Skip to comments.TECH SUPPORT: Increase In PC Crashes
Posted on 02/23/2012 10:32:51 PM PST by This Just In
I'm hoping our tech Freepers will aid me in finding the cause for our computer woes. Within the last two weeks or so our computer crashes have been occurring with noted frequency. We run a daily AVG update and scan(we subscribed to the free security software). A family member recently downloaded a CCleaner (recommended by LifeHacker), and we run an analysis after every surf session.
Any suggestions, advice, recommendations?
Thank you for your time.
CC is excellent, and super easy to use.
Try Kaspersky for AV.
First of all check the event viewer to see exactly what the problem is.
Pardon me, but what is Kaspersky?
Also, I failed to mention that we recently hooked up to wifi. I don’t know whether or not this has any thing to do with the crashes, but perhaps it’s worth a mention.
Are you talking about blue screens?
If so, it could have something to do with recently installed hardware.
Just a suggestion...
That could very well be the problem.
Are you using a usb drive to connect to the wifi?
I browse through the article quickly. I noticed the writer discussing boot time, but our problem are crashes during our internet surfing. Nonetheless, would this apply?
Ok, I had the exact same problem a while back.
Is it a linksys usb perchance?
I would try uninstalling and then reinstalling the software that came with the program.
If you’re using an older OS (XP for example) your drivers may be out of date.
Dell, and yes, it is an XP.
I just reread your question. What is a linksys?
When you reinstall the software, towards the end of the process an option should be given to check for updates.
If not, go to the manufacturer’s website and search for the product’s model number. That should link to updating your drivers.
Hope that helps.
Kaspersky is an anti virus program which works well and is not system invasive as many others are.
Really appreciate the information, Downinthedixie. Will follow your recommendations.
Linksys is just a brand name that I’m sorta familiar with.
Shouldn’t make much of a difference for your problem.
Would you describe Kaspersky as rating more affective than AVG?
Sorry to butt in, but Kaspersky is good, but I love my AVG.
It catches almost everything.
Never had a problem with it.
I must exit FR now. I would like to thank everyone who provided these helpful comments.
Yes, that article is on slow boot problems, but explains how to view event log entries. If you search the web on Windows Event Log you will find a number of explanations.
All noteworthy events except blue screens will get written to the event log. If you are having stoppages, filter on critical events only. It should help pin down the cause.
Did your crashes start happening...after you installed the driver FOR the WiFi router?....WINDOWS sometimes...DOES NOT PLAY WELL WITH OTHERS!! It sounds to me like you have a driver conflict causing your crashes....Lastly
Kaspersky is a type of anti virus software...(some people swear by it)..Me I use ESET NOD32...hope this helps!
I used to use AVG - and LOVED it. But, a couple of years ago, they made a HUGE program update and it became a CPU hog [and I have a 10-year old ‘puter].
Slow response time, some crashes, etc. So, I switched to Avira Antivir - which works just about as well, but is not very CPU-intensive.
I also use CCleaner, but ALSO CCleaner Enhancer [which is free]. CCleaner Enhancer is a small on-demand program that just adds to the amount of programs that CCleaner proceses.
What you do is run CCleaner Enhancer [with Internet on] to get the latest file [about 100kb]. Then it asks you if you want to run CCleaner. You say yes and CCleaner Enhancer closes and opens up CCleaner with the updated programs to be processed [if any].
To keep my system clean, I do the following [Items 1-4] about once a week - works pretty well for me. If you do Items 1-6 all in one shot [on a regular basis], it takes about 15-30 minutes:
1. Delete browsing history from IE [I check all but the FIRST box of items to delete].
2. I then run Index.dat Analyzer [free] from Systenance to clear out index.dat files.
3. I then run CCleaner Enhancer [with CCleaner]. First [with CCleaner], I clear out the registry and then I cleanup the files.
4. I then run a second registry cleaner [free] from Auslogics. It picks off strays that CCleaner did not pick up [and there ARE usually strays left behind].
5. Then, about once a month [or as needed], I run Windows Disk Cleanup [in Accessories/System Tools]. I check off Downloaded Program Files, Temporary Internet Files, and Compress Old Files.
Note: Before performing the Disk Cleanup, click the More Options Tab - THEN click the Cleanup Button under System Restore. It will ask you if you want to remove ALL BUT the most recent Restore Point. Click Yes. When this is done [hourglass disappears], click OK below System Restore [in the More Options Tab]. It will then ask you if you want to perform these actions [it means Disk Cleanup]. Click Yes.
6. FINALLY, I defragment the PC.
One last thing - I use Zone Alarm Free Firewall to keep any nasties from burrowing in from the ‘Net. It is the BEST free firewall out there ...
Seriously - are you is slow. Get a Mac and quit wasting money on these stupid antivirus programs. Of get an iPad. Just stop buying cheap crap and you won’t have to spend days and weeks trying to figure out how to defend your piece of crap computer.
good stuff-Ping for later
Wipe your hard drive clean and reinstall Windows.
The event viewer is where you want to go to try and figure out what might be causing the problem. You may need to update a driver or something like that.
We really need for details.
By crash, do you mean Blue Screen or something else?
What version of Windows?
1. It might be corrupted DLL files. They do get corrupted, even from general use. That would require running a program that checks the integrity of Windows files.
2. It might be that your hard drive is having problems. Running a defragmentation program might help.
At this stage, be sure you have your data backed up to external hard drive/CDr-DVr, etc.
3. Have you installed or allowed automatic updating of any of your programs, recently? Too many times, updates/upgrades create more problems than they solve. If so, try running the Windows Restore to a date prior to the time of th upgrade.
If you are getting BSOD, pop the ram in and out a few times to clean the connections, and reseat any cards.
If you think you may have some infection that snuck by your defences, then go download Microsoft System Sweeper. It creates a bootable cd or thumb drive that will kill anything viral.
You did not mention the version of Windows that you are running, but Windows XP and Vista are virus magnets. The stories I could tell about cleaning up client’s PCs! That’s fine if I’m being paid for it, but I don’t have the time or inclination to maintain several machines at home doing all of the gyrations you go through to maintain Windows. I promise, most people at home are not as diligent as you. Plus, the anti-virus software is a huge overhead on the CPU time. For the past three years, I have done none of that maintenance and use no anti-virus software at all on five PCs at home and at work. Not the slightest hint of malware problems on any of them, either. How? Linux! Furthermore, I am running the latest versions of Linux on computers 7 or 8 years old. I do keep one XP machine running for video editing, but that’s it. Computers and software are just tools. Try to find the best tool for your needs. A hammer alone can’t do everything.
I am putting on my flame suit now before the Microsofties come along and tell us how primitive and complicated Linux is.
I run XP - use Zone Alarm as a firewall, and Avira Antivir for anti-virus. Works pretty well. I run the maintenance routines just to keep my 10-year old 'puter ship-shape ...
*****TISSUES ARE FREE MY MAC FRIEND*******
Gone in 2 minutes: Mac gets hacked first in contest!
So...take your MAC and BE GONE Satan! LOL
Have a great day..
(sent by an Alienware Aurora..
The only computer, With a set of balls a mac could dream of!)
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