Need help with error message

7/23/12

[pabianice]

My PC is crashing about once a day and when rebooted gives this message.

Can someone help me with this? Thanks.

[bolobaby]

Luckily, I’m smart enough to...

a) Read the status bar to see that it is a link to a jpg
b) Protect myself against jpg-based viruses

So, sure, I’ll click all day.

And don’t tell me about extension spoofing. That’s where the *trust* part comes in. I trust a 12 year Freeper not to spoof an extension.

[Bigh4u2]

Unless it’s a Dell...

All kidding aside, I just recently had a processor quit working on a Dell I was servicing..

Although newer computers do guard against processor failure from heat, old ones don’t and many people, including myself, are running older P4’s which will die on you.

The Dell in question, and most Dells, don’t have anyway to monitor the voltage or temperature.

Granted that most of the time the reason for P4’s dying is because of a failing power supply. But not all the time.

[Kirkwood]

Did you have any power outages before this happened? I would try to boot into safe mode and do a chkdsk for bad sectors first. If you have a boot cd, use that.

[Kirkwood]

If you get past the bad sector cleanup I would then do a system restore to the time before you started having problems, and also turn off auto updates if it is turned on.

[Kirkwood]

After you do the restore and if blue screen persists, reinstall your video drivers. Do you have a separate video card or use motherboard video?

[Kirkwood]

If you want to investigate this further, search for “BCCODE 8e” for more hints.

[BereanBrain]

appears to be overheating.

[Vendome]

Did you click on the link “To view technical information about....”????

You can find the issue there and cancel the subscription.

Here is MS Fix http://support.microsoft.com/fixit/

Try clicking on “Top Solutions” or “Windows” to see how to repair.

Hint: after you click on say “Windows” in area number 3 below you will find areas for them to look at and fix.

Go all the way to the bottom of the page and you will see, in faint color, “1-27 of 27 Results”.

Now, next to that you will see Show “10 results”. Change that to 50 and you will see them all and then go back about 1/2 of the page of the results and start with “Fix Windows system performance problems on slow Windows computers”.

When you done go the one above that and run “Hardware devices are not working or are not detected in Windows”.

Then try “Diagnose and repair Windows File and Folder Problems automatically”.

From there you should get the idea. Try to stay in “Windows”, then “Top Solutions”, then try “Internet Explorer”.

You don’t seem to technical otherwise I’d tell you try using the tools here:
http://www.networkworld.com/supp/2011/041811-windows-7-crashes.html

It looks like you are still running Windows XP SP3

Should be fairly easy to resolve.

[daniel1212]

Sorry about the warranted wariness of others to hit the link, and what i would suggest to at least get more info is (i will use shortcut keys)

1. Install and run Malwarebytes Anti-Malware: http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html Just go with the free version. If it does not find anything, or the prob. persists,

2. Hold down the Windows key (left hand corner of krbrd w/ the flag on it) and tap the R key and let both go, Then copy and paste eventvwr.msc in the Run box that shows up and hit OK. In the Event Viewer click on Application in the left pane, and see look for error messages around the time that that last flag was given. Then L clk twice on the error and see what it says. You can copy it by selecting the text (highlite it) and do Ctrl+c). This may help: http://www.pcreview.co.uk/forums/does-error-code-mean-bccode-1000008e-t439539.html

Now you can Google that and maybe get an idea of what it wrong.

3. Hold down the Windows key and tap the Pause/Break key (or hold the Alt key and double click “My Computer” on your desktop), then ht th Hardware tab, and then Device manager. See if there are any yellow marks next to a device.

4. Next time you get the error message, hit the link at the bottom “View technical info..” and save the file (for as soon as you close the error notice it will be deleted).

Download the WinDbg tool, http://msdn.microsoft.com/windows/hardware/hh852362, and see instructions here. http://www.techrepublic.com/blog/window-on-windows/how-do-i-use-windbg-debugger-to-troubleshoot-a-blue-screen-of-death/1922

[daniel1212]

That was a worthy link! http://www.networkworld.com/supp/2011/041811-windows-7-crashes.html?page=1 Bookmarked. Thanks

[expat1000]

Dell? I never touch the stuff. ;-). Build my own usually with Asus MB. But then I only service my own computers.