Skip to comments.VANITY - Buying Electronics From Amazon A Good Deal or a Risk?
Posted on 01/06/2008 2:39:14 PM PST by Yaelle
I am buying a very expensive though small piece of electronics (a HD camcorder that can fit in a purse or pocket). It's got a great price on Amazon, better than anywhere else. I was thinking that because it's so small and I have little kids, I might need some kind of extended warranty, which I usually never get nor need.
Can I count on the manufacturer to provide good customer service for this product? Should I buy elsewhere in case something goes wrong or I get a lemon? Any suggestions from the techies?
What do you think? You’ve helped me so much already; thanks.
What are the terms of the warranty? And who carries the warranty?
Amazon is OK. They sometimes act as an outlet for manufacturers and other retailers, and can offer quite nice discounts occasionally. I have never had any problem with anything I have bought through them.
Know who you are buying from, they all have ratings and pay by CC.
Me either never a problem.
It’s obsolete already whatever it is. Buy books from Amazon, never obsolete.
I buy electronics from Amazon all the time. As someone said, always use a credit card ... in all purchases, not just Amazon. If something goes wrong the card will return your money under many circumstances.
How do I know from whom it ultimately comes? Scanning the details now, I still don’t see a “source.”
The key with amazon is checking who you are buying through. They serve as a conduit for other retailers and individual sellers.
Why? What are we supposed to do with a book?
I usually prefer to buy through Amazon. Never had any problems.
It SEEMS to say it is not from a 3rd party. Trying to find any warranty info.
I don’t know about that purchase in particular. Probably you should look at it and see what kind of warranty you get. But I’ve bought a lot of books and DVDs from Amazon as well as such things as a Japanese pole pruning saw and a hydraulic log splitter, and they’ve always been very good about things.
They replaced some books that vanished in the mail, no charge or argument about it. And they allow you to return books any time if there’s a problem.
I got the log splitter from them because it was about half the price offered anywhere else. So, my general experience with them has been excellent.
I usually prefer newegg.com, if Newegg has what I want, as Newegg prices tend to be better, and their computer related selection, my area of interest, wider. But I don't hesitate to go with Amazon if their price is better or they have what I want and Newegg doesn't.
I recommend Amazon.
And no one can guarantee that a product will stay OK, nor does whom you buy it from have much to do with the chances that it will stay ok.
I have spent tens of thousands of dollars on all manner of things at Amazon over the years, and I have never had any problem with anything. I also willingly pay for Amazon Prime shipping each year ($80 for unlimited 2-day shipping; $5 per item for unlimited next day) because the service is just plain wonderful.
In addition to that, if I ever had to return something (for any reason) back it went with no hassle to me (you can even have UPS come and pick it up for a small charge.)
Thank you so much, and thanks to all the others who’ve helped.
I can’t find any warranty info but I assume the product comes with at least some basic thing from Sony (the manufacturer). If I had purchased from a brick-and-mortar I’d probably be tempted to buy an extended.
I cannot think of any overwhelming reasons to not buy from Amazon. The prices can be good, shipping is up to you, and they are pretty good with returns of defective products.
About the only thought I have is the lack of a local retail outlet that you could return (convenience and speed).
As far as manufacturer taking care of you - it depends on the manufacturer, but you should generally receive the same treatment regardless of where you buy it (other than “gray market goods - a whole different story).
Some credit card issuers have automatic warranty extensions built in (been so long since I even had a credit card, I don’t remember which ones).
And as far as extended warranties - they are generally a waste of money, particularly in your case - as they normally don’t cover abuse (children tearing it up). Some can be a bit forgiving, but most will deny the claim if it was dropped, had parts twisted off, etc... IN fact, any signs of abuse can often result in canceled warranty...
That is amazing about the log splitter!
You might also look at NewEgg.com
I can tell you who NOT to buy them from.
Never had a problem with ‘em and am currently enjoying my new Kindle.
We have Amazon Prime too. It ends up being worth it. Being a little ADD, buying books usually costs me less than the library (don’t ask - Bookman from Seinfeld is still trying to find me).
Figure that Amazon has that electronics vendor outsourced rather than in-house, as Amazon directly deals with books, CD’s, and DVD’s. I used Amazon almost exclusively for Christmas gifts recently, which included several “outsourced” vendor products within their domain. I have been nothing but very pleased with Amazon’s follow up on these outsourced vendors, they even sent a follow up email survey asking how those transactions went. Amazon has a great business model and growing reputation for solid quality customer service. You will not be disappointed.
I usually do a search for the item and you can find good deals listed at various sites.
Finally, you will want to know who you will be dealing with if there are any problems in the order and shipment: Amazon, or some third party.
Any order of $25 or more is shipped free in 2 days. There are no taxes, and their prices are competitive.
The one problem I had was easily remedied. They sent me a new one and I sent the defective one back.
On another occasion, I bought an old history book from a third-party retailer. The condition of the book was not as advertised.
So, as long as you're buying direct from Amazon.com, you should be OK.
Thanks for saying that about extended warranties. I’ve felt they were ripoffs for years myself.
I have an old Canon Powershot, about 4 years old, and it went kablooey on me in the middle of a sporting event trip to Hawaii last year. The kindly Hawaiian photo shop owner told me that the specific product has been flagged for free repairs for that specific problem, and to send it in to Canon when I got home.
My own camera shop here on the mainland denied it. They would fix it for $$ too beaucoup, so I was going to dump the camera. I called Canon though to be sure, and the Hawaiian guy was right - they had me send it in for FREE, their packaging, they repaired it for free, and the dam* thing is still kicking today! (Free plug for Canon)
You got the Kindle! “Twalk!” Can you read older books or classics on it as well as newer, best-seller types???
Check your credit card benefits. My Visa offers to extend the manufacturer’s warrantee for a term equal to what the original warrantee was. I got a computer replaced well past the manufacturer’s warrantee expiration.
Glad I read yours before plunking down my pennies.
Tell me, how do you find out who the real supplier is? Scanning again the product description to find out. I have found one mistake so far: it claims this product was first available in October 2001. Which it was not. I'd better be sure the main parts are all included. I'd hate for the savings to be because they left out something essential. But did you see how many happy electronics purchasers are on this thread? I was very close to just buying, but I don't need the hassles of a grey market purchase.
I still can't find any hint of the supplier. It does not appear that anything essential is missing from the package, though.
Right now I’m only reading the books I’ve purchased from Amazon - in their format. But it can read .txt, .doc and .prc formats, too. You’ll have to search in Kindle books for the books you’re interested in.
Folks are bitchin’ about the DRM aspects of it, but I’m just enjoying the dickens out of this little wonder. Worth every penny, IMO.
This is what I was assuming, but MarkL seems to think that might not be. The manufacturer is Sony.
Just bought an HD-DVD Player.
I think I drooled when I watched their demo. I’d love that little thing.
(Were all your books recent? I still want to know if you can read old stuff on there too.)
Here are some classics you can download
We buy from Amazon all the time... everything from books to electronic gadgets. Only had a problem once ... a product with a manufacturing defect. This wasn’t Amazon’s fault, and they were great about minimizing the inconvenience of the return and insuring that we were credited promptly.
IIRC they gave us a coupon for five bucks off our next purchase because of the trouble.
How about a link, or the actual model number in question?
This means that the item is at an Amazon Fulfillment Center (probably in KY) and will be shipped from Amazon, not a 3rd party. It also means that there are no charges for second day delivery if you do/had signed up for Amazon's "all you can eat" Prime shipping rate ($79 annually for everything you buy that qualifies for Prime).
I buy 95% of my electronics and many other items from Amazon. I recently purchased my entire home theater system from Amazon. That included LCD TV, A/V receiver, DVD, Tivo HD, furniture cabinet for components, cables, power conditioner, etc. I researched on Amazon, CNET, and forums (avsforum.com). I installed and integrated all the components myself. My savings vs buying from Circuit City or Best Buy, and using either of their install services, was close to $3000.
Amazon also offers a 30 day money back return policy on items they ship directly.
Should you buy from Amazon? Absolutely. I have not shopped the price of your item, but you can try B&H Photo (reputable) and JR (jr.com) if you want to be certain.
I can highly recommend Amazon. I buy almost everything on-line from them basically because of their no questions asked return policy, their great tracking system, great delivery, prices that are very competitive, no sales tax and they sell just about everything. I started out buying books, which I still do, but moved on to electronics, cameras, batteries, lenses, memory chips, you name it and I’ve bought it from them.
Give them a try. Your really can’t go wrong with Amazon.
Thanks! Going to get it now. I really appreciate your advice, as well as that of the other experienced Amazonians (LOL) on this thread. Yeah, I have Prime too - love it.
Well, if you take a look at the availability, it should tell you. For instance, if you go to the Amazon web page and do a search for hasselblad h3d, you'll see the availability near the top that it's sold by, and ships from Adorama, and it could be yours for just $34,000 dollars. No, that's NOT a typo. You pay a lot for a 39 megapixel camera, especially one by Hasselblad. Oh, and I believe that's for JUST THE BODY: No lens. Figure on adding several thousand dollars for a lens.
On the other hand, if you search for a Nikon D300, you'll see that according to the availability, it ships from and is sold by Amazon. Oh, and the fact that Amazon offers a factory mail in rebate means that they are an authorized Nikon dealer, and Nikon will honor the factory warranty.
You might also check with the manufacturer to see if Amazon is an authorized dealer. BTW, if you're looking for video, two reputable mail order dealers are B&H and Adorama. If nothing else, they can give you prices to compare.
From many posts here, Amazon seems to be highly regarded and reputable. While I've never bought any electronics from them, I do know that in the 2 times that I bought DVDs that came in defective (out of countless CDs and DVDs that I've bought from them), Amazon didn't hesitate in giving me postage paid mailing labels to ship them back, and Amazon cross-shipped replacements.
From the Amazon web site:
Availability: In Stock. Ships from and sold by Amazon.com. Gift-wrap available.
So Amazon is the dealer.
If you go to their web site, and click on "Online Dealers," you'll see that Amazon IS an authorized dealer.
For what it's worth, B&H has it for 849.95, Amazon had it for 811.93, and Adorama has it, but I'll be darned if I can find a price on it!
Given what people have been saying about Amazon, I'd certainly go with it from them, especially since I do happen to have their "Prime Shipping."
Would that I were in the market for a Hasselblad; times would be good indeed. :)
In post 43 the person checked out my item and said it’s at Amazon’s Fulfillment Center. I just bought it and will get it Weds. It seems like it’s worth the risk with all these Freepers pretty happy with their purchases. Plus I can then order the telephoto from somewhere else (Amazon doesn’t sell it) and have it be “almost free.”
And of course now I need some kind of editing software - I read that Pinnacle Studio will work for AVCHD.
Did it. I have their Prime too. Excited that it will be here Weds. I have to learn how to use it by next weekend.
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