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Dell faces fresh threat from old PC failures
CNNMoney ^ | 7/1/2010 | David Goldman

Posted on 07/02/2010 1:13:53 PM PDT by Signalman

NEW YORK (CNNMoney.com) -- A six-year-old hardware meltdown that plagued millions of computers is coming back to haunt Dell.

From 2003 to 2005, Dell sold computers with faulty capacitors that allegedly caused most motherboards on two Dell Optiplex models to break, rendering the computers useless. Dell was aware of the issue, according to recently unsealed court documents from a pending lawsuit, yet continued to sell the computers anyway.

Though the juiciest details are still sealed by the court, several internal company e-mails show that Dell instructed its sales staff to downplay the malfunctions to customers.

"We need to avoid all language indicating the [mother]boards were bad or had 'issues,'" Jeff DilLullo, a Dell sales manager, wrote in a March 2004 e-mail.

(Excerpt) Read more at money.cnn.com ...


TOPICS: Business/Economy
KEYWORDS: computers; dell

1 posted on 07/02/2010 1:13:59 PM PDT by Signalman
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To: Signalman

Sheesh. My entire company has these computers.


2 posted on 07/02/2010 1:20:03 PM PDT by cll (I am the warrant and the sanction)
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To: Signalman

I build my own computers. This is one reason why.

There is no excuse for selling faulty product once the problem is known.


3 posted on 07/02/2010 1:22:02 PM PDT by GreenLanternCorps ("Barack Obama" is Swahili for "Jimmy Carter".)
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To: Signalman

I can’t speak to these technical issues, but we quit buying Dells for home when it became impossible to communicate with customer service reps in India. Dell might save money using this cheap labor, but they’ll end up losing customers in the long run if customer service becomes a nuisance.


4 posted on 07/02/2010 1:23:34 PM PDT by MayflowerMadam (Every time a liberal whines, an angel gets his wings.)
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To: Signalman
Dude! You should have bought a Dell!


5 posted on 07/02/2010 1:27:36 PM PDT by BushCountry (I spoken many wise words in jest, but no comparison to the number of stupid words spoken in earnest)
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To: GreenLanternCorps
Me too. There's no guarantee building your own, but you know who the manufacturers of the parts are and have some idea of the quality. OEM's have to shave pennies wherever they can get away with it. Many times they stick in non-standard proprietary stuff that you can't replace or upgrade either. They make'm to go in the dump in 2 years.
6 posted on 07/02/2010 1:28:47 PM PDT by throwback ( The object of opening the mind, as of opening the mouth, is to shut it again on something solid)
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To: GreenLanternCorps
I build my own computers. This is one reason why.

No protection for you. These capacitors were used throughout the industry. I built a computer in 2003 which used capacitors from this supplier. Most of those I know who used the same board have had failures. Someone else is using my old computer now and haven't had any failures. I was one of the lucky ones. Electronic items other than computers have failed because of these capacitors.

7 posted on 07/02/2010 1:35:04 PM PDT by FreePaul
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To: throwback
"but you know who the manufacturers of the parts are and have some idea of the quality."

But when you dig into it you find its the same motherboard companies building the mb for the Dells of the world as selling them off the shelf. Dell just got a few million dollars worth of bad ones instead of one. It just got too expensive to build them for me. I can buy a good pc off the shelf and upgrade the video card a lot cheaper than building it. And without the hassle.

8 posted on 07/02/2010 1:36:50 PM PDT by circlecity
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To: Signalman
Another writeup on the topic:

Faulty Capacitors: See, They Knew!

9 posted on 07/02/2010 1:39:28 PM PDT by DuncanWaring (The Lord uses the good ones; the bad ones use the Lord.)
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To: GreenLanternCorps

Eh, just because you build your own computer, there is no way to know if the individual components on the MBs and cards are going to last or not. You can’t escape it unless you maybe decide to build with out of date components with a track record,


10 posted on 07/02/2010 1:39:32 PM PDT by Kirkwood
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To: GreenLanternCorps

“I build my own computers”

Me too.
The computers i build for myself you could never buy in a store, and i save a bundle.
It starts witha a top shelf, award winning motherboard with only the features that i want.
An Intel proccesor that is budget minded but highly over-clockable.
A real sweet heat-sink for that proccesor. 20 bucks.
Not the most expensive video card but the video card that was the most expensive last year.
Hand-picked memory...
Etc, etc....


11 posted on 07/02/2010 1:41:38 PM PDT by mowowie
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To: Signalman
Dell became junk...

Then outsourced their support to places like India where the help could barely speak English...

About 8 years ago, I told Dell to go to hell.

12 posted on 07/02/2010 1:41:56 PM PDT by dragnet2
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To: FreePaul
These capacitors were used throughout the industry.

Which may explain why pro-sumer class motherboards advertise the solid-state capacitors. Almost takes up as much marketing room as their relative "greenness"

13 posted on 07/02/2010 1:42:22 PM PDT by The Theophilus
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To: MayflowerMadam
we quit buying Dells for home when it became impossible to communicate with customer service reps in India.

That's exactly what we did...

That was the straw that broke the camels back for us with Dell.

14 posted on 07/02/2010 1:43:32 PM PDT by dragnet2
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To: mowowie
An Intel proccesor that is budget minded but highly over-clockable.

Sounds like the Core i5-750.
15 posted on 07/02/2010 1:44:39 PM PDT by Signalman
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To: dragnet2

I used to service Dells.
Dell Tech support? Pffff.....
I learned a long time ago to just tell them the computer is DEAD.
That was the only way i could get the part i need shipped without spending 2 hours with them and their scripted troubleshooting methods.


16 posted on 07/02/2010 1:49:12 PM PDT by mowowie
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To: circlecity
Really? Maybe it has to do with the type of PC you're dealing with. I spent about $1300 for parts for a halfway decent gaming rig about 6 months ago. I found to get the same type of parts would have run about $1k more to buy it pre-assembled from someone. Of course it's tough to find an exact comparable among assemblers like Dell because they throw a bunch of things in you don't want. What you say may be true for a lower end, conventional machine, though. I bought a pair of fairly nice video cards; the box screams and I didn't think I could get anything like that for less than $2500. I try to run the suckers forever too. My last two were both about 7 years old before I replaced them. Never had a bad part either. Weird. I've destroyed parts through my own stupidity, though.
17 posted on 07/02/2010 1:55:35 PM PDT by throwback ( The object of opening the mind, as of opening the mouth, is to shut it again on something solid)
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To: Signalman

Not yet, My latest PC built I a year ago last Christmas is a Q6600 2.4 GHZ Quad overclocked to 3.4 GHZ.

Great for now.
The Aftermarket heatsink helped a lot.
With the stock HS i could only get it to 2.7 Ghz.


18 posted on 07/02/2010 1:55:49 PM PDT by mowowie
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To: mowowie

This problem was not just in Dell computers, every mainboard manufacture had these same problems during that time frame and these manufactures supplied mainboards to every computer manufacture including Apple.


19 posted on 07/02/2010 2:00:32 PM PDT by Wooly
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To: FreePaul

The motherboard i bought for my 2005 build had the words “Japanese Built Capacitors” all over the box.
I was also a multi-award winning board.
180 bucks at the time.

It was a great board, It was a A-Bit “Fatality” gaming board. i asked my IT buddy last week that i sold it to how it was running.
Says it’s the best PC hes ever had..and it’s a P4.
I sold it cause i like to play war games and it became obsolete.

I would NEVER buy a store bought computer and wouldn’t let my close friends or family buy one either.


20 posted on 07/02/2010 2:07:35 PM PDT by mowowie
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To: FreePaul

Actually even with the Jap Caps there was one cap on the board that would make a slight whinning sound when overclocked.

i wonder if my buddy ever noticed it.


21 posted on 07/02/2010 2:13:01 PM PDT by mowowie
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To: Signalman
Dell built one line of dimension when it crashes it asks to be booted from a floppy, but it has no floppy drive.
22 posted on 07/02/2010 2:30:38 PM PDT by org.whodat
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To: Signalman

I’ve been using that Dell model for years and I haven’t ha


23 posted on 07/02/2010 2:38:55 PM PDT by TruthShallSetYouFree (Obama's Village: where pillage meets spillage.)
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To: dragnet2

Dell absolutely sucks and their “tech support” in India is beyond horrendous.


24 posted on 07/02/2010 2:40:47 PM PDT by Col Frank Slade
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To: mowowie

I learned that myself after the first two or three. My PHB-ette at the time would get rather touchy about it since to her it was more productive (fantasy) to go through every step. This was the same person who rather spend hours trying to boot a flaky windows box up instead of putting drives in caddies or using a Linux Live disc to lift important user data.


25 posted on 07/02/2010 2:58:44 PM PDT by wally_bert (It's sheer elegance in its simplicity! - The Middleman)
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To: wally_bert

I had a buddy who was the same.
Another bud got him a job as sort of an assitant IT guy.

he was paid hourly and would spent night after night till the wee hours using his “Skills”.

Probably the reason most IT guys are paid salary nowadays.


26 posted on 07/02/2010 4:04:53 PM PDT by mowowie
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To: mowowie

My latest board also has Japanese caps as a major selling point.


27 posted on 07/02/2010 11:05:25 PM PDT by Fire_on_High (Trijicon, the scope of CRUSADERS!!)
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