Skip to comments.Apple affirms: no software fix for iPhone 4 antenna issue
Posted on 07/16/2010 3:02:54 PM PDT by dangerdoc
In case it wasn't obvious enough from Apple's agitated response to our question during today's iPhone 4 Q&A session in Cupertino, there's no software fix in the pipeline for the antenna issues that are plaguing users today. A prior report in the New York Times seemed fairly confident that the troubles could (and would) be solved in the near term by a simple software update, but the company's own Scott Forstall called said report "patently false." So, there you have it -- the only thing that'll be fixed via software is how big your smallest bar of signal is. Beyond that, you'll need to grab some Duct tape, a free case or a white glove if you're looking to avoid attenuation entirely.
OMG its the end of the world!! Apple has victimized the universe!!
So they lied about the software patch which made AT&Ts network look worse?
I’m sure many of the Apple fanatics here will call Scott Forstall a liar and spreader of FUD...;)
No, I think that was a legitimate issue that was fixed through software. This is saying that the problem with the antenna cannot be fixed via a software update.
I don’t remember Apple ever saying it would be fixed through software, though.
Maybe I am just hearing things, hmmmmmmmmmm. Just have to watch for this info again on FOX.
Lord, AT&T doesn't need any help to look bad. They are very capable in that regard. If the problem is with antenna placement then no amount of software fixes is going to work. You can't fix hardware with software, if they claim they can it's BS. I'm glad Apple isn't trying to BS their way out of the problem.
“No, I think that was a legitimate issue that was fixed through software.”
First Jobs said “you’re holding it wrong” then they said reception was fine it was just the bars were wrong. They pushed the software update to change the formula behind the bars. Didn’t effect the antenna problem but that was why it was released.
Interesting twist on the problem now. All of a sudden the software update wasn’t to fix the antenna problem and “you can’t fix hardware with software”.
Yep. First it was:
- There is no Antenna problem
Then it became:
- You’re holding it wrong
Which led to:
- It’s just a bar calculation error
Then it morphed to:
- A simple software fix
Which finally came out as:
- There is no problem, but here’s the way to solve the problem
But of course, for pointing out the final conclusion early in that month-long evolution, you and I are haters and evil and liars and stuff...;)
Nice to be proven right by Apple themselves. I won’t wait for any of the Macolytes to apologize, though - it’ll never happen because Steve said it would never happen.
When I upgrade from my iPhone 3G to a 4th gen, I’ll buy a case for it, just like I did for my 3G
“When I upgrade from my iPhone 3G to a 4th gen, Ill buy a case for it, just like I did for my 3G”
You’ll get no respect if you do that.
Boy they are gonna need a massive amount of crow.
Note that Apple admits the iPhone 4 drops more calls than previous versions, but the way Steve’s statement was worded was VERY careful, plenty of wiggle room:
It drops 1 out 100 more calls
The question, therefore, is now many calls did the iPhone 3GS drop? They’ve admitted it’s worse, but how much worse is the big question:
Did the 3GS drop 1 out of 100? If so, then the iPhone 4 is twice as bad.
Did the 3GS drop 1 out of 300? If so, then the iPhone 4 is 3 times as bad.
Did the 3GS drop 1 out of 1000? If so, then the iPhone 4 is 10 times as bad.
Note that Steve stated an absolute number (1 out of 100) rather than a percent increase in the number of drops (note it’s an increase, too - it’s worse). Usually that’s done when the absolute number is a lot better than the percent increase.
So, the question becomes - we know the iPhone 4 is worse in terms of calls dropped, as compared to the 3GS model. How much worse? That’s what is being hidden...
State of the art testing facility with 17 anechoic chambers costing $100 millions dollars manned by 18 PhD scierntists.
Pretty cool, huh?
A video of today’s Apple press conference. The trolls are never going to live this down:
And yet the problem still made it through QA because Jobs didn’t listen to a senior engineer.
Bloomberg has not provided proof. You need proof.
Watch the press conference.
I laughed as hard today as I did when I saw the first Zune!!! :-D
Was this the one where he couldn’t get a WiFi connection? Or was that a different problem?
Did you love the videos of the Blackberry, Droid and Samsung doing the same thing.
Watch it. There were thousands of other wi-fi devices in the room.
Boy, Apple Rulz!
And do you know the "bar" calculations for those other phones? Because Apple's already admitted they screwed up their own bar calculation - how do you know the others are right, or don't have a different definition of good or bad signal?
And is your standard for Apple now "hey they can screw up as bad as Blackberry"? If so, why spend so much money on an equivalently-bad phone?
Of course Apple's going to spin as they best can (and many of their numbers were of the format "we're only 3 worse, we're only 7 different" without any frame of reference - meaning, the numbers were meaningless).
Go to someone neutral, like Consumer Reports, and note that they state Apple's answer is unacceptable...
So I guess you can believe Steve "you're holding it wrong" Jobs on his
2nd 3rd 4th 5th different answer, or you can look to someone without a dog in the fight like Consumer Reports who states "sorry, you still haven't fixed the problem".
Fandom will, of course, influence your selection...;)
“There were thousands of other wi-fi devices in the room.”
So thats a yes.
Chick, Apple droolz
Not just Blackberry, but Droid, RIM and almost every other phone maker. It is an industry problem.
None of the other phone companies have "fixed the problem" as you so state.
And only 1.7% returned! Only a 1/3 of the iPhone 3GS!
Admit it, you're WRONG!
HIGHEST in customer satisfaction for many, many years. Got it! :)
That's not been shown. All that was shown was that the number of bars dropped. What does that mean for the other phones? How much signal loss? Pretty pictures are pretty, but not to substantive...
Admit it, you're WRONG!
About what? That the iPhone 4 has antenna problems? Apple just confirmed my statement... Why else would Steve Jobs admit the iPhone 4 drops more calls than the 3GS, needs an antenna cover (the bumper), and is being "fixed" by September 30th?
If I'm wrong about this, then so is Apple...
The iPhone 4 is not experiencing MASS RETURNS or COMPLAINTS.
Their mass complaints are coming from non-users such as YOU.
Unfortunately, it’s probably a $.10 issue that is causing all the problems. I don’t know how much it would have cost to clear coat those antennas in the factory but whatever it was, it would have saved millions of dollars of grief. Probably enough to build several testing labs.
I bet that there are truck loads of antennas getting clear coated as we speak.
I didn’t know other cell phone manufacturers were silly enough to put an external antenna on their phones. Especially one that doesn’t have some kind of insulator.
We hear charges of “Apple didn’t even bother to test” the iPhone before release. Clearly those charges were debunked today. :)
“HIGHEST in customer satisfaction for many, many years. Got it! :)”
Sure, because its an iphone.
“And only 1.7% returned! Only a 1/3 of the iPhone 3GS!”
Bunny, honestly, if I had an iPhone 4, I would seriously consider taking it back now. They are going to have a factory fix soon. I know that most people aren’t noticing a problem but once the new phone is out, resale value on the Mark 1 version will be significantly less.
“Their mass complaints are coming from non-users such as YOU.”
Then why did Jobs do what he did today?
So again - no answer.
Thanks, sweetie, for confirming you don’t know, but you gosh darn sure love all things Apple...;)
Because the press was in full attack mode.
And we, as Conservatives, know the press does that. Americans, in large part, are not aware that the press drives a story. But we Conservatives know this.
“We hear charges of Apple didnt even bother to test the iPhone before release. Clearly those charges were debunked today. :)”
I’ve read that all of the field testing was done with camouflage that made it look more like a 3G, a plastic cover over the external antenna to prevent prying eyes from seeing the new phone. Kind of ironic now.
Gosh darn, you sure looked silly today! That’s why I LAUGHED OUT LOUD!
The first two minutes of the press conference was the “IPhone 4 Antenna Song”. Watch it here.
Huh? I was sound asleep when the conference happened, and was not on TV or video anywhere. I’m not sure what you’re talking about...
I posted the link to video.
But, gotta love the “iPhone 4 Antenna Song”. Kicks wuz butz:
Ahhh... Thanks for the Youtube link. I don’t have QuickTime installed, and prefer to keep it that way.
“The iPhone 4 is not experiencing MASS RETURNS or COMPLAINTS.”
Since something is going to happen September 30, either a new model or just back to “screw you, buy your own bumper”, the logical thing to do is to return your phone and buy another in early September to start your 30-day return clock running again.
IF they have some kind of hardware fix in the works with another model, I would not want to be stuck because they ran the clock out.
Disclaimer: Opinions posted on Free Republic are those of the individual posters and do not necessarily represent the opinion of Free Republic or its management. All materials posted herein are protected by copyright law and the exemption for fair use of copyrighted works.