Verizon Wireless To Charge $2 For One-Time Payment

Yahoo Finance ^ | 12/29/11 | Peter Svensson

[Lmo56]

Verizon Wireless to charge $2 for one-time payments by credit card, online or by phone.

NEW YORK (AP) -- Verizon Wireless, the country's largest cellphone company, said Thursday that it will start charging $2 for every payment subscribers make over the phone or online with their credit cards.

The company said this "convenience fee" will be introduced Jan. 15.

[Lmo56]

Verizon Wireless attempted the same thing with FIOS - and customers revolted. Don't they EVER learn?

[napscoordinator]

I guess I will have to just pay at the store with cash? I mean luckily there are a ton of stores around. I have one about 1 1/2 miles from the house.

[razorback-bert]

I can go one better, my power company failed to credit my account( I am on automatic pay) and wanted $3.75 to talk to a real live person about it.

[razorback-bert]

I can go one better, my power company failed to credit my account( I am on automatic pay) and wanted $3.75 to talk to a real live person about it.

[Little Pig]

The funny thing is, electronic payments like this are much cheaper for the company to handle, since they don’t need a human involved in the process.

[hatfieldmccoy]

Okay fine,no online payments..... from now on I’ll go back to requesting tree killing paper statements and use my bank’s no charge bill pay system. However I will specify the Verizon status as bank generated check..... Verizon...stuck on stupid....policy change in 4....3....2

[who_would_fardels_bear]

So now you either have to pay $2 each time after checking your bill to see if there are any errors, or you go on auto-pay and have to spend scads of time trying to reverse errors over the phone.

Great.

[dalereed]

They don’t charge for using an e-check.

[gunsequalfreedom]

I guess I will have to just pay at the store with cash? I mean luckily there are a ton of stores around. I have one about 1 1/2 miles from the house.

Go ahead and wait in that line at the store. I have a smile from ear to ear than I dumped Verizon a long time ago.

Next, check you contract to see if it allows them to charge the $2. I'd be looking to see if the change would release me from the contract (if I was unfortunate enough to be a Verizon customer which happily I am not).

[EDINVA]

Verizon and Verizon Wireless, I learned to my chagrin, are two different companies within the same corporate entity, or were a few years ago. I tried to pay a VW bill at a Verizon office (or vice versa) and ended up being run around town. Under whichever name, it’s probably my least favorite company to have to deal with. If I weren’t so lazy, I’d change providers.

[RitchieAprile]

motherless bloodsuckers..!

[DeFault User]

I dumped those bloodsuckers 3 years ago.

[Always Independent]

I can go with that. I bought a Dell PC baack in 03 on their credit line, No interest if paid in 12 mos. Well on final pmt the wife forgot to add $0.34 to the check to pay it off. Dell wanted to charge the whole years interest to my account. Had to email them to reason. Even offered to send five bucks for the error. The emailed me back stating that they would do this one time,like they were doing me a favor.

[ozaukeemom]

I am wondering about the contract thing. One of our lines is under contract til next fall, but the main one and one other are up in February. I always pay on-line on their site. We have had Verizon for years and have had pretty good service, but this will tick me off. It will come into play when the 3rd line is up and we certainly will not be signing a new contract or buying new phones.

[JSteff]

Verizon is just evil.

In January I signed up for a little advertised $67 for a Triple Play deal, and they tried NOT to give me the price. I told them I would send them the screen shot of their ad. Finally after 4.5 hours with many CS reps they said I could have it.

The NEVER charged me less than $125 (usually significantly more!). Finally in October I told several CS reps on the phone that I was going to start a web site and a campaign to being this to the publics attention what they did.. and I had saved all the screen shots and bills to prove it.

In November I got a note via email that one of the vice presidents had heard of my "concerns" and had issued a refund of $235 for the year to date. That it was nice but hardly made up for the several hundreds of hours I had spent disputing them and their practices.

[1_Rain_Drop]

Consider the money you saved by not using a lawyer.

You did an excellent job fighting your case.

[pieceofthepuzzle]

OK. What if I start charging Verizon and everyone else who send me junk email a $2 an occurrence ‘inconvenience’ fee for the time I have to spend cleaning my Inbox?

[R. Scott]

Big deal about nothing. I pay all my bills on line, all charge a fee for credit or debit card payments. I pay with electronic checking and there is no fee. Credit card companies charge retailers a fee, this is only being passed on to us.

[SueRae]

Their online phone billing redirects you to a payment service..and although I’m not totally computer illiterate, I could never get the thing to work right. When I called to pay by phone, they wanted a surcharge. I’m back to paper bills and the check is in the mail.