Skip to comments.Windows 7 all of a sudden not genuine
Posted on 05/05/2012 12:50:49 PM PDT by library user
Yes, I'm logged in. Tanned, rested, ready, cheese, moose, sister....
I'm trying to help a senior citizen on a fixed income, in my neighborhood, with a computer issue.
He bought an HP desktop back when Win 7 first was issued (I think Nov. 2009) and all was well until about a month ago.
Now, whenever he boots up the PC, a message pops up saying his copy of Win7 isn't genuine.
He's called both HP and Microsoft and each company blames the other.
Most of the time, his phone calls go to India and he has a hard time understanding the tech. support person on the other line.
I've heard of a file at Softpedia called RemoveWGA.exe which I've used on XP but never on Win7. Is it safe to use RemoveWGA.exe on Win7?
BitDefender flags the file as a trojan, but I'm pretty sure that conclusion is a false positive.
I see from googling this problem, that many users have a similar problem (Windows all of a sudden saying their software isn't genuine), but I haven't found a cost efficient solution.
This gentleman already paid for Win7 once, when he first purchased the computer, so I would think he wouldn't have to pay for it a second time.
Unfortunately, when he made the purchase, HP did not include a Win7 disc with his shipment (otherwise we could do a re-install).
I know there should be an option to re-active Windows by right-clicking COMPUTER and going to Properties, but he doesn't have this option.
Any tips, suggestions (even "Buy an iPad, you fool!") appreciated and welcome.
Thanks so much.
“He’s called both HP and Microsoft and each company blames the other.”
My daughter’s Gateway has started displaying the same message, which makes me think it’s not the manufacturer’s fault (unless HP and Gateway made the same mistake). So far everything still works so she’s just been ignoring it.
If they didn’t ship the disks with the computer, there’s almost always a recovery partition.
Otherwise, HP should be able to send the disks for 20 bucks, or so.
look through this it should help
program called Autoruns , Winlogin tab remove check from box in Wga.exe I think
Had something similar on a friend’s system. We called Microsoft support. They asked for the laptop’s serial number and the Windows license number. Then they issued us a new Windows license number. We did that and had no more trouble.
Back-up everything, immediately. Seriously, just in case it suddenly takes a dump. There’s a place in the Start/Control Panel to validate Windows; maybe you want to try that? Does he have the “Product key” on the User’s Manual, which came from HP? If not, then you don’t want to do it. I don’t know why they wouldn’t ship the WIN-7 DVD with it. Weird.
“trojan” Oh, just saw that.
Does he run Norton SW or Norton 360 or McAfee? MalwareBytes? AVG? Did any of them work? I’m not familiar with BitDefender; does that remove virii/trojans/keyloggers?
Just asking what you’ve tried/not tried.
PC manufacturers haven’t shipped OS disks for years, folks. The OS resides on a separate disk partition. All systems now have recovery routines to reinstall the OS.
However, that’s not the answer here. As others pointed out, call MS and DEMAND they activate your software. Trust me.
If you need to reinstall the OS with that number and let it register on-line and it should be good to do
If the computer has a system recovery program it will make the CDs to reinstall the OS and needed drivers.
HP puts a sticker on the case of the PC that has the key for your copy of Win7.
Go to Control Panel/System and enter the key and it should be legit.
Best Answer - Chosen by Voters
This is a known issue with vista and 7 with some of the updates . right click on my computer . go to properties . there you will see near the bottom of the page activate windows . that’s all you need to do
MCP, A+, Dell Certified Tech
Please, please, please...just buy a Mac. It’ll hurt your wallet, but your heart and mind will shower you with gratitude.
Proud owner of one of the first 10,000 Apple IIgs’s to roll off the line...and it STILL WORKS!
The last time I bought an HP computer, you had to burn your own recovery CD’s. You could also order them from HP for an extra $50 or so. You could probably still do that.
Do you remember the telephone number you used? Every telephone number we use for Microsoft connects us to India, where they want to charge more than $100 to resolve the issue. Thanks much if you can provide the telephone number you used, as there’s tons of different phone help numbers out there for Microsoft, and very few of them are helpful.
“Most of the time, his phone calls go to India....”
Are you being racist?
Phone calls regarding technical questions in the US are mostly passed on to consultants located in an Asian subcontinent.
There, I corrected you.
He can't understand the tech. support calls that go to other continents. Language barrier.
Are you being Leftist?
Go to HP and place an order for the recovery disks. I did this last year and it cost me $20 and I received them in a couple of days.
Go here: http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=bph07143
At this link, go to the section ‘Ordering recovery discs from HP in the United States and Canada’.
That is all you need to do. Very easy.
Give me an answer, do.
I’m half crazy,
trying to understand you...
Neither one of you have a sense of humor — ever heard of tongue-in-cheek? Next time I’ll put a smiley face at the end of my sentence just to alert you two.
Linux is your friend. I’d switch to Ubuntu and never look back... but that’s just me.
That's not something somebody normally types when they're being tongue-in-cheek.
Ever hear of sarcasm? Neither of you has a sense of humour, i say.
My e machine has been doing that since 2010 e machine and best buy both agree its each others fault and there’s no disc to fix the situation from either so i just use it with the little prompted at the bottom .... but a few months ago it started throwing up big prompts telling me i may be a victim of software privacy and sends me to the microsoft website which is a joke they want to sell me a number for 125 bucks .... and im not the only one that has had this problem they just go on and on !
Thanks for the post. You have XP or 7?
“his phone calls go to India and he has a hard time understanding the tech. support person on the other line.”
The tech support person was probably actually in Los Angeles. I’ve noticed that it’s getting easier to understand the phone support in India, and harder to understand them in LA.
“Are you being racist?”
Cue the racist kids including the Asian one!
Ain’t it sorta like playing the Blackjack Tables at Indian Casino to buy a Gateway or HP?
I bought what I could afford and it’s worked well for 3+ years. Feel free to send me a check for the new one of your choice.
PC manufacturers havent shipped OS disks for years, folks.
They do if you demand it
Depends on what those magic fingers can do and who owns them.
Don’t take the HP dig seriously.
I have had 3 refurb Dell Inspirons which have each lasted 4 or 5 years each and finally they get so worn looking I can’t carry them to customer’s office (but still work). Inspite of what some may say, Dell is the easiest Tech Service to work with and their laptops are equal or better to any in the price range.
Well, no, not really.....if you want disks you will probably have to pay for them.
Why spend so much money - download a copy of Linux - Ubuntu is good for beginners - and install it over windows. It’s free - and reliable.
Are you on the wrong board? Perhaps you were looking for 'Politically Correct Republic'.
I got an excellent tech support from India one time - she figured out the solution and I hung up happy. But usually the folks in India are ignorant of the product, and page through the screens one at a time. Between the lack of product knowledge and an inability to communicate in American English, it's usually not a productive exercise.
But it's cheaper to lose customers than it is to keep them.
I’ve never paid for a windows OS disc and was never refused one. I wouldn’t buy a computer without one. If you’re buying from a retailer it is a different matter, you probably won’t get one at Best Buy or Wally World. When buying direct all you do is tell them no disc no sale. There is also no charge as MS requires an OS disc as part of licensing
No, that's fine, and I'm a "must have an OS disk" kind of guy, myself. Your last sentence, though, highlighted above, is not accurate. There is no requirement to provide a disk with every system. There hasn't been such a requirement for a long time now. Still, to your larger point, if you're ordering direct from a Dell or Asus or HP, if you say "OS disk included or no sale", of course they will throw it in (just know that normally there is a price associated with that since the OS is preloaded onto a disk partition by everyone now).
I still have an Apple II+ somehwere, I had modded it. I was always something of a hacker (original meaning of the word). For that reason, I am all up in PC’s these days.
Thanks library user.
No, I don’t have a clue what number we used. I know that I was trying to update Internet Explorer for her when we got the error messages and phone number.
Then they issued us a new Windows license number. We did that and had no more trouble.
Same happened here. Took over an hour for MS to find the registration. They first denied issuance of the registration from the serial # on my lap top. I would have to say it’s more of a MS problem???
Agreed. If the computer has a legitimate sticker with the Windows license number on it, then MS should resolve it. They tried to charge me (my friend actually) $100 for the new license number, but I raised hell with them about it. I told them we had the physical laptop in our possession with a legitimate license number that entitled us to run a valid copy of their operating system on it. They moaned and groaned about it, but finally gave us a new license number after we provided enough information for them to confirm that we had the laptop in our possession. (MFG serial number and some other things they had us look up.)
They moaned and groaned about it,
I experienced the sane tech night-mare with MS as you describe in your re.
While on tech. issues. I had Direct TV for three years and their service kept getting more expensive each mo. I ask one of the tech’s at Direct why Direct gave so many incentives to new customers and so little to present customers. No definitive answer so I switched to Dish, and surprisingly after a year with Dish I am very satisfied with their service and price. When the tech came to switch from Direct to Dish, he informed me that Dish would do the same at the end of my contract.He said, you have to play their game, and to switch back to Direct at the end of my contract. Don’t understand why in years past, keeping the same customers was the way to maintain good business. The times are a changing.
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