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HELP! COMPUTER INFECTED

Posted on 09/04/2009 5:55:59 AM PDT by quintr

Yesterday I got a notice that my computer was infected with a worm that gathers email addresses from a compromised computer, also a trojan. I started getting a critical warning on the desktop.

I have long been a customer of McAfee and thought that McAfee would keep these kind of vermin off my computer.

However, now it appears that problems are getting through.

Need any suggestions you may have. My field is analytical chemistry, not computer science.

Does anyone have a better source than McAfee. I'm willing to change -- especially if I can get a vendor that provides a tech support telephone number to its customers!


TOPICS: Computers/Internet
KEYWORDS: computervirus; computerworms; getamac; trojans
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1 posted on 09/04/2009 5:55:59 AM PDT by quintr
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To: quintr; rdb3; Calvinist_Dark_Lord; GodGunsandGuts; CyberCowboy777; Salo; Bobsat; JosephW; ...

2 posted on 09/04/2009 5:57:09 AM PDT by ShadowAce (Linux -- The Ultimate Windows Service Pack)
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To: quintr

“Yesterday I got a notice that my computer was infected”

Did this come from your on-board McAfee application?


3 posted on 09/04/2009 5:58:41 AM PDT by Cletus.D.Yokel (FreepMail me if you want on the Bourbon ping list!)
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To: quintr

go with AVG anti virus (free) and use Spybot (update regularly)


4 posted on 09/04/2009 5:58:46 AM PDT by Dacula (Evil succeeds when good men do nothing. Lets do something.)
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To: quintr

That’s why I bought an Apple computer, no need for anti-virus stuff.


5 posted on 09/04/2009 5:58:55 AM PDT by exbrit
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To: ShadowAce

Please add me to your ping list!


6 posted on 09/04/2009 5:58:58 AM PDT by quintr
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To: quintr

Give us more info so we can help you.

What was the name of the virus?

Do you run a messenger program?

PC, I assume. What version of Windows?

How did you get ‘the notice’? by email, by pop up? What did it say, exactly?

I use Avast (free home version). I dropped McAfee years ago for being bloatware and inefficient.


7 posted on 09/04/2009 6:00:03 AM PDT by TomGuy
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To: quintr

Went to the Cash for Clunkers website, did you?


8 posted on 09/04/2009 6:00:11 AM PDT by beagleone
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To: quintr

You been added. Welcome Aboard!


9 posted on 09/04/2009 6:00:18 AM PDT by ShadowAce (Linux -- The Ultimate Windows Service Pack)
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To: quintr

You could also run the McAfee Stinger I use it every few months

http://vil.nai.com/vil/stinger/


10 posted on 09/04/2009 6:00:21 AM PDT by Dacula (Evil succeeds when good men do nothing. Lets do something.)
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To: quintr
Was this an email notice? Was it a notice that came up when you opened a web site?

What operating system. Was it written in Redmond? (Or need I ask?)

11 posted on 09/04/2009 6:00:57 AM PDT by Clive
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To: quintr

Try PC tools,spyware doctor.


12 posted on 09/04/2009 6:01:49 AM PDT by QQQQ
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To: quintr
go with AVG anti virus (free) and use Spybot (update regularly)

Was also going to suggest the same thing. AVG got rid of two trojans on my computer. I also use McAfee
13 posted on 09/04/2009 6:02:14 AM PDT by jcsjcm (OBAMA = One Big Awful Mistake America)
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To: ShadowAce

This is what I use, along with FireFox

Ad-Aware protection from spyware and data mining cling-ons.
http://www.lavasoftusa.com/

Spybot and Ad-Aware, a must have also.
http://www.download.com/3000-8022-10122137.html

CCleaner 1.41.544
http://www.download.com/CCleaner/3000-2144_4-10720990.html?tag=lst-0-1


14 posted on 09/04/2009 6:02:19 AM PDT by ThreePuttinDude (o)(o)
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To: quintr
"Yesterday I got a notice that my computer was infected with a worm that gathers email addresses from a compromised computer, also a trojan. I started getting a critical warning on the desktop."

If I were you, I wouldn't necessarily believe that "notice". Copy and paste a portion the the exact notice you got into Google and run a search on it. You may find others talking about it and being advised that it is a fake notice.

If you don't find others talking about it, then it may be worth worrying about.

15 posted on 09/04/2009 6:02:43 AM PDT by Matchett-PI (A Socialist becomes a Fascist the minute he tries to enforce his "beliefs" on the rest of us.)
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To: quintr
Download Malwarebytes and run it. In all likelihood the warning you are getting is from a Trojan. Malwarebytes is pretty good against this sort of virus. If you find that you cannot run Malwarebytes then you for sure have a Trojan. In that case you have to take extra measures. As I recall you have to rename the Malewarebytes folder and the Malewarbytes executable in order to have it execute properly.

Good luck. Your problem is solvable.

16 posted on 09/04/2009 6:02:53 AM PDT by InterceptPoint
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To: quintr

Check out Leo Laporte (The Tech Guy) at http://techguylabs.com/radio/pmwiki.php

He has a regular tech radio show on weekends and usually advises when something like this happens to reformat the drive and start over. Save everything first.


17 posted on 09/04/2009 6:03:20 AM PDT by kevinm13 (Tim Geithner is a tax cheat. Manmade "Global Warming" is a HOAX!)
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To: quintr
Was this while surfing or was it a notice while idle?

AVG is the best. CA, Computer Associates has a good anti-virus system along with a suite of software.

18 posted on 09/04/2009 6:03:46 AM PDT by Pistolshot (Brevity: Saying a lot, while saying very little.)
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To: ShadowAce

I would like to be put on your ping list.
Thanks.


19 posted on 09/04/2009 6:04:38 AM PDT by vacuumbob (The world is, FUBAR!)
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To: quintr
Did you get that notice visiting wunderground.com?

They were getting false alerts via McAfee for a couple of days.

20 posted on 09/04/2009 6:05:09 AM PDT by Admin Moderator
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To: quintr

Prove to us that you are infected. Sometimes these are scams.


21 posted on 09/04/2009 6:05:17 AM PDT by AppyPappy (If you aren't part of the solution, there is good money to be made prolonging the problem.)
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To: quintr

trend micro


22 posted on 09/04/2009 6:05:21 AM PDT by Perdogg (Sarah Palin-Jim DeMint 2012 - Liz Cheney for Sec of State - Duncan Hunter SecDef)
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To: vacuumbob

You’ve been added. Welcome Aboard!


23 posted on 09/04/2009 6:05:55 AM PDT by ShadowAce (Linux -- The Ultimate Windows Service Pack)
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To: ShadowAce

I had one of those on a friends’ kids’ machine a few weeks back. I usually start out with HiJack This. If that doesn’t work I move on to SmitFraud Fix. With this trojan as soon as it saw SmitFraud Fix it erased it off my USB key. When I burned it to cd it would refuse to open the cd. I removed Norton. As soon as I installed AVG, AVG detected and removed it. Unbelievable.


24 posted on 09/04/2009 6:06:57 AM PDT by printhead
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To: quintr
IMO McAfee does more to bog your computer down than actually protect it...

That said, here are the step I normally take when cleaning an invected computer.

1. Try a "System Restore" back to the day before you noticed the malware. Start/Programs/Accessories/System Tools. Many viruses will now disable your ability to do this, so it may not work. However, I think it's the first thing you should try.

2. Whether System Restore works or not, hit it with a "one-two punch" of malware cleaning tools. Use these two tools in whichever order your computer permits (sometimes malware will prevent av progs from working, if that's the case, try the other one first).

a. Use Housecall 7.0 from trend micro.
b. Use Malwarebytes from Malwarebytes.org. Do a quick scan first, then a full scan later after you catch your breath and decide to go to lunch or something.

If you have trouble with getting BOTH of these av programs downloaded and installed, you can try to boot your computer into "safe mode with networking". To do this, turn your computer on and after the initial memory tests, press your F8 key a couple of times. You should get a list of startup options. Try Safe Mode with networking and see if you can get the av programs downloaded and installed that way.

On occasion I've had to download malwarebytes on a separate computer and burn it to cd when the infected computer's internet connection was really knocked out of whack.

All is not lost if you are still failing at this point, but it has definitely gotten more difficult.
25 posted on 09/04/2009 6:09:37 AM PDT by mmichaels1970
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To: Cletus.D.Yokel
Try doing a system restore. Try going back a day or two before the attack. You might lose some data, but it might be a faster and cleaner fix.

System Restore Options from Microsoft

26 posted on 09/04/2009 6:09:45 AM PDT by Dustoff45 (A non-posting Freeper makes no spelling errors (Have a Misspell on me))
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To: quintr

my husband’s computer was infected by an antivirus virus the other day called “Personal Anti Virus”. We have norton internet security and use Super Ad Blocker. Of course the “unistall” for the unwanted program didn’t work. We were able to remove it from the taskbar and eliminate the annoying alerts by these simple steps:

start, computer, c drive, programs, common, then clicking the unistall there.

Good luck. The people who design such malware should be...(fill in the blank)!


27 posted on 09/04/2009 6:12:54 AM PDT by callthemlikeyouseethem (Biden10/19/08: "I probably shouldn't have said all this because.. the press is here")
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To: quintr

I have been getting notices of ‘infected’ web pages recently when I select them from a google search.

Some are just the online scam that warns the user to download a program for a malware/virus scan.

Others, however, actually activate my AVAST with trojan warnings.

I just recently upgraded Firefox to 3.5.2. I think it is supposed to be more sensitive to malware sights.


28 posted on 09/04/2009 6:13:53 AM PDT by TomGuy
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To: exbrit; All
That’s why I bought an Apple computer, no need for anti-virus stuff.

It took you until post # 5 to post that boilerplate response?!?

You iSnobs are slipping.
29 posted on 09/04/2009 6:14:10 AM PDT by mkjessup (Jefferson was right about needing to periodically water the Tree of Liberty.)
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To: quintr

komando.com


30 posted on 09/04/2009 6:16:18 AM PDT by mad_as_he$$ (Nemo me impune lacessit The law will be followed, dammit!)
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To: ShadowAce

Please add me as well, thanks.


31 posted on 09/04/2009 6:16:38 AM PDT by COUNTrecount (Any society that would give up a little liberty to gain a little security will deserve neither)
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To: COUNTrecount

You’ve been added. Welcome Aboard!


32 posted on 09/04/2009 6:18:48 AM PDT by ShadowAce (Linux -- The Ultimate Windows Service Pack)
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To: ShadowAce

Thanks.


33 posted on 09/04/2009 6:19:49 AM PDT by COUNTrecount (Any society that would give up a little liberty to gain a little security will deserve neither)
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To: Dustoff45; quintr

Post 26 was meant for quintr but he already got that advice.

My question was looking into the possibility that what quintr got was a false-lead from a malware distributor while surfing.


34 posted on 09/04/2009 6:22:20 AM PDT by Cletus.D.Yokel (FreepMail me if you want on the Bourbon ping list!)
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To: quintr
I want to second these recommendations:

Avast! Free edition
Spybot (free)
malwarebytes (free)
Ad-Aware (free)

If all else fails then google "HijackThis" or visit this forum and follow the instructions to get a real human volunteer to help you fix this for free.

Viruses, trojans, malware, etc. can be virtually eliminated and virtually always cured using these free precautions and solutions. They work for me.

35 posted on 09/04/2009 6:26:00 AM PDT by paulycy (Screw the RACErs.)
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To: AppyPappy
Sounds like the original poster got one of these e-mails:

http://www.snopes.com/computer/virus/mailserver.asp

Mail Server Report

Virus:   Mail Server Report
--------------------

MIXTURE OF REAL VIRUS WARNING AND HOAX


--------------------

Example:   [Collected via e-mail, October 2006]

Services Alert Notification

Description of Problem. We have identified a new computer virus that arrives in an e-mail with the subject line "Mail Server Report".

Outage Duration. None. Email services and Internet access currently remain available.

Impact. We are working with our anti-virus vendor to obtain more information. The email arrives with an attached .zip file. It claims a worm was detected in an email you sent. You are asked to use the attached file to install updates that will eliminate the virus it has supposedly detected.

Action To Be Taken. Please do NOT open any Emails with attachments from individuals or organizations you are NOT familiar with. Also, since it is possible for viruses to "spoof" or fake the sender's address, do NOT open Emails with attachments from people you know, but from whom you were not expecting an attachment or if the attachment is a file type or file name that you customarily do not receive from this person. We have put filters in place to block future messages and have swept the e-mail system removing all messages that match the above description.

Origins:   The "IT Services Alert Notification" reproduced above was a valid warning from October 2006 that cautioned users of Windows-based PCs about a real mass-mailing worm which arrived via e-mail with a subject line of "Mail server report" and a body containing the following text:

Mail server report.

Our firewall determined the e-mails containing worm copies are being sent from your computer.

Nowadays it happens from many computers, because this is a new virus type (Network Worms).

Using the new bug in the Windows, these viruses infect the computer unnoticeably.
After the penetrating into the computer the virus harvests all the e-mail addresses and sends the copies of itself to these e-mail addresses

Please install updates for worm elimination and your computer restoring.

Best regards,
Customers support service

In the guise of offering users an update to stop their computers from being used to spread mass-mailing worms, the "Mail server report" messages included attachments that when opened actually infected PCs with just such a worm, one known as Warezov.W or W32/Warezov.X.

In March 2008, a new warning began circulating that erroneously linked the name of the 'Mail Server Report' worm with elements of the 'Life is Beautiful' virus hoax and claimed that the resulting amalgam "HAS BEEN CONFIRMED BY SNOPES," thereby creating a combination that fused a real virus warning with aspects of a hoax virus warning:

Anyone-using Internet mail such as Yahoo, Hotmail, AOL and so on.

This information arrived this morning, Direct from both Microsoft and Norton.

Please send it to everybody you know who has access to the Internet.

You may receive an apparently harmless e-mail titled "Mail Server Report"

If you open either file, a message will appear on your screen saying: 'It is too late now, your life is no longer beautiful.'

Subsequently you will LOSE EVERYTHING IN YOUR PC, And the person who sent it to you will gain access to your name, e-mail and password.

This is a new virus which started to circulate on Saturday afternoon. AOL has already confirmed the severity, and the anti virus software's are not capable of destroying it.

The virus has been created by a hacker who calls himself 'life owner'.

PLEASE SEND A COPY OF THIS E-MAIL TO ALL YOUR FRIENDS, And ask them to PASS IT ON IMMEDIATELY!

THIS HAS BEEN CONFIRMED BY SNOPES

http://www.snopes.com/computer/virus/mailserver.asp

Snopes also advises NOT TO OPEN MAIL WITH ATTACHMENTS unless you are expecting it.

This latter version is difficult to classify as either "true" or "false": The virus it references (i.e., the Mail Server Report worm) was a real one, but it's neither new nor currently rampant (as claimed in the warning text), nor does it manifest itself in the fashion described (since the "symptoms" provided in the warning are merely a reworking of the text of an earlier virus hoax). All in all, that message doesn't really merit the dire warning to "SEND A COPY OF THIS TO ALL YOUR FRIENDS, And ask them to PASS IT ON IMMEDIATELY!"

Last updated:   30 November 2008

36 posted on 09/04/2009 6:26:46 AM PDT by Screaming_Gerbil (The light at the end of the tunnel might be a muzzle flash...)
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To: quintr

Check to see if the warning say “Personal Anti-Virus” if so it is a scam.


37 posted on 09/04/2009 6:26:53 AM PDT by Straight Vermonter (Posting from deep behind the Maple Curtain)
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To: ShadowAce

Please add me to your ping list. Thanks.


38 posted on 09/04/2009 6:28:53 AM PDT by GOPJ ( "Mercy to the guilty is cruelty to the innocent." - - Adam Smith)
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To: ThreePuttinDude

What do you think of window’s defender? Is Ad-Aware better?


39 posted on 09/04/2009 6:32:20 AM PDT by GOPJ ( "Mercy to the guilty is cruelty to the innocent." - - Adam Smith)
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To: GOPJ

You’ve been added. Welcome Aboard!


40 posted on 09/04/2009 6:33:22 AM PDT by ShadowAce (Linux -- The Ultimate Windows Service Pack)
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To: Cletus.D.Yokel
You are so right.

Another dirty little secret are the emergency calls that techs get because a little pop-up shows you a message - "Oh Crap, Your PC is infected!"

Some techs won't take the opportunity for some education for the customer, rather they charge for their emergency call, and present a bill for a lot of good work that they indeed performed.

Computer Repair is a dangerous ability if you have a lot of friends.

41 posted on 09/04/2009 6:37:21 AM PDT by Dustoff45 (A non-posting Freeper makes no spelling errors (Have a Misspell on me))
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To: ShadowAce

ping


42 posted on 09/04/2009 6:39:46 AM PDT by Paratrooper
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To: quintr

Eset Nod32


43 posted on 09/04/2009 6:56:10 AM PDT by rabscuttle385 (May God save the American Republic.)
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To: ShadowAce

Please add me to your ping list.


44 posted on 09/04/2009 6:56:42 AM PDT by shaft29 (Just your typical black woman.)
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To: quintr

I use a free anti-virus... Avast! it is great. Bare bones but works marvelous.

Polly


45 posted on 09/04/2009 6:58:58 AM PDT by pollywog (staying...... " Under His Wings" Psalm 91:4)
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To: shaft29

You’ve been added. Welcome Aboard!


46 posted on 09/04/2009 6:59:05 AM PDT by ShadowAce (Linux -- The Ultimate Windows Service Pack)
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To: quintr

Don’t switch to Norton’s. We installed a boat load of Norton’s stuff (wasn’t my idea) and within the week the computer was code blue. It was in the shop for a month. It still has some Norton junk on it (again, not my idea) and still isn’t working like it should.

Oh, and Norton’s didn’t send us the advertised rebate claiming we didn’t send them a copy of page one in our old virus program. I did. So, not only are we out a repair bill but no lousy rebate on their crappy product.


47 posted on 09/04/2009 7:02:42 AM PDT by bgill (The evidence simply does not support the official position of the Obama administration)
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To: ShadowAce

Thanks.


48 posted on 09/04/2009 7:02:53 AM PDT by shaft29 (Just your typical black woman.)
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To: quintr

I use a free anti-virus... Avast! it is great. Bare bones but works marvelous.

Polly


49 posted on 09/04/2009 7:02:59 AM PDT by pollywog (staying...... " Under His Wings" Psalm 91:4)
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To: ozarkgirl

bookmark


50 posted on 09/04/2009 7:05:33 AM PDT by ozarkgirl
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