Posted on 04/23/2011 9:10:38 AM PDT by piytar
They must have an old phone system.
I have worked at three call centers and the systems there are different. In those centers a call sent to a general queue such as “sales” is routed to the extension which has been tagged as “available” the longest.
The first one I worked at did have a system originally that sent the call first to the top sales rep, but they abandoned it when they segmented the sales staff by customer type.
..my first response was thinking AC ......
Disclaimer: Opinions posted on Free Republic are those of the individual posters and do not necessarily represent the opinion of Free Republic or its management. All materials posted herein are protected by copyright law and the exemption for fair use of copyrighted works.