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Customer Outrage Forces necco to put artificial ingredients back into wafers
NPR.org ^ | 26 Oct 2011 | Bill Chappell

Posted on 10/27/2011 3:12:30 PM PDT by smokingfrog

When the people who make Necco Wafers changed their recipe to use natural flavors and colors in 2009, they thought they were doing their customers a favor. But then those customers told the New England Confectionery Company — loudly, and repeatedly — that they preferred artificially enhanced candy.

"Our normal mail volume probably went up twenty-fold" after the change, says Necco Vice President of Research and Quality Jeff Green says. "Some positive, and some negative. But a lot of negative."

The common theme from Necco's longtime customers, Green tells NPR's Michele Norris, was, "You ruined my product, I will never buy anything from you again."

"Ouch," Norris says.

"Yes, ouch," Green says.

And so the company is going back to what it does best: making candy with artificial dyes and good old-fashioned sugar

As Green describes it, customers weren't as upset with the candies' taste as they were with their new color. Instead of artificial dyes and colorings, the revamped Necco wafer used natural colorings made from turmeric , red beets, purple cabbage, and cocoa powder. The company also replaced the artificial flavors in some of the wafers with natural flavors.

"The flavors, I thought, were very close, if not identical," says Green. "I mean, considering that four of the flavors, we didn't touch. So, the colors influence people's perception of what things taste like."

(Excerpt) Read more at npr.org ...


TOPICS: Chit/Chat; Food; Society
KEYWORDS: candy; neccowafers
... It seemed like a great idea at the time...
1 posted on 10/27/2011 3:12:40 PM PDT by smokingfrog
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To: smokingfrog

Maybe they can make back the money they lost by charging $8.00 extra for unlimited streaming Necco wafers.


2 posted on 10/27/2011 3:16:07 PM PDT by Flash Bazbeaux
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To: smokingfrog

Companies should heed the experience of New Coke.


3 posted on 10/27/2011 3:25:24 PM PDT by JPG (The loons at OWS will soon be at each others throats.)
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To: smokingfrog

people actually eat those things?


4 posted on 10/27/2011 3:26:40 PM PDT by nuconvert ( Khomeini promised change too // Hail, Chairman O)
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To: smokingfrog

I don’t think I’ve had a Necco wafer in at least 2 years but I love them. Just don’t see them that often around here. Time to go on a search, the Wookie be da**ed.


5 posted on 10/27/2011 3:27:24 PM PDT by NewHampshireDuo
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To: Flash Bazbeaux
My grandfather apparently told the story that as a young man on a cross country train trip, a fellow in the next set of seats noticed that he had a roll of NECCOs, and asked for one. "What flavor?" my grandpa asked. "Doesn't matter," says the man. He takes the waver and wedges it under the window on the train car. Apparently, the windows, like the schoolbus windows of my era, Click Locked at five and ten inches, so this fellow used a NECCO to hold the window open just an inch. If it rained while he was napping...the tasteless pseudo candy would melt, and close the window without human intervention!

I have had the things in my life, and in my opinion they are nasty. But if I ever need to hold open a traincar window, I will know what to do!

6 posted on 10/27/2011 3:29:32 PM PDT by 50sDad (A Liberal prevents me from telling you anything here.)
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To: smokingfrog; Revolting cat!; Slings and Arrows; JoeProBono; Daffynition; Lucky9teen

Bring back Classic Chalk.


7 posted on 10/27/2011 3:29:59 PM PDT by a fool in paradise ('Are now or have you ever been a member of the tea party?' is NOT a legitimate debate question.)
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To: smokingfrog
...red beets...

I think I found the source of the discontent...

(My mother loves red beet soup, aka borscht. I can't stand the stuff.
Never could, probably never will. Unless, of course, the bamster
reduces us to foraging for root vegetables, and eating beets will
beat eating bark every time.)

8 posted on 10/27/2011 3:33:03 PM PDT by Calvin Locke
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To: nuconvert

Absolutely my favorite candy as a kid..we used to call them nickel wafers...because they cost 5 cents a roll. They lasted a long time...which was a great selling point for me...a roll of nickel wafers could last all day and sometimes even into the next. Loved the green ones the best.


9 posted on 10/27/2011 3:33:03 PM PDT by leenie312
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To: smokingfrog
No, the flavors weren't “very close”. They were nothing like the flavors we knew and loved and as a result, we haven't bought any of the nasty things in years. We used to hunt them down and get a whole pile of them for our Friday night movie night with the family, but all of a sudden, no one could stomach them any more. The were very different, some of the flavors actually tasted like they had been dropped in the dirt or something before being put in the wrapper.

Maybe a few months from now when I can be sure the “healthy” ones aren't on the shelf I'll try them again.

10 posted on 10/27/2011 3:33:15 PM PDT by Rashputin (Obama stark, raving, mad, and even his security people know it.)
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To: 50sDad

I once bought a car on the basis where you can slide a pack of Necco wafers on the dashboard. My friend had a 1985 Ford LTD, the small one, where it had a groove on the dashboard. I had to tie my shoe so I put the pack in the groove. He took a hard turn and they slide all the way towards him and down to the floor of the car and we had a good laugh. When I bought a small LTD, it was a 1986 model, much like his but mine was more basic, but it had that groove. We used to play “Necco games” where we tried to slide it without having it drop to the floor. It was a blast. B-) I miss that car for other reasons. It had rear wheel drive but I’ve beaten 4x4’s climbing up over hills with snow and ice and many times, I can plow through snow over 12 inches deep and still move. Wish I had that car back again.


11 posted on 10/27/2011 3:35:57 PM PDT by Nowhere Man ("People should not fear their government, their government should fear the people." - V for Vendetta)
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To: Rashputin
some of the flavors actually tasted like they had been dropped in the dirt

Eco-Neccos?

12 posted on 10/27/2011 3:37:18 PM PDT by Da Bilge Troll (Defeatism is not a winning strategy!)
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To: smokingfrog
They still make those things?


13 posted on 10/27/2011 3:37:27 PM PDT by Revolting cat! (Let us prey!)
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To: leenie312

Yes, I remember them as a kid, too.
Now, the chalky candy is way too similar to eating fruit flavored Tums.


14 posted on 10/27/2011 3:38:47 PM PDT by nuconvert ( Khomeini promised change too // Hail, Chairman O)
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To: a fool in paradise
Must haves for roof making!


15 posted on 10/27/2011 3:41:03 PM PDT by Daffynition (“There are no compacts between lions and men, and wolves and lambs have no concord.” ~ Homer)
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To: smokingfrog

The perfect wafer to play Holy Communion!! We Catholics just ate this stuff up.


16 posted on 10/27/2011 3:41:10 PM PDT by Sacajaweau
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To: a fool in paradise

I tell you what, I was one of those who complained about their new “flavors”. They are NASTY....like Mexican candy. yuck.

I hope they DO bring back the original classic “chalk” flavors. I liked them.


17 posted on 10/27/2011 3:45:10 PM PDT by Lucky9teen (Peace is that brief glorious moment in history when everybody stands around reloading.~Thomas Jeffer)
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To: leenie312

Green was always my favorite, as well. The white and pink ones come fairly close. The black ones are gross.

Neccos were one of my favorite candies when I was a kid. I loved candy cigarettes, too. Then there were the wax lips... Candy is a lot like cartoons, I guess. The more imaginative, flavorful ones seem to have all been made decades ago. I’m glad Necco is going back to their traditional recipes.


18 posted on 10/27/2011 3:46:48 PM PDT by exDemMom (Now that I've finally accepted that I'm living a bad hair life, I'm more at peace with the world.)
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To: NewHampshireDuo
It's these that I have a problem with


The new flavors are NASTY! If I wanted Mexican candy, I'd go to the corner Mexi-store.
19 posted on 10/27/2011 3:48:49 PM PDT by Lucky9teen (Peace is that brief glorious moment in history when everybody stands around reloading.~Thomas Jeffer)
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To: Lucky9teen

I knew they still sell them, I have to confess I thought they stopped making them in 1972.

I kid!


20 posted on 10/27/2011 3:49:19 PM PDT by a fool in paradise ('Are now or have you ever been a member of the tea party?' is NOT a legitimate debate question.)
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To: leenie312

Exacly!

Of course, our tastes were a little less refined in those days.


21 posted on 10/27/2011 3:50:48 PM PDT by smokingfrog ( sleep with one eye open ( <o> ---)
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To: smokingfrog

The colored rolls made me nauseous, but I’d crawl over ground glass for the all-chocolate rolls. Fortunately; most corner stores carried them back in the 60’s and 70’s.


22 posted on 10/27/2011 3:54:41 PM PDT by who knows what evil? (G-d saved more animals than people on the ark...www.siameserescue.org.)
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To: smokingfrog
Necco sounds racist, someone should consult with CNN.
23 posted on 10/27/2011 3:58:31 PM PDT by MaxMax
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To: JPG
Companies should heed the experience of New Coke.

And Netflix.

24 posted on 10/27/2011 4:01:20 PM PDT by Inyo-Mono (My greatest fear is that when I'm gone my wife will sell my guns for what I told her I paid for them)
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To: JPG

New coke is old news but relevant.

The most recent dumb-@$$ move by a company is Netflix.

It could go down as the all time dumbass move.

I know coca cola is bigger but when you lose 800,000 people that were paying you (and would continue to pay you probably until a new technology emerged) $10 a month and you lost them in a matter of a month or two.


25 posted on 10/27/2011 4:06:20 PM PDT by BookaT ($9.99 this week +$9.99 last week + $50 to get going= 69.98 for my ticket on The Cain Train!)
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To: smokingfrog

The company’s headquarters are (were?) in Cambridge, MA. I remember seeing a large “NECCO” sign to this effect and realizing that the name of the candy was an acronym for the company’s name.

Doing business in anti-business commonwealth of Massachusetts — particularly in ultra-liberal Cambridge — must be a daunting experience, even for a long time New England institution like NECCO. One wonders whether the traditionalists will win out over those favoring the less tasty natural flavors and thereby save the product. The new flavors and colors have been in effect for at least two years despite 20:1 complaints from customers.

Maybe the Boston “Occupy” people should march on NECCO and demand a change back to artificial colors and flavors.


26 posted on 10/27/2011 4:33:01 PM PDT by Mobties (Let the markets work! Reduce the government's footprint!)
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Attention FReepers! - Blast

27 posted on 10/27/2011 4:36:29 PM PDT by RedMDer (Forward With Confidence!)
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To: smokingfrog
And so the company is going back to what it does best: making candy with artificial dyes and good old-fashioned sugar

Note the dyes were artificial, but the sweetener was real sugar.

The new nasty taste didn't come from the vegetable dies - they used those "all natural" dies to cover up something hideous that they replaced the SUGAR with.

10-to-1 they shifted to aspartame, to make naturally dyed poison disks.

28 posted on 10/27/2011 4:43:13 PM PDT by Talisker (History will show the Illuminati won the ultimate Darwin Award.)
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To: nuconvert

gotta eat ‘em. they don’t work in the toll-booths anymore.


29 posted on 10/27/2011 4:51:53 PM PDT by stylin19a (obama -> poster boy for Einstein's definition of insanity)
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To: who knows what evil?

Chocolate was my favorite, as well. I used to despise the black ones, that a previous poster mentioned. I haven’t had them in years. I get them occasionally when I go to Maine to visit.


30 posted on 10/27/2011 5:28:31 PM PDT by My hearts in London - Everett (Still searching for the new tagline!)
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To: smokingfrog

What is up with all these companies ruining products that people like? I recently ate a nestle crunch bar and spit it out it tasted so bad. I’ve had to stop buying so many snack foods in the past few years.


31 posted on 10/27/2011 10:19:45 PM PDT by Trillian
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To: Lucky9teen
My father's personal favorite.
32 posted on 10/27/2011 10:27:29 PM PDT by BOBWADE
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To: nuconvert

“people actually eat those things?”

Oh gosh, my dad used to buy them for us all the time.

They were great to use for Communion for playing “church”.


33 posted on 10/27/2011 10:44:31 PM PDT by jocon307
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To: exDemMom

“I loved candy cigarettes, too”

We used to be able to get, at just this one store, some Chocolate cigarette that were just fabulous. They had some gold paper filter type thing on them, they were just elegant and good chocolate too.

Now, here is my real candy question: whatever happened to Turkish Taffy?


34 posted on 10/27/2011 10:49:27 PM PDT by jocon307
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To: Mobties

I checked NECCO’s website - they were in Cambridge but moved to Revere. Cambridge is so “Moonbat” - there is one company I know of there that I get a chuckle it’s in Cambridge...

Mayflower Poultry - Live Birds, Fresh Killed
http://www.mayflowerpoultry.com/index.html

And they really do slaughter chickens and turkeys in the backroom - must drive the Moonbats - batty - lol


35 posted on 10/28/2011 6:19:07 AM PDT by libertarian27 (Agenda21: Dept. of Life, Dept. of Liberty and the Dept. of Happiness)
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