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Today's Norton antivirus: unusable by normal humans
Alpha, the CNet Blog ^ | 10/23/2006 | Rafe Needleman

Posted on 10/24/2006 6:47:46 PM PDT by Swordmaker

"When you have a few minutes," my father asked me on the phone last night, "could you help me with my antivirus stuff?" The trial version of Norton AntiVirus 2006 on his three-month-old Lenovo laptop was expiring, and he was bit confused by the upgrade warning, so he wanted me to help him through the transition. One of the options was to upgrade to Norton AntiVirus 2007, for $39 (after the $10 promotional coupon he got in e-mail). Sounded good to me.

"Sure," I said. "It should only take a few minutes." I took control of his computer via LogMeIn and set to work.

Nearly an hour and a half later, hungry and irritated, I hung up and disconnected. The upgrade was complete. My father said, "I could not have done this without you." He was right, and that's why I was mad.

The upgrade required a complete uninstallation of the the 2006 product, which took a good 10 or 15 minutes and required a reboot. The download and installation of the 2007 version took nearly an hour itself and required its own reboot. It also asked for registration information that duplicated the info my father had given when he bought the new software online, leading him to think he was starting over. There were choices to make that he didn't understand and offers for products he didn't need. At several times during the process the computer appeared to be locked, and my father was tempted to turn it off and reboot. Before we said our good-byes, my bewildered father said to me, "Can't you write something about this? Make them change?"

So this is for you, Dad.

For everyone else: Nobody should have to deal with this. When the antivirus subscription that came with your PC expires, don't immediately jump to renew or upgrade what you have. There may be a better product out there. Also, the next time you're thinking of getting a new computer, take a serious look at the Macintosh.


TOPICS: Business/Economy; Computers/Internet
KEYWORDS: antivirus; avg; norton
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Mac Daily News says of Needleman:

Rafe Needleman has been covering technology and business since 1988. He started at InfoWorld as a reviews editor. Following that, he launched Corporate Computing magazine, and then moved on to become manager of advanced technologies for ZD Labs. In 1995, Needleman became editor-in-chief of Byte magazine. He joined CNET as editor of CNET.com, shortly after it started in 1997. In 1998 Needleman moved to Red Herring and is now back at CNET.

If HE has trouble and frustrations with this stuff, what does that say about all the rest of the poor, benighted Windows users?

1 posted on 10/24/2006 6:47:47 PM PDT by Swordmaker
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To: 1234; 6SJ7; Action-America; af_vet_rr; afnamvet; Alexander Rubin; anonymous_user; ...
Another PC pundit sees the light... PING!

If you want on or off the Mac Ping List, Freepmail me.

2 posted on 10/24/2006 6:48:59 PM PDT by Swordmaker (Remember, the proper pronunciation of IE is "AAAAIIIIIEEEEEEE!)
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To: Swordmaker
"Also, the next time you're thinking of getting a new computer, take a serious look at the Macintosh."

Already on it, thanks.
3 posted on 10/24/2006 6:50:09 PM PDT by phoenix0468 (http://www.mylocalforum.com -- Go Speak Your Mind.)
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To: Swordmaker

I use AVG-free.

It's free for non-business users, and very effective.

When the Norton subscription was drawing to a close on my daughter's laptop, I gleefully un-installed the hideous Norton bloatware and installed the trim and every-bit-as-effective AVG-free.

.


4 posted on 10/24/2006 6:52:56 PM PDT by Westbrook (Having more children does not divide your love, it multiplies it!)
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To: Swordmaker

Kaspersky anti-virus is excellent.


5 posted on 10/24/2006 6:53:07 PM PDT by Extremely Extreme Extremist (Why can't Republicans stand up to Democrats like they do to terrorists?)
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To: Swordmaker

Actually the best way to avoid computer viruses is to avoid using computers at all. Why don't we all just shut our computs down, sell them on Ebay and go take a walk or read a good book.


6 posted on 10/24/2006 6:54:23 PM PDT by SamAdams76 (The Program is Morally Good)
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To: Swordmaker
I had Norton System Works on my computer, mainly for the Disk doctor diagnostic.

When I upgraded my OS, Disk Doctor no longer worked properly.

I was breowsing the support discussion forums on the Apple site and ran across several posts to the effect that Norton anti-virus slowed down a computers performance.

I uninstalled System Works — no small feat — and sure enough my computer worked better.

The difference wasn't huge, but it was noticable.

In my estimation, Norton sucks.

7 posted on 10/24/2006 7:00:15 PM PDT by quidnunc (Omnis Gaul delenda est)
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To: Swordmaker
Both Norton and MacAfee show clear signs of having been designed by people who have themselves confused with God Almighty -- of maybe with Allah:

Your role is to submit to my will. I download when I choose, I lock up your computer when I choose, I only let you know as much as I think you should know. And because I am all-knowing and almost as smart as Rush Limbaugh, I am damn near impossible to uninstall.

Wait, in that last aspect, they're more like vampires. You invite them in and you are in deep trouble.

8 posted on 10/24/2006 7:01:53 PM PDT by Mad Dawg (Now we are all Massoud)
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To: Swordmaker
Last year I updated to Norton 2005 anti virus. Had to uninstall it and then fight with them to get my 39.95 back.

This year they tell me that my Norton 2002 anti-virus will no longer be supported, please submit 39.95.

As I have never had a problem with Zone-Alarm I will be now using their suite!

PS I bought Norton 2002 security suite. And the only thing I had to use was Go-Back. But I can only keep it if I allow Norton 2002 to stay on my PC!

9 posted on 10/24/2006 7:03:33 PM PDT by rocksblues (Do onto others as they do unto you!)
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To: SamAdams76
Actually the best way to avoid computer viruses is to avoid using computers at all. Why don't we all just shut our computs down, sell them on Ebay and go take a walk or read a good book.

The best way to avoid food poisoning is to not eat. And you'd probably only need to brush your teeth once a week or so.

10 posted on 10/24/2006 7:06:01 PM PDT by Dog Gone
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To: Swordmaker
If everyone started using Macs the virus, trojan, adware, and spyware builders would just start building their obnoxious products to target Mac users.

Regarding Norton antivirus software, which I have used in the past, I usually found that a virus infection was preferable.

11 posted on 10/24/2006 7:07:38 PM PDT by Muleteam1
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To: Swordmaker
I'm starting to think this virus stuff is waaaaay overblown.

I've got an old junker of a PC (came with Windows ME) that I used to surf the internet for about two months with no antivirus stuff whatsoever. I installed the latest Norton on it last week and expected it to be totally overun with viruses and spyware. But you know what? I ran the scan and it came up perfectly clean. A few years ago I had another old PC that I ran "bareback" on the Net, this time for about two years. And again, no viruses (actually I can't say this with total certainty -- I never scanned it -- but it never acted like it was infected with anything.).

You hear stories about computers being targeted within seconds when they're connected to the internet unprotected. I'm starting to think this is mostly fearmongering by outfits like Norton trying to sell antivirus products.

12 posted on 10/24/2006 7:09:58 PM PDT by Yardstick
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To: Dog Gone

Well actually you ought to brush your teeth twice a day - whether you eat or not. This is because through the simple act of breathing, you are inhaling a lot of germs in the air that can get in between your teeth and cause decay.


13 posted on 10/24/2006 7:10:30 PM PDT by SamAdams76 (The Program is Morally Good)
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To: Westbrook
When the Norton subscription was drawing to a close on my daughter's laptop, I gleefully un-installed the hideous Norton bloatware and installed the trim and every-bit-as-effective AVG-free.

A client of mine purchased a new Dell a few months ago for his home... and the Norton that was installed on it was popping up reminders about renewing. He called me in to "fix" it because he's all thumbs where tech things are concerned (He's an optometrist). It also had McAfees installed on it... Dell installs both on the system before shipping and the new owner is supposed to select one... the good doctor selected both. It took me 40 minutes to remove Norton and all its pieces (Except, of course, for the stuff the uninstaller leaves behind) and about 7 minutes to uninstall the McAfee... which was much better behaved... and install AVG.

14 posted on 10/24/2006 7:19:40 PM PDT by Swordmaker (Remember, the proper pronunciation of IE is "AAAAIIIIIEEEEEEE!)
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To: SamAdams76
Actually the best way to avoid computer viruses is to avoid using computers at all. Why don't we all just shut our computs down, sell them on Ebay and go take a walk or read a good book.

But how would we get our Freerepublic fix?

15 posted on 10/24/2006 7:21:37 PM PDT by Swordmaker (Remember, the proper pronunciation of IE is "AAAAIIIIIEEEEEEE!)
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To: Westbrook

I suggest you take a look at Avast http://www.avast.com Again, this is an excellent antivirus program, daily updates and like AVG...it's a freebie also.


16 posted on 10/24/2006 7:22:25 PM PDT by politicalwit (Freedom doesn't mean a Free Pass.)
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To: Swordmaker

Norton is the absolute worst. When we resubscribed, we found that the only way we could get our emails was to disconnect from their program...rather ludicrous, to pay for something that never worked. We will never have another Norton product.


17 posted on 10/24/2006 7:23:40 PM PDT by kittymyrib
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To: SamAdams76

what a great idea!....you first.


18 posted on 10/24/2006 7:24:03 PM PDT by stylin19a ("Klaatu Barada Nikto")
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To: SamAdams76

Germs in the air

19 posted on 10/24/2006 7:25:23 PM PDT by Dog Gone
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To: Swordmaker
yikes ! If Needleman is such a guru, shouldn't he already have known Norton is Borgware ? and try and convince his dad to adios it ?
20 posted on 10/24/2006 7:27:32 PM PDT by stylin19a ("Klaatu Barada Nikto")
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To: Swordmaker

It's nice to have a platform to write a hit piece because you were dumb enough to upgrade an entire software release remotely (hogging up a good chunk of the available bandwidth no doubt) and you chose the download option rather than getting a CD in the mail. Of coarse, he could have just updated the 065 subscription (which is what the warning is all about) and been done in 5 minutes. But hey, then what would he have written about today?


21 posted on 10/24/2006 7:30:52 PM PDT by PajamaTruthMafia
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To: Swordmaker

Norton sux ... big time


22 posted on 10/24/2006 7:32:28 PM PDT by clamper1797 (It is fatal to enter any war without the will to win)
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To: Swordmaker
One of the options was to upgrade to Norton AntiVirus 2007, for $39 (after the $10 promotional coupon he got in e-mail). Sounded good to me.

Guess what genius? Norton keeps your credit card on file and automatically charges you again in another 12 months, unless you fill out a form and FAX it in to them.

23 posted on 10/24/2006 7:33:16 PM PDT by ikka
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To: Muleteam1
If everyone started using Macs the virus, trojan, adware, and spyware builders would just start building their obnoxious products to target Mac users.

There are approximately 22,000,000 Mac users out there.

Last quarter, Apple Mac computer sales were between 5.8% and 6.1% (depending on which report you accept) of all computers sold in the United States.

If it were so easy for the authors of malware to create malware for the Mac, they would have done so by now.

If we merely accept the lower 5.8% reported as market share (ignoring the other reports that show that actual Mac installed user base may be as high as 18% of users - i.e. 18% of all software sold is Mac software according to the Software and Information Industry Association) then one would expect that 5.8% of the over 200,000 (McAfee's number) computer malware, or about 11,600, would be found on Macintoshes. The actual number is ZERO.

OS X - Six years with no malware in the wild and still counting.

Incidentally, Norton got started on pre-OSX Macs. It was a pretty good app back then.

24 posted on 10/24/2006 7:36:40 PM PDT by Swordmaker (Remember, the proper pronunciation of IE is "AAAAIIIIIEEEEEEE!)
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To: Swordmaker

I've alays wondered why Mac users always seem so concerned with what brand of computer I use. Similar to Linux users, they're always trying to get me to come over to the dark side..

You say it's better? Good for you. I use both on a fairly regular basis and I prefer the PC.. running Windows. So at home, that's what I use. Deal with it.

If you prefer Macs, great. I can see why some folks would. But why do some people feel the need to run around trying to 'convert' us poor downtrodden PC/Windows users? Getting a kickback from Apple?

And anyway, IMO, if you're dumb enough to install anything Norton/Symantic, you deserve what you get. :)


25 posted on 10/24/2006 7:43:45 PM PDT by Trampled by Lambs (Ok, so changing my name was not such a good idea after all...)
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To: Swordmaker
You may convince me to invest in a Mac as I have had friends who were happy with theirs. However, you'd have better luck convincing me to drive a Ford than go back to using Norton antivirus. I do, however, use Norton's Cleansweep and have been satisfied with it. I guess even Ford has build some useable vehicles.
26 posted on 10/24/2006 7:48:30 PM PDT by Muleteam1
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To: Swordmaker
As anyone can tell from my posts, I'm no Windows fan, but quite frequently MS gets the blame for what other companies do. What I found very interesting was the problem he had with all the pop up windows trying to get him to buy things. I remember when I had a PC and was trying to upgrade my video card. The card came with a CD with the company logo on it. I popped it into the computer and up came a screen with about six different options, none of which was "install proper driver for video card." It turned out the driver wasn't even on the CD. The entire CD, which was intended to look like a video driver install CD was nothing but advertisements and trial subscriptions to other products.
27 posted on 10/24/2006 7:52:57 PM PDT by Richard Kimball (The most important thing is sincerity. Once you can fake that, everything else is easy.)
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To: Swordmaker
Im a year or so ahead of you. Nortons sux! I am using Comodo (its free) Anti-virus, firewall, and anti-spam.

If anyone else is using it tell me how to get the anti-spam to hook up with Thunderbird.

Dreaming of a Mac Pro......

28 posted on 10/24/2006 7:55:29 PM PDT by Delta 21 ( MKC USCG - ret)
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To: Westbrook
I use AVG-free.

so do I but im thinking about actually purchasing the program so that the rest of the options are available.

ex. right now it will scan the complete system at a set time, if you buy it you can set the time of th scan and what drives it checks also i was wanting to take a look at that AVG internet security(would be nice to have an all-in-one again)

29 posted on 10/24/2006 7:55:31 PM PDT by Echo Talon
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To: Swordmaker

I'm in the middle of Norton hell at the moment myself, with my wife's laptop. She's got the Internet Security 2006 suite, which was an upgrade from what came with her P5000 Lifebook (nice lil box).

Being the nice guy that I am, I bought her a 7200 rpm drive to speed up her box. Got a good deal on an 80G for $99. Good so far. Get a copy of Norton Ghost ( unfortunately Norton bought PQMagic and killed Drive Image) for $69. Put the new drive in a USB2 enclosure, and Ghosted it - straight clone, I didn't even expand it to use all the space (due to a secondary partition for factory restore).

Popped the new cloned drive into her laptop and booted it up. No problemo!

About 10 minutes later, Norton calls the mother ship and deactivates her Internet Security suite saying it's been activated on too many computers! #&^Q&*^*@!!!!!

What really pisses me off is that it was their own product used to clone the drive. Ever look up what's involved with disputing their omnicious activation policy? Fill out forms, send in the form with original cd's and sleeves, then wait 3 weeks for them to review the case. Unreal!


30 posted on 10/24/2006 7:55:48 PM PDT by whatexit
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To: Delta 21
Im a year or so ahead of you. Nortons sux! I am using Comodo (its free) Anti-virus, firewall, and anti-spam.

hmmm, does that comodo combine into one? I'm currently using comodo firewall, but AVG free antivirus... if i uninstall avg free and install comodo anti-virus will it combine into the firewall or will i get a separate icon in the taskbar 1 for firewall and 1 for anti-virus? thanks in advance...

31 posted on 10/24/2006 7:58:56 PM PDT by Echo Talon
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To: Swordmaker

AVG Free from Grisoft
SPYBOT
ADAWARE

All free, and effective.


32 posted on 10/24/2006 8:00:47 PM PDT by Toby06 (Diesel smoke makes me horny.)
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To: whatexit
She's got the Internet Security 2006 suite

I installed norton internet Security 2006 on 3 different computers at the same time with the same license and they all worked with updates do problem. norton is a bit funky and causes some problems with WinXP(trust me, its NOT the XP its the Norton)

33 posted on 10/24/2006 8:02:51 PM PDT by Echo Talon
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To: Westbrook

I use AVG too. A Freeper told me about it two years ago.

Maybe it was you.


34 posted on 10/24/2006 8:09:25 PM PDT by MplsSteve
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To: Swordmaker
A client of mine purchased a new Dell a few months ago for his home... and the Norton that was installed on it was popping up reminders about renewing. He called me in to "fix" it because he's all thumbs where tech things are concerned (He's an optometrist). It also had McAfees installed on it... Dell installs both on the system before shipping and the new owner is supposed to select one... the good doctor selected both. It took me 40 minutes to remove Norton and all its pieces (Except, of course, for the stuff the uninstaller leaves behind) and about 7 minutes to uninstall the McAfee... which was much better behaved... and install AVG.

he can try the PC De-Crapifier 1.6

take a look seriously! no joke!

Admin Tools | PC De-Crapifier 1.6

The PC De-Crapifier is designed to remove a specific list unwanted software in an unattended fashion. Before running, the user may select exactly what software should be removed. Currently, it is targeted for use on most Dell machines; however it will theoretically run on anything that has the software listed below.

The user can select exactly what is uninstalled from the list below

Go to link to see the list its long.

35 posted on 10/24/2006 8:10:54 PM PDT by Echo Talon
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To: Toby06
A2 is also pretty good. :)
36 posted on 10/24/2006 8:12:01 PM PDT by Echo Talon
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To: Echo Talon

Can you explain with a link to a source, please?


37 posted on 10/24/2006 8:14:25 PM PDT by Toby06 (Diesel smoke makes me horny.)
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To: Mad Dawg
have themselves confused with God Almighty -- of maybe with Allah:

I go with Allah. Norton had declared jihad on my system resources until I wiped my system and reinstalled. A few reinstalls later, and Norton still will go nowhere near my computer.

Too bad, they were indispensable in the early 90s.

38 posted on 10/24/2006 8:15:19 PM PDT by antiRepublicrat
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To: Swordmaker

The only time any of my machines ecer got hit and hit hard was through a current version of Norton, Never again.


39 posted on 10/24/2006 8:15:41 PM PDT by Not now, Not ever! (The devil made me do it!,.......................................................( well, not really.)
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To: Toby06
here
40 posted on 10/24/2006 8:16:20 PM PDT by Echo Talon
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To: Echo Talon

Thanks, Echo, that would help a lot. Certainly easier than doing a dis-in-pest by hand, which I've had to do in the past.


41 posted on 10/24/2006 8:17:00 PM PDT by Swordmaker (Remember, the proper pronunciation of IE is "AAAAIIIIIEEEEEEE!)
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To: Westbrook

" I use AVG-free."


42 posted on 10/24/2006 8:19:10 PM PDT by george76 (Ward Churchill : Fake Indian, Fake Scholarship, and Fake Art)
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To: Swordmaker
yea the name cracks me up! :D thats how i remembered it ! LOL
43 posted on 10/24/2006 8:19:13 PM PDT by Echo Talon
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To: Echo Talon

Thanks. i'll look into decrapifier too.

Sounds like a name my brother gives hes software.


44 posted on 10/24/2006 8:21:42 PM PDT by Toby06 (Diesel smoke makes me horny.)
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To: Echo Talon

Three seperate programs each with its own icons in the task bar. Anti-virus and Firewall both start automatically with WinXP but the Anti-spam put an icon in the startup folder.(?)

The anti-spam has defaults for Outlook, Outlook Express and Netscape. Euduro and Opera have options but are blanked out. I directed it to Mozilla Thunderbird but I can tell it isnt working 100% yet.

Im gettin upwards of 20 spam e-mails a day. Its the worst its been this century!


45 posted on 10/24/2006 8:22:03 PM PDT by Delta 21 ( MKC USCG - ret)
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To: SamAdams76

How do you sell your computer on Ebay if it is turned off?


46 posted on 10/24/2006 8:26:35 PM PDT by ThomasThomas (Red is good)
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To: Delta 21
ok.. have you compared the commodo anti-virus to avg free(as far as features)?

like can you set the time of day of the full system scan/what drives are scaned or is that automatically set unless you buy it?

47 posted on 10/24/2006 8:28:24 PM PDT by Echo Talon
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To: Swordmaker
Norton AntiVirus 2007, for $39 (after the $10 promotional coupon he got in e-mail). Sounded good to me.

$39 sounds good?!

AVG Free!
AVG Free!
AVG Free!
AVG Free!
AVG Free!

48 posted on 10/24/2006 8:32:32 PM PDT by Bloody Sam Roberts (Mathemeticians are machines that turn coffee into theorems.)
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To: Swordmaker

This isn't a PC/ Mac thing, this is a Norton utilities has been going downhill since Peter sold the company days. Sh!tty software is sh!tty software is sh!tty software, and the Norton utilities crossed the line to be irredemably sh!tty software around 98 or so (at least that was the last version I could tolerate anymore, really all the 32-bit versions were crap), and 8 years later they just keep getting worse. If Needleman has been at the game so long he should know the first (last and only) thing to say when someone asks you for help with Norton is "I'll uninstall it and buy you something better".


49 posted on 10/24/2006 8:39:04 PM PDT by discostu (we're two of a kind, silence and I)
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To: Westbrook
I also use AVG on my 'infidel' machine. I don't run any antivirus on my Mac.
50 posted on 10/24/2006 8:44:18 PM PDT by BlazingArizona
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