Skip to comments.Help! Printer not printing text.
Posted on 10/27/2006 9:49:26 AM PDT by mtbopfuyn
I'm using Windows XP and have an HP Deskjet 3930 printer. The text won't print. Also, some graphics won't print either.
I refilled the black ink cartridge two days ago but don't know if that's the problem or not. I doubt it, but had the same problem on a Lexmark after refilling the black cartridge and ended up throwing the whole thing in the trash and buying the current HP printer.
Here's some examples of what's happening - Google maps will print the map but not the directions. Even copying the text directions to Word, it still won't print the text. Changing the text to another color in Word still doesn't do the trick.
No text documents in Word will print no matter what color.
I've tried to print web pages with text and pictures/graphics and none of the text will print and only some of the praphics.
Also, links will only print the underline and nothing else.
Any ideas how to fix this problem?
You might try going to hp.com to make sure you have the latest printer driver.
Try buying an Epson next time...
Print a test page (Start > Printers and Faxes ... right-click your printer icon, select Properties ... click the Print Test Page button).
If the problem is your black cartridge, it'll be obvious on the test page.
Was it printing OK before you refilled the ink? If so, the ink cartridge is probably bad.
Sounds like a print driver issue or another software-related issue if your old printer did it too... Do you have a friend with a computer? Try plugging the printer into a friend's computer and see if you have the same problems...
Bite the bullet, buy a new cartridge, and see if the printing returns. If so, then that was the problem.
There are aftermarket places which will refill your cartridges and "reset" the chip. There's a place here in our local Mall with a pink pig as a logo, but I can't remember the name. I just buy cartridges at Sam's Club.
That did nothing but shut down the whole computer and now that I've got it back up it says both color and black ink cartridges are empty.
No, I've tried that and it still doesn't print text no matter what the color.
How many times has the cartridge been refilled? Has it ever run dry, or almost dry?
I refill 5 times, by then the cartridge is not going to be reliable. The ink serves as a cooling agent, if it gets too low the feed mechanism will overheat. You can also get an airlock, that will usually correct itself if the cartridge sits for several hours.
More than likely you need to start with new cartridges, and keep track of how many times you refill.
The best ink, and the best prices I've found,come from Stratitec.
MY Dad had problems with his HP printer. The solution was to buy a different brand...at the suggestion of HP. Anymore, they are landfill at best.
Yesterday, we were having the same problem however the test page printed perfectly. Today is a new story. The test page now just printed the 4 color Windows flag thing and nothing else. Strange thing is the Windows flag was not on yesterday's test page.
Yes, it was printing fine. I didn't refill it for a week or two if that matters.
Did you pull the little plastic tab out of the new cartridge before you seated it?
I think we have a winner. I had bought a new cartridge and it didn't even last a week. I thought it was just bad and refilled the old one with ink. If this is true then both were EXPIRED. If that's the case, I'll get kicked off if I posted what I'm thinking about HP right now.
This is it's first refill. I've never had any luck with any brand over 2 refills.
Where were you before I bought it? Lexmark isn't any better.
set the printer to 'draft'
It is. Maybe I'll try reinstalling it.
Try going in to the Maintenance section of the print screen and run a nozzle check and cleaning operation.
I am assuming that you still have the original setup CD and have access to the internet to dowload the updated full install if there is one available.
Then unistall the printer completely. If you know where the original install files were placed, make sure that they are all gone, then reinstall the software for it.
Take a look around inside the printer to the extent that you can and make sure no bits of paper are stuck in the sensors that trigger the paper feed and in cartridge.
You didn't say how old the printer is. If it's more than a few years it should last longer than this. HP quality and reliability has suffered a bit in the last few years (management issues).
I would still buy another HP if I needed a printer. Hang in there.
Call HP and have them walk you through the process. They'll work out the kinks, they did it for me.
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