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Despite the reversal, CIGNA said in an e-mail statement before she died that there was a lack of medical evidence showing the procedure would work in Nataline's case.

Is it the insurance company who should make this statement, or professional doctors?

I have Cigna and it has become the norm in my home that when a claim is filed, their step one is to deny, then we have to fight tooth and nail. Still trying to rectify a bill from 2006 for Insulin Pump supplies for my juvenile diabetic son. Cigna says the company I purched them from is out of network, even though we called Cigna for verification first and the manufacturer shows them by contract as in network.

And then there is the $72.00 they won't pay because they don't know why I was given oxygen/blood tests in the emergency room last February when I had shortness of breath, heaviness in the lungs, and chest pains.