Posted on 03/25/2008 11:13:33 AM PDT by ShadowAce
Microsoft has sought to appease frustrated Windows Vista customers by giving away free support to anyone struggling to install service pack one (SP1).
A huge swath of people has been frozen out of the upgrade until an unknown date in April, but some were able to manually download SP1 as of last week via the firm’s Windows Update website.
However, a heap of complaints have been stacking up on the firm’s official Vista blog, over troubles with the service pack install.
So, in an apparent attempt to ease some of the grumbles, Microsoft blogger Brandon Le Blanc says that anyone, including customers with original equipment manufacturer (OEM) copies of Vista, will be eligible for free SP1 installation support.
"You have a variety of options you can choose for support – all of which will NOT cost you any support fee. I repeat: support for SP1 will NOT cost you anything."
Such a free service is normally reserved only for purchasers who bought Vista at retail, while those who already have the operating system pre-loaded on their machines are referred directly to the OEM or reseller and are charged a nominal fee.
But in extending its free support Microsoft has clearly made an exception to that rule.
According to the firm’s SP1 site, unlimited installation and compatibility support is available free of charge until 18 March next year.
Under the plan customers can email a special SP1 support address or use online chat.
TechNet and MSDN subscribers, those with a software assurance agreement and anyone who's a member of the Microsoft partner program also have a telephone number they can call for service pack support. ®
How about giving free XP instead? :)
This seems like a good thread for this one:
George W. Bush, Vladimir Putin, and Bill Gates were called in by God. God informed them that he was very unhappy about what was going on in this world. Since things were so bad, he told the three that he was destroying the Earth in three days.
They were all allowed to return to their homes and businesses, and tell their friends and colleagues what was happening. God did tell them though, that no matter what they did he was “not”changing his mind. So, . .
W. went in and told his staff, “I have good news and bad news for you. First the good news . . . there is a God. The bad news is that he is destroying the Earth in 3 days.”
Putin went back and told his staff, “I have bad news and more bad news. The first was . . . there is a God. The second was that he is destroying the Earth in 3 days.”
Bill Gates went back and told his staff, “I have good news and good news. First . . . God thinks I am one of the three most important people in the world. Second . . . you don’t have to fix the bugs in Windows Vista.”
So wait a tick... you mean to tell me that if your computer is fscked on a Vista SP1 upgrade that you can now call Microsoft directly (in India) and be told by some phone jockey that you have unsupported hardware? ...Wow!
I would hate my life if I was on that help desk.
If a Vista owner screamed alone in frustration in a forest, would there really be a scream??
I installed SP1. Slow but painless.
But I’d have preferred XP.
Sounds like they’re reading from a script.
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