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Computer Help Needed
Myself | 06/01/2008 | TheMom

Posted on 06/01/2008 8:33:05 PM PDT by TheMom

This afternoon my husband set up a computer for the kids. Once everything was set up, he checked to make sure all computers were connected to the net via the router. All looked great!

Then one of the kids downloaded some type of crap that has caused our internet connection to be kaput. I contacted our internet provider – after testing they determined that the problem was not within the cable box. (Each computer can connect to the internet if hooked up directly to the cable box). They gave me the customer service number to the router company ~ the gal said they could check to see if it was a router problem. The customer service lady for Linksys said that since our router is about eight years old it was out of warranty, but for a mere $32.95 they could have a tech check out the problem. (After a few colorful words from my husband) We went out and purchased a new router for $25.00.

The problem still exist. (I have not yet recontacted the router company.)

Each individual system can connect to the internet via the cable box. When all systems are connected to the router, there is no internet connection.

We have tried the basic turn it off, turn it on again ~ with no luck.

Does anyone have a clue how to fix this problem?


TOPICS: Computers/Internet
KEYWORDS: internet; routers
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HELP!!!!
1 posted on 06/01/2008 8:33:06 PM PDT by TheMom
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To: Eaker; humblegunner; Allegra; eastforker; RikaStrom; thackney; stevie_d_64; Texan64; Xenalyte; ...

Pinging the TC Memorial Shoot list cuz u folk be smert.


2 posted on 06/01/2008 8:33:34 PM PDT by TheMom (My baby just graduated from High School - send money for college!)
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To: TheMom; NYTexan

NYTexan probably has the answer...

It sounds similar to a problem I had - I ended up hard-wiring my primary PC to the router, and connecting the others wireless.

I changed from Linksys to Netgear on the wireless router/access point.


3 posted on 06/01/2008 8:36:06 PM PDT by HiJinx (~ Support our Troops ~ www.americasupportsyou.mil ~)
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To: TheMom

LOL! I hope someone is, anyhow!


4 posted on 06/01/2008 8:37:11 PM PDT by LUV W (The Republican Party is strongest when it is fearlessly conservative! RL \:D/)
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To: TheMom

Sounds like replacing the router was an exercise in frivolousness, because the trouble began when your kid downloaded something. Disconnect the kids’ computer, figure out what he downloaded.

And if that computer uses XP or Vista, ensure that each kid’s account is configured as a basic user, not an administrator. They clearly have a problem regarding program installation.


5 posted on 06/01/2008 8:37:37 PM PDT by Terpfen (Romney's loss in Florida is STILL a catastrophe. Hello, McCandidate!)
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To: TheMom

Hmmm.. Sounds like router problem, but you swapped that out.

It has to be yer ISP


6 posted on 06/01/2008 8:38:18 PM PDT by mylife (The Roar Of The Masses Could Be Farts)
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To: HiJinx; NYTexan; TheMom

I was thinking of him, too. :D


7 posted on 06/01/2008 8:38:25 PM PDT by LUV W (The Republican Party is strongest when it is fearlessly conservative! RL \:D/)
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To: TheMom

Have you tried to reset the router?

I use a Belkin and IIRC, it has a reset button. It is a tiny button that requires a pin to push it.


8 posted on 06/01/2008 8:38:55 PM PDT by TomGuy
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To: TheMom

I’ll try to help - though remote help is often quite burdensome & difficult. First some questions:

1) What is the make/model of the cable modem?
2) What is the make/model of the router?
3) How many computers are you trying to connect to the Internet?
4) Can you view the router’s or modem’s settings via a browser?

Get me this info and I’ll try to help...


9 posted on 06/01/2008 8:39:37 PM PDT by GunnyB (Once a Marine, Always a Marine)
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To: TheMom

“one of the kids downloaded some type of crap that has caused our internet connection to be kaput”

Check for a loose nut behind the keyboard.


10 posted on 06/01/2008 8:40:59 PM PDT by Rebelbase (McCain: The Third Bush Term ?)
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To: TheMom

I might be wrong but check the newest computer the kids downloaded on for Spyware. Spybot is a good start and is free. What can happen is if the computer is saturated with Spyware {it only takes one download in the wrong site} it will slow any connection down to a crawl. First rule in trouble shooting. Look at the last change made that’s often where the problems lies. Kies like free music download like Blubster {one of the worst sites for downloading this kinda problem}.


11 posted on 06/01/2008 8:41:38 PM PDT by cva66snipe (Three Blind Rats. Three Blind Rats, See How They Run. See How They Run. Hillbomacain)
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To: GunnyB

You are truely a brave person. I sure hope it is not my dad on the other end of this request for computer help.


12 posted on 06/01/2008 8:42:20 PM PDT by gogov
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To: TheMom

You may need to power cycle the cable modem after connecting the Linksys router. Wire up the network and restart everything.


13 posted on 06/01/2008 8:42:50 PM PDT by HAL9000 ("No one made you run for president, girl."- Bill Clinton)
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To: Terpfen

We did disconnect the kid computer ~ still no luck.

The kid downloaded lots of crap, we are in the process of uninstalling all of it.

Admin rights will no longer be available on the kid computer.


14 posted on 06/01/2008 8:42:51 PM PDT by TheMom (My baby just graduated from High School - send money for college!)
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To: TheMom
What make and model router is in there now?

Are you saying that even the -other- computers, other than just the kids computers, cannot connect either, via the router?

And are you saying that this applies to two routers, both the old one and the new one?

One thing to try (what I tell my family members if I have to fix such problems when I'm not there) is the following sequenced power cycling:

  1. Shutdown and turn off power on the computers.
  2. Disconnect the router from power.
  3. Disconnect the cable modem from power.
  4. Wait ten seconds.
  5. Connect the cable modem power.
  6. Wait ten seconds.
  7. Connect the router power.
  8. Wait ten seconds.
  9. Power up one of the computers.
  10. Wait for it to come up.
  11. See if it connects.

15 posted on 06/01/2008 8:43:17 PM PDT by ThePythonicCow (By their false faith in Man as God, the left would destroy us. They call this faith change.)
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To: TheMom

Type this address in to your browser.

http://192.168.2.1/

It should bring up your router configuration information screen.

Check through the various configuration items to see if anything appears to be disconnected or not working.


16 posted on 06/01/2008 8:43:50 PM PDT by TomGuy
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To: mylife
But they can connect without the router, so the ISP is probably not the problem.
17 posted on 06/01/2008 8:44:33 PM PDT by ThePythonicCow (By their false faith in Man as God, the left would destroy us. They call this faith change.)
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To: TheMom

Solution to the problem once you get it fixed: Get a dial-up connection for your kids, keep their computers off your system and tell them to (try and) download all they want.

If they complain about the dial-up connection, take the computer away, buy them a basketball and hoop instead.


18 posted on 06/01/2008 8:44:58 PM PDT by gogov
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To: TheMom

I’m curious—what sorts of “crap” are we talking about? Given that something he downloaded is what’s causing the problem, it’s important to know what he downloaded.


19 posted on 06/01/2008 8:45:11 PM PDT by Terpfen (Romney's loss in Florida is STILL a catastrophe. Hello, McCandidate!)
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To: GunnyB; Eaker

1) Sientifid / Atlantis (Comcast is IPS)
2) Linksys 10/100 5-port workgroup switch
3) 3 computers / 1 X-Box
4) HUH???


20 posted on 06/01/2008 8:46:12 PM PDT by TheMom (My baby just graduated from High School - send money for college!)
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