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Computer Help Needed
Myself | 06/01/2008 | TheMom

Posted on 06/01/2008 8:33:05 PM PDT by TheMom

This afternoon my husband set up a computer for the kids. Once everything was set up, he checked to make sure all computers were connected to the net via the router. All looked great!

Then one of the kids downloaded some type of crap that has caused our internet connection to be kaput. I contacted our internet provider – after testing they determined that the problem was not within the cable box. (Each computer can connect to the internet if hooked up directly to the cable box). They gave me the customer service number to the router company ~ the gal said they could check to see if it was a router problem. The customer service lady for Linksys said that since our router is about eight years old it was out of warranty, but for a mere $32.95 they could have a tech check out the problem. (After a few colorful words from my husband) We went out and purchased a new router for $25.00.

The problem still exist. (I have not yet recontacted the router company.)

Each individual system can connect to the internet via the cable box. When all systems are connected to the router, there is no internet connection.

We have tried the basic turn it off, turn it on again ~ with no luck.

Does anyone have a clue how to fix this problem?


TOPICS: Computers/Internet
KEYWORDS: internet; routers
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HELP!!!!
1 posted on 06/01/2008 8:33:06 PM PDT by TheMom
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To: Eaker; humblegunner; Allegra; eastforker; RikaStrom; thackney; stevie_d_64; Texan64; Xenalyte; ...

Pinging the TC Memorial Shoot list cuz u folk be smert.


2 posted on 06/01/2008 8:33:34 PM PDT by TheMom (My baby just graduated from High School - send money for college!)
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To: TheMom; NYTexan

NYTexan probably has the answer...

It sounds similar to a problem I had - I ended up hard-wiring my primary PC to the router, and connecting the others wireless.

I changed from Linksys to Netgear on the wireless router/access point.


3 posted on 06/01/2008 8:36:06 PM PDT by HiJinx (~ Support our Troops ~ www.americasupportsyou.mil ~)
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To: TheMom

LOL! I hope someone is, anyhow!


4 posted on 06/01/2008 8:37:11 PM PDT by LUV W (The Republican Party is strongest when it is fearlessly conservative! RL \:D/)
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To: TheMom

Sounds like replacing the router was an exercise in frivolousness, because the trouble began when your kid downloaded something. Disconnect the kids’ computer, figure out what he downloaded.

And if that computer uses XP or Vista, ensure that each kid’s account is configured as a basic user, not an administrator. They clearly have a problem regarding program installation.


5 posted on 06/01/2008 8:37:37 PM PDT by Terpfen (Romney's loss in Florida is STILL a catastrophe. Hello, McCandidate!)
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To: TheMom

Hmmm.. Sounds like router problem, but you swapped that out.

It has to be yer ISP


6 posted on 06/01/2008 8:38:18 PM PDT by mylife (The Roar Of The Masses Could Be Farts)
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To: HiJinx; NYTexan; TheMom

I was thinking of him, too. :D


7 posted on 06/01/2008 8:38:25 PM PDT by LUV W (The Republican Party is strongest when it is fearlessly conservative! RL \:D/)
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To: TheMom

Have you tried to reset the router?

I use a Belkin and IIRC, it has a reset button. It is a tiny button that requires a pin to push it.


8 posted on 06/01/2008 8:38:55 PM PDT by TomGuy
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To: TheMom

I’ll try to help - though remote help is often quite burdensome & difficult. First some questions:

1) What is the make/model of the cable modem?
2) What is the make/model of the router?
3) How many computers are you trying to connect to the Internet?
4) Can you view the router’s or modem’s settings via a browser?

Get me this info and I’ll try to help...


9 posted on 06/01/2008 8:39:37 PM PDT by GunnyB (Once a Marine, Always a Marine)
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To: TheMom

“one of the kids downloaded some type of crap that has caused our internet connection to be kaput”

Check for a loose nut behind the keyboard.


10 posted on 06/01/2008 8:40:59 PM PDT by Rebelbase (McCain: The Third Bush Term ?)
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To: TheMom

I might be wrong but check the newest computer the kids downloaded on for Spyware. Spybot is a good start and is free. What can happen is if the computer is saturated with Spyware {it only takes one download in the wrong site} it will slow any connection down to a crawl. First rule in trouble shooting. Look at the last change made that’s often where the problems lies. Kies like free music download like Blubster {one of the worst sites for downloading this kinda problem}.


11 posted on 06/01/2008 8:41:38 PM PDT by cva66snipe (Three Blind Rats. Three Blind Rats, See How They Run. See How They Run. Hillbomacain)
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To: GunnyB

You are truely a brave person. I sure hope it is not my dad on the other end of this request for computer help.


12 posted on 06/01/2008 8:42:20 PM PDT by gogov
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To: TheMom

You may need to power cycle the cable modem after connecting the Linksys router. Wire up the network and restart everything.


13 posted on 06/01/2008 8:42:50 PM PDT by HAL9000 ("No one made you run for president, girl."- Bill Clinton)
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To: Terpfen

We did disconnect the kid computer ~ still no luck.

The kid downloaded lots of crap, we are in the process of uninstalling all of it.

Admin rights will no longer be available on the kid computer.


14 posted on 06/01/2008 8:42:51 PM PDT by TheMom (My baby just graduated from High School - send money for college!)
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To: TheMom
What make and model router is in there now?

Are you saying that even the -other- computers, other than just the kids computers, cannot connect either, via the router?

And are you saying that this applies to two routers, both the old one and the new one?

One thing to try (what I tell my family members if I have to fix such problems when I'm not there) is the following sequenced power cycling:

  1. Shutdown and turn off power on the computers.
  2. Disconnect the router from power.
  3. Disconnect the cable modem from power.
  4. Wait ten seconds.
  5. Connect the cable modem power.
  6. Wait ten seconds.
  7. Connect the router power.
  8. Wait ten seconds.
  9. Power up one of the computers.
  10. Wait for it to come up.
  11. See if it connects.

15 posted on 06/01/2008 8:43:17 PM PDT by ThePythonicCow (By their false faith in Man as God, the left would destroy us. They call this faith change.)
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To: TheMom

Type this address in to your browser.

http://192.168.2.1/

It should bring up your router configuration information screen.

Check through the various configuration items to see if anything appears to be disconnected or not working.


16 posted on 06/01/2008 8:43:50 PM PDT by TomGuy
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To: mylife
But they can connect without the router, so the ISP is probably not the problem.
17 posted on 06/01/2008 8:44:33 PM PDT by ThePythonicCow (By their false faith in Man as God, the left would destroy us. They call this faith change.)
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To: TheMom

Solution to the problem once you get it fixed: Get a dial-up connection for your kids, keep their computers off your system and tell them to (try and) download all they want.

If they complain about the dial-up connection, take the computer away, buy them a basketball and hoop instead.


18 posted on 06/01/2008 8:44:58 PM PDT by gogov
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To: TheMom

I’m curious—what sorts of “crap” are we talking about? Given that something he downloaded is what’s causing the problem, it’s important to know what he downloaded.


19 posted on 06/01/2008 8:45:11 PM PDT by Terpfen (Romney's loss in Florida is STILL a catastrophe. Hello, McCandidate!)
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To: GunnyB; Eaker

1) Sientifid / Atlantis (Comcast is IPS)
2) Linksys 10/100 5-port workgroup switch
3) 3 computers / 1 X-Box
4) HUH???


20 posted on 06/01/2008 8:46:12 PM PDT by TheMom (My baby just graduated from High School - send money for college!)
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To: TheMom

Did you replace with a Linksys router? Specifically BEFSR41? Return it, they are defective and cannot be made to reliably work, even with new dnloaded firmware. There are pages and pages of folks you can find in usergroups who have collectively spent thousands of hours trying. I bot a $19 Netgear router and it worked on first plug in and has stayed working for 8 months flawlessly. (I am moderatley, not mega-skilled, btw)


21 posted on 06/01/2008 8:46:15 PM PDT by Attention Surplus Disorder ()OK. We're still working on your ones.)
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To: TheMom

Hi,

I’m by no means an IT expert but I do have a network of more than 12 PCs, ( Windows, Linux, and Mac ) that I manage at home. My suggestion would be to “RESET” the router. This is different from turning it off and back on. Typically there is a small push button, usually on the back of the router, that you push for anywhere from 3 to 10 seconds. This usually resets the router to the settings it left the factory with


22 posted on 06/01/2008 8:47:01 PM PDT by GravityFree (Death is not the end, nor the beginning of the end, but only the end of the beginning.)
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To: TomGuy
That is not necessarily the routers address. The default router address varies by router model. Most folks find router configuration screens to be about as useful as a foreign language menu without pictures.
23 posted on 06/01/2008 8:47:17 PM PDT by ThePythonicCow (By their false faith in Man as God, the left would destroy us. They call this faith change.)
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To: ThePythonicCow

My brain hurts.

I was just figuring they were the next hub


24 posted on 06/01/2008 8:47:31 PM PDT by mylife (The Roar Of The Masses Could Be Farts)
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To: TheMom
What kind of router costs $25? (would be my first question)

Second question would be based on the fact that most networking problems stem from the security protocols used by the various computers on the net. If one of them is using the wrong procol, it cannot connect. Also, are you using wireless? Or ethernet?

25 posted on 06/01/2008 8:47:42 PM PDT by Cold Heat (NO! (you can infer any meaning you choose))
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To: cva66snipe

I will run spyware tomorrow. They did add some free music download - Lime Something.

Will getting rid of these downloads help with the connections problem?


26 posted on 06/01/2008 8:48:43 PM PDT by TheMom (My baby just graduated from High School - send money for college!)
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To: Rebelbase

LOL


27 posted on 06/01/2008 8:48:59 PM PDT by TheMom (My baby just graduated from High School - send money for college!)
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To: HAL9000

Been there, done that ~ several times. No luck.


28 posted on 06/01/2008 8:49:48 PM PDT by TheMom (My baby just graduated from High School - send money for college!)
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To: TheMom

You can pay my airfare to Houston for a service call or promise me yer enciladas the next time I’m in the vicinity...

First...try to get one confuser to work thru the router...

if that works isolate the infected confuser by trial and elimination.

Also, did ya get setup software with the router? There are setup and security settings to be addressed. You should be able to address the router useing IE at 192.168.1.1 (or .0)?

I’ll think more on the matter...but belive me when I tell you that shooting it will NOT help!


29 posted on 06/01/2008 8:49:57 PM PDT by NYTexan
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To: TheMom

Limewire? Dump it!


30 posted on 06/01/2008 8:50:11 PM PDT by mylife (The Roar Of The Masses Could Be Farts)
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To: TheMom
Aha - that's it!

You got a switch, not a router. It is not providing DHCP to your PC's. Which cable company are you dealing with? If it is one of those companies that only provides you one ethernet address, then this setup won't work for more than one computer at a time.

31 posted on 06/01/2008 8:50:15 PM PDT by ThePythonicCow (By their false faith in Man as God, the left would destroy us. They call this faith change.)
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To: Cold Heat
A five port switch, that what kind ;).
32 posted on 06/01/2008 8:51:24 PM PDT by ThePythonicCow (By their false faith in Man as God, the left would destroy us. They call this faith change.)
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To: ThePythonicCow

What are you a brainiac? ;)


33 posted on 06/01/2008 8:51:38 PM PDT by mylife (The Roar Of The Masses Could Be Farts)
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To: TomGuy
Type this address in to your browser.

http://192.168.2.1/

It should bring up your router configuration information screen.

Try http://192.168.1.1 and http://192.168.0.1 also. The user name is usually "admin" or "Administrator", and the password is typically blank or "password".

-ccm

34 posted on 06/01/2008 8:53:19 PM PDT by ccmay (Too much Law; not enough Order.)
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To: ThePythonicCow

Both routers are Linksys.

None of the computers (or XBox) will connect using the router(s). The only connection we can get is directly through the cable box.

We have tried the turn everything off and on again method ~ it does not help.


35 posted on 06/01/2008 8:53:34 PM PDT by TheMom (My baby just graduated from High School - send money for college!)
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To: TheMom
I will run spyware tomorrow. They did add some free music download - Lime Something. Will getting rid of these downloads help with the connections problem?

You'll have to uninstall the host program it comes from and the downloads. Then run Spybot. Basically Spyware makes the computer contact the creator of the Spyware. It can literally bring any computer on even the fastest connections to a screaching halt. The computer and your router and ISP are all tied up talking to the host that infested the computer. It could be one of your problems as it sounds like that was the last change made to that computers system.

36 posted on 06/01/2008 8:53:48 PM PDT by cva66snipe (Three Blind Rats. Three Blind Rats, See How They Run. See How They Run. Hillbomacain)
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To: mylife
Nah - just a Linux kernel hacker, putting off responding to a difficult patch with some fun chatting here.

(Yeah, some folks have an odd notion of what's "fun".)

37 posted on 06/01/2008 8:53:48 PM PDT by ThePythonicCow (By their false faith in Man as God, the left would destroy us. They call this faith change.)
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To: ThePythonicCow

There ya go......That ain’t no router. It will not support a Dynamic IP. If one computer is downloading, the others must wait. The lady needs a router.


38 posted on 06/01/2008 8:53:53 PM PDT by Cold Heat (NO! (you can infer any meaning you choose))
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To: ccmay

Alternate password is stuperuser


39 posted on 06/01/2008 8:54:28 PM PDT by mylife (The Roar Of The Masses Could Be Farts)
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To: TheMom

In answering question #2 could you be a little more specific. Do you still have the box it came in ? A very popular Linksys router model would be the WRT-54G. Is there anything resembling that kind of designation on the router or it’s box ?


40 posted on 06/01/2008 8:54:47 PM PDT by GravityFree (Death is not the end, nor the beginning of the end, but only the end of the beginning.)
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To: TheMom
What's the model number on the new Linksys?
41 posted on 06/01/2008 8:54:59 PM PDT by ThePythonicCow (By their false faith in Man as God, the left would destroy us. They call this faith change.)
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To: TomGuy

“The page cannot be displayed”


42 posted on 06/01/2008 8:55:10 PM PDT by TheMom (My baby just graduated from High School - send money for college!)
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To: TheMom
Check to see whether the computer is set to use automatic IP address assignments (look here for instructions).

Then check the router to see if is set up the same, or if it is using a static IP address.

43 posted on 06/01/2008 8:55:13 PM PDT by Charles Martel (Liberals are the crab grass in the lawn of life.)
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To: Attention Surplus Disorder
I bot a $19 Netgear router and it worked on first plug in and has stayed working for 8 months flawlessly.

Agree that Linksys is mostly crap that never works like the manual says it should.

Netgear is OK.

I have had excellent luck with products from D-Link, which is probably the cheapest of the big three networking equipment makers. It is also the most Macintosh-friendly.

-ccm

44 posted on 06/01/2008 8:55:28 PM PDT by ccmay (Too much Law; not enough Order.)
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To: TheMom
Ok - I suspect that you're correct on this point.
45 posted on 06/01/2008 8:56:00 PM PDT by ThePythonicCow (By their false faith in Man as God, the left would destroy us. They call this faith change.)
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To: TheMom

Just FYI-

Every Linksys router I have encountered has problems. I went through 3 before getting a Netgear.


46 posted on 06/01/2008 8:56:41 PM PDT by camerakid400
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To: TheMom
They did add some free music download - Lime Something.

LimeWire. Get it off your computer and forbid your children from installing or using it. It is mostly used to exchange pirate music and porn. The risks of getting caught for music piracy are small, but the price can be amazingly high.

-ccm

47 posted on 06/01/2008 8:57:24 PM PDT by ccmay (Too much Law; not enough Order.)
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To: ThePythonicCow

L0L!

I likes linux but I arent that smart and I dont program so its just a hobby for me.

But I tell ya what. That OS rips!


48 posted on 06/01/2008 8:57:31 PM PDT by mylife (The Roar Of The Masses Could Be Farts)
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To: Attention Surplus Disorder

The Linksys router we originally had was a BEFSR41 ~ the new one is GEB-blah,blah, blah.

We had the original on for over eight years without any problems.


49 posted on 06/01/2008 8:59:45 PM PDT by TheMom (My baby just graduated from High School - send money for college!)
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To: TheMom

Don’t know if you have an answer yet, but my first question is who is your ISP?

I had an issue with RR last year when I tried to have ore than one computer running off of our cable. We have multiples at work, didn’t see where it would be an issue.

They told me a home connection would only support one computer at a time. This after little brother went to school and brought home every type and brand or router and splitters they had.

Switched to AT&T wireless modem.


50 posted on 06/01/2008 9:00:08 PM PDT by SouthTexas (If you are not living on the edge, you are taking up too much space!)
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