Apple’s MobileMe Team apologizes to customers, gives users free 30-day extension

07/16/2008

[Swordmaker]

Apple has sent out the following email to MobileMe customers:

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MobileMe services are now available

We have recently completed the transition from .Mac to MobileMe. Unfortunately, it was a lot rockier than we had hoped.

Although core services such as Mail, iDisk, Sync, Back to My Mac, and Gallery went relatively smoothly, the new MobileMe web applications had lots of problems initially. Fortunately we have worked through those problems and the web apps are now up and running.

Another snag we have run into is our use of the word "push" in describing everything under the MobileMe umbrella. While all email, contact or calendar changes on the iPhone and the web apps are immediately synced to and from the MobileMe "cloud," changes made on a PC or Mac take up to 15 minutes to sync with the cloud and your other devices. So even though things are indeed instantly pushed to and from your iPhone and the web apps today, we are going to stop using the word "push" until it is near-instant on PCs and Macs, too.

We want to apologize to our loyal customers and express our appreciation for their patience by giving all current subscribers an automatic 30-day extension to their MobileMe subscription free of charge. Your extension will be reflected in your account settings within the next few weeks.

We hope you enjoy your new suite of web applications at me.com, in addition to keeping your iPhone and iPod touch wirelessly in sync with these new web applications and your Mac or PC.

Thank you,
The MobileMe Team

Apple's MobileMe: 30-day Extension Eligibility and Details are here.

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MacDailyNews Note: By editing the AutoSyncInterval in your home directory's .plist file you can increase the frequency of Mac to MobileMe sync to as low as one minute. More info via Mac OS X Hints here.

[Swordmaker]

An apology from Apple for MobileMe glitches—and a month's extension for those inconvenienced. PING!

iPology Ping!

If you want on or off the Mac Ping List, Freepmail me.

[SunkenCiv]

[GulfWar1Vet]

I got the email and kudos to Apple for the apology about MobileMe.

It was a rough weekend for all of us Apple fan’s. LoL

But MobileMe is up and running fine now, at least for me :)