Free Republic
Browse · Search
General/Chat
Topics · Post Article

Skip to comments.

Need computer help from FReeper computer experts (fatal system error c00021a and assorted viruses)

Posted on 10/31/2008 10:12:07 PM PDT by lowbridge

This is a bit lengthy, so please bear with me.

Damn, but I did something stupid and downloaded something I shouldnt have (no, not porn. get your mind out of the gutter :-)). When I downloaded this virus, the cmd screen came up and showed the following: crack.exe, serial.exe, number.exe, keygen.exe AND readme.bat

I panicked, deleted those things, but it hasnt fixed my problem. It seems to have hijacked my internet explorer browser. When I clicked on the IE icon, it brought up the IE browser for all of a second or two before closing. (So, I used Firefox to browse the web, which is working, thankfully) Oh, the IE browser did appear, that is when one of those pop up advertisements comes up. Which I had NO control over. It came up whenever it felt like it, then it stays open untill I close it. BUT I could not use it to browse the web as there are no buttons, tool bar, address box, etc.

And it seemed to prevent me from running/installing spyware. Oh, I was able to download the applications of some spyware programs, but then when I tried to open the application and run them, the damn virus wont let it! I have run a scan with some freeware spy scanning programs and much to my shock they revealed over 250 problems. worse of which are named "spyware.igmonster", zlob, (also spelled out by one scanning program as zlop (with a "p"), trojan.infostealer.bankers

Some spyware programs seemed to be able to download, but when I ran them, they seem to have failed in getting rid of the viruses. (I am using freeware as I do not have any money to buy a good anti virus program) Some seem to do more harm than good as one such program seems to have made me delete some important windows files (a couple of ".exe" files. The spyware program warned me about deleting such a file because it was in my WINDOWS folder, but I chose to delete them anyways as the spyware told me that they were infected) because when I tried to shut down my computer, it gave me a blue screen and an error message (coooo21a). So I had to manually turn it off, but even sometimes that didnt work, so I have to unplug it.

That isnt the end of it.

It was bad enough getting that error message when I tried to shut down my computer, but after another attempted fix of the viruses, it got worse. Now I get that blue screen with the error message when I turn on my computer and try to boot up! I would get a blue screen with the folllowing message;

STOP: c00021a (Fatal System Error) The Windows Logon Process System process terminated unexpectedly with a status of 0x00000000 (0x00000000 0x00000000) The system has been shut down

And the computer wouldnt do anything. It would just sit there with that message staring at me. I would try to shut down the computer by pressing the power button on the tower, but even that wouldnt work! I would have to unplug the computer to get it to shut off!

NOW I'm getting it when I'm trying to start up my computer! I've tried to get around that by starting it in safe mode, but then I just get the above 'fatal error" all over again.

How can I fix this? Can I fix this myself (I'm not computer literate) or do I need the services of a professional (how much do they usuallly charge?)


TOPICS: Chit/Chat; Computers/Internet; Miscellaneous
KEYWORDS: computer; fatalerror; getamac; microsoft; virus; windows
Navigation: use the links below to view more comments.
first 1-5051-100101-134 next last
(I'm posting this from my brothers computer)
1 posted on 10/31/2008 10:12:07 PM PDT by lowbridge
[ Post Reply | Private Reply | View Replies]

To: lowbridge

Just throw it away...


2 posted on 10/31/2008 10:13:36 PM PDT by BreezyDog
[ Post Reply | Private Reply | To 1 | View Replies]

To: lowbridge

What OS are you using?


3 posted on 10/31/2008 10:14:16 PM PDT by Westlander (Unleash the Neutron Bomb)
[ Post Reply | Private Reply | To 1 | View Replies]

To: Westlander

windows XP (service pack 3)


4 posted on 10/31/2008 10:14:58 PM PDT by lowbridge
[ Post Reply | Private Reply | To 3 | View Replies]

To: lowbridge

Your motherboard is fried.


5 posted on 10/31/2008 10:17:05 PM PDT by BreezyDog
[ Post Reply | Private Reply | To 4 | View Replies]

To: lowbridge
You need to buy an antivirus... symantec, mcafee, etc. then also go to www.lavasoft.com and download free adaware, its an incredibly effective adware remover that finds things antivirus programs don't (and is pretty good at running even in compromised environments). But run the antivirus first.

Sorry for your problems, been there, not fun.

6 posted on 10/31/2008 10:17:18 PM PDT by jeffo (http://www.freerepublic.com/focus/f-chat/1372399/posts)
[ Post Reply | Private Reply | To 1 | View Replies]

To: lowbridge

1). reformat the thing.
2). Re-install all software
3). purchase drive imaging software
4). Create image for use the next time you screw your system.


7 posted on 10/31/2008 10:18:21 PM PDT by TomServo
[ Post Reply | Private Reply | To 1 | View Replies]

To: BreezyDog

Format the hard drive. Reload XP and start fresh.


8 posted on 10/31/2008 10:18:31 PM PDT by BreezyDog
[ Post Reply | Private Reply | To 5 | View Replies]

To: BreezyDog

How do you know this? And what would it cost for a new motherboard?


9 posted on 10/31/2008 10:18:44 PM PDT by lowbridge
[ Post Reply | Private Reply | To 5 | View Replies]

To: lowbridge

When you turn on your computer, hold down the F8 key to get into safe mode. One there, use the system restore to set your computer back to a date prior to your problems. Then reboot and load on some good anti-spyware scrubbing software.


10 posted on 10/31/2008 10:18:51 PM PDT by mnehring (We Are Joe!)
[ Post Reply | Private Reply | To 1 | View Replies]

To: jeffo

The virus problem is secondary. Trying to deal with this “fatal Error System” has to come first because I cannot do anything with my computer. I boot up, and I get that error message and nothign else. It doesnt go to windows.


11 posted on 10/31/2008 10:20:13 PM PDT by lowbridge
[ Post Reply | Private Reply | To 6 | View Replies]

To: lowbridge

http://www.techsupportforum.com/hardware-support/laptop-support/227315-fatal-system-error-coooo21a.html


12 posted on 10/31/2008 10:20:16 PM PDT by GoLightly
[ Post Reply | Private Reply | To 1 | View Replies]

To: lowbridge

The program you downloaded may have come from a cracked version. Like all good hackers...they will place a trojan or several in the serial key generator that comes with cracked software.


13 posted on 10/31/2008 10:20:39 PM PDT by Dallas59 (Redistribute Obamas Wealth)
[ Post Reply | Private Reply | To 1 | View Replies]

To: TomServo; BreezyDog

How do I reformat the drive? (again I’m computer illiterate)


14 posted on 10/31/2008 10:21:41 PM PDT by lowbridge
[ Post Reply | Private Reply | To 7 | View Replies]

To: lowbridge
Download a free version or trail version of any software that will get rid of a trojan virus. There are some freeware programs. Use your brothers computer. Take the download file from your brothers computer by writing it to a CD ROM. Then take the CDD , put it in your computer CD drive, and boot your computer up to a black screen if you can and wrie in the command CD_install. That should bring you up a run prompt and you can run the software and follow the cues to delete he Trojan/highjacker virus.

Your registry files have been altered, so your PC will not boot up likely, but it still should install the freeware to clean out the virus.

15 posted on 10/31/2008 10:21:44 PM PDT by Candor7 (Fascism? All it takes is for good men to say nothing, ( member NRA)
[ Post Reply | Private Reply | To 4 | View Replies]

To: Dallas59

They ought to be shot.


16 posted on 10/31/2008 10:24:21 PM PDT by lowbridge
[ Post Reply | Private Reply | To 13 | View Replies]

To: lowbridge

I’m no techie but I’ve found that by simply Googling an error code I often get useful advice online. This is what another user was advised on a Yahoo forum:


Do a windows system repair.

Restart the computer with the windows operating disk in the cd rom. When it says “press any keey to boot from cdrom” do so. It will get to a screen that says “ To setup Windows XP now, press ENTER” highlight that option and press enter.

It will ask you to accept the license agreement by pressing F8. Do so and then it will list your o/s choices that already exist on the computer. Highlight your windows installation and then press the “R” key.

Then let windows do its thing. It will look like it is doing everything from scratch, but it is just repairing the system. Make sure you have your license key because during the setup it will ask for it. The system will reboot 1 or 2 times during the process. When all is done you should have everything you started with file wise and hopefullty your stop error will be corrected.

How to boot from cd rom:

http://www.hiren.info/pages/bios-boot-cd...


17 posted on 10/31/2008 10:24:40 PM PDT by Enchante (The real "bitter clingers" are on the LEFT -- ranting Obamabots clinging to delusions!!)
[ Post Reply | Private Reply | To 1 | View Replies]

To: lowbridge

Try post # 10. And when you run your whatever flavor of antivirus, update your definitions at least once a day. I run AVG, and haven’t been bugged in 10+ years. Yeah I do visit goofball sites as well.


18 posted on 10/31/2008 10:26:15 PM PDT by Westlander (Unleash the Neutron Bomb)
[ Post Reply | Private Reply | To 1 | View Replies]

To: mnehrling
Correct. You have to go to programs then accessories then system tools then system restore. Reset the recovery date and 5 minutes later back to normal.

Spyware and anti-virus programs are junk. They will create more problems than they prevent. I run a 7 node wireless N home network behind simple encryption using Comcast for 8 years now. With 2 little kids who are computer literate. I've never had a problem.

19 posted on 10/31/2008 10:26:28 PM PDT by BreezyDog
[ Post Reply | Private Reply | To 10 | View Replies]

To: lowbridge
Burn it. Roll it in some zigzags and burn it.

No, seriously, you have Malware. You need to wipe or Fdisk your system and reinstall everything. Your BIOS are fine. So, Wipe it, install it and stop stealing software.

20 posted on 10/31/2008 10:27:00 PM PDT by Porterville (No class, No brains, No-bama!!)
[ Post Reply | Private Reply | To 1 | View Replies]

To: lowbridge

http://support.microsoft.com/kb/315241


21 posted on 10/31/2008 10:27:26 PM PDT by A_Tradition_Continues (formerly known as Politicalwit ...05/28/98...Ain't no Newbie!)
[ Post Reply | Private Reply | To 1 | View Replies]

To: mnehrling

“When you turn on your computer, hold down the F8 key to get into safe mode.”

Cant. I’ve tried to do what you suggest, BUT after getting into safe mode, I STILL get that “Fatal system error” message.

I press on F8, it gives me those several options of starting normal windows, safe mode, etc. I choose safe mode, it goes to the blue screren with the error message.


22 posted on 10/31/2008 10:28:19 PM PDT by lowbridge
[ Post Reply | Private Reply | To 10 | View Replies]

To: lowbridge
It sounds like you need professional help. Know any teenagers who like pizza? :)

At this point, I think I would consider whether or not there was anything on your hard drive that you couldn't live without. If not, reformat the drive and reinstall everything from scratch.

If there are files you need to get off, you have some options. You could take it to a repair shop. They deal with this stuff all the time. If it was my computer I would get a new hard drive, install Windows XP on it along with a good anti virus package. Then, I'd install the old hard drive in the machine and do virus/malware scans to clean it up before getting the files off of it. Lastly I would reformat the original hard drive to ensure all the nasties are gone.

23 posted on 10/31/2008 10:28:35 PM PDT by Sparticus (Libs, they're so open minded that their brains leaked out.)
[ Post Reply | Private Reply | To 1 | View Replies]

To: lowbridge

Stick the XP OS disk in and follow directions.


24 posted on 10/31/2008 10:28:43 PM PDT by BreezyDog
[ Post Reply | Private Reply | To 14 | View Replies]

To: lowbridge

I had the same problem many years ago. I went to a website that offered a game I wanted, cracked. The minute I installed it, all hell broke loose. I didn’t know much about how to fix hijacked hard rives and registries, so I wiped the hardrive and reinstalled XP. Now, I could have fixed it.


25 posted on 10/31/2008 10:28:55 PM PDT by Dallas59 (Redistribute Obamas Wealth)
[ Post Reply | Private Reply | To 16 | View Replies]

To: lowbridge

I too ran into some trouble the other day on a computer that isn’t usually online. I highly recommend a program called ESET Smart Security. I found this to be much better than some of the “top” names. Had me back to normal in a few minutes. Good luck.


26 posted on 10/31/2008 10:30:02 PM PDT by Post5203 (Leadership requires vision. Our current cast of D.C. clowns has none.)
[ Post Reply | Private Reply | To 1 | View Replies]

To: Enchante

“Page Not Found”


27 posted on 10/31/2008 10:30:12 PM PDT by lowbridge
[ Post Reply | Private Reply | To 17 | View Replies]

To: lowbridge

http://www.spyware-techie.com/how-to-remove-spywareiemonster/


28 posted on 10/31/2008 10:30:21 PM PDT by stylin19a ( Real Men don't declare unplayable lies)
[ Post Reply | Private Reply | To 1 | View Replies]

To: Dallas59

Try fixing the problem suggested here before you wipe though. It could be just a virus problem. Do you have recovery disks?


29 posted on 10/31/2008 10:30:47 PM PDT by Dallas59 (Redistribute Obamas Wealth)
[ Post Reply | Private Reply | To 25 | View Replies]

To: lowbridge
I would recommend you reboot in safe mode with command prompt. Then go to C:\windows\system32\restore.

You can then launch rstui.exe and restore back to the last good date you have. You will lose anything that has been modified since the date you restore to, since it is doing a disk restore. But that should get your system back.
30 posted on 10/31/2008 10:31:11 PM PDT by microgood
[ Post Reply | Private Reply | To 1 | View Replies]

To: lowbridge

You’ll need to do a full system recovery then. (booting from recovery disk)


31 posted on 10/31/2008 10:31:21 PM PDT by mnehring (We Are Joe!)
[ Post Reply | Private Reply | To 22 | View Replies]

To: lowbridge

Reinstall

If you want any files, use a a Knoppix to get it off to a USB Stick

Don’t try to start it up anymore

You are only making it worse.


32 posted on 10/31/2008 10:34:07 PM PDT by dila813
[ Post Reply | Private Reply | To 1 | View Replies]

To: lowbridge

oops, sorry, looks like I managed to cut off the end of the link. Try this:

http://www.hiren.info/pages/bios-boot-cdrom


33 posted on 10/31/2008 10:35:00 PM PDT by Enchante (The real "bitter clingers" are on the LEFT -- ranting Obamabots clinging to delusions!!)
[ Post Reply | Private Reply | To 27 | View Replies]

To: Sparticus
At this point, I think I would consider whether or not there was anything on your hard drive that you couldn't live without. If not, reformat the drive and reinstall everything from scratch.

There's nothing really important that I couldnt live without. But how can I "reformat" (and how does one reformat), when I turn on my computer and get nothing but that error screen? I press on alot of buttons on my keyboard, and it just doesnt budge. How can I get anything done, like a reformat, when the computer just wont respond, wont come out of that error?

34 posted on 10/31/2008 10:36:44 PM PDT by lowbridge
[ Post Reply | Private Reply | To 23 | View Replies]

To: Dallas59
Do you have recovery disks?

I dont. M computer didnt come with them. (At least that I can recall). My brother on hte other hand has a windows xp service pack 2 reinstallation disc.

35 posted on 10/31/2008 10:38:31 PM PDT by lowbridge
[ Post Reply | Private Reply | To 29 | View Replies]

To: lowbridge

Can you boot from the Operating System CD?

There’s a way to change the drive order that your system looks at as it boots up. Your main hard drive will usually be drive C: & your set up will usually look on C: by default. As you boot up, there will be a screen that tells you to hit F2 to go to setup. You can change to your computer looking for your CD drive letter first.

If you can get your computer to boot from your CD, you can overwrite your operating system files & that might let you get back to booting normally again.


36 posted on 10/31/2008 10:39:02 PM PDT by GoLightly
[ Post Reply | Private Reply | To 22 | View Replies]

To: lowbridge

Does your brother’s computer use the same OS as the one you have on your machine?


37 posted on 10/31/2008 10:40:25 PM PDT by GoLightly
[ Post Reply | Private Reply | To 34 | View Replies]

To: GoLightly

Yes, were both windows xp. Though my “service pack” is number 3, his is number 2.


38 posted on 10/31/2008 10:42:04 PM PDT by lowbridge
[ Post Reply | Private Reply | To 37 | View Replies]

To: lowbridge

That might work. As long as it’s not an upgradeer.


39 posted on 10/31/2008 10:42:18 PM PDT by Dallas59 (Redistribute Obamas Wealth)
[ Post Reply | Private Reply | To 35 | View Replies]

To: lowbridge

Buy another computer. Seriously.


40 posted on 10/31/2008 10:44:46 PM PDT by Kirkwood
[ Post Reply | Private Reply | To 1 | View Replies]

To: lowbridge

It may not work with different versions, but it’s worth a try. You won’t be able to install Windows using his CD, because the license won’t work. However, we want to see if we can get past that blue screen, fatal error.

Did you try to start it with your brother’s CD in, after changing boot drive order like I told you to do?


41 posted on 10/31/2008 10:45:45 PM PDT by GoLightly
[ Post Reply | Private Reply | To 38 | View Replies]

To: lowbridge
My husband is an IT for 3 companies. He says go to trendmicro.com then click on house call in lower right corner, allow it to install java program and follow remaining instructions to run it. This should clean your computer, then follow up with adaware (get professional version), Mcafee

P.S. Only install only ONE anti virus software because if you have two, one will suspect the other.

42 posted on 10/31/2008 10:46:04 PM PDT by Vicki (Washington State where anyone can vote .... illegals, non-residents, dead people, dogs, felons)
[ Post Reply | Private Reply | To 1 | View Replies]

To: Kirkwood

Dont have the money to buy a new one. I need to do whatever I can to save this one.


43 posted on 10/31/2008 10:46:38 PM PDT by lowbridge
[ Post Reply | Private Reply | To 40 | View Replies]

To: lowbridge

stick your XP cd in the drive and set the bios to boot off the drive.

Fair warning: you’re gonna lose everything you had on the disk but at least you’ll have a clean install.

Folks that suggest you use AV to clean it now mean well, but it’s always been best to just clobber the thing, reinstall all software, install AV, and install imaging. Build the image and the next time you goof, just rebuild from the image. It’ll be just like you left it.


44 posted on 10/31/2008 10:47:11 PM PDT by TomServo
[ Post Reply | Private Reply | To 14 | View Replies]

To: GoLightly

“Did you try to start it with your brother’s CD in, after changing boot drive order like I told you to do?”

Havent gotten started yet. Its way too late. I’m trying to drink in all this technical info and advice before I can do anything :-)


45 posted on 10/31/2008 10:48:44 PM PDT by lowbridge
[ Post Reply | Private Reply | To 41 | View Replies]

To: Vicki

Trend does have a good online virus scan, but he won’t be able to get to the net until after he’s gotten it running on Windows.


46 posted on 10/31/2008 10:49:07 PM PDT by GoLightly
[ Post Reply | Private Reply | To 42 | View Replies]

To: TomServo

I dont mind losing everything. I had nothing important on my computer. nothing which I couldnt get back anyways. But what is “AV” and “imaging”?


47 posted on 10/31/2008 10:50:43 PM PDT by lowbridge
[ Post Reply | Private Reply | To 44 | View Replies]

To: lowbridge

Had the same problem.Took mine to a repair shop and got reformated for less than 40 bucks.They also loaded a lot of free anti virus stuff.


48 posted on 10/31/2008 10:51:44 PM PDT by noutopia (Home of the brave,not the spineless.)
[ Post Reply | Private Reply | To 34 | View Replies]

To: lowbridge

You should have your own set of CD’s for your OS. If your computer came without them, contact the manufacturer of your computer & ask them to send you some.


49 posted on 10/31/2008 10:52:32 PM PDT by GoLightly
[ Post Reply | Private Reply | To 45 | View Replies]

To: lowbridge

Buy one at a garage sale or salvation army or watch during trash pickup day. I just threw out about 15 dell optiplexes last week.


50 posted on 10/31/2008 10:53:06 PM PDT by Kirkwood
[ Post Reply | Private Reply | To 43 | View Replies]


Navigation: use the links below to view more comments.
first 1-5051-100101-134 next last

Disclaimer: Opinions posted on Free Republic are those of the individual posters and do not necessarily represent the opinion of Free Republic or its management. All materials posted herein are protected by copyright law and the exemption for fair use of copyrighted works.

Free Republic
Browse · Search
General/Chat
Topics · Post Article

FreeRepublic, LLC, PO BOX 9771, FRESNO, CA 93794
FreeRepublic.com is powered by software copyright 2000-2008 John Robinson