I’m just a dabbler, but know enough to help out friends and family that cannot communicate with tech support because of the langauge barrier from overseas tech support. Also as a former IT coordinator, I witnessed new applications’ classes being taught to employees in a very inappropriate manner - very techy and lots of IT jargon that laymen cannot comprehend. Everytime I would have to retrain the employees on the new applications because the software rep was an a@@.
I used to teach classes for the Macintosh at a Senior Center in Oregon, and I would definitely teach basic stuff and ideas without using the techy and IT jargon, too. I must have done it okay (in accomplishing that) because I always got rave reviews from those old coots... LOL...
Now, I’m one of them, too... :-)