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A Tour Of A "Pay to Download Firefox" Site ( A real RIPOFF)
gerv.net ^ | Not supplied | Gervase Markham

Posted on 10/26/2009 8:47:34 AM PDT by Ernest_at_the_Beach

At Mozilla, we regularly get anguished emails from people who have paid to download Firefox, and have then discovered a) that it's actually free, and b) that it's very hard to get the company they paid to stop charging their credit card. For those who have never had the misfortune to visit one of these trap sites, I thought people might be interested in a walkthrough of the user experience.

(Excerpt) Read more at gerv.net ...


TOPICS: Business/Economy; Computers/Internet
KEYWORDS: firefox; internet; ripoff

1 posted on 10/26/2009 8:47:34 AM PDT by Ernest_at_the_Beach
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To: ShadowAce; SunkenCiv; Swordmaker

I hope no one here has stumbled into this ....


2 posted on 10/26/2009 8:48:57 AM PDT by Ernest_at_the_Beach (Support Geert Wilders)
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To: All
Credit to Distrowatch for pointing to this one.....

Finally, a link to a story that many DistroWatch readers will probably consider amusing

**************************************

Will need to scroll down...

3 posted on 10/26/2009 8:51:48 AM PDT by Ernest_at_the_Beach (Support Geert Wilders)
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To: Ernest_at_the_Beach
I have the whole Operating System ,Firefox included , downloaded free.
4 posted on 10/26/2009 8:52:47 AM PDT by Nateman (If liberals aren't screaming you're doing it wrong.)
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To: Ernest_at_the_Beach

For those who cannot get the company to stop charging their credit card, cancel the card (card being issued fraudulently) and get the cc company to issue a new one with a new number. I had to do that for another online issue.


5 posted on 10/26/2009 8:53:16 AM PDT by DallasDeb (USAFA '06 Mom)
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To: DallasDeb

oops . . . “issued” should be “used”.


6 posted on 10/26/2009 8:54:10 AM PDT by DallasDeb (USAFA '06 Mom)
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To: Ernest_at_the_Beach

Open office is free too.


7 posted on 10/26/2009 8:55:42 AM PDT by ThomasThomas (I don't have time to Procrastinate)
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To: DallasDeb
(card being issued used fraudulently)
8 posted on 10/26/2009 8:56:10 AM PDT by DallasDeb (USAFA '06 Mom)
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To: DallasDeb
For those who cannot get the company to stop charging their credit card, cancel the card (card being used fraudulently) and get the cc company to issue a new one with a new number. I had to do that for another online issue.

I had to do this due to an ISP refusing to stop billing me for services I had canceled.

Mark

9 posted on 10/26/2009 9:56:42 AM PDT by MarkL (Do I really look like a guy with a plan?)
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To: rdb3; Calvinist_Dark_Lord; GodGunsandGuts; CyberCowboy777; Salo; Bobsat; JosephW; ...

10 posted on 10/26/2009 10:49:37 AM PDT by ShadowAce (Linux -- The Ultimate Windows Service Pack)
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To: Ernest_at_the_Beach

Technically it’s legal to charge for the service of getting you the software. Buyer beware.


11 posted on 10/26/2009 11:02:01 AM PDT by antiRepublicrat
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To: MarkL
I had an ISP one time that would charge you by the hour if you were connected from more than one phone line at a time. So I was getting a bunch of charges stating multiple line logins when I knew it wasn't true. Well, I was extremely busy at the time, so by the time I got a hold of them to sort it out, these fraudulent charges had appeared on two monthly bills or so. So I had to wait on hold for hours to talk to a human, then to talk to someone technical enough to look into it. Now they were logging the phone numbers from which you connected and I asked what the numbers were from which the connections had been made. I was thinking maybe it was legitimate and someone else had somehow stolen my password and login and was connecting using my account.

Well, the phone numbers they had logged for "simultaneous" connection were all my home number! The tech admitted this was impossible, obviously, and then I had to wait for someone else to issue me a refund. For some reason they could only issue a refund of $100 and I was going to have to call back to get the rest that was owed me, so they did that. Then when I called back to get the rest, the person who was "helping" me acted like I was whining because I had already got a $100 REFUND, which was evidently unprecedented for this company. I told her like three times that the size of the refund had still not amounted to the amount that had been fraudulently taken from my credit card, so the size of the refund was really something that should shame their company, not something that made me a whiner if I still wanted the rest of the money they owed me. Then I ended up having to take the rest of the money as a credit against services. I wasn't happy with that because it meant that instead of getting punished for stealing from me and me getting overcompensated as an apology, they got off scot free, and my "apology" I got was eight hours on hold, conversations with idiots that thought I could make multiple calls from the same phone line, locked into using their ISP (one which I might very well want to dump), AND I get to pay in advance! I should have filed a complaint with the DA or the state AG.

12 posted on 10/26/2009 11:05:12 AM PDT by Still Thinking (If ignorance is bliss, liberals must be ecstatic!)
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To: MarkL; DallasDeb
Check if your credit card issuer offers a service such as "Shop Safe." This feature allows you to create a unique credit card number with a specified limit and expiration date for just one vendor. Then you can use this number for any credit card transaction that doesn't require the physical card (online and phone orders).

Since the number is locked to a particular vendor, that number cannot be used elsewhere which is great protection if that vendor's database is hacked.

Also, since you can set a limit and expiration date you automatically win the argument with companies that refuse to stop charging your card.

Oh, and you can manually cancel that number at any time.

13 posted on 10/26/2009 11:05:59 AM PDT by whd23
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To: antiRepublicrat
"Technically it’s legal to charge for the service of getting you the software. Buyer beware."

Yes it is, and I don't see anything unethical about doing so. It's when it becomes a scam, like this is, that I object to it.

Cheap Bytes has been doing it for years. I've got a lot of their older stuff.


14 posted on 10/26/2009 11:07:39 AM PDT by papasmurf (RnVjayB5b3UsIDBiYW1hLCB5b3UgcGllY2Ugb2Ygc2hpdCBjb3dhcmQh)
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To: DallasDeb; sergeantdave; Blogger; murphE; Paleo Conservative; It's me; devolve; ransomnote; ...
For those who cannot get the company to stop charging their credit card, cancel the card (card being issued fraudulently) and get the cc company to issue a new one with a new number. I had to do that for another online issue.

That's a gem ping. Thanks for sharing.

15 posted on 10/26/2009 11:58:55 AM PDT by GOPJ (Stories 'in danger of leaching out" are concerns of storm troopers, not journalist - G.Joyce)
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To: GOPJ

Thanks.


16 posted on 10/26/2009 12:33:07 PM PDT by DallasDeb (USAFA '06 Mom)
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To: GOPJ

When you say a new number you mean the code on the back?


17 posted on 10/26/2009 12:34:58 PM PDT by sickoflibs ( "It's not the taxes, the redistribution is the government spending you demand stupid")
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To: sickoflibs

... new account number... that’s my take.


18 posted on 10/26/2009 1:50:54 PM PDT by GOPJ (Stories 'in danger of leaching out" are concerns of storm troopers, not journalist - G.Joyce)
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To: Ernest_at_the_Beach

It’s definitely an odd concept.


19 posted on 10/26/2009 3:19:33 PM PDT by SunkenCiv (https://secure.freerepublic.com/donate/__Since Jan 3, 2004__Profile updated Monday, January 12, 2009)
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To: Ernest_at_the_Beach

It’s definitely an odd concept.


20 posted on 10/26/2009 3:19:33 PM PDT by SunkenCiv (https://secure.freerepublic.com/donate/__Since Jan 3, 2004__Profile updated Monday, January 12, 2009)
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To: Ernest_at_the_Beach

I have many elderly customers that fall for stuff like this quite often.

Scum of the earth. 0bama supporters, for sure.


21 posted on 10/26/2009 4:11:05 PM PDT by Boucheau
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To: Boucheau
Scum of the earth. 0bama supporters, for sure.

Odd how criminals tend to be democrat...

22 posted on 10/26/2009 6:41:48 PM PDT by GOPJ (Stories "in danger of leaching out" are concerns of storm troopers, not journalist - G.Joyce)
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To: GOPJ

My understanding is that is hard to get, each CC account has its own credit history. I have had bogus charges but never repeating and asked about the options. But admit I am not an expert.


23 posted on 10/26/2009 7:22:49 PM PDT by sickoflibs ( "It's not the taxes, the redistribution is the government spending you demand stupid")
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To: whd23

Re: Shopsafe

Yes, I use that all the time with on-line orders now.

But back when I had the problem with the ISP, I was using my Amex card. Happily, I just refused the charges, and let Amex handle it. The problem went away very quickly, and I didn’t get hit for the additional charges.

Mark


24 posted on 10/26/2009 8:57:10 PM PDT by MarkL (Do I really look like a guy with a plan?)
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