Posted on 12/17/2009 9:33:58 AM PST by Oshkalaboomboom
I purchased a Diamond All-In-Wonder HD video card to replace a Radeon HD that had failed on me. I have a pc that I use specifically for watching blurays and hdtv rips, connected to my tv via HDMI. It's not really important to me if the tuner works but I did pay for it and I can pick up free HD with a QAM tuner so I went to DMM's tech support site and put in a ticket. That was 9 days ago and it still hasn't even been viewed yet. They have a Live chat bar but it always says nobody is available. This has to be the worst tech support in history, even Microsoft will at least acknowledge you exist before messing everything up. I wouldn't recommend Diamond products to anyone after this.
http://www.dmmsupport.com/index.php?action=ticket&id=MjM1MzYtOTAwOTEyMDY0NQ==&ide=UHVyc2V2YWwuMUBnbWFpbC5jb20=
Go with NVIDIA
I viewed it. And I posted a reply on that thread. Can you see it on your end?
Hmmm. I feel your pain, but is FR the best place for this post?
I'm running an ATi/AMD Radeon now.
Really? I have always had good luck with NVidia cards...Oh Well...
GO TO WWW.ANANDTECH.COM AND GO TO THE FORUMS
You should work for the company I’m in, then you’d know what major computer support suckage is all about.
Our group actually changed their name from the “Help Desk” to the “Service Desk” because they came to realize that they were not Helpful, and “service” was more a nebulous term.
FR has a computer forum and a general chat forum, which is what I posted in. I'm generally chatting about how bad this computer company's support is. Did I do something wrong?
Yes, I can see it just fine. There is nothing wrong with the site. When I posted the ticket I received a prompt automated email reply stating that I was in the system. That was the last I've heard from them. Pitiful.
Nope - I’m an ill-tempered j@ckass today.
Pay no mind. You’re doing it right.
Good luck with Nvidia. I have not been able to get an Nvidia SLI configuration to work despite replacing *every* component of the system, including the two video cards themselves.
I once bought a computer modem and it wouldn’t work. The only customer service contact was via a web site. There was no phone number.
What is a modem? ;)
Where do you work, because the university I’m at did the same thing!
Ah...the Diamond Multimedia/S3/SONICblue/Micronics/etc. trainwreck...
Please don’t yell at tech support people. I got yelled at this morning and it hurt my feelings.
Tech Support (Classic)
“Hello. Tech Support; may I help you?”
“Yes, well, I’m having trouble with WordPerfect.”
“What sort of trouble?”
“Well, I was just typing along, and all of a sudden the words went away.”
“Went away?”
“They disappeared.”
“Hmm. So what does your screen look like now?”
“Nothing.”
“Nothing?”
“It’s blank; it won’t accept anything when I type.”
“Are you still in WordPerfect, or did you get out?”
“How do I tell?”
[Uh-oh. Well, let’s give it a try anyway.]
“Can you see the C:\ prompt on the screen?”
“What’s a sea-prompt?”
[Uh-huh, thought so. Let’s try a different tack.]
“Never mind. Can you move the cursor around on the screen?”
“There isn’t any cursor: I told you, it won’t accept anything I type.”
[Ah—at least s/he knows what a cursor is. Sounds like a hardware problem. I wonder if s/he’s kicked out his/her monitor’s power plug?]
“Does your monitor have a power indicator?”
“What’s a monitor?”
“It’s the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it’s on?”
“I don’t know.”
“Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that?”
[sound of rustling and jostling] [muffled] “Yes, I think so.”
“Great! Follow the cord to the plug, and tell me if it’s plugged into the wall.”
[pause] “Yes, it is.”
[Hmm. Well, that’s interesting. I doubt s/he would have accidentally turned it off, and I don’t want to send him/her hunting for the power switch because I don’t know what kind of monitor s/he has and it’s bound to have more than one switch on it. Maybe the video cable is loose or something.] “When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one?”
“No.”
“Well, there are. I need you to look back there again and find the other cable.”
[muffled] “Okay, here it is.”
“Follow it for me, and tell me if it’s plugged securely into the back of your computer.”
[still muffled] “I can’t reach.”
“Uh huh. Well, can you see if it is?”
[clear again] “No.”
“Even if you maybe put your knee on something and lean way over?”
“Oh, it’s not because I don’t have the right angle—it’s because it’s dark.”
“Dark?”
“Yes—the office light is off, and the only light I have is coming in from the window.”
“Well, turn on the office light then.”
“I can’t.”
“No? Why not?”
“Because there’s a power outage.”
“A power—!?!” ...[AAAAAAARGH!]”A power outage? Aha! Okay, we’ve got it licked now. Do you still have the boxes and manuals and packing stuff your computer came in?”
“Well, yes, I keep them in the closet.”
“Good! Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from.”
“Really? Is it that bad?”
“Yes, I’m afraid it is.”
“Well, all right then, I suppose. What do I tell them?”
“Tell them you’re TOO STUPID TO OWN A COMPUTER!”
LOLOLOLOL
Apparently we must have gotten the idea from the local university then. When I contact the service desk it’s usually to have them send me a part. They say, “you need to set up an installation?” and I tell them that they lack the competence to do that and it wastes my time. Just send the part. (Besides I don’t want them to see that I took all their spyware off my laptop) ;)
See this from only a week ago.
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