Skip to comments.Need help with virus warning!
Posted on 01/02/2010 7:51:53 AM PST by Former Fetus
I'm no computer expert, but I have Trend Micro Internet Security installed in my PC (renewed subscription yesterday) and scan the whole thing once a day (it takes over an hour, but I think it is worth). This morning, when I turned on my PC I got a warning from "website" that my PC is infected with a trojan and asking me to click and install some program. I did a quick scan of my PC, and Trend Micro says it is clean. When I tried to X out of the warning, it refused to go away, it kept demanding that I install that "program". I think it's all very suspicious, it only made me more determined NOT to install it. Why would it try to push it like that? Is that a way to get me to download a real trojan? Why else would Trend Micro say that my PC is clean?
chinese websites will do that. looks just like the real thing. you hit “install” and you’re infected. use task manager to kill the browser
When I get those occasional warnings that I can’t get out of I ctr+alt+del to bring up my task manager and close them there.
McAfee works for me.
I had the same thing happen to my PC.
Malewarebytes got rid of it.
Sounds like you already got a virus. Any legitimate program will cancel out after you answer that you don’t want it.
Is your virus scanning software up to date?
Bump for later.
Do not do it. Those things are lethal. I’m sure others are familiar with these.
I agree with others, it’s a scam. Close the browser and avoid whatever website it came from.
I use ESET NOD32 antivirus on my windows PC’s
When you click on it, it will download crap that only their program can remove. So they give you malware or a virus and then you have to pay them to remove it.
Also, switch to Firefox if you haven’t already done so.
This is most likely one of those rogue antivirus/antispyware program scams. The pop-ups are very insistent and come up and tell you that you’re infected with a large number of viruses/spyware applications when you’re really not.
Do not install it. If the warnings keep coming up even when you’re not on a website, then you’ve got at least a piece of it installed, and will need to remove it. Spyware Doctor is the best, most complete application I’ve seen for home users.
Hit Alt-F4 repeatedly till all windows are closed.
Google ‘ccleaner’, download and install, then run it. Allow it to clean all your caches, temp files, etc.
Totally not true. There are tools you can use in extreme situations to remove the malware, without paying anymore a dime. Combofix is a good one, but should only be used under supervision.
DO NOT INSTALL ANYTHING THAT YOU DO NOT KNOW WHERE IT IS FROM.
At best, you will get some Mickey Mouse anti-virus program that will cause you nothing but headaches and will resist all attempts at uninstallation.
At worst, you will download a virus that can cause your computer a lot of harm.
Legitimate anti-virus outfits do not use such marketing, and certainly do not prevent you from killing their pop-ups. That is a sure sign of a malignant operator.
Try opening up Task Manager and killing your IE window that way. If you can’t get to Task Manager, you have a real problem.
It’s just a pop up add. Just clear your cache.
Try malwarebytes- it’s free and removed similar malicious trojan from my system when nothing else worked
Last week, I accidentally ended up with malware on my computer. It generated lots of fake virus warnings and wanted me to purchase some worthless antivirus software. If that’s what you’re experiencing, don’t do it. It’s a scam to get your credit card information. Look in your system tray (lower right corner) for an icon that looks like a shield and is called “Antivirus Live”. If that’s on your computer, then you have the same thing I had.
Someone suggested Malwarebytes. I second that, it's a good product and it's free. Another good one is AVG 9.0. Unfortunately if you have downloaded a virus many times they won't allow you to get to Malewarebytes or AVG website. You may have to download the software onto a thumb drive from another computer and install it on your's that way.
These things seem to popup around New Years. I got infected this time last year and had to get professional assistance to remove it.
I had that problem a month or so ago. It would block any site I tried to view and would not even let me shut down the computer.
Had to spend $100 to have it scoured out of there. It was everywhere.
This weekend I’m getting some new questionable “warnings.”
There’s got to be a special place in hell for the people who do this.
Whatever you do, DON’T click on anything. If you do you will find a page that want’s your credit card number. Nasty virus, that one.
And yes, as others have suggested, switch to Firefox and install the Adblock Plus and Flashblock add-ins. (The latter will block all Flash as a default, but whenever you go to a legit site that uses Flash, just right-click on the Flash that is not playing and tell it to “always allow Flash from this website.” It will put that site in its whitelist and play it from then on.)
There are 2 or 3 of these that look the same but go under different names. Just don’t download the program it wants you to. It’s hard to close so close the tab it pops up in.
Same syntax as we love you long time.............good lord.
I honestly had over 70 registry lines infected. Thank god it was the open computer and not my wifes or mine but it still took 4 hours and 160 bucks to get rid of a russian virus.......yeah the cold war is over /s.
Sounds a little fishy to me. My son is in the computer business and advised me to use ‘alt F4’ to close a suspicious window.
You could Google the supposed Trojan/virus and see what advice you get. btw I’m no expert but that’s what I do. Good luck.
No, I don't have the icon, but that's the icon that was in the pop up message! Phew! I'm so glad I did not agree to install anything! Thanks Freepers for confirming that I was right, and thanks for all the advice.
only way to be 100% sure you got it all is to format...ouch...but 100% sure.
Those trojans have sleeper agents that hide everywhere...
When I get one of those pop-ups that won’t let me close it, I next try to close the browser.
If that doesn’t work, I next press the computer reset button. I don’t even try to close out through Windows.
When Windows re-loads, I do a full system scan to see if anything shows up.
Get those quite frequently. Shut down and when you reboot all will be well.
These popups are annoying but not harmful as long as you don't install their crap software. Most of them are just ads for crappy registry cleaner or antivirus software. Some may be an attempt to spread a virus.
What I stated is the idea behind the scam. It’s been around for years and people still fall for it.
I’m not an expert in these things, so someone from my employer’s desktop support team spent about an hour going through various folders and registry files deleting stuff that had been installed by this program. The problem is now solved. Here’s the one thing I was able to do myself. Based on some web research done by my wife using our non-infected computer, we learned that the malware I had was called “Antivirus Live”. We learned how to temporarily disable the program. I opened the task manager and looked for a process called ***sysrequest.exe (where the *** are random characters). When I spotted that process running, I knew for sure that my problem was “Antivirus Live”. At that point, I selected that process and stopped it. That ended the annoying program and stopped the popups for that session. If I had rebooted at that point, the program would have started itself again, so it was at that point I brought in the experts to remove it. Incidentally, I also learned that most antivirus software doesn’t detect this particular program. Running a typical virus scan probably won’t detect or solve the problem.
Don’t click anything, obviously. Shut the system down, reboot then download something like Malware Bytes or even AVG Free v9.0 or Avast. Then do scans with one or more of those. I’m betting Malware Bytes will find the beastie.
I put Avira on my machine a week or two ago on the recomemendation of several FReepers. Is Malwarebytes something that I should use in addition to my Arvira? Is it compatable with Avira, to use both? I am not sure just what malware is, as compared to virus and spyware. My PC is supposed to be clean, but is is slow at times and has a slow boot-up and shut down time. Any and all help is appreciated.
MalwareBytes is the best.
I think y'all are right! I read the Spanish newspaper El Pais on-line. Don't ask me why, it is a progressive newspaper and it makes me mad as ****, but I keep on going back to it. Anyhow, the last couple of weeks I've had trouble with my internet security program not liking that website and declaring it "suspicious". But I ignored it, because I have been reading that paper for years. It was while on the El Pais website that I got that pop-up. Good bye, El Pais, this time I mean it!
I should add that my problem went deeper than the current browser session. I had already shut everything down and rebooted my machine. The popups were still there, even when I wasn’t connected to the Web, so I knew something had been installed on my machine. You may not actually be infected yet. See if there’s still a problem after you reboot the machine.
I'm more than a bit of a dimwit when it comes to such stuff....
It’s not only a scam, you probably installed it by clicking on the close button.
Malwarebytes is a good program to get rid of most malware.
Combofix is a bit more advanced, but removes some of the stuff malwarebytes wont.
Run either one of them in safe mode (hold F8 while starting your computer)
Kill iexplore.exe or firefox.exe the next time this happens. Do not click on any part of the window.
Yes, use both Avira and MBAM (Malwarebytes). Both catch different things. As for why your machine is still slow, how much memory do you have? At least 1GB or more?
I stiched from AVG to AVAST a year ago. Much better IMO.
And written by competent folks from Vaclav Kalus’s country-the Czech Republic!
I switched from AVG to AVAST a year ago. Much better IMO.
And written by competent folks from Vaclav Klaus’s country-the Czech Republic!
I haven’t used Spybot since 2004. It’s simply not powerful enough to remove today’s malware. The other things you mention are good.
One of any type of software is NOT ENOUGH.....I have two of everything on my PC and they are all FREE too.
“Get those quite frequently. Shut down and when you reboot all will be well.”
That used to be good advice. It isn’t anymore. Ending iexplore.exe or firefox.exe with the task manager is much safer now. The malware writers seem to have put something in the code that comes back if you pull the plug. I can’t imagine what it is, but I’ve had a couple of friends experience infection even when they pulled the plug out of the wall immediately.
I would get rid of Advanced System Care and just keep AVG anti-virus and Malwarebytes. You won’t have any conflict.
Firefox seems highly recommended here, is that something I should load? What are it's advantages?
Gotta leave to computer for a bit, but will return.
Thanks for the assist!