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Kel-Tec's lifetime warranty includes an 8 week turnaround on handgun repairs (vanity)
5/15/2010 | Jack Everest

Posted on 05/15/2010 7:11:17 AM PDT by SonOfDarkSkies

I write this to apprise folks considering a Kel-Tec handgun of my experience getting my Kel-Tec P32 repaired at the factory.

I bought my little P32 back in early spring and was extremely pleased with its ease of carry, shooting comfort (easy recoil) and accuracy.

However, when I tried to disassemble it for cleaning, the grip and the barrel/slide mechanism became jammed. Unable to separate them (without undue pressure) I took it to my local gunsmith (who sold me the p32 new). He wrestle with it for 30 minutes and when it finally separated, the grip ("ultra high impact polymer Dupont ST-8018") had an inch long crack under the muzzle.

My gunsmith, perplexed that it would crack so easily, sent it back to Kel-Tec for repair under their "lifetime warranty" (the warranty applies only to the original owner)

And then we waited...and waited.

After 5 weeks, I emailed Kel-Tec to ask the status of my repair and their response (however quick) was...

"All factory repairs/replacements have an 8-week turnaround!"
I share this with you guys not to discourage any of you from buying a Kel-Tec handgun, but so you will be aware of the specifics of their "lifetime warranty" in case you are considering a purchase.

Would I buy another Kel-Tec? I guess I will have to see the condition of my P32 when it is finally returned. That said, 8 weeks is a long d@mn time for a simple replacement.

My gunsmith suggested that, as Kel-Tec doesn't have a quality control operation, they might have a huge backlog of repairs.

At any rate, I thought this little bit of info might be useful to you fellow gun-toting Freepers.


TOPICS: Miscellaneous
KEYWORDS: banglist; keltec
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1 posted on 05/15/2010 7:11:17 AM PDT by SonOfDarkSkies
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To: SonOfDarkSkies

I bought one for its light weight. Its no fun to shoot and my last trip to the range resulted in metal shavings from someplace.

I wouldn’t buy another.


2 posted on 05/15/2010 7:18:24 AM PDT by driftdiver (I could eat it raw, but why do that when I have a fire.)
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To: SonOfDarkSkies

Thanks for the heads up. I carry a PF9 that’s been good to me so far.


3 posted on 05/15/2010 7:19:27 AM PDT by TheZMan (Just secede and get it over with. No love lost on either side. Cya.)
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To: SonOfDarkSkies

For this and other reasons... I buy Colt, Springield and Kimber.

LLS


4 posted on 05/15/2010 7:20:53 AM PDT by LibLieSlayer ( WOLVERINES!)
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To: SonOfDarkSkies

That is about 6 weeks to long!


5 posted on 05/15/2010 7:21:49 AM PDT by Roklok
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To: driftdiver
Why mess with imitations when the real thing is available? ; ) Photobucket
6 posted on 05/15/2010 7:23:30 AM PDT by EGPWS (Trust in God, question everyone else)
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To: SonOfDarkSkies

As far as the quality of your pistol when it returns, they are known for taking care of the issues with great standards. The turnaround is a bit too long. I own one and the only downside to this little guy is every 25 or so rounds at the range does produce one jam. But, if I have to go through that many rounds in a situation then hell, I should use a baton.


7 posted on 05/15/2010 7:25:31 AM PDT by TheRevolution1776
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To: SonOfDarkSkies

An 8 week turnouround on a LIFETIME warranty does not seem unreasonable to me

It sounds more lke your failure to read the warranty.

Even if it was not stated policy it seems does not seem too bad.

Relax, and let us know how it is when you get it back.


8 posted on 05/15/2010 7:26:37 AM PDT by Mr. K (This administration IS WEARING OUT MY CAPSLOCK KEY!)
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To: SonOfDarkSkies

I don’t think it’s a quality issues. The thing with shipping and fulfillment work flow is that all it takes is a very small amount of slippage over time to get wayyyyy behind. If they had quality issues the wait time would grow and grow very quickly. But if it’s been holding constant at eight weeks for several years that’s a case of many years of slippage due to seasonal peaks that have never been offset by additional overtime or staffing, indicating more bad management than anything else.

All product distributor have the problem with in-house creep, whether it’s outstanding orders or returns and repairs. A well managed company will allow for catch-up times where staff is offered overtime and resources are temporarily relocated to plow through the big staffs of pending orders.

Worth noting though is that in most cases product quality is miles away from bad management at the fulfillment level.


9 posted on 05/15/2010 7:27:09 AM PDT by ElkGroveDan (Now can we forget about that old rum-runner Joe Kennedy and his progeny of philandering drunks?)
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To: EGPWS

What gun is that??


10 posted on 05/15/2010 7:27:58 AM PDT by bt579 (Amyone else tired of letting the gov't watch as Muslims colonize the greatest nation on Earth?)
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To: EGPWS

I bought because I live in Florida and wear shorts all the time. It only weights 7 oz plus ammo.

Need to find an alternative though. Found small shavings on on the feed in the magazine. Couldn’t tell where they came from but it was the same color as the barrel metal.

A replacement is on my wishlist but I havent figured out what I want yet.


11 posted on 05/15/2010 7:29:10 AM PDT by driftdiver (I could eat it raw, but why do that when I have a fire.)
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To: bt579
Photobucket

New Agent.

12 posted on 05/15/2010 7:29:54 AM PDT by EGPWS (Trust in God, question everyone else)
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To: LibLieSlayer

I prefer Springfield and Ruger....for out-of-the-box quality......never owned a Colt that didn’t need work....maybe it’s just the luck of the draw...but....


13 posted on 05/15/2010 7:29:55 AM PDT by cbkaty (Never yield to force. Never yield to the apparently overwhelming might of the enemy---W Churchill)
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To: SonOfDarkSkies

Glock: one-day, every time, no charge, ever.


14 posted on 05/15/2010 7:30:32 AM PDT by elpinta (Jer. 10:23)
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To: SonOfDarkSkies
I am interested in the newish 327 Federal Mag in an auto pistol. (Which looks just like an old favorite ... the Win 32-20!)

Does anyone make one yet?

15 posted on 05/15/2010 7:31:07 AM PDT by Kenny Bunk (Obama. He'll bring back States' Rights. In the meantime, this ain't gonna be pretty.)
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To: driftdiver

Don’t buy junk.


16 posted on 05/15/2010 7:31:16 AM PDT by GlockThe Vote
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To: driftdiver
For weight considerations....RUGER LCR (357 & 38)


17 posted on 05/15/2010 7:33:04 AM PDT by cbkaty (Never yield to force. Never yield to the apparently overwhelming might of the enemy---W Churchill)
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To: elpinta

I carry a glocl 26. Never a jam ever.


18 posted on 05/15/2010 7:33:28 AM PDT by GlockThe Vote
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To: GlockThe Vote

Yup, my 19 only had a brand new issue (like 20 years ago), then it went back for routine upgrades, last time was abuse (water damage) but they fixed it at no charge. Awesome service!


19 posted on 05/15/2010 7:36:24 AM PDT by elpinta (Jer. 10:23)
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To: TheRevolution1776
Good to hear!

They were really quick in responding to my email and if their work is top drawer, I will be happy with my experience.

I really like the little mouser and hope there is a happy ending to this story!

BTW, I have been told that, when disassembling, be very careful in removing the "assembly pin" (i.e. put one thumb on the grip near the pin and apply downward pressure).

Have you even had any problem with disassembly?

20 posted on 05/15/2010 7:37:08 AM PDT by SonOfDarkSkies (I never saw a wild thing sorry for itself... - D.H. Lawrence)
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To: cbkaty
Had one of these before the boating accident.


21 posted on 05/15/2010 7:38:11 AM PDT by driftdiver (I could eat it raw, but why do that when I have a fire.)
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To: GlockThe Vote

I normally don’t buy junk. Kinda want my carry gun to work when I need it. Call me funny.

The Keltec was recommended by the gun shop I used to go to.


22 posted on 05/15/2010 7:39:12 AM PDT by driftdiver (I could eat it raw, but why do that when I have a fire.)
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To: Mr. K
The warranty didn't state a time limit on turnaround IIRC (turnaround probably varies depending on backlog).

That said, I am probably a little impatient just because it is new and I want to enjoy it.

23 posted on 05/15/2010 7:41:16 AM PDT by SonOfDarkSkies (I never saw a wild thing sorry for itself... - D.H. Lawrence)
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To: SonOfDarkSkies
The Sub2000 9MM I bought shot 3" group right out of the box at 25 yards with the open sights no bench rest. I dropped the folded gun one day when showing it to friends at the gun range. It hit the concrete and skidded. Other than a scratch on the plastic grip and the folding vertical foregrip which I had added, the gun is none the worse. Great little motorhome take-along.

But for customer service, you can't beat Hi-Point. And their little 9mm carbines (the newer 995TS) are accurate, reliable, and ugly (ugly as in make Diane Feinswein cringe).

24 posted on 05/15/2010 7:45:58 AM PDT by MHGinTN (Obots, believing they cannot be deceived, it is impossible to convince them when they are deceived.)
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To: driftdiver

Look into the Kahr .380, pricey but good.


25 posted on 05/15/2010 7:47:09 AM PDT by Tijeras_Slim (Live jubtabulously!)
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To: Kenny Bunk

I don’t see that happening, the cartridge is rimmed and fairly long compared to most auto loadings. I wish someone would make a compact .38 Super.


26 posted on 05/15/2010 7:50:10 AM PDT by Tijeras_Slim (Live jubtabulously!)
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To: Tijeras_Slim

I have a Bersa 380. Works well and CHEAP!


27 posted on 05/15/2010 7:59:16 AM PDT by 70th Division (I love my country but fear my government!)
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To: cbkaty
For those who like something automatic.

Photobucket

28 posted on 05/15/2010 8:30:00 AM PDT by Illuminatas (Obama - Dumber Than Bush!)
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To: Illuminatas
I have a RUGER LCP....it is easy to conceal...it's my any-pocket-summer-carry.

....too hot in Texas to tote around a 50 cal BMG....concealment would be the bigger issue.

29 posted on 05/15/2010 8:36:28 AM PDT by cbkaty (Never yield to force. Never yield to the apparently overwhelming might of the enemy---W Churchill)
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To: driftdiver
My P32 was purchased because it's so light and flat. I also bought a surplus case of CBC Brazilian ammo to practice with. After a few hundred rounds, the locking surfaces on the barrel began to "peen" into a shape that was binding up the slide. I stoned off the peened part and fitted a heavier recoil spring. Now it works but it's not 100% reliable.

I asked a gunsmith about it and he replied, "That's not the sort of gun to shoot cases of ammo through."

30 posted on 05/15/2010 8:40:42 AM PDT by Sender (It's never too late to be who you could have been.)
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To: Sender

“”That’s not the sort of gun to shoot cases of ammo through.”

Thats kind of my impression as well. In fact I don’t think you could put a case through it without numerous break downs.


31 posted on 05/15/2010 9:01:07 AM PDT by driftdiver (I could eat it raw, but why do that when I have a fire.)
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To: GlockThe Vote

Exactly. I build custom 1911’s.


32 posted on 05/15/2010 10:10:50 AM PDT by ExpatGator (I hate Illinois Nazis!)
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To: cbkaty
I own a couple of Rugers and love them. Every Colt that I have owned had to be modified to shoot properly. Tough as nails... never had one break. Springfield and Kimber are dead on out of the box. I have had good Smtihs and bad Smiths... had a couple of Glocks and they were nice... just not my cup of tea. My CCW is a Kimber Crimson Ultra Carry II. It shoots sweet and is a pleasure to carry... even in .45 acp.

LLS

33 posted on 05/15/2010 1:33:32 PM PDT by LibLieSlayer ( WOLVERINES!)
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To: LibLieSlayer; driftdiver
The only auto pistols I have ever owned that have been absolutely 100% reliable, feed and fire every kind of round, never never ever fail, don't care if you've cleaned them or not, perfect record 100%:

Colt 1911A1
Springfield Armory 1911A1
Ruger MKII .22LR
Makarov from the Izhmash factory
CZ VZ82 9MM Makarov

I have owned many others that I love, but they in some way failed to feed or fire or jammed at one time or another.

34 posted on 05/15/2010 3:36:26 PM PDT by Sender (It's never too late to be who you could have been.)
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To: SonOfDarkSkies

I had to call to speed them up on a repair on my PF-9. They do not have a big staff in FL for repairs. I still like my PF-9 and it has been a great gun.


35 posted on 05/15/2010 3:38:45 PM PDT by bmwcyle (Thank You God for Freeing the Navy Seals)
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To: Sender

Before my horrible boating accident I had a couple nice ones. A sig 220 and a glock m30. I’ve never had a problem with the glock. Have only had a problem with the sig one time. It had sat in the safe for quite a while and I didn’t clean it before going to the range. It had a misfeed after about the 3rd round. If I clean it regularly it works fine.


36 posted on 05/15/2010 3:56:47 PM PDT by driftdiver (I could eat it raw, but why do that when I have a fire.)
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To: bmwcyle

How much time had passed before you called them?


37 posted on 05/15/2010 4:00:23 PM PDT by SonOfDarkSkies (I never saw a wild thing sorry for itself... - D.H. Lawrence)
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To: SonOfDarkSkies

Two weeks and I had it in three days.


38 posted on 05/15/2010 4:18:30 PM PDT by bmwcyle (Thank You God for Freeing the Navy Seals)
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To: MHGinTN

I agree on Hi-Point’s customer service; it is terrific. They frequently get the unit back in a week with an extra mag for customer good will. A local retail store is promoting the new .40 carbine today.


39 posted on 05/15/2010 4:19:00 PM PDT by steve86 (Acerbic by nature, not nurture)
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To: LibLieSlayer

I understand completely.....sadly, quality has been a problem for Colt for some time. They may be doing better...but I moved on years ago.


40 posted on 05/15/2010 4:24:28 PM PDT by cbkaty (Never yield to force. Never yield to the apparently overwhelming might of the enemy---W Churchill)
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To: SonOfDarkSkies
All factory repairs/replacements have an 8-week turnaround!

With Ruger its more like 8 months.

41 posted on 05/15/2010 4:31:11 PM PDT by Last Dakotan
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To: steve86
I bought a used 995 carbine at a gun show in March. It was in an ATI stock, not the original stock, with a BSA red dot on it that didn't work and no original sights. So I called the Ohio factory CustomerService to ask if I could purchase a set of the original iron sights to put on the gun.

When I told my story to the factory guy, he informed me that the ATI aftermarket stocks do not support the barrel properly for the carbine and he told me he was sending me a replacement factory stock. He wouldn't let me pay for it! It arrived two days after the call, UPS, with the mag release installed and an extra magazine, compensator, and the iron sights.

I was not even the original purchaser and I told the guy that! He still wanted me to put the barrel and receiver in a factory stock for better durability, which I have, and it shoots right on the money without jamming yet. Of course, I've only put three or four hundred rounds through it since the conversion back to original stock ... and I have a laser hanging from the back of the compensator now. I'm planning on bedding the barrel area, to give it the needed support in the cool Beretta CX Storm look-a-like ATI stock. ;^)

By the way, have you seen the great butt sock with two mags that HP sells to button onto the 995 stocks? Comes with two extra mags. The CS guy, who is related by marriage to the owners of the company, said that HP is looking into extra round mags for their carbines, after they get the .45 ACP released. I have already done a 'fix' (Dremel work) to use the MagTech fifteen rounders with the 995 I have, but factory extras would be nice.

42 posted on 05/15/2010 4:36:19 PM PDT by MHGinTN (Obots, believing they cannot be deceived, it is impossible to convince them when they are deceived.)
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To: driftdiver
I have a Sig 225 that is reliable with milder 9MM loads, but it tends to lock the slide back when firing hot loads. Maybe it's my thumb getting in the way. Still working on that one.

Sorry about your horrible boating accident. I lost a lot of property in a terrible flood.

43 posted on 05/15/2010 6:30:25 PM PDT by Sender (It's never too late to be who you could have been.)
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To: driftdiver

The Ruger LCP is cheap, but recoils almost as stoutly as the Kel Tec. Not fun to practice with it. It is much better made. The Kahr P-380 is so far the best of all the pocket .380s I’ve shot (and sold). It has the least recoil and strongest construction. But it costs twice as much as the Ruger.

The only one better is the Rohrbaugh .380, with its accompanying Rohrbaugh price tag.


44 posted on 05/15/2010 8:30:38 PM PDT by sig226 (Mourn this day, the death of a great republic. March 21, 2010)
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To: cbkaty

I only have one Colt left... an old nickel plated Combat Commander... had to install a Barsto barrel kit and work the trigger and mags to get it to shoot with any accuracy. My Dad gave it to me many moons ago when I turned 18. It was a High School graduation present and I will never part with it. I also will never buy another Colt handgun.

LLS


45 posted on 05/16/2010 6:36:24 AM PDT by LibLieSlayer ( WOLVERINES!)
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To: driftdiver

I doubt if it is from the barrel, but anything is possible.


46 posted on 05/16/2010 7:10:17 AM PDT by OldEagle
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To: cbkaty

I have never understood why anyone would want an ultra light .357 Magnum.


47 posted on 05/16/2010 7:15:35 AM PDT by OldEagle
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To: OldEagle

“I have never understood why anyone would want an ultra light .357 Magnum”

After buying a Ruger SP101 I can agree with you. I’m used to .45s and this thing isn’t nearly as fun.


48 posted on 05/16/2010 11:45:15 AM PDT by driftdiver (I could eat it raw, but why do that when I have a fire.)
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To: SonOfDarkSkies

I haven’t had any problem with field stripping for cleaning. As for the little pin just turn slowly and it catches to go in. They are durable little things though. I was just at the range the other day and believe it or not, it ate the rounds easily with no problems, but my Sigma jammed twice. Any given Sunday I suppose when it comes to this issue.


49 posted on 05/16/2010 3:39:09 PM PDT by TheRevolution1776
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To: SonOfDarkSkies

I haven’t had any problem with field stripping for cleaning. As for the little pin just turn slowly and it catches to go in. They are durable little things though. I was just at the range the other day and believe it or not, it ate the rounds easily with no problems, but my Sigma jammed twice. Any given Sunday I suppose when it comes to this issue.


50 posted on 05/16/2010 3:42:28 PM PDT by TheRevolution1776
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