Fortunately, it appears that this story is going to have a happy ending:
No good deed goes unpunished.
They should have just reprimanded her with a warning letter to her file and then sent her to some additional training course. The PR hit they took is not very helpful.
A story like this makes you want to go shoplift something at Walmart, doesn’t it?
To enforce these rules in exit check situations, Walmart needs a written and reasonable set of rules with the employee's signature at the bottom. For what they wanted an acceptable rule would be: Do not stand in anyone's way. Ask for receipt, if ignored, DO NOTHING. Wait til it is safe for everyone, then contact loss control and inform them.
I'm pretty sure Walmart can't produce such a document.
Hopefully the locals will loot the store til upper management gets tired of the store manager.
Heather Ravenstein tried to save Wal-Mart some money Friday by foiling a shoplifter’s plan to steal a $600 computer, but it cost her her job.
“I’m a single mom, and I don’t know what I’m going to do,” says Ravenstein, who is 30.
She has worked at a Wichita Wal-Mart for almost two years, most recently as a customer service manager.
Friday night around 10:20, she was standing near some registers when she saw a man with a computer coming up the main walkway of the store.
“Action Alley is what they call it,” she says.
“He was walking rather fast, so it caught my eye.”
Ravenstein says the man kept walking and set off an alarm. She went after him.
“Let me see your receipt, and then I’ll take this off for you,” she told the man, referring to a sensor on the computer.
Ravenstein says the man refused and kicked her.
“And then he punched me in my shoulder, and then he finally gave up and just let go of the computer.”
Ravenstein walked back into the store and sat on the floor.
“I was shaking pretty bad,” she says.
Assistant store managers immediately checked on her.
“They all came out and made sure I was OK,” Ravenstein says. “They thanked me.”
The next day, about two hours before her shift was over, Ravenstein says an assistant manager asked to speak with her. He then told her it’s against Wal-Mart policy for anyone but a manager or someone in asset protection to try to stop a customer from stealing.
“He said there’s really no gray area,” Ravenstein says. “It just goes straight to termination.”
She was told to turn in her badges and keys.
“I was in shock at first,” Ravenstein says. “I didn’t think anything like this would happen.”
Nor did she know about the policy, Ravenstein says.
“I’ve never heard of it.”
She says she has stopped people for forging payroll checks on more than one occasion.
“They never once said, ‘You’re not supposed to be doing that.”’
When asked about the situation, Wal-Mart spokeswomanAnna Taylore-mailed this response:
“While we appreciate her intentions, Ms. Ravenstein’s actions put her safety and perhaps the safety of our customers in jeopardy and, in the process, violated company policy as it pertains to how we treat people in our stores. As an unfortunate result of these circumstances, Ms. Ravenstein is no longer employed by our company.”
Ravenstein filed for unemployment Monday.
“The main thing is I’m worried about my son,” Ravenstein says of 4-year-old TJ.
She says she’d like to go to school to work in the medical field, perhaps as a nurse.
She wants “a career, not just a job.”
For now, though, Ravenstein says she simply needs to make money, and it’s not likely to be in retail.
“After this experience, no. Probably not.”
Something has to be done about the lawyers who are behind these kinds of actions by companies. The lawyers must face real consequences for creating this kind of system.
“As an unfortunate result of your insulting me, your face is no longer unsmashed by my fist.”