Skip to comments.Wait On Line To Show Your Costco Receipt Or You Will Be Assaulted
Posted on 06/27/2010 1:57:46 PM PDT by Daffynition
Let's say you're in a rush after buying a fan at Costco. You look past the line packed with people and carts and spy a lone employee standing by the exit. Do you walk over and show your receipt? What's the worst that could happen? Let's ask Reader Shay.
On June 23, 2010 at the [redacted] Costco Center at around 11am I made a quick stop in to return a couple items and to pick a fan. Both the returns process and the checkout went wonderfully as usual. It only took me 2 minutes to get in line and pay for the one item I had.
However when I reached the exit door there was a line of 8 people with baskets of stuff waiting to get out the door. So I went to the other door which does have exit illuminated above it and showed the lady standing there my receipt and one item. She shook her head at me and pointed at the line. When I started to walk out the exit anyways she grabbed a hold of my arm and told me to go to the other line. I told her that I was already running late and the line was moving very slowly, so I continued out the exit. At this point her hand slipped off of my arm and she grabbed a hold of my purse. The first time I politely asked her to let go of me, to which she promptly ignored me. So I continued to walk out the door as she still held onto my purse, eventually grabbing onto it with a second hand and began tugging it. I finally started yelling at her to let go of me when we were in front of the exit area (directly center to both entrances). Even after people started stopping and staring at us, She continued to tug on my purse and would not let go no matter how loud I yelled. She finally let go when I knocked her hands off of my purse with pretty reasonable force.
I was honestly pretty shaken up over this. I really couldnt believe someone would do this in a public place especially an employee of that store. I sat in my car for about 5 minutes and calmed down. Then I had to find the number for Costco, because no where on my receipt does it list a phone number. I finally got a hold of the stores assistant manger and explained what had happened. He was polite and apologetic and end up meeting me in front of the store so I could point out who had done this to me. He said that he would speak with this Employee and that the Store Manger would call me when he came in.
True to his word the store manger did give me a call a few hours later. He once again apologized for the situation. I explained to what had happened and he confirmed that the statement that the employee had to fill out stated exactly what I had told him.
I have also mailed a letter to the regional manger letting him know exactly what happen as well. This should have never happen to me and I will continue writing to members of Costco Management, to ensure that this doesnt happen to anyone else. There should be a Zero Tolerance Policy for this type of employee behavior.
“she grabbed a hold of my purse”
ANYONE laying a hand on me loses it. A Best Buy employee found that out the hard way.
Any wonder why Amazon.com keeps growing?
Next time wait in line like everyone else.
Also you refer to the employee as "She", capitlaized, as if referring to God.
Is that you in the red shirt?
Am I missing something here? What exactly about her situation entitled her NOT to wait in line with the other customers? Had she checked with them all and confirmed that they were in the “not in a hurry” line before she tried to duck out the side exit?
Costco and Sam’s Club both have those reciept checking policies, and she must have known this before she stepped a toe in Costco that day.
Did I miss the part where she couldn’t wait in line with the other customers becuase she was rushing out to the parking lot to give CPR to the endearing old grandpa while she helped the labrador retriever deliver all those cute lil’ puppies?
Yikes. Get over yourself and wait in the line. If you’re that pushed for time don’t stop at Costco that day.
Impatient lady exits through the entrance and then is indigent when someone tries to stop her.
If she was in a hurry and didn’t want to wait in the check out line, would it be ok for her to throw her money on the floor and walk out with the product?
I guess they failed to see the princess tiara.
Perhaps the employee had no way of knowing just how special you were or that your time was more valuable than others.
No employee EVER has a reason to touch a customer.
You’re lucky. At Sam’s Club if the employee at the door doesn’t shoot you the rest of the people in line might.
It is my observation that these type of fights always seem to be between two women.
"Welcome to Costco, I love you."
I wonder how Costco is doing compared to online companies, such as Amazon?
I do a lot of my shopping in the middle of the night.
Dude...it’s real impotent two spel corectly wen tolding utters ho 2 spill.
“Next time wait in line like everyone else.”
Exactly. You knew this is how the store operates during exit, and the choice was still made to enter this place during a time of haste.
Looks like the Gainesville Costco. LOL!
Still trying to rub it in after eliminating us in Omaha, I see.
Only that it's part of the membership agreement, and people choose to become members there, agreeing ahead of time to the terms (such as participating in the verification process at the door.)
That said, the employee violated probably every rule in the book by touching the customer, and should have simply notified store management or security to handle the matter.
Laid a trap. We'll see Who mangages to fell in.
And customers need to learn to stop cutting in line!!
It’s this attitude that lead to stampedes during Black Friday.
Costco loses millions every year with shoplifting and miscellaneous fraud. So their security is understandable, and I’m not sure this was handled properly or improperly. Those receipt checks take about 5 seconds each. So with 8 in line the writer would have had to wait a whole minute, maybe two!
BUT the writer was in too much of a hurry to wait in line, because OBVIOUSLY her time was more important than everyone else’s. She DID have that 5 minutes to sit in her car to calm down .. she’d have been thru the line faster than that. I’m not too sympathetic. I’d bet dollars to donuts this writer drives an SUV while talking on her cell, and paying no attention to anyone else on the road.
I concur wholeheartedly! If someone grabs my purse with both hands, they just may get shot!
Of course, I always try to follow the rules—and after I learned these were the rules at both Sam’s and Costco’s, I no longer shopped there.
I hate queuing in lines as much as anybody, but wouldn’t dream of behaving as this woman did. (And I speak as one with a preternatural ability to pick the slowest line.)
Having said that, the employee should not have touched her, and I imagine she’s been advised accordingly— if she’s still employed there.
I haven't been to either of those places, but the last time I went to Walmart, they had a receipt checker. I paid for the merchandise, it was mine, and I refuse to be held hostage by some store bureaucrat. She attempted to get my attention, to no avail. I haven't gone back.
As for the receipt check "policy", it's just that, a store policy not a state or federal law. She had every right to go out another exit or go around the receipt check line and walk out the door. If in a hurry, I would have done the same thing, just like I will not stop if I set of the door alarm at Wal-Mart because the stupid cashier forgot to disable the security tag on one of products. A couple times somebody has followed me out, at which time I will show them my receipt, most of the time they will ignore it. But it is not my responsibility to stop because a beep goes off when I walk out the door.
Interesting. Queen Diva doesn’t think the rules apply to her. And of course, after her hissy fit, she definitely wasted way more time than if she had exited properly.
And my Costco receipt always has had the store’s phone number. Fishy story, on several levels.
“I sat in my car for about 5 minutes and calmed down. Then I had to find the number for Costco, because no where on my receipt does it list a phone number. I finally got a hold of the stores assistant manger and explained what had happened. He was polite and apologetic and end up meeting me in front of the store so I could point out who had done this to me. He said that he would speak with this Employee and that the Store Manger would call me when he came in.”
I guess she wasn’t in THAT much of a hurry.
Actually in Florida this lady could be charged with Resisting a Merchant. I’m not sure how many states have this statute.
“I guess she wasnt in THAT much of a hurry.”
Maybe she thought she had to poop?
Maybe so, but anyone who goes into a Costco thinking theyll get out in two minutes must have $hit for brains.
Secondly, , you cant go OUT the IN just because youre running late. What the checker should have done was called Security who would have the right to detain her in the parking lot until the Police came. Then she could explain her way out of the "jam". Would have taken a lot longer then it ended up taking her.
I have a hard time seeing its relevance.
Not even close to assault.
I'm surprised no one called the cops on this customer; however, I agree with others who state it was absolutely totally inappropriate for the Door Lady to grab the woman's purse.
I was trying to escape a Costco once. I ducked into the executive offices, stepped on a postal scale that a boss had accidentally swallowed, and got a weigh in a manger.
What depresses me most about all the Door Ladies that are starting to show up all over the place is that to me it shows that SHOPLIFTING has skyrocketed.....
I agree. I hate those stores. I hate getting in line behind someone with a pallet of stuff. I just avoid the places.
Crowds, lines, delays. It’s why I do all my shopping the moment the doors open. I am mostly alone in the store except for the employees, get my stuff and am oughta there in 5 or 10 minutes.
Who cares what you see as relevant?
“ANYONE laying a hand on me loses it. A Best Buy employee found that out the hard way.”
Good. I’d like to hear that story.
I haven’t joined Costco or Sam’s, but this is why I hate going in stores like Wal-Mart. It’s the store equivalent of a huge, centralized bureaucracy. I can never just dash in and get out in reasonable time. They’ll have 20 cash registers but only two or three open. I’m always very cordial to clerks. I know they don’t make the rules. Still, I always feel like cattle in a chute. There’s no excuse for chasing and manhandling someone who has shown a receipt. What if that lady had just received an emergency phone call and had to leave? What if she felt sick and just had to get out of there? They should all pattern after our local Publix stores—they treat you royally.
It is not a law that you must show your receipt at the door.
I won’t get in a line (again) to get out of the store.
If no one is stopped ahead of me, I will show my receipt, but I won’t let go of it and I won’t stop my progress towards my car.Otherwise, I walk past the line.
The stores doing this are saying they suspect you may be a thief.
It’s probably in the membership agreement somewhere...regardless, the employee should never touch a customer and should have contacted mgmt/security. Also, I would cancel this particular princess’ membership...sounds like a troublemaker...magritte
I don’t shop at either place but are you saying that after you’ve paid, they have to go thru all your stuff and check that you have paid for it? Not just the receipt check?
You don’t have to wait in line to leave the store.
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