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Wait On Line To Show Your Costco Receipt Or You Will Be Assaulted
The Consumerist ^ | June 26, 2010 | Carey Alexander

Posted on 06/27/2010 1:57:46 PM PDT by Daffynition

Let's say you're in a rush after buying a fan at Costco. You look past the line packed with people and carts and spy a lone employee standing by the exit. Do you walk over and show your receipt? What's the worst that could happen? Let's ask Reader Shay.

“ On June 23, 2010 at the [redacted] Costco Center at around 11am I made a quick stop in to return a couple items and to pick a fan. Both the returns process and the checkout went wonderfully as usual. It only took me 2 minutes to get in line and pay for the one item I had.

However when I reached the exit door there was a line of 8 people with baskets of stuff waiting to get out the door. So I went to the other door which does have exit illuminated above it and showed the lady standing there my receipt and one item. She shook her head at me and pointed at the line. When I started to walk out the exit anyways she grabbed a hold of my arm and told me to go to the other line. I told her that I was already running late and the line was moving very slowly, so I continued out the exit. At this point her hand slipped off of my arm and she grabbed a hold of my purse. The first time I politely asked her to let go of me, to which she promptly ignored me. So I continued to walk out the door as she still held onto my purse, eventually grabbing onto it with a second hand and began tugging it. I finally started yelling at her to let go of me when we were in front of the exit area (directly center to both entrances). Even after people started stopping and staring at us, She continued to tug on my purse and would not let go no matter how loud I yelled. She finally let go when I knocked her hands off of my purse with pretty reasonable force.

I was honestly pretty shaken up over this. I really couldn’t believe someone would do this in a public place especially an employee of that store. I sat in my car for about 5 minutes and calmed down. Then I had to find the number for Costco, because no where on my receipt does it list a phone number. I finally got a hold of the stores assistant manger and explained what had happened. He was polite and apologetic and end up meeting me in front of the store so I could point out who had done this to me. He said that he would speak with this Employee and that the Store Manger would call me when he came in.

True to his word the store manger did give me a call a few hours later. He once again apologized for the situation. I explained to what had happened and he confirmed that the statement that the employee had to fill out stated exactly what I had told him.

I have also mailed a letter to the regional manger letting him know exactly what happen as well. This should have never happen to me and I will continue writing to members of Costco Management, to ensure that this doesn’t happen to anyone else. There should be a Zero Tolerance Policy for this type of employee behavior. ”


TOPICS: Business/Economy; Society; Weird Stuff
KEYWORDS: 2stopshoplifters; costco
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Just let her through. Please.


1 posted on 06/27/2010 1:57:49 PM PDT by Daffynition
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To: Daffynition

“she grabbed a hold of my purse”

ANYONE laying a hand on me loses it. A Best Buy employee found that out the hard way.


2 posted on 06/27/2010 2:03:07 PM PDT by CodeToad
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To: Daffynition

Any wonder why Amazon.com keeps growing?


3 posted on 06/27/2010 2:04:19 PM PDT by AustinBill (consequence is what makes our choices real)
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To: Daffynition

Next time wait in line like everyone else.


4 posted on 06/27/2010 2:06:08 PM PDT by Nonstatist
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To: Daffynition
You spell "manger" incorrectly at least four times. I assume you mean "manager".

Also you refer to the employee as "She", capitlaized, as if referring to God.

Interesting.

5 posted on 06/27/2010 2:06:40 PM PDT by humblegunner (Pablo is very wily)
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To: Daffynition

Is that you in the red shirt?


6 posted on 06/27/2010 2:06:40 PM PDT by goseminoles
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To: Daffynition

Am I missing something here? What exactly about her situation entitled her NOT to wait in line with the other customers? Had she checked with them all and confirmed that they were in the “not in a hurry” line before she tried to duck out the side exit?

Costco and Sam’s Club both have those reciept checking policies, and she must have known this before she stepped a toe in Costco that day.

Did I miss the part where she couldn’t wait in line with the other customers becuase she was rushing out to the parking lot to give CPR to the endearing old grandpa while she helped the labrador retriever deliver all those cute lil’ puppies?

Yikes. Get over yourself and wait in the line. If you’re that pushed for time don’t stop at Costco that day.


7 posted on 06/27/2010 2:08:01 PM PDT by mrs. a (It's a short life but a merry one...)
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To: Daffynition

Impatient lady exits through the entrance and then is indigent when someone tries to stop her.

If she was in a hurry and didn’t want to wait in the check out line, would it be ok for her to throw her money on the floor and walk out with the product?


8 posted on 06/27/2010 2:08:03 PM PDT by PetroniusMaximus
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To: Daffynition

I guess they failed to see the princess tiara.


9 posted on 06/27/2010 2:08:03 PM PDT by stop_fascism
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To: CodeToad
There should be a Zero Tolerance Policy for this type of employee behavior

Perhaps the employee had no way of knowing just how special you were or that your time was more valuable than others.

10 posted on 06/27/2010 2:08:22 PM PDT by MosesKnows (Love many, Trust few, and always paddle your own canoe)
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To: Nonstatist

No employee EVER has a reason to touch a customer.


11 posted on 06/27/2010 2:08:41 PM PDT by goseminoles
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To: Daffynition

You’re lucky. At Sam’s Club if the employee at the door doesn’t shoot you the rest of the people in line might.


12 posted on 06/27/2010 2:08:54 PM PDT by Non-Sequitur
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To: Daffynition

It is my observation that these type of fights always seem to be between two women.


13 posted on 06/27/2010 2:10:11 PM PDT by wideminded
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To: Daffynition
When you purchase something at a store, and have a receipt for it, there is no legal requirement that you stand in some line to to wait show that receipt to another employee. Ir there is a legitimate exit (not an emergency exit), and you choose to use it I believe that is your right. If Costco is so incompetent, that people are asked to wait in line to leave, after a legitimate purchase, they are totally in the wrong.
14 posted on 06/27/2010 2:11:23 PM PDT by norwaypinesavage (Galileo: In science, the authority of a thousand is not worth the humble reasoning of one individual)
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To: Daffynition

"Welcome to Costco, I love you."

15 posted on 06/27/2010 2:12:43 PM PDT by dfwgator
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To: Daffynition

I wonder how Costco is doing compared to online companies, such as Amazon?


16 posted on 06/27/2010 2:13:14 PM PDT by trisham (Zen is not easy. It takes effort to attain nothingness. And then what do you have? Bupkis.)
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To: PetroniusMaximus

I do a lot of my shopping in the middle of the night.


17 posted on 06/27/2010 2:13:51 PM PDT by cripplecreek (Remember the River Raisin! (look it up))
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To: humblegunner

Dude...it’s real impotent two spel corectly wen tolding utters ho 2 spill.


18 posted on 06/27/2010 2:14:09 PM PDT by Osage Orange (MOLON LABE)
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To: Nonstatist

“Next time wait in line like everyone else.”


Exactly. You knew this is how the store operates during exit, and the choice was still made to enter this place during a time of haste.


19 posted on 06/27/2010 2:14:34 PM PDT by CommieCutter (Obamanomics :Privatize Gains, Socialize Losses.)
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To: dfwgator

Looks like the Gainesville Costco. LOL!


20 posted on 06/27/2010 2:14:51 PM PDT by goseminoles
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To: goseminoles

Still trying to rub it in after eliminating us in Omaha, I see.


21 posted on 06/27/2010 2:15:57 PM PDT by dfwgator
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To: norwaypinesavage
If Costco is so incompetent, that people are asked to wait in line to leave, after a legitimate purchase, they are totally in the wrong.

Only that it's part of the membership agreement, and people choose to become members there, agreeing ahead of time to the terms (such as participating in the verification process at the door.)

That said, the employee violated probably every rule in the book by touching the customer, and should have simply notified store management or security to handle the matter.

22 posted on 06/27/2010 2:16:59 PM PDT by kingu (Favorite Sticker: Lost hope, and Obama took my change.)
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To: dfwgator

:o)


23 posted on 06/27/2010 2:17:08 PM PDT by goseminoles
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To: Osage Orange
it’s real impotent two spel corectly wen tolding utters ho 2 spill.

Laid a trap. We'll see Who mangages to fell in.

24 posted on 06/27/2010 2:17:32 PM PDT by humblegunner (Pablo is very wily)
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To: goseminoles

And customers need to learn to stop cutting in line!!

It’s this attitude that lead to stampedes during Black Friday.


25 posted on 06/27/2010 2:17:53 PM PDT by CommieCutter (Obamanomics :Privatize Gains, Socialize Losses.)
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To: Daffynition

Costco loses millions every year with shoplifting and miscellaneous fraud. So their security is understandable, and I’m not sure this was handled properly or improperly. Those receipt checks take about 5 seconds each. So with 8 in line the writer would have had to wait a whole minute, maybe two!

BUT the writer was in too much of a hurry to wait in line, because OBVIOUSLY her time was more important than everyone else’s. She DID have that 5 minutes to sit in her car to calm down .. she’d have been thru the line faster than that. I’m not too sympathetic. I’d bet dollars to donuts this writer drives an SUV while talking on her cell, and paying no attention to anyone else on the road.


26 posted on 06/27/2010 2:17:58 PM PDT by EDINVA
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To: norwaypinesavage

I concur wholeheartedly! If someone grabs my purse with both hands, they just may get shot!

Of course, I always try to follow the rules—and after I learned these were the rules at both Sam’s and Costco’s, I no longer shopped there.


27 posted on 06/27/2010 2:18:15 PM PDT by basil (It's time to rid the country of "Gun Free Zones" aka "Killing Fields")
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To: Daffynition

I hate queuing in lines as much as anybody, but wouldn’t dream of behaving as this woman did. (And I speak as one with a preternatural ability to pick the slowest line.)

Having said that, the employee should not have touched her, and I imagine she’s been advised accordingly— if she’s still employed there.


28 posted on 06/27/2010 2:18:29 PM PDT by RightOnTheLeftCoast (Obama: running for re-election in '12 or running for Mahdi now? [http://en.wikipedia.org/wiki/Mahdi])
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To: mrs. a
Costco and Sam’s Club both have those reciept checking policies, and she must have known this before she stepped a toe in Costco that day.

I haven't been to either of those places, but the last time I went to Walmart, they had a receipt checker. I paid for the merchandise, it was mine, and I refuse to be held hostage by some store bureaucrat. She attempted to get my attention, to no avail. I haven't gone back.

29 posted on 06/27/2010 2:19:13 PM PDT by ALPAPilot
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To: Daffynition
Back in my college days, I worked at both Wal-Mart and Radioshack. One of the first things you are taught on day 1 is to NEVER lay your hands on a customer. If you suspect shoplifting, you are to notify security and let them handle it.

As for the receipt check "policy", it's just that, a store policy not a state or federal law. She had every right to go out another exit or go around the receipt check line and walk out the door. If in a hurry, I would have done the same thing, just like I will not stop if I set of the door alarm at Wal-Mart because the stupid cashier forgot to disable the security tag on one of products. A couple times somebody has followed me out, at which time I will show them my receipt, most of the time they will ignore it. But it is not my responsibility to stop because a beep goes off when I walk out the door.

30 posted on 06/27/2010 2:19:53 PM PDT by apillar
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To: Daffynition

Interesting. Queen Diva doesn’t think the rules apply to her. And of course, after her hissy fit, she definitely wasted way more time than if she had exited properly.

And my Costco receipt always has had the store’s phone number. Fishy story, on several levels.


31 posted on 06/27/2010 2:20:44 PM PDT by mockingbyrd (Remember in November.)
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To: PetroniusMaximus; CommieCutter

“I sat in my car for about 5 minutes and calmed down. Then I had to find the number for Costco, because no where on my receipt does it list a phone number. I finally got a hold of the stores assistant manger and explained what had happened. He was polite and apologetic and end up meeting me in front of the store so I could point out who had done this to me. He said that he would speak with this Employee and that the Store Manger would call me when he came in.”

I guess she wasn’t in THAT much of a hurry.


32 posted on 06/27/2010 2:20:54 PM PDT by 21twelve ( UNINTENDED CONSEQUENCES MY ARSE: "..now begin the work of remaking America."-Obama, 1/20/09)
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To: CommieCutter

Actually in Florida this lady could be charged with Resisting a Merchant. I’m not sure how many states have this statute.


33 posted on 06/27/2010 2:22:57 PM PDT by goseminoles
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To: 21twelve

“I guess she wasn’t in THAT much of a hurry.”


Maybe she thought she had to poop?


34 posted on 06/27/2010 2:23:21 PM PDT by CommieCutter (Obamanomics :Privatize Gains, Socialize Losses.)
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To: goseminoles
No employee EVER has a reason to touch a customer.

Maybe so, but anyone who goes into a Costco thinking theyll get out in two minutes must have $hit for brains.

Secondly, , you cant go OUT the IN just because youre running late. What the checker should have done was called Security who would have the right to detain her in the parking lot until the Police came. Then she could explain her way out of the "jam". Would have taken a lot longer then it ended up taking her.

35 posted on 06/27/2010 2:23:36 PM PDT by Nonstatist
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To: Daffynition
FR is a conservative site, What's the point of posting this -other than COSTCO is run by big-time libs out of Seattle?

I have a hard time seeing its relevance.

36 posted on 06/27/2010 2:23:50 PM PDT by bwc2221
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To: Daffynition

Not even close to assault.


37 posted on 06/27/2010 2:24:14 PM PDT by thefactor (yes, as a matter of fact, i DID only read the excerpt)
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To: Nonstatist
Next time wait in line like everyone else.

Agreed.

38 posted on 06/27/2010 2:24:37 PM PDT by Age of Reason
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To: mrs. a
"She" is simply so special, "She" needn't wait in line. Frankly, I don't like either Costco or Sam's Club, but on the rare occassions that extended family happens to take me there, I am very aware that I *must* show the receipt at the door and allow them to inspect my purchases, if they so choose.

I'm surprised no one called the cops on this customer; however, I agree with others who state it was absolutely totally inappropriate for the Door Lady to grab the woman's purse.

39 posted on 06/27/2010 2:25:16 PM PDT by hennie pennie
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To: humblegunner; Osage Orange

I was trying to escape a Costco once. I ducked into the executive offices, stepped on a postal scale that a boss had accidentally swallowed, and got a weigh in a manger.


40 posted on 06/27/2010 2:25:20 PM PDT by Larry Lucido
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To: ALPAPilot

What depresses me most about all the Door Ladies that are starting to show up all over the place is that to me it shows that SHOPLIFTING has skyrocketed.....


41 posted on 06/27/2010 2:28:25 PM PDT by hennie pennie
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To: Nonstatist

I agree. I hate those stores. I hate getting in line behind someone with a pallet of stuff. I just avoid the places.


42 posted on 06/27/2010 2:29:28 PM PDT by goseminoles
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To: Daffynition

Crowds, lines, delays. It’s why I do all my shopping the moment the doors open. I am mostly alone in the store except for the employees, get my stuff and am oughta there in 5 or 10 minutes.


43 posted on 06/27/2010 2:30:19 PM PDT by 101voodoo
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To: bwc2221

Who cares what you see as relevant?


44 posted on 06/27/2010 2:31:19 PM PDT by goseminoles
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To: CodeToad

“ANYONE laying a hand on me loses it. A Best Buy employee found that out the hard way.”

Good. I’d like to hear that story.


45 posted on 06/27/2010 2:33:53 PM PDT by PLMerite (Ride to the sound of the Guns - I'll probably need help.)
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To: basil

I haven’t joined Costco or Sam’s, but this is why I hate going in stores like Wal-Mart. It’s the store equivalent of a huge, centralized bureaucracy. I can never just dash in and get out in reasonable time. They’ll have 20 cash registers but only two or three open. I’m always very cordial to clerks. I know they don’t make the rules. Still, I always feel like cattle in a chute. There’s no excuse for chasing and manhandling someone who has shown a receipt. What if that lady had just received an emergency phone call and had to leave? What if she felt sick and just had to get out of there? They should all pattern after our local Publix stores—they treat you royally.


46 posted on 06/27/2010 2:35:11 PM PDT by 1951Boomer
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To: Daffynition

It is not a law that you must show your receipt at the door.
I won’t get in a line (again) to get out of the store.
If no one is stopped ahead of me, I will show my receipt, but I won’t let go of it and I won’t stop my progress towards my car.Otherwise, I walk past the line.
The stores doing this are saying they suspect you may be a thief.


47 posted on 06/27/2010 2:35:36 PM PDT by philetus (Keep doing what you always do and you'll keep getting what you always get.)
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To: norwaypinesavage

It’s probably in the membership agreement somewhere...regardless, the employee should never touch a customer and should have contacted mgmt/security. Also, I would cancel this particular princess’ membership...sounds like a troublemaker...magritte


48 posted on 06/27/2010 2:36:16 PM PDT by magritte ("There are moments, Jeeves, when one asks oneself "Do trousers matter?")
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To: goseminoles

I don’t shop at either place but are you saying that after you’ve paid, they have to go thru all your stuff and check that you have paid for it? Not just the receipt check?
That’s crazy!


49 posted on 06/27/2010 2:36:55 PM PDT by ronniesgal ( I miss George Bush. Hell, I miss Bill Clinton!!)
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To: Nonstatist

You don’t have to wait in line to leave the store.


50 posted on 06/27/2010 2:37:22 PM PDT by philetus (Keep doing what you always do and you'll keep getting what you always get.)
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