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My virus, trojan, malware experience..and resolution
03/29/2011 | Professional

Posted on 03/29/2011 11:26:05 AM PDT by Professional

Last week I got hit with a nasty set of viruses, malware, and trojans.

One of the first things I did, was to check out Freerepublic to get some free advice. Unfortunately, it didn't help much, so I've decided to try and add some value here for folks that have something similar happen to them.

My problems began, by using Google searches for information pertaining to the Japan Earthquake. Now, I suspect that part of these internet virus scams, is to embed the trouble in searches that are very popular at any given time.

I took the advice of this forum, and downloaded malwarebytes. Sure enough, it helped identify a bunch of the stuff, some that my avira virus scan could not detect. So, after identifying the problems, they were removed. I also did a system restore going back a few days in time, beyond the origination of the trouble.

Trouble is, that each time I restarted the computer, I got more viruses, etc. I also could no longer contact microsoft updates, it was being blocked. My browser was being hijacked, and I was getting all sorts of websites redirected, mostly about a survey and a free walmart gift card. While the computer ran, eventually I got a message reporting problems to WIN32 being shut down. This turned out to be a huge problem, because that would shut down the msft security center!

I did some searches about viruses, and that only brought me to MORE plague filled pages. This is a huge RISK, DO NOT DO SEARCHES about viruses!! Many fake leads using key words, then you wind up with more trouble than you started with.

I downloaded Microsoft Security essentials on another computer and put it on a thumb drive. I ran the program on the infected computer, but it could not solve the win32 problem, and I still could not use the internet to contact microsoft.

Ok, now I'm into this like 3 days, and I'm really, really getting ticked off. Nothing is working, and I'm about to call a guy and pay him to fix the computer. My concern there, is that they almost always just wipe out your computer, and give you a few of your old files back.... In my case, that means an enormous amount of work that I'd rather avoid.

Finally, I use the other computer to browse microsoft website about viruses. There was a toll free number available, so I gave it a shot, figuring that would be a long, long hold.... No, it rang straight through to Bombay. Raj does a remote takeover of my computer, and runs into one obstacle after the next. Finally he finds a way to get through, and do a virus scan. After 1/2 an hour or more....my computer is supposedly "clean". I get disconnected, and I go home and go to bed. But, Microsoft doesn't give up that easy. By Monday morning, I've gotten 2-3 emails at yahoo, and two voice mails at my office. Next thing you know, Bombay is calling me again.

Now, I've got one of their experts. He takes the computer over again, and this time he fixes the busted windows registry stuff. That was the heart of the problem. Once that was completed, I ran a few more virus checks, and did a msft update and got the system fully up and running again.

I'm very pleased with how microsoft helped me. I should have gone straight to them, and in the future that is what I'm going to do!

Right now, I have a paid computer expert in my office, and he's analyzing our operation. We have service through comcast, and he informs me... that norton antivirus is FREE, full version, due to our business with comcast. We were not aware of this.

I hope my description above is helpful for all freepers.


TOPICS: Computers/Internet
KEYWORDS: computerhelp; computers; computersvirus; exploits; malware; microsoft; trojans; virus
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To: Professional
A pretty good selection of programs on CNET. (I'm installing Zone Alarm as we speak.)
51 posted on 03/29/2011 1:01:33 PM PDT by Revolting cat! (Let us prey!)
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To: Professional

Windows is a dead os move or have a life of misery dealing with this nonsense .....use a Linux distro or buy a Mac


52 posted on 03/29/2011 1:06:16 PM PDT by databoss
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To: Professional

During my corporate days (in IT) the company used a corporate version of McAfee, had a firewall, some websites blocked, and still had weekly infections of a bunch of user computers in all depts. How and why, I dunno, but my PC never got the bugs from the internal network, probably because I used a couple of additional tools.


53 posted on 03/29/2011 1:14:23 PM PDT by Revolting cat! (Let us prey!)
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To: Professional
If you are using MS Internet Explorer--especially if it's an older version--consider using something else. Computers running IE are typically a target for viruses. Consider using another browser such as FireFox.

Also have a good Firewall and Antivirus running. The ones built-in to Microsoft are okay, but there are a number of free ones that are superior.

54 posted on 03/29/2011 1:22:49 PM PDT by The Toad
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To: databoss

My 3 computer network here at my biz is just about 2 yrs old. In the past I’d been really careful about what I bought, but I was in a hurry and wound up buying 3 bad computers. They have been slow as molasses for the duration, and have AMD chips. Something is seriously wrong with these AMD Athlon 64 processors, and even after installing a patch to the drivers, they stink.

In a bizarre twist though, in my desperate hours of trying to fix my computer, I over installed my xp pro OS and the speed picked up 4 fold. So, I’m assuming there is some sort of software hardware conflict.

The computer expert in my office right now, is going to try the same thing now with the other two computers, but it is taking FOREVER, because those other two pcs are barely moving. Ugh...

6-12 months from now, I’ll torch the old system and buy something completely new. I’d like to incorporate smart phones with the computers, state of the art stuff. I’ll be very picky.... Any suggestions welcome.


55 posted on 03/29/2011 1:22:55 PM PDT by Professional
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To: The Toad

That crazy set of problems I had, it hijacked the mozilla firefox browser as well as the IE I was using.


56 posted on 03/29/2011 1:24:19 PM PDT by Professional
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To: Professional

I hope you didn’t put Norton AV on your machine. Norton AV is hands down the WORST software available. Whenever you see a game that says to turn off your AV to play, they mean Norton. It’s a pig, it’s unstable, and it doesn’t uninstall clean. Go with Avast, also free, and doesn’t suck. Used to use AVG but they went very naggy, I understand the desire to turn customers using your free product into customers using your pay product, but don’t bug me about it every couple of week; I have a brother-in-law like that, I don’t give him money either.


57 posted on 03/29/2011 1:27:49 PM PDT by discostu (Come on Punky, get Funky)
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To: Vendome

Seems to me, that the best way to stay out of trouble is to be very careful about checking out new websites.

Used to be pretty common getting viruses from emails, especially those stupid chain emails, but most email hosting these days seems to stop the problems??? Thankfully so, because it is much harder to get folks to stop sending you stupid email stuff...


58 posted on 03/29/2011 1:29:26 PM PDT by Professional
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To: Professional

I get spam e-mails from myself all the time and have not been able to stop it. I was told by my ISP that it would take the PC manufacturer to solve the problem. I do not believe that.


59 posted on 03/29/2011 2:04:36 PM PDT by houeto (Government derives its just powers from the consent of the governed.)
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To: Professional

Yep, it’s called browser poisoning and you don’t have to download anything. It’s a “driveby” download (not unlike the mainstream media and their brainwashing)

I like to use combofix in conjunction with malwarebytes.

Sometimes you have to rename the .exe to .com to trick it into running in safe mode with networking.


60 posted on 03/29/2011 2:11:21 PM PDT by AbolishCSEU (Percentage of Income in CS is inversely proportionate to Mother's parenting of children)
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To: Professional
Something is seriously wrong with these AMD Athlon 64 processors Those Athlon 64 chips are slow because, well, they're slow...Here's a list of CPU benchmarks that you can use to compare them to others currently available.

http://www.cpubenchmark.net/cpu_list.php

61 posted on 03/29/2011 2:15:45 PM PDT by Ol' Sox
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To: ShadowAce

Wow, yitzy new Ping graphic!


62 posted on 03/29/2011 2:36:21 PM PDT by martin_fierro (< |:)~)
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To: Professional

It happens.

Last year I was looking for a picture to post and I think I accidentally installed some scare-ware.

No problemo. I already had Malwarebytes.

I ran it and it clobbered most of the scumbags program. Ran Spybot and got the rest.

If you already have the tools you can zap these punks pretty quick.

I think the people who create these programs should be summarily shot or hung in the town square.


63 posted on 03/29/2011 3:14:09 PM PDT by Vendome ("Don't take life so seriously... You'll never live through it anyway")
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To: Professional

I use Comodo I.S. suite. Handles the firewall and AV well enough. Just watch the pop-ups of the ‘allow/deny’ (who’s doing what) and all is good.


64 posted on 03/29/2011 3:20:32 PM PDT by i_robot73
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To: Professional

the same thing here....I went to Kasperskys website and downloaded TDSSKiller. Follow the directions and it should fix the issue.
As an aside...wouldnt you like to find the jackass who sits in their mother basement and write these thing. I would thread fishing line thru their nipples and string them up.
But that is just me....


65 posted on 03/29/2011 3:42:06 PM PDT by Yorlik803 (better to die on your feet than live on your knees.)
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To: Professional
On a personal note, I am sorry I didn't stick around to help you on your thread. I actually landed on your thread, but stepped off to help another poster to the thread in PVT mail... It sounds to me as though you had a rootkit, and those must be handled differently than other things - If you don't kill the rootkit, which is hidden from the system, it will just continue to repopulate the bugs on your system. Happy you got it sorted.

Norton is CRAP. *PTOOEY*!!

More infected machines come across my bench with Norton onboard than any other thing. By an order of magnitude. It also uninstalls poorly, so other AV's won't install until one cleans up Norton's mess. If there is a single program on the entire planet I would most desire to lead folks away from, It would be Norton (though Internet Exploder would follow closely). Also McAfee and Trend PC-Cillin.

Kaspersky AV is the undisputed KING of Anti-virus software... Followed closely by Nod32 by Esset. Under them, F-Protect/F-Secure, BitDefender, Sophos, and AntiVir are all mighty and dependable.

Best bang-for-buck is an insignificant difference among them all for one machine...But for multiple computers: F-Protect. Their common license allows 5 computers for roughly 45/yr. For another 10 bucks, their corporate license ups that to ten computers. But if security is your main concern, Kaspersky is the year-for-year reliable monster in the house.

For FREE AV, ONLY Microsoft Security Essentials and AntiVir need apply. And since AntiVir lacks E-mail protection, MSE is really it. About half of my client base is having trouble financially, and are running MSE with very few problem cases returning. My own service boxes run Kaspersky, but my personal boxes (family) run MSE.

DO NOT use "Security Suites," no matter the brand name. These monolithic one-step-wonders are heavy on the system, intrusive, and less effective than a good multi-level defense using diverse tools.

Malwarebytes is a great tool, and is current king of the spyware tools. BUT, it is ONLY a spy-ware/ad-ware remover, not an antivirus. It should be used in conjunction with a serious antivirus, and should be on your box.

Spybot Search and Destroy is another AntiSpy tool that goes on every box that crosses my bench. Beside its use as a backup to Malwarebytes, it's passive immunization feature costs nothing in system resources, and it has other great tools (such as a robust startup control, easy ActiveX and BHO removal, etc) in advanced mode. NOTE: Turn OFF teatimer whitelist tool during install unless you know what a whitelist is for.

SuperAntiSpyware is also a great antispy tool, and can be used to replace Malwarebytes on systems with low resources.

In summary: An Antivirus, Spybot Search & Destroy, and EITHER Malwarebytes OR SuperAntiSpyware. Only the Antivirus needs to be running realtime, so one can use the free version of the other software, providing that you WILL run manual scans on your own (say weekly or bi-weekly).

Do *NOT* use Internet Exploder for surfing! ActiveX, A subcomponent of IE which allows for installation/running from the web (among other things), is hopelessly exploitable. Use Firefox for surfing (NEVER install the ActiveX helper add-on).

66 posted on 03/29/2011 3:43:25 PM PDT by roamer_1 (Globalism is just Socialism in a business suit.)
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To: roamer_1

All Free, Excellent WIN protection:

COMODO Firewall
AVAST! Anti-Virus
Malwarebytes
Spybot S&D.
Firefox browser.

I’ve used this combo for years and put in on all my family’s computers (non-techies) and had virtually no problems. Every once in a while something will slip though - usually a new hijacker or something, and it gets cleaned up quickly.

No cost, daily updates, excellent protection over the years.


67 posted on 03/29/2011 3:54:31 PM PDT by paulycy (Islamo-Marxism is Evil.)
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To: davetex

“Get Carbonite, you’ll never lose anything.”

Maybe not your data, but you still have to reinstall the operating system and programs.


68 posted on 03/29/2011 4:09:44 PM PDT by Poser (Cogito ergo Spam - I think, therefore I ham)
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To: Republic
The ultimate backup. I use Norton Ghost 2003. I have bootable floppy converted over to a bootable CD. About every 2 weeks I write a disk image of my C-Drive onto my K-Drive. I have an external USB 1Tb drive and I write the C-Drive image file to it. 

If I have a problem it is a simple matter to use Ghost and write the good image back to my C-Drive. It only takes about 8 minutes to completely restore the C-Drive. I have even used Ghost to restore the C-Drive if I install some software that trys to take over my system. 

As an Ultimate backup I have hard drive that I made a clone of my complete hard drive. It is on a shelf ready to replace my complete system if I have avery difficult problem. 

I also use AVAST, HiJackThis, and Malwarebytes to frequently check my system. AVAST has not let a single problem into my computer in 3 years, since I dumped Norton.

Good Hunting... from Varmint Al

69 posted on 03/29/2011 4:23:08 PM PDT by Varmint Al
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To: balch3; HossB86

All of us don’t own the corporation that we work for so your suggestions are a waste of time in the real world.

But thanks for reminding us all of how superior you are.

Maybe just recommend a newspaper or a book instead of the Internet?


70 posted on 03/29/2011 4:46:56 PM PDT by Eaker (The problem with the internet, you're never sure of the accuracy of the quotes. Abraham Lincoln '65)
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To: Professional

I assume you reinstalled XP pro...this is a common scenario that it runs better after a reinstall but it will bog down with patches and software but most likely your office systems are loaded with malwsre and viruses. Buy Mac or learn about Linux because windows eat shoot and your dollars...


71 posted on 03/29/2011 5:07:09 PM PDT by databoss
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To: Professional

>> My virus, trojan, malware experience..and resolution

Is malware some type of cortisone?


72 posted on 03/29/2011 5:11:46 PM PDT by Gene Eric (*** Jesus ***)
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To: databoss
use a Linux distro or buy a Mac

Not if you want to work at most jobs like a real person.

At my office the employees don't buy their own computers, they use the ones we supply and the software we give them.

73 posted on 03/29/2011 5:16:25 PM PDT by Eaker (The problem with the internet, you're never sure of the accuracy of the quotes. Abraham Lincoln '65)
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To: Lees Swrd

Is it as user friendly as that website?


74 posted on 03/29/2011 5:31:23 PM PDT by Eaker (The problem with the internet, you're never sure of the accuracy of the quotes. Abraham Lincoln '65)
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To: tacticalogic; HossB86
Allow me to be the first to say this...

And I know I’ll get trashed — but it HAS to be done... ;)

Get a Mac!

but it HAS to be done... ;)

That whole "independent thought" thing is way over rated.
I know... but when you’re just kidding, what does it hurt?

:D

Hoss

Nothing until somebody thinks their favorite product or company has been dissed. Then it can be a really, really big deal. Depending on what product or company it is.
Computer users invest their own time, concentration, and patience - on top of a not-inconsiderable amount of money - in getting their computers and learning how to use them for their purposes. It is human nature to be reluctant to conclude that they have made a mistake in a purchase into which they put that much - so, paradoxically, the more reason there is to believe that they have made a mistake, the more resistant to reality they become.

Until and unless they finally reach a breaking point, and become bitter towards their erstwhile love.


75 posted on 03/29/2011 5:36:25 PM PDT by conservatism_IS_compassion (DRAFT PALIN)
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To: Professional

The key to Malwarebytes is that you have to run it in safe mode. When you get these virii, restart in safe mode and then run MB.


76 posted on 03/29/2011 5:43:48 PM PDT by raybbr (People who still support Obama are either a Marxist or a moron.)
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To: conservatism_IS_compassion
Computer users invest their own time, concentration, and patience - on top of a not-inconsiderable amount of money - in getting their computers and learning how to use them for their purposes. It is human nature to be reluctant to conclude that they have made a mistake in a purchase into which they put that much - so, paradoxically, the more reason there is to believe that they have made a mistake, the more resistant to reality they become.

It's also human nature to believe that what works for you should work for everyone else, and people can be reluctant to admit that not everyone needs or wants what they have, and that it's rude to immediately assume should, and that they screwed up because they didn't.

77 posted on 03/29/2011 5:46:39 PM PDT by tacticalogic
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To: Professional

BTTT n Bookmark. Thanks for info. I use an iMac but also have a notebook PC. I am very selective where I go with the PC. If I could afford it, would get an iPad and MacBook Pro 15-inch Notebook - just for the peace of mind. I cannot tell you the grief I have had over the years with PCs


78 posted on 03/29/2011 5:49:48 PM PDT by DollyCali (Don't tell God how big your storm is... tell your storm how BIG your God is!)
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To: DollyCali

LOL I used to be the worlds worst with Windows reinstall the system two or three times a week if not more, then one day I saw a copy of Mandrake Linux for $9.95 installed it in 1998 I think and never looked back. Of course thats been many computers and OSs since.
I also had an old Mac the OS was corrupted and I installed Yellow Dog Linux on it and it purred like a kitten need an OS for a Mac that works and it is free Yellow Dog Linux.


79 posted on 03/29/2011 6:10:11 PM PDT by Lees Swrd ("Arms discourage and keep the invader and plunderer in awe and preserve order in the world as well")
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To: tacticalogic

That too.


80 posted on 03/29/2011 6:26:03 PM PDT by conservatism_IS_compassion (DRAFT PALIN)
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To: paulycy
Thanks for your reply.

COMODO Firewall

I REALLY liked comodo firewall from it's beginning until they added the whitelisting... After that, it became too confusing for my clients... And Windows firewall has improved enough that I don't install an after-market anymore.

AVAST! Anti-Virus

I am sorry, but I have never understood the unswayed loyalty folks have for avast... I have never found the product to be particularly effective - and I tested it every winter until this last one. In the past, AVG was my recommendation in free antivirus, but it has grown fat and does not detect like it once did... Now, Microsoft Security Essentials (MSE) is my top choice. It is very lightweight and very effective... And I have always recommended AntiVir Personal, though it has no e-mail scanner, so would not recommend it unless the client only used webmail.

The rest of your picks I am in 100% agreement with.

81 posted on 03/29/2011 6:38:39 PM PDT by roamer_1 (Globalism is just Socialism in a business suit.)
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To: Eaker

How about relaxing; I was kidding.

A sense of humor is a good thing.

Hoss.


82 posted on 03/29/2011 7:10:52 PM PDT by HossB86 ( NOBODY admits to being a Calvinist unless they are one. I AM ONE.)
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To: HossB86
I was kidding.

Too many fanboys post the same thing in all seriousness even though it is ridiculously stupid for it to be a joke or funny.

That's just the way it is.

83 posted on 03/29/2011 7:17:26 PM PDT by Eaker (The problem with the internet, you're never sure of the accuracy of the quotes. Abraham Lincoln '65)
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To: Professional

And the toll free number IS? ....


84 posted on 03/29/2011 8:53:48 PM PDT by GOPJ (http://hisz.rsoe.hu/alertmap/index2.php - It's only uncivil when someone on the right does it.- Laz)
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To: roamer_1
But if security is your main concern, Kaspersky is the year-for-year reliable monster in the house.

Isn't Kaspersky the engine Zone Alarm uses?

85 posted on 03/29/2011 9:21:34 PM PDT by GOPJ (http://hisz.rsoe.hu/alertmap/index2.php - It's only uncivil when someone on the right does it.- Laz)
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To: raybbr

The thing with that, was that while malwarebytes could find the nasty stuff, it could not find/fix the root of the problem that was really the issue. The real trouble was in the corruption of WIN registry, the Win32 something. Malwarebytes would remove the virus, trojans, etc, but each reboot would kick in a new set of problems, and hijack the browser, and shut down the security system. Pretty clever little btsard, but finally I beat it with the help of MSFT.

Again, I am very impressed with the MSFT folks, and the outsourced group working from Bombay. They would not give up on me, and called me and emailed me several times to make for DARN sure, there was not a customer dismayed/lost.

I must say, from reading all these various posts about troubles, that the simplicity of just picking up the phone and having msft do it for free, is a HUGE peace of mind.


86 posted on 03/29/2011 10:21:05 PM PDT by Professional
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To: GOPJ

I knew someone would ask...

I went back, and did a couple clicks, could not find it. I guess you need...motivation. I sure had it...


87 posted on 03/29/2011 10:22:10 PM PDT by Professional
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To: databoss

XP Pro is the worst os system I’ve ever seen. In fact, it is so bad, that not even the search system can find my files....

Good grief, msft used to be so easy, you just made separate nice folders for each program on the C drive, and there it was, all nice and tidy...

Now, it’s like going into a house of mirrors.


88 posted on 03/29/2011 10:26:34 PM PDT by Professional
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To: Professional

Thanks!

The following two programs have kept my computers clean and running very fast.

The first is CCleaner (the C stands for Crap). It’s free but the people who provide it do ask for a donation.

http://www.piriform.com/ccleaner

The other is Advance System Care. This cost $20 a year and will keep your computer running like Day 1.

http://download.cnet.com/Advanced-SystemCare-Free/3000-2086_4-10407614.html

Now I still do have McAfee, but I use the top two programs about once a week to keep things running smooth. Love them both.


89 posted on 03/29/2011 10:34:37 PM PDT by Sprite518
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To: Sawdring
Since you have no restore get a FREE Linux distro, Ubuntu or another of the more user friendly ones. If you want you can make a "live" CD or USB stick and try it out without installing.

I haven't used Linux in a few years because I'm a gamer but when I did it was fun. You'll have all Internet functions, good Internet radio, a huge library of cool stuff including games, desktop widgets, office suites, etc, a huge user base and web presence and it's fun.

For kids not playing major release games it's perfect, they won't mess it up, no anti-virus programs needed, they will actually learn inside computing and if they do experiment and manage to mess something up it re-installs easily.

90 posted on 03/29/2011 10:54:19 PM PDT by this_ol_patriot (Lord Jesus Christ, Son of God, have mercy on me, a sinner)
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To: Lees Swrd

Thanks for info!


91 posted on 03/30/2011 2:29:57 AM PDT by DollyCali (Don't tell God how big your storm is... tell your storm how BIG your God is!)
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To: GOPJ
Isn't Kaspersky the engine Zone Alarm uses?

Yup. For the past few years anyway. It was CA Assoc. before that. But I can't tell you much about it... I would check to see whether it uses the current KAV engine, and that it uses KAV defs... In my experience, Kaspersky does not release it's current engine to resellers, though that may have changed recently...

92 posted on 03/30/2011 3:55:25 AM PDT by roamer_1 (Globalism is just Socialism in a business suit.)
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To: Eaker

Funny.... enterprises use windows to keep control over their workers desktops and the use Linux on their servers to get real work done...go to progressive companies that know computing and windows is shunned like herpes....


93 posted on 03/30/2011 4:05:06 AM PDT by databoss
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To: martin_fierro
Wow, yitzy new Ping graphic!

heh--I found a cool on-line GIMP tutorial....

94 posted on 03/30/2011 4:36:01 AM PDT by ShadowAce (Linux -- The Ultimate Windows Service Pack)
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To: databoss

On desktops and work stations it is windows.

Simply a fact.

The 99% of the employees don’t give a tinkers damn what is on the servers.


95 posted on 03/30/2011 6:02:33 AM PDT by Eaker (The problem with the internet, you're never sure of the accuracy of the quotes. Abraham Lincoln '65)
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To: Professional

I use Microsoft Security Essentials. Its free and so far has worked flawlessly.


96 posted on 03/30/2011 6:08:12 AM PDT by Mad Dawgg (If you're going to deny my 1st Amendment rights then I must proceed to the 2nd one...)
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To: Eaker

Yes it is you can try before you commit couldn’t b e easier.


97 posted on 03/30/2011 6:23:54 AM PDT by Lees Swrd ("Arms discourage and keep the invader and plunderer in awe and preserve order in the world as well")
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To: Eaker

Well this didnt get in my post to you for some reason. I would add that if you have an old computer you dont want to invest money in, one for the kids to use or just want to play around you cant go wrong as the cost is nothing but CDs or DVDs lol.
Sorry for my late answer I was up way to long yesterday and finally nodded off.


98 posted on 03/30/2011 6:31:30 AM PDT by Lees Swrd ("Arms discourage and keep the invader and plunderer in awe and preserve order in the world as well")
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To: Lees Swrd

So one just downloads the Iso file and burn it to a CD/DVD and then the computer boots off of that?


99 posted on 03/30/2011 7:20:51 AM PDT by Eaker (The problem with the internet, you're never sure of the accuracy of the quotes. Abraham Lincoln '65)
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To: Mad Dawgg
Microsoft Security Essentials

I down loaded MSE and it found "phone home" crap in Adobe PDF viewer's exe file and deleted it.

Cool!

100 posted on 03/30/2011 7:23:11 AM PDT by Eaker (The problem with the internet, you're never sure of the accuracy of the quotes. Abraham Lincoln '65)
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