Skip to comments.iPhone help!!! (vanity)
Posted on 04/06/2011 5:36:50 PM PDT by MacMattico
Hi all you iPhone pros!
Hubby is driving me crazy for several hours because he tried to update his iPhone 3G on iTunes and It wouldn't update, it said you had to restore before he could proceed. He's tried this several times and keeps getting error message "could not restore iPhone". Says his phone is now wiped clean and everything is lost. He was on my phone with Apple several times to no avail. Any suggestions???? Says he's ditching all Apple products if he can't fix this phone, but he will pry this iPad from my cold, dead hands!!!
Was it jailbroken?
Nothing is lost. Everything is on your computer and can be put back on the phone.
Turn it off, wait five minutes turn it back on, at the same time turn off your computer and restart.
Plug in the phone DON”T touch anything, let it do its thing.
Restore if necessary, if not just let it update.
I had an Iphone 3G that accidentally got water on it and the USB cord started smoking when I tried to update the phone so I quickly got the cord off before it caught fire. LOL!
you may need to update to the latest version of itunes.
Just a thought , I am FAR from an expert
IBTJ - In Before the Jokers!
Tell him to
1) Turn off his iPhone (Hold down the button on Top for a few seconds...then on the screen slid it to the off position).
2) Remove his Sims card (with a paper clip you just push it in the hole). Wait one full minute.
3) Then turn it on without the Sims card and let it fully come up.
4) Then shut it back off, and once off. Put back in the Sims card.
5) Turn it back on.
Once up sync it with iTunes and he should be good to go.
One other thing he can do if still has trouble. Have him hold down his On/Off button on top of the phone and the home button down at the same time for about 10 seconds or so... Then let go. It’s call a soft reboot. Nonetheless, try the first above. Good luck.
Use the Restore to Factory Settings button on I-tunes. This will clear up a lot of problems. Your phone will be wiped of apps, but they are backed up on I-tunes and will be reinstalled when you sync.
OMG! My daughter got water on her phone and I stuck it in a bowl of white rice, made her leave it there three days, and came out just fine. She did have a phone melt but no fire.
That is so weird. What a story to tell.
IBTAH - In Before The Apple Haters.
My daughter had a total McMeltdown. She wasn’t able to save data but the Apple store was able to get the device working again. I wasted two days trying resets, downloading new iTunes, talking to support, asking people here and generally banging my head on the wall.
Good luck. But if all else fails, try the Apple Store.
That happened to my ipod - I called Apple and they quickly made everything OK ...
OK— maybe not everything but if you were living in my house right now.....
that's the spirit, sister!
We're all gonna die!!!
When my doc ordered my liver biopsy I thought EVERYTHING WAS LOST, and I was going to have to take the Disneyworld option.
But after he did some ‘splainin I figgered I ain’t quite there yet.
1) Power off the iPhone.
2) With iTunes open, hold the home button down on the device and plug in the usb cable and wait for the device to be recognized.
3) You should see a pop up message to click on restore in iTunes. May take a few minutes for everything to sync up.
May not help, but couldn’t hurt :)
Hold in both the home button and the off button (top right) simultaneously for ten seconds to force a hard shutdown and reset. Once that has shut down, press the on button (top right) to turn the iPhone back on. Then retry the restore iPhone to factory new and reinstall software with iTunes.
Are you using a Mac or a PC for the computer?
If this fails, make an appointment with your closest Apple store. You might luck out and have the Genius give you a brand new iphone4 in exchange for your old iPhone 3. I had a friend take in an out of warranty MacBook and when they couldn’t fix it, they gave him a brand new MacBook!
The last time I had my iPad plugged into my computer, I did a ‘sync’ with iTunes, and most of my installed iPad Apps vanished. Didn’t see them within iTunes anywhere afterward to restore, so I just re-downloaded them all from the AppStore.
Is there something I neglected to do, or did wrong? (I’ve been afraid to ‘sync’ ever since....)
He's says thanks but he tried what you wrote. It keeps saying cannot update until phone is restored, and then no matter what he does he gets error: can't restore.
So looks like he's going to the Apple store Friday, has to be out of town tomorrow, wanted what was on his phone. :(
You need to also own a computer in order to use an iphone? Wow! What a scam!
Huh? You are correct, I can’t even comprehend anyone not owning a computer. My husband and I are just geeks I guess. We have two lap tops, one desk top, an iPad and two iPhones. Sometimes we are using all of them at the same time.
I love my iPhone and other stuff. :)
Have him just do a sync from the computer without the restore. That should put everything back on the phone. (fingers crossed)
There's an option to save the purchased apps to iTunes from the iPad that may need to be clicked back on.
Didn’t work. Oh well. Off to the store tomorrow!
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