Skip to comments.Anyone Having Problems Renewing CC Info For Donations?
Posted on 09/03/2011 2:27:18 PM PDT by ken in texas
In a nutshell,
- I received a new credit card this month (updated expiration date),
- It's been accepted at stores throughout our city,
- FR won't accept the updated info so I can renew my monthly donation.
I keep getting the message "An error occurred during processing. The card was declined. Please ensure the billing address is correct.".
The information is correct, I've tried FireFox and Internet Explorer.
I wonder if it is because it is not freepathon time so that service is turned off? (I have no idea, just guessing). I would bet if you send a FReepmail to Jim he can fix it.
It may be a zip code deal. Ask Jim to cue in your zip code. Or you may have a daily limit on the amount of money you can use...check with your cc holder and if that is the case..have them up your daily limit.
>(Please don’t suggest that I try Chrome
Don’t worry. I hate Google spy products..
I’ll ping Jim / John also. Just wondering if it was widespread or just me. (I get nervous if it’s just me.) /smile
Give me you credit card info and I’ll try to make a few purchases to see if the problem is your computer
Who knows. The Zip is correct, and there are no cc limit issues.
I appreciate your offer. My colleague, Achmed, currently living in the Sahara desert will call you shortly with the information. /grin
Try deleting cookies in your browser cache. (Windows? Click on control panel, internet options, security, temporary internet files, delete cookies.)
I would guess it’s because you are in JimRob’s computer having donated with a different CC—
I would call the cc company. They can track the decline and tell you immediately what happened.
Maybe it's time for a therapeutic "shut down, cool off, reboot and try later".
Same number, different expiration date.
Yup, it’s down. And John hasn’t answered my call or email. Don’t know if he’s out or what. Hopefully, he’ll check his messages soon and get it fixed.
I'm an old computer geek, so I understand how these things happen.
Will try in a few days... enjoy your Labor Day weekend.
Well—then that wasn’t the answer—LOL!
Youu can send a freepmail to JimRob and see what he says.
make up a card number ,, then change back with the right number and expdt
JimRob said that part of FR is down. Once it's fixed we'll get back to normal.
Okay—I missed that. I’m not having any problems just reading the threads. so I hadn’t noticed that there was a problem. Thanks!
I got a new card about a month ago and FR allowed me to change the new info and they accept the new card just fine. BTW, I use Firefox. It isn’t your browser it has to be something else. I suggest you ping Jim Robinson and ask him directly about it.
Received a message from John. Woo hoo!! It’s fixed!!
Thank you very much!!
Appreciate the update. I’ll get it done.
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