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Pop Up That Won't Go Away
09.29.11 | Chickensoup

Posted on 09/29/2011 6:37:01 AM PDT by Chickensoup

I have this constantly popping network popup that wont go away. I cannot find it on my computer but every minute or two it pops up asking me to do something with the network password. I have had thoughts of what I would like to do with it, but not approptiate for this board.

I do not have accounts anymore at hostmonster, a child signed me up, did not know until last week that I had been paying for them since 2009. They were never activated. Have kid for sale too.

It says ENTER NETWORK PASSWORD server: host385.hostmonster.com user: an email address of mine password: ****************

OVER AND OVER AND OVER AND OVER...

I don't really want to have to buy a new computer or anything over this.

Would anyone be able to tell me how to make this go away?


TOPICS: Computers/Internet
KEYWORDS: pop; up
I have this constantly popping network popup that wont go away. I cannot find it on my computer but every minute or two it pops up asking me to do something with the network password. I have had thoughts of what I would like to do with it, but not approptiate for this board.

I do not have accounts anymore at hostmonster, a child signed me up, did not know until last week that I had been paying for them since 2009. They were never activated. Have kid for sale too.

It says ENTER NETWORK PASSWORD server: host385.hostmonster.com user: an email address of mine password: ****************

OVER AND OVER AND OVER AND OVER...

I don't really want to have to buy a new computer or anything over this.

Would anyone be able to tell me how to make this go away?

1 posted on 09/29/2011 6:37:10 AM PDT by Chickensoup
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To: Chickensoup

It says ENTER NETWORK PASSWORD

server: host385.hostmonster.com

user: an email address of mine

password: ****************


2 posted on 09/29/2011 6:38:57 AM PDT by Chickensoup (In the 20th century 200 million people were killed by their own governments.)
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To: Chickensoup

Virus. Run an updated version of a virus scan. You may have to try several as some viruses will not let you run anti-virus software.

Some free ones are:

Malware Bytes and Super Anti Spyware (google those but don’t click on the paid links at the top of the google page since some malware sites pay Google to be at the top).

Let me know what happens.


3 posted on 09/29/2011 6:40:04 AM PDT by PhilosopherStone1000
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To: Chickensoup

Run task mgr see whats running you may be able to find it and delete it that way or if you stop it your virus stuff should be able to get it out of there.


4 posted on 09/29/2011 6:42:12 AM PDT by Rightly Biased (Do you know how awkward it is to have a political argument with a naked man?)
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To: Chickensoup

There has to be a way to delete that program

BTW, have you tried using Malware Bytes??


5 posted on 09/29/2011 6:46:24 AM PDT by GeronL (The Right to Life came before the Right to Happiness)
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To: Chickensoup
It sounds like a program installed when your kid signed up. Check the Add/Remove programs for something with hostmonster or login, hopefully remove it there.
6 posted on 09/29/2011 6:46:36 AM PDT by al44
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To: Rightly Biased

What would it be called?


7 posted on 09/29/2011 6:47:31 AM PDT by Chickensoup (In the 20th century 200 million people were killed by their own governments.)
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To: Rightly Biased

What would it be called?


8 posted on 09/29/2011 6:47:33 AM PDT by Chickensoup (In the 20th century 200 million people were killed by their own governments.)
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To: Chickensoup
Pop Up That Won't Go Away

I believe if you have that for more than four hours, you are supposed to seek medical attention.

9 posted on 09/29/2011 6:48:44 AM PDT by tnlibertarian (Things are so bad now, Kenyans are saying Obama was born in the USA.)
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To: Chickensoup
Click Start/Run/MSConfig look at the startup programs. I'll bet there is some sort of "host monster"-related program that runs on startup. Uncheck it, and restart. That should get rid of the popup. Then, look at your add/remove programs list for the app referred to in msconfig.

Don't buy a new computer over it. Gotta be a nerd like me in your local area that will fix it for you for under $50.
10 posted on 09/29/2011 6:50:35 AM PDT by mmichaels1970
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To: Chickensoup

I had a pop-up that wouldn’t go away. McCaffey kept telling me that my scans were clean & I didn’t have a virus. I found Malware Bytes on the internet, had to go into safe mode to run a thorough scan - it took hours - but it did find a virus & I was able to delete it - no more pop-up. It was also free.

I no longer use McCaffey - and my computer runs so much faster now.


11 posted on 09/29/2011 6:51:00 AM PDT by alicewonders
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To: PhilosopherStone1000

If it’s an .exe file, an antivirus program won’t find it (probably).


12 posted on 09/29/2011 6:51:11 AM PDT by 1rudeboy
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To: 1rudeboy

Have to run a full scan and you may be right. But let’s try that before doing a full clean and restore - reinstall.


13 posted on 09/29/2011 6:53:54 AM PDT by PhilosopherStone1000
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To: Chickensoup

I have found the system restore will get rid of viruses. Just restore your computer to a date prior to your having this problem.


14 posted on 09/29/2011 6:57:06 AM PDT by HerrBlucher ("It is terrible to contemplate how few politicians are hanged." G.K. Chesterton)
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To: Chickensoup

Try the add/remove programs tip OP suggested, and if all else fails, back up your data to a USB drive, and do a full system restore, or just reinstall windows. That will usually fix what ails your computer, regardless of what it is causing the problem. ;)

HTH!

Old Student


15 posted on 09/29/2011 6:57:43 AM PDT by Old Student (Do NOT make me get out the torches and pitchforks...)
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To: Chickensoup
It's most likely not a virus.

Hostmonster.com
Technical Support
Main Line: 866-573-4678
Outside the U.S: +1(801) 494-8462
Telephone support is available 24/7
16 posted on 09/29/2011 7:00:15 AM PDT by thoolou ("I may have invented it, but Bill made it famous." - David Bradley, inventor of Ctrl-Alt-Del)
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To: Chickensoup
A couple of other things to try. Two disclaimers first. I assume you are running some form of XP, if not you will have to adjust the following. And the BIG ONE. These are dangerous things to do if you do not know what you are doing or are careless. BE CAREFUL. BACK UP. A wrong move here can really screw up things.

Click Start, Control Panel, Administrative Tools, and Services. Look down the list displayed and see if the hostmaster is either listed in the name or description column. If it is double click on that line, and change the Startup Type to disabled. Then click OK. Be sure to look for more than one entry of that name.

The other thing to try is also on the Control Panel but is Add or Remove Programs. Look down that list to see if the program is listed and if it is Remove it. This is probably not the case but still worth a try.

There are several free registry fixing programs available. If all else fails you might investigate these to find one which will allow you to change the registry stuff. BUT AGAIN BE CAREFUL. I can guarantee the offending program is listed somewhere in the registry and often can be disabled by altering the registry. But this is extremely dangerous. One slip up and your computer can become disabled.

And the final suggestion. Take it to one of the local computer store/repair places. They have the expertise to delete the offending stuff. It will cost some bucks but you can get rid of it.

Good luck and aren't computers fun??? Especially when the kids get at it.

Mike

17 posted on 09/29/2011 7:00:23 AM PDT by ProudFossil
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To: Chickensoup

HostMonster appears to be a legitimate hosting company. Were you hosting a domain from your computer? It’s possible you or someone in your home setup an MX record on a host site, and your machine was being used as an email server or SMTP relay. If that’s the case, you’re probably getting the error because someone changed the account password, or your account expired on there.

Might want to get to the bottom of that. HostMonster is not listed as an attack site nor is it blocked by any of the most popular firewall software. I’m guessing it’s legitimate software, but if it’s not, someone’s accessed and compromised your system.

Malwarebytes scan in safe mode, again on full desktop, then run CCleaner to clean out the nastiness.


18 posted on 09/29/2011 7:02:00 AM PDT by rarestia (It's time to water the Tree of Liberty.)
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To: alicewonders
I found Malware Bytes on the internet, had to go into safe mode to run a thorough scan - it took hours - but it did find a virus & I was able to delete it - no more pop-up. It was also free.

I no longer use McCaffey - and my computer runs so much faster now.


I agree with your decision to not use McAfee. Malwarebytes is a great scan tool to use when you suspect you have malware. However, the free version only scans and doesn't have any sort of "real time" protection to prevent malware in the first place.

I recommend Microsoft Security Essentials as basic antivirus protection for windows based computers. It is free and generally noninvasive. It is far from perfect, as I've seen some malware able to sneak around it, but it does provide some level of protection and knows windows as well as it can since it was written and is maintained by Microsoft.
19 posted on 09/29/2011 7:02:53 AM PDT by mmichaels1970
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To: PhilosopherStone1000
I heartily agree with the Malware Bytes suggestion. It's fixed up a number of sneaky malware infections over the years. www.cnet.com is a good place to download this and other programs.

My current Symantec and previous Macaffe anti-virus + firewall are great at blocking malware to where it is rarely an issue any more. However, when there is something that sneaks in, they are not as robust in the scan and removal compared to Malware Bytes.

It's critical to keep the anti-virus + firewall updated, use the autoupdate feature and I do a double check on this routinely by running a manual update. In addition, most if not all contemporary browsers have a built in popup blocker that is reasonably effective at blocking most (but not all) popups.

20 posted on 09/29/2011 7:06:53 AM PDT by Hootowl99
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To: Chickensoup

no Idea but if it looks strange it could be it

www.majorgeeks.com

maybe able to help they have a lot of spyware//trojan//virus removal stuff.


21 posted on 09/29/2011 7:06:57 AM PDT by Rightly Biased (Do you know how awkward it is to have a political argument with a naked man?)
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To: thoolou
It's most likely not a virus.

Agreed. Sounds like this was installed by somebody voluntarily. I'd think that no malware scanning is going to help in this case. Since they were paying for it for years, a system restore isn't going to help either.

Gotta be a startup program in msconfig or installed as "automatic" in "services.msc".
22 posted on 09/29/2011 7:07:56 AM PDT by mmichaels1970
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To: mmichaels1970

Thank you. I do use Microsoft Security Essentials now & I can’t believe how much faster my computer runs. So far, so good.


23 posted on 09/29/2011 7:08:02 AM PDT by alicewonders
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To: Chickensoup
Here is a support article from hostmonster that may help titled Password Protected Folder Gives Continual Prompts. Maybe there is a webfolder on your desktop, under "network places", or under "my computer" that is linked to some sort of hostmonster cloud-based folder.
24 posted on 09/29/2011 7:12:22 AM PDT by mmichaels1970
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To: thoolou

Not a virus folks. Had to delete one of the email addresses to my website that was pointed instead to hostmonster. I will need to get it repointed to the correct server, Experthost.


25 posted on 09/29/2011 7:13:24 AM PDT by Chickensoup (In the 20th century 200 million people were killed by their own governments.)
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To: mmichaels1970

Thank you everyone! Fixed. My heros!!


26 posted on 09/29/2011 7:16:58 AM PDT by Chickensoup (In the 20th century 200 million people were killed by their own governments.)
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To: tnlibertarian

Pop Up That Won’t Go Away

I believe if you have that for more than four hours, you are supposed to seek medical attention.

That is funny, even on a bad day!


27 posted on 09/29/2011 7:17:51 AM PDT by Chickensoup (In the 20th century 200 million people were killed by their own governments.)
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To: Chickensoup

Glad you got everything working.


28 posted on 09/29/2011 7:26:25 AM PDT by tnlibertarian (Things are so bad now, Kenyans are saying Obama was born in the USA.)
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To: Chickensoup
If you are running WinXp, take note of when it appeared. Then reboot PC into Safe Mode (hold down F5 as system boots).

Then in Safe Mode, run System Restore and select a restore point that is before the time of the infection. It might work.

29 posted on 09/29/2011 7:33:34 PM PDT by Bloody Sam Roberts (Deploy. Dominate. Disappear.)
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