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Computer Help Please
Vanity | October 2, 2011 | Chuckster

Posted on 10/03/2011 9:36:03 AM PDT by Chuckster

Little help here please. After the latest automatic update, Firefox refuses to run on my computer (Win XP Pro). I have tried everything I can think of but it just will not run. Firefox is set as the default browser on my computer but will not start by clicking the desktop shortcut, or from the start menu. I have tried starting it from the Run command line and by going into the file manager and starting it from program files. Nothing.

Thanks for any help anyone can offer.

I have uninstalled, reinstalled and rebooted several times - no joy.

While running through this problem I discovered that both Google chrome and Safari have the same problem. The only browser that will start up is IE Explorer.


TOPICS: Computers/Internet; Miscellaneous
KEYWORDS: browser; computer; firefox; vanity
I am at my wits end on this. I really do not like IE.
1 posted on 10/03/2011 9:36:03 AM PDT by Chuckster
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To: Chuckster

When you do ctl-alt-del and open task manager do you see Images named “firefox.exe”?

Also, I highly recommend Chrome (you can get it on Google’s site. It is faster than firefox and a bit more user-friendly.

I agree with you about IE — I only use it for business applications.


2 posted on 10/03/2011 9:46:22 AM PDT by freedumb2003 (Herman Cain 2012 -- the man we need at the time we need him)
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To: Chuckster

I seem to have all the browsers, I usually just use IE though.

Do you have Malware Bytes? If so you should run it, just in case.


3 posted on 10/03/2011 9:48:02 AM PDT by GeronL (The Right to Life came before the Right to Happiness)
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To: Chuckster

I had the same problem once but Firefox and Chrome worked again when I reinstalled again them a week later.


4 posted on 10/03/2011 9:49:43 AM PDT by Rockingham
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To: Chuckster

It could be a conflict with your add-ons.

Go to the program files directory once more and hold the shift key down while clicking on firefox.exe. This should put you in safe mode and bring up a window where you can disable add-ons etc. for troubleshooting.


5 posted on 10/03/2011 9:54:51 AM PDT by joedel
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To: Chuckster

XP Pro has a nasty habbit of maintaining numerous instances of Firefox.exe (Firefox) running in the Task Manager. This means that although you ‘think’ Firefox is closed; it isn’t. It’s still residing in memory and taking cycles - but isn’t able to be displayed because you’ve allegedly ‘closed it’. IMHO, this is a flaw with XP Pro (I haven’t seen it in XP Home - not saying it doesn’t exist there; I’m just unaware of it).

So, either of these solutions should work.
1) Restart your machine when this beasties pops up - frustrating, consumes time and patience, but it should work.

2) Right click on task bar, pull up Task Manager. Switch to ‘Processes’ Tab, select and cancel each and every ‘Firefox.exe’ process you have running.

Either one should get you up and running.


6 posted on 10/03/2011 9:57:53 AM PDT by Hodar ( Who needs laws; when this FEELS so right?)
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To: Chuckster

Did you shut down and restart the computer? If not, try that first.

See if you can find the actual executable program (i.e. “Firefox.exe”). Try double-clicking on that and see if it runs. If it does run, then the problem is your shortcuts on the desktop and/or in the Start menu are just pointing to the wrong place.

Use IE to download the current versions of Firefox and other browsers and reinstall them. That should fix them.

Did you do anything to the computer about the time the browsers stopped working? (i.e. installed new or updated software?). It’s hard to see how multiple browser programs would suddenly stop working.

Is your antivirus program up to date?


7 posted on 10/03/2011 10:00:09 AM PDT by Johnny B.
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To: Chuckster
Have you rebooted the computer between all these reinstalls?
8 posted on 10/03/2011 10:02:10 AM PDT by E. Pluribus Unum ("Government does not solve problems; it subsidizes them." --Ronald Reagan)
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To: Chuckster

Go to filehippo and get the version that worked for you, install, you’re done
OR
do a system restore to the point before Mozilla decided to ruin your life for you. This may not work. It didn’t for me last time Mozilla did their fancy footwork on me.
And yes, I’ve been using Thunderbird and Firefox for years and yes my version of Firefox is legacy by choice.
I hate upgrades.


9 posted on 10/03/2011 10:02:52 AM PDT by Rytas
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To: Hodar

—This means that although you ‘think’ Firefox is closed; it isn’t. It’s still residing in memory and taking cycles - but isn’t able to be displayed because you’ve allegedly ‘closed it’.—

So, I’m not the only one. I’m just posting to vote for your response. It is what causes the problem for me on the rare occasion I have it. And it isn’t just Firefox. Winamp and some other software does it as well. I just get in the habbit, when an application won’t run, of checking to see if windows thinks it’s already running. I delete the one that shows up on the list and life is good again.


10 posted on 10/03/2011 10:03:13 AM PDT by cuban leaf (Were doomed! Details at eleven.)
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To: Chuckster; All

I do not have an answer but since this is a computer thread, I have a question that is unrelated to your problem. Does any one know where the info is stored on my computer? Specifically User Name and passwords for sites like FR or my Email program.


11 posted on 10/03/2011 10:08:31 AM PDT by Red_Devil 232 (VietVet - USMC All Ready On The Right? All Ready On The Left? All Ready On The Firing Line!)
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To: Red_Devil 232

In firefox, it would be tools, options, security, saved passwords.


12 posted on 10/03/2011 10:12:37 AM PDT by joedel
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To: cuban leaf

Worked R&D in my past life; did lots of validation runs to debug firmware and RTL code in numerous OS’s. While I didn’t see this happen with WinAmp; I have no doubt whatsoever that this may have been the case. I just noticed this with Firefox more than any other application that I commonly used.

I didn’t have this issue with Chrome, or any of the various other applications I have used. So, no; you are far from the only one who noticed this issue with Firefox.


13 posted on 10/03/2011 10:14:41 AM PDT by Hodar ( Who needs laws; when this FEELS so right?)
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To: Chuckster

Have you downloaded any “free” software lately. That happened to me recently and it caused all kinds of grief. I thought my hard drive had failed before I finally got the kinks out of the system. To make matters worse, it was when I wanted to uninstall this “free” software that the problems started. Moral to this story. Nothing is free.

Yes, and it was with Firefox.


14 posted on 10/03/2011 10:18:00 AM PDT by RichardW
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To: Red_Devil 232
Specifically User Name and passwords for sites like FR or my Email program.

Which browser? Each browser stores/saves them differently.

In Firefox, it is a 'passwords.json' file that is stored in the user profile section.
15 posted on 10/03/2011 10:19:19 AM PDT by TomGuy
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To: joedel

Thank you very much! That is exactly what I was looking for. Is there something similar in IE? I run both but mostly FF.


16 posted on 10/03/2011 10:22:26 AM PDT by Red_Devil 232 (VietVet - USMC All Ready On The Right? All Ready On The Left? All Ready On The Firing Line!)
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To: Chuckster

I had the same problem. I just removed the new version of Firefox and downloaded an older version - it was all fixed.

It periodically asks me if I want to update and I always decline.


17 posted on 10/03/2011 10:24:57 AM PDT by 30Moves
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To: TomGuy

I run firefox and IE. I found what I was looking for in Firefox but not IE.


18 posted on 10/03/2011 10:26:48 AM PDT by Red_Devil 232 (VietVet - USMC All Ready On The Right? All Ready On The Left? All Ready On The Firing Line!)
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To: Red_Devil 232

For IE, paste this in the RUN box at the start menu:

RunDll32.exe keymgr.dll,KRShowKeyMgr


19 posted on 10/03/2011 10:29:08 AM PDT by joedel
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To: Chuckster

are you logged in?


20 posted on 10/03/2011 10:36:55 AM PDT by joe fonebone (Project Gunwalker, this will make watergate look like the warm up band......)
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To: TomGuy

The problem I am having is logging into a web site I signed up for years a go. At the time I had a different email account which I no longer have. So I can’t request the site to send an email with my old password. I can easily create a new user name and password but it would be like doing the something here on FR. Like staring out all over again and being considered a newbie.


21 posted on 10/03/2011 10:44:22 AM PDT by Red_Devil 232 (VietVet - USMC All Ready On The Right? All Ready On The Left? All Ready On The Firing Line!)
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22 posted on 10/03/2011 10:57:46 AM PDT by TheOldLady (FReepmail me to get ON or OFF the ZOT LIGHTNING ping list)
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To: RichardW

Yep. I learned that lesson long ago. TANSTAAFL


23 posted on 10/03/2011 12:02:50 PM PDT by Chuckster (The longer I live the less I care about what you think.)
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To: GeronL

Yes, I have Malware Bytes running


24 posted on 10/03/2011 12:05:45 PM PDT by Chuckster (The longer I live the less I care about what you think.)
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To: joedel

FF will not start in safe mode. Tried several times.


25 posted on 10/03/2011 12:07:06 PM PDT by Chuckster (The longer I live the less I care about what you think.)
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To: Hodar

This one I know. I often have to use Task Manager to close FF completely.


26 posted on 10/03/2011 12:08:47 PM PDT by Chuckster (The longer I live the less I care about what you think.)
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To: Johnny B.
Did you shut down and restart the computer? If not, try that first.

Check!

See if you can find the actual executable program (i.e. “Firefox.exe”). Try double-clicking on that and see if it runs. If it does run, then the problem is your shortcuts on the desktop and/or in the Start menu are just pointing to the wrong place.

Check!

Use IE to download the current versions of Firefox and other browsers and reinstall them.

Check!

That should fix them.

Nope!

Did you do anything to the computer about the time the browsers stopped working? (i.e. installed new or updated software?). It’s hard to see how multiple browser programs would suddenly stop working.

No. There was an automatic update of FF overnight. No other changes.

Is your antivirus program up to date? Of course.

Great minds think alike, it seems. But the problem is elsewhere.

27 posted on 10/03/2011 12:17:22 PM PDT by Chuckster (The longer I live the less I care about what you think.)
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To: E. Pluribus Unum
Have you rebooted the computer between all these reinstalls?

Several times d:^/

28 posted on 10/03/2011 12:19:20 PM PDT by Chuckster (The longer I live the less I care about what you think.)
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To: Chuckster; All

How weird! The post that had the best suggestion has disappeared from the thread!

Any how, whoever you are that suggested I dl and install the latest flash and java apps was right. That fixed the problem.

Thanks!


29 posted on 10/03/2011 12:28:12 PM PDT by Chuckster (The longer I live the less I care about what you think.)
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To: Chuckster

Perhaps the suggestion was on the other thread?

http://www.freerepublic.com/focus/f-chat/2787167/posts


30 posted on 10/03/2011 4:56:42 PM PDT by Immerito (Reading Through the Bible in 90 Days)
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To: Chuckster
I'm guessing at this point that you've installed/un-installed Firefox two or more times and it still won't start up for you.

Try this:

* Download Auslogics Free Registry Cleaner.
* Install and run it.
* Press "Skip" when it asks you to register.
* Press "Scan Registry" and let it run
* When it finishes, you'll see a bunch of orphaned registry entries. These can safely be fixed by pressing the correct button in Auslogics Registry Cleaner.

Reboot computer when done, re-install Firefox.

Hope that works for you,

USC

31 posted on 10/03/2011 5:02:11 PM PDT by usconservative (When The Ballot Box No Longer Counts, The Ammunition Box Does. (What's In Your Ammo Box?))
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