Skip to comments.vanity: my e-mail stopped accepting my user name and password
Posted on 11/04/2011 7:34:20 PM PDT by RaceBannon
Okay, I am stumped. For the last 2 days, my e-mail started acting up and now it is doing it all day I cant log on to my e-mail when I get an error message, it says
Task "My e-mail addy"- Receiving' reported error (0x800CCC92) : 'Your e-mail server rejected your login. Verify your user name and password in your account properties. Under Tools, click E-mail accounts. The server responded: -ERR [AUTH] Incorrect username or password. (error 999)'
I cannot access my e-mail!!
it does work when accessed remotely
No smart alec MAC comments please
Talk nice. Buy it flowers.
I guess first thing is to make sure you didn’t accidentally hit caps lock and that would affect your login. Other than that, possibly you’ve been hacked and someone took over your e-mail account?
IBSAMC - (In Before Smart Alec Mac Comments!)
Have you added any software since your last positive access to your email?
Mine has been doing the same sporadically as well. I have two ISP’s and a domain hosting with another. I had been receiving e-mails regularly all day while on my air-card before shutting it down and heading to my office. When I got to my office I could not get to my e-mails for quite some time. The air-card and the office are the same ISP but different modems.
I have also been getting several notices through the evening on my home ISP’s connection.
I checked that, also, since I have the original settings on my account, only I can change them
I can access it remotely, too, no prob, it is on 2007 outlook, anyone hear of this?
B) Have you tried both just the user name, and also the full email address? (IE: kingu and email@example.com) - many providers have recently switched to requiring the full e-mail address.
C) If this is a work e-mail, is the POP port available on your company's network for access outside of the corporate network? Or do they require you use IMAP access?
I’d remove the accounts in your email program then go back and add them back in.
att, it uses a yahoo server
the ports are the same 946 and 442 or somethign like that
I always had to use my full address with @att.net
Ya just gotta hank it.
Check to see if you have any recent updates on your
firewall. Could be prepping for the 11-9-11 EMERGENCY ACTIVATION. Ooooooo......
no, but, when using facebook on WND site, it likes to jump up and down the page and when the e-mail password box came up, I was typping in it before I knew it
I had to retype my user name and password many times, So, I went right to options and started over, it is like nothing is the same as I started, either!
I have not changed user names and passwords for years, so, it is not a memory thing
I know that I once had a problem retrieving comcast e-mail through outlook because they decided to change the SMTP/POP3 numbers without telling their customers. They wanted a more secure port (or something).
It took me forever to find the information so I could start getting my e-mail again. Do you have Comcast and is your outlook 2007 newly loaded and/or upgraded from an older version?
Forgot to add this was on two different computers and each’s firewalls are different.
If you’re on a wi-fi connection, check to make sure that you’re using the right connection, IOW, YOUR connection.
Also, I had a problem similar to that a couple of years ago, and it turned out that the date on my machine had changed and correcting it fixed the problem (don’t ask me why that was even the problem).
no, it’s ATT, through comporium, they said it is not their server, it’s ATT’s, so, I called ATT,
ATT wont handle it because I use OUTLOOK!
Outlook asked me the same 4 questions in a row in Hindi accent, so I told him he needed more training and hung up on him
I have rebooted, installed all service packs, SP1 for windows 7, the outlook service pack, all security updates
I am running a microsoft essentials scan now, too, going to do the old SCAN-DISK as soon as I can, too
Try to log on to your email using your web browser and your isp’s home page. If you can log in via internet, that means your username/password are still working and the problem is with your email program (probably configuration).
If you still can’t log in, you should consider the possibility that someone hacked your account and changed your password. Ask the people in your contacts list if they’ve been getting spam from your account.
Either way, you’re probably looking at some phone time with your provider.
Have you tried to log in to your email directly from the web portal?
The following mail server settings will work with all AT&T email domains: @ameritech.net, @att.net, @bellsouth.net, @flash.net, @nvbell.net, @pacbell.net, @prodigy.net, @sbcglobal.net, @snet.net, @swbell.net, @wans.net.
Email Program Settings Field: Enter:
Incoming (POP) inbound.att.net
Outgoing (SMTP) outbound.att.net
Incoming mail server: POP3
Incoming/Outgoing User Name: Full AT&T email address, including domain (e.g., firstname.lastname@example.org, email@example.com)
Incoming mail port #: 995,
secure connection (SSL) checked
Outgoing mail port # 465,
secure connection (SSL) checked
I found this on their web site, it looks like your incoming and outgoing may need to change???? Maybe???
no, I have already logged on remotely through ATT’s page/Yahoo’s page, so, my user names and passwords are the same
the previous post with the wiki info sounds like a plan,
I am going to run my scans and then do error checking (SCAN DISK) and see what happens, then do a system restore if all else fails
oops - this may be important?
Note: When updating the secure server settings, check the SSL check box first and then update the port number if necessary.
Here’s the link where I found this information! Sorry to keep posting without thinking I might have more info... Just very tired!
I tried that, they didnt work either
More info on an update that was released for outlook 2007 called KB2412171
Nothing worse than trying to trouble shoot your e-mail. Been there, done that! Frustrating to say the least. But, I do hope with some of our suggestions you are up and running again! Good Luck and Goodnight.....
I was having all kinds of intermittent and weird network problems last weekend. It wound up being hard disk errors that were fixed when I ran checkdisk /repair. Defragmented a couple passes, then cleaned out the registry and defragged the registry as well. I did a restore as well. Runs great again.
This has happened to me a few times. I am currently experiencing the problem in my outlook express acct. You have to reset your settings and I never write it down so I have to get the ATT help guys to walk me through it. Just go to the online tech people and they will help you with it.
Clear your cookies. Then try again.
And what would cookies have to do with Outlook?
IF you are still in (the area affected by the freak snow storm) your ISP might not be functional?
Cablevision has had numerous outages in North NJ, Hudson Valley NY and all over Ct from what I’ve heard.
Sorry, I didn’t read far enough. I assumed you were using web-based mail.
I found a shiny button on the sidewalk today.
I have had trouble like that with Outlook before. I know Outlook Express can have corruption problems. Not sure if the same thing happens with Outlook.
Try running the C:\Program Files\Microsoft Office\Office14\SCANPST.EXE file.
Bush`s Fault !
when I got up today, it was fine
The last thing I did was run Microsoft Security scan, I never got to the ERROR CHECKING I was hoping would be the cure
THANK YOU ALL !! :)
iT STARTED DOING IT AGAIN!!
If you have not tried that, do so. If you CAN log in successfully then the fault falls squarely onto Outlook. If not, then your account is messed up on THEIR server.
As a further test, I would suggest downloading Mozilla Thunderbird email client, installing it and then using all the appropriate POP/SMTP mailserver settings along with your current username and password in the Thunderbird account setup.
If Thunderbird is able to access your account on the server then Outlook is hosed or hacked.
The workaround may be to take steps to backup/export all of your contacts and messages from Outlook (Google it) and then wipe it out and try a re-install of Outlook. Then import all and retry.
Another workaround would be to use your Windows System Restore to restore to a time before this mess started. Might work.
Good luck big guy!
I would do the error check on the disk just to be certain. If the problem starts after the computer warms up, it could indicate a hardware issue and not a software one.
This is what I meant by intermittent problems. Sometimes it worked well for hours and other times it sputtered and slowed to a crawl. I also thought it was software and did multiple restores, virus scans, etc. but it was a couple bad sectors on the hard drive. If you don’t do the error check and lock out the sectors, you can seriously fragment the files on that drive.
I did the error scan earlier today, it still does it but much less frequent, looks like I need to do some downloading of video files, defrag, and rescan
Auslogics Boostspeed is a good system repair utility. I think they have a 30 day trial version. It may not fix your specific problem, but it should help to assure that other issues with the registry, etc. are not contributing in some way.
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