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Possible Computer Virus (Need Advice)
n/a | 2-25-2012 | Me

Posted on 02/25/2012 9:46:12 PM PST by fieldmarshaldj

I've had more and more difficulties with accessing webpages (serious slowdown and pages freezing up) along with rapid bumping-off of being logged in to different websites (such as IMDb, eBay, etc.), for which I should be permanently logged in (or at least in eBay's case, for 24 hours). I go through maybe 5-10 pages or less and I get inexplicably knocked off. Again, it's not localized to just a few websites, but across the board. This computer is less than 2 years old, doesn't have a lot of memory used (or junk cluttering the system).

I have Kaspersky anti-virus and ran a scan, but it shows no viruses. I did a defrag and it was no help, and also a checkdisk scan at start-up, and that also did nothing to improve the situation.

Any ideas as to what is wrong with my computer ? I am stumped. Thanks.


TOPICS: Chit/Chat; Computers/Internet
KEYWORDS: computer; virus
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1 posted on 02/25/2012 9:46:15 PM PST by fieldmarshaldj
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To: fieldmarshaldj

Try Malwarebytes (free edition).


2 posted on 02/25/2012 9:49:06 PM PST by mkmensinger
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To: fieldmarshaldj

Check with your service provider to make sure your DNS settings haven’t been hijacked.


3 posted on 02/25/2012 9:53:09 PM PST by Company Man (La Quinta -- Spanish for "Next to Denny's")
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To: fieldmarshaldj

Try superantispyware free, and Malwarebytesantimalware, free.

Do quick scans with each and then do the deep scans.

Actually I would concentrate on the Superantispyware first.

Do you set the Kaspersky on it’s deepest scan version when you scan?


4 posted on 02/25/2012 9:53:25 PM PST by ansel12 (Romney is unquestionably the weakest party front-runner in contemporary political history.)
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To: fieldmarshaldj
Are you on DSL or cable?

I do know AT&T DSL has been having trouble in our area.

5 posted on 02/25/2012 9:54:23 PM PST by The Cajun (Palin, Free Republic, Mark Levin, Newt......Nuff said.)
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To: fieldmarshaldj

How many different browsers have you tried?
Does the same thing happen in different browsers?

I had a very old computer and it was getting bogged down but I started using Chrome (it was faster) - then I have this new one and I still use Chrome - much faster than IE and FF.

Cool thing about chrome - you can right click at the top tabs and delete running programs with a quick task manager - I watch a bunch of videos and that slows down the puter.


6 posted on 02/25/2012 9:56:13 PM PST by libertarian27 (Check my profile page for the FReeper Online Cookbook 2011)
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To: mkmensinger

I got a virus, one of those fake anti-virus ones... it was a borrowed computer. I downloaded something to kill it but it also killed some important files in the PC. I really bungled that one.

It wouldn’t let me add Malware Bytes, it should have been there before it.


7 posted on 02/25/2012 9:56:33 PM PST by GeronL (The Right to Life came before the Right to Pursue Happiness)
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To: ansel12; mkmensinger

I’ll give the Malwarebytes a run right now. And, yes, I do have Kaspersky set to full scan.


8 posted on 02/25/2012 9:56:40 PM PST by fieldmarshaldj
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To: The Cajun

Comcast/Xfinity. Cable (wireless).


9 posted on 02/25/2012 10:03:47 PM PST by fieldmarshaldj
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To: libertarian27

This slowdown has only been recent. I don’t use different browsers.


10 posted on 02/25/2012 10:05:07 PM PST by fieldmarshaldj
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To: fieldmarshaldj

Could be your line is noisy or your router/ DSL modem is going bad. Check with your service provider first to run a diagnostic on your line. There should also be diagnostics you can run from the computer to check the router/modem.


11 posted on 02/25/2012 10:07:22 PM PST by Kirkwood (Zombie Hunter)
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To: mkmensinger

Malwarebytes is excellent for cleaning up. For running protection, get rid of the heavy dinosaurs like Kaspersky, Symantec and the others and go with Avast.


12 posted on 02/25/2012 10:07:44 PM PST by Hardraade (http://junipersec.wordpress.com (nobody gives me warheads anyway))
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To: fieldmarshaldj

I have several different browsers, even Safari athough it crashed my PC when I tried it.


13 posted on 02/25/2012 10:09:15 PM PST by GeronL (The Right to Life came before the Right to Pursue Happiness)
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To: fieldmarshaldj

Are we still supposed to run defrag??

I thought that went out with the invention of the Gigabyte. heh


14 posted on 02/25/2012 10:10:32 PM PST by GeronL (The Right to Life came before the Right to Pursue Happiness)
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To: fieldmarshaldj
I would assume you have security protocols in place with your wireless modem?
15 posted on 02/25/2012 10:12:32 PM PST by The Cajun (Palin, Free Republic, Mark Levin, Newt......Nuff said.)
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To: GeronL
It wouldn’t let me add Malware Bytes, it should have been there before it.

You can always use a second computer to download it onto a flash drive, you can even change the name of it to fool the malware.

16 posted on 02/25/2012 10:17:57 PM PST by ansel12 (Romney is unquestionably the weakest party front-runner in contemporary political history.)
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To: fieldmarshaldj

Are you using a wifi connection?
Have you refreshed your connection?
Your computer is new but how old is your router?
What browser are you using?


17 posted on 02/25/2012 10:20:09 PM PST by libertarian27 (Check my profile page for the FReeper Online Cookbook 2011)
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To: fieldmarshaldj

Just to compare notes, I just got a new computer after being bogged down with various virus and malware attacks. I had even installed Norton Antivirus to get rid of them, which seemed to work for a while, but I still periodically had problems associated with “svchost” (sic) I learned various ways out of an “attack”, such as returning to a checkpoint. To do this I would wait exactly six minutes after being hung on a “complete” notice in the boot, which usually just flashed by, then a screen would appear with the prompt to reload from a checkpoint. More recently I had had success with the “extreme patience” approach of clicking a button and waiting ten minutes or more for a prompt, to get through a shutdown, even though this took well over an hour. Finally, I did this and the boot failed anyway, and at the six minute timeout, a black screen appeared.

So, it was off to the store. I had saved some stuff on thumbnails, but I may attempt to access my old hard drive to copy all my user files onto my new TWO TERABYTE hard drive. I can’t get over that ... TWO TERABYTES.


18 posted on 02/25/2012 10:32:18 PM PST by dr_lew
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To: ansel12

I have been thinking about getting an old computer and running it without a hard drive using a Linux OS on a CD. No viruses and no tracking cookies, just turn it off and there is nothing saved.


19 posted on 02/25/2012 10:35:07 PM PST by GeronL (The Right to Life came before the Right to Pursue Happiness)
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To: All

I’m running the Malwarebytes scan at present, which will likely take some time to do. I had some difficulty getting it started, receiving the same types of error messages I get with looking at so many webpages (i.e. “page is not responding”).


20 posted on 02/25/2012 10:41:22 PM PST by fieldmarshaldj
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To: fieldmarshaldj
(i.e. “page is not responding”).

Have seen that with XP when something is eating up a bunch of processor time or memory problems.

I am assuming you're running Win 7 since you said the machine is less than 2 years old.

21 posted on 02/25/2012 10:48:36 PM PST by The Cajun (Palin, Free Republic, Mark Levin, Newt......Nuff said.)
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To: fieldmarshaldj
Sounds like someone is stealing your bandwidth, Field.

Someone hacked into ours, so we pulled the plug on it for a few days and they went away.

22 posted on 02/25/2012 10:57:52 PM PST by TheWriterTX (All in now for Newt Gingrich)
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To: fieldmarshaldj

If you’re on cable, I suggest having your modem replaced Monday morning. They only have a lifetime of 5 years, most of the time less.


23 posted on 02/25/2012 11:06:51 PM PST by BIGLOOK (Keelhaul Congress!)
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To: TheWriterTX

Do you use passwords and high security settings?


24 posted on 02/25/2012 11:08:38 PM PST by ansel12 (Romney is unquestionably the weakest party front-runner in contemporary political history.)
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To: BIGLOOK
If you’re on cable, I suggest having your modem replaced Monday morning. They only have a lifetime of 5 years, most of the time less.

I second your suggestion.

25 posted on 02/25/2012 11:15:05 PM PST by Auntie Mame (Fear not tomorrow. God is already there.)
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To: ansel12
Of the 10 WiFi networks I can see in my neighborhood, rural area, 3 are working wide open and unsecured.
I can't believe that in this day and age.
26 posted on 02/25/2012 11:16:27 PM PST by The Cajun (Palin, Free Republic, Mark Levin, Newt......Nuff said.)
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To: fieldmarshaldj

See if COMCAST has a support section on their website. If they do see if it has Known Issues or simular name and click on it. The problem could be on their end as easilly as yours. If you got the same frontal system we did the winds been murder the past 24 hours or more here. Most services have a section where they post any known service issues on their end.


27 posted on 02/25/2012 11:26:53 PM PST by cva66snipe (Two Choices left for U.S. One Nation Under GOD or One Nation Under Judgment? Which one say ye?)
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To: The Cajun; TheWriterTX

I don’t use wi-fi but I got a router with the n, not the g technology and used it for a couple of weeks (will be using it later).

I tried to follow directions the first time and get as much security as I could in my set up, but it took me a couple of more efforts to really max it out, I had to google the issue, reread things a few times, but then I think I finally nailed it.

I taped my complicated password and information to the router itself, and to my screen.

My impression is that is as good as it can be according to my research on the internet.


28 posted on 02/25/2012 11:28:46 PM PST by ansel12 (Romney is unquestionably the weakest party front-runner in contemporary political history.)
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To: fieldmarshaldj

http://customer.comcast.com/help-and-support/internet/ Try this site. Up in the blue tabs at the top is Alerts. I can’t check for you because I do not have Comcast and it requires user log in.


29 posted on 02/25/2012 11:40:02 PM PST by cva66snipe (Two Choices left for U.S. One Nation Under GOD or One Nation Under Judgment? Which one say ye?)
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To: fieldmarshaldj

Husband said whatever browser you are using, clear cache and cookies.


30 posted on 02/25/2012 11:41:44 PM PST by beaversmom
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To: libertarian27

The router isn’t old, either. I use Internet Explorer 9.


31 posted on 02/25/2012 11:42:27 PM PST by fieldmarshaldj
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To: The Cajun

Yes, Windows 7. The prior computer I used was XP and something started inexplicably eating up nearly all the memory. Took it for repairs and they said it wasn’t worth bothering with.


32 posted on 02/25/2012 11:45:51 PM PST by fieldmarshaldj
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To: TheWriterTX

It’s possible. I’ve just got to rule out a virus. I’m an hour and a half into the Malwarebytes scan and it hasn’t found anything yet.


33 posted on 02/25/2012 11:47:00 PM PST by fieldmarshaldj
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To: BIGLOOK

The modem was replaced just a few months ago.


34 posted on 02/25/2012 11:47:44 PM PST by fieldmarshaldj
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To: cva66snipe

I need to rule out the possibility of a virus, which is what I personally think it is. The situation has been worsening over the past month and appears exclusive to browsing (not weather related).


35 posted on 02/25/2012 11:50:10 PM PST by fieldmarshaldj
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To: fieldmarshaldj
I’m an hour and a half into the Malwarebytes scan and it hasn’t found anything yet.

LOL, fun isn't it? As a guy who uses the computers that others discard for these reasons, I have spent days scanning before I can turn it into a usable/safe computer.

36 posted on 02/25/2012 11:57:40 PM PST by ansel12 (Romney is unquestionably the weakest party front-runner in contemporary political history.)
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To: fieldmarshaldj
Hour and a half and Malwarebytes is not finished yet, interesting.

On my wife's Win 7 machine, it doesn't take more than 45 minutes to run a full scan.
It's a i7 quad core laptop with 6Gb of memory.
Do you know if you have an i3, i5, or i7 processor?
I'm just suspicious of the time it's taking to run the scan.

37 posted on 02/26/2012 12:00:09 AM PST by The Cajun (Palin, Free Republic, Mark Levin, Newt......Nuff said.)
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To: The Cajun

I don’t know what the processor is off the top of my head, but I know I don’t have 6Gb of memory. The scan is now at 2 hours, but it probably is running slowly. You can easily read out each individual part of the system it’s scanning. The Kaspersky ordinarily takes several hours to run as well. On the old computer, the last scan I ran with Webroot, it went over 13 hours.


38 posted on 02/26/2012 12:17:07 AM PST by fieldmarshaldj
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To: fieldmarshaldj

I have a stupid question. Do you have any other programs running right now while scanning such as Windows media player or along that line?


39 posted on 02/26/2012 12:19:27 AM PST by cva66snipe (Two Choices left for U.S. One Nation Under GOD or One Nation Under Judgment? Which one say ye?)
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To: cva66snipe

Other than this window and a game of Solitaire, no.


40 posted on 02/26/2012 12:25:13 AM PST by fieldmarshaldj
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To: fieldmarshaldj
Don't know what to tell you, but the old clunker I use, and I mean old (Pentium II, 400 Mhz, 13 years old), runs a quick Malwarebyte scan in 35 minutes and a full scan in 2 1/2 hours.

Something is eating up process time or you are having big time memory problems is all I can think of right now.
Did you run Kaspersky *TDSSKiller* free and stand alone to make sure you didn't have any *rootkit* type of virus messing with the registry, these are very nasty.

41 posted on 02/26/2012 12:39:20 AM PST by The Cajun (Palin, Free Republic, Mark Levin, Newt......Nuff said.)
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To: The Cajun; fieldmarshaldj

For me (around2003) a Malwarebytes scan is about 3 hours.

Superantispyware is a little over 4 hours.


42 posted on 02/26/2012 12:51:40 AM PST by ansel12 (Romney is unquestionably the weakest party front-runner in contemporary political history.)
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To: The Cajun

The processor on here is listed as AMD Athlon (tm) II P-320 Dual Core. Memory is shown as 241gb free out of 286gb. Other than their usual anti-virus, I don’t recall having run the TDSS Killer. I can try running that when this is done, but I have no idea how long this program is going to take (now at 2hrs, 45min — and still showing no objects detected).


43 posted on 02/26/2012 12:59:02 AM PST by fieldmarshaldj
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To: ansel12

It is taking anywhere from 1-4 seconds scanning literally every little background jpg. or whatnot on any given webpage. Unless I’m mistaken (and I do not profess to be a computer expert), there has got to be upwards of a million or perhaps tens of millions of possible individual items that may be in the system, and with having only looked at 84,000 in 2 hrs and 50 minutes, this scan could take days.


44 posted on 02/26/2012 1:06:21 AM PST by fieldmarshaldj
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To: ansel12
For me (around2003) a Malwarebytes scan is about 3 hours.

Dang, my old clunker Gateway must be really screaming, LOL.

When I run Malby, I have nothing else running, not even screen saver.
2 1/2 hours is normal for a full scan on C drive 32 Gb.
I don't usually scan the other partitioned drives on the primary drive or the secondary hard drive.
I figure if something is going to get you, it's going to get you on C.
On my wife's Win 7 machine, I scan the whole computer, both the primary SSD and the secondary hard drive because it just flies through it so fast, 45 minutes for everything.

45 posted on 02/26/2012 1:10:07 AM PST by The Cajun (Palin, Free Republic, Mark Levin, Newt......Nuff said.)
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To: fieldmarshaldj

What OS are you running? How much memory (RAM) do you have on your system?

I use a combination of AVG (free antivirus; excellent) and Malwarebytes; both can be obtained for free at www.download.com.

If you’re running Windows 7, you’d better have a bare minimum of 4GB of memory. Don’t even think about ever using IE. Use either Firefox or Chrome as your browser. Ensure your Windows updates are completely current, and......

Do what 90% of people or better NEVER do: keep your virus and malware definitions current. Such software can only protect you from what they know exist.

You may also consider running your first scans with those packages with the system booted up in Safe mode. Good luck.


46 posted on 02/26/2012 1:14:06 AM PST by RightOnline
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To: The Cajun

It’s running so slowly, I was able to copy by hand one particular scanned file...

C:\Users\DJ\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\U3Y3LOF8\imp[1].css

I mean, what is this junk ?


47 posted on 02/26/2012 1:16:03 AM PST by fieldmarshaldj
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To: fieldmarshaldj
Memory is shown as 241gb free out of 286gb

I think that's referring to disk space available on your hard drive.

The memory I'm talking about should be from 2Gb to 8Gb on a new machine, it's basically random access memory (on memory chips) so the computer is not dependent heavily on the disk page file (slow) system,(this is a basic, basic explanation). I would also recommend that you close all windows, Internet, games, etc. etc. and let Malwarebytes run by itself. Think that's how they recommend running it.

48 posted on 02/26/2012 1:27:15 AM PST by The Cajun (Palin, Free Republic, Mark Levin, Newt......Nuff said.)
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To: The Cajun

Installed memory: 3.00 GB (2.74 GB usable).


49 posted on 02/26/2012 1:37:55 AM PST by fieldmarshaldj
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To: fieldmarshaldj
After your scan, Download and run CCleaner. Run the cleaner first. Then run the registry cleaner. Choose 'backup' before you fix the registry problems.

After your scan, run Task Manager and click on the Memory Tab to see which process are eating up your memory.

After that, try downloading and running FireFox to see of there is problem with your IE9.

Also, as a precaution, download HWMonitor to check your CPU temperatures. Your machine should be idling between 28C-42C depending on the cooler and CPU.

You could very easily have a CPU that is running hot because of hardened heat sink grease and that would really slow your system down as the CPU gets hotter..

50 posted on 02/26/2012 1:38:14 AM PST by RSmithOpt (Liberalism: Highway to Hell)
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