Skip to comments.Freep a Poll! (Should airline return dying Marine's money for a flight he will not make?)
Posted on 05/02/2012 2:57:09 PM PDT by dynachrome
Should Spirit Airlines refund Jerry Meekins' ticket in spite of its 'no refund' rule for passengers who don't pay extra for insurance?
Should Spirit Airlines refund Jerry Meekins' ticket?
No. I sympathize with Meekins, but rules are rules.
Not sure. The rules are clear, but aren't there exceptions?
Yes. It's a no-brainer: give Meekins his money.
Other (post a comment).
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If they don’t, the PR will be terrible.
Airlines have offered compassionate discouts for people going to funerals forever. They should return this Marine’s money. Otherwise, you can be sure that none of his relatives will be flying Spirit Air to his funeral.
I feel for him but no. All the Airlines cheap fares are nonrefundable. They have been like that for years. The only way they would refund would be a death unfortunately. If they make 1 exception then they would have to make a million more. Why doesn’t everyone spend their energy to get the Airlines to change their policy for future travelers in this situation. I deal with this every single day and I’ve heard every story there is.
It astounds me that there should even be a question. Of course it should be refunded. What has happened to common sense? We are transitioning into a parallel universe, I swear. sd
I agree. This is classic case of a company having a policy but then being berated for not doing whatever people want. Yes it’s a sad story but the world is full of sad stories. If you dont like their policy, don’t fly with them.
Unfortunately, that Marine won’t be able to make that choice.
Thank you for voting!
No. I sympathize with Meekins, but rules are rules. 11.99% (11,798 votes)
Not sure. The rules are clear, but aren’t there exceptions? 6.62% (6,519 votes)
Yes. It’s a no-brainer: give Meekins his money. 80.27% (78,995 votes)
Other (post a comment). 1.12% (1,099 votes)
Total Votes: 98,411
Yep. Although I am fairly conservative, some of the responses I have seen here (as the father of a Marine) make me want to forget FR (not to mention.... to puke).
Should they be forced to? No.
Should the do it to avoid the bad publicity? Definitely.
The PR nightmare is not worth $500 or whatever the price of the ticket is.
They certainly don’t have to refund it. But they should, for at least two reasons.
1. It’s the right thing to do in the circumstances.
2. The publicity would be TERRIBLE if they refuse. They’d lose far more money on people refusing to fly with them.
Refund his money and give him two round trip tickets for fee.
The pr has already cost the airline far more.
I don’t get it.
When I got into a kidney stone pain attack and had to go to the emergency room, midflight; the airline allowed both my wife and I complete flexibility adjusting schedule on short notice. Normally a very expensive option. It was Delta Airlines in 2010.
I did have to present a hospital admittance record though.
Yes and no. If I were CEO, I’d write a personal check. But I’d realize that it would be dangerous to set a precedent by having the COMPANY reimburse.
Generally, you do get what you are willing to pay for.
Want the absolute cheapest airfare?
For that, you'll give up flexibility regarding potential cancellation or scheduling changes.
If you want to add that flexibility back in, the extra insurance costs will bump up the fare to levels approaching all the other Airlines, who would have been more flexable in their cancellation policy.
That little bit of flexability is built into their prices.
Frankly, I wouldn't book a flight or reserve a hotel room if they did not also offer a reasonable cancellation policy.
Usually it is a set fee, but sometimes it is a percentage rate.
BTW, I am an “almost elderly” USAF Veteran.
This entire media induced populist outrage is incredibly stupid, IMHO.
I think your solution is the best one. I usually buy trip insurance as my work schedule can be iffy.
Where’s the story behind this one??
OK,fair enough.But can we assume that you don't have any life threatening illnesses? It's not as if this guy missed the flight because he overslept.