[Altariel]

http://www.click2houston.com/news/Family-says-restaurant-locked-them-inside-over-tip-refusal/-/1735978/12440464/-/bymkr4/-/index.html

Link to a news article.

HOUSTON -

Jasmine Marks said she was trying to enjoy dinner recently with several friends at La Fisherman, located at 1935 Highway 6 South. She said the service was less than stellar; the wait staff was rude, their drinks didn’t get refilled and they didn’t receive their entire order.

When the bill came, Marks said there was a problem. The restaurant added an automatic 17 percent gratuity because their party had more than five people in it, but Marks didn’t feel like the staff earned the full tip so she asked to speak to a manager.

“We asked her, could the gratuity be removed? Could we give our own tip? She said it was part of their policy and there was nothing she could do about,” Marks said. “If you’re not satisfied with the service, you shouldn’t have to pay gratuity.”

The gratuity policy was clearly marked on the restaurant’s menus. But Marks said when they questioned it the workers wouldn’t let her or her friends leave; she claims they locked the door and called the police.

“She was like, ‘You have an unsettled bill and ya’ll can’t leave until you pay it,’” Marks said. “We paid our bill for what we ate, we paid the bill.”

(More at the link)

[Responsibility2nd]

Thank you for doing what Morgana should have done

I can’t understand why posters are too lazy to post an intelligent article with pertinent details.

[Responsibility2nd]

Jasmine Marks said she was trying to enjoy dinner recently with several friends at La Fisherman, located at 1935 Highway 6 South. She said the service was less than stellar; the wait staff was rude, their drinks didn’t get refilled and they didn’t receive their entire order.

 

 

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If this had happend to me, there would have been serious trouble DURING the meal. Not after. My wife has been known to get up herself and go wandering around the restaraunt asking the waitstaff if they know where the maganger is, because there is a serious problem with bad service over here.

 

Drinks aren't being refilled? Get up - go get the tea pitcher and fill it yourself. Complain loudly to anyone and everyone.

 

Now while some may think I'm a jerk, I'll let you know that we rarely have bad service. I know a secret to preventing it: The time to cure bad service is before it even begins. As soon as your waiter appears - stop what you're doing, make eye contact with him/her. Smile. A few seconds of chit-chat. Flirt even. Set the tone for a great meal from the get go. And you won't be disappointed.

[Kevmo]

She said it was part of their policy and there was nothing she could do about,
***I hear that a lot, as if by using the word ‘policy’ means the end of conversation on a matter. Looks like they won’t be using such a stupid stance when they’re staring down the end of a lawsuit for kidnapping.