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To: NautiNurse; Nick Danger; Chode; Ernest_at_the_Beach; EveningStar; ShadowAce; CedarDave; ...
I use the Mozilla Firefox browser. I must have my preferences set to do automatic updates, because I got the FF 14 update. Since that update, my computer freezes up while using FF. My pointer/cursor turns into a spinning light blue doughnut-shaped thing, and everything freezes up. I usually have to shut the computer down and start over again using IE, which I don't like, but at least it's working fine for me.

I have a new PC as of Sept. 2011, extra RAM, running Windows 7. Haven't had any problems with Windows 7 so far.

Anyone else having this or a similar problem? I'd appreciate any help... I'm not a computer geek, obviously. Thanks in advance!

39 posted on 07/30/2012 9:55:25 AM PDT by nutmeg (I'm with Sarah Palin: Anybody But Obama 2012)
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To: nutmeg

Three suggestions:

1. If Firefox will boot up at all, go to this link (or you can open it in IE):

http://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode?s=start+in+safe+mode&r=1&as=s

Read it and disable any add-ons/extensions you have and see if it will work. If it does, you will have to find and disable the offending extension (my problem was with either Adblock Plus or No Script - I didn’t bother to check as it was for a one-time view web page and I used IE).

2. If you have a home page (mine is FR), you might want to have it start with a blank page until you figure out the problem (Tools>Options>General>Startup - blank page).

3. Once you get it running again, go to Tools>Options>Advanced>Update and check the second box (check for updates, but let me decide to install them).

Good luck!


41 posted on 07/30/2012 1:09:45 PM PDT by CedarDave
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To: nutmeg
I hate to say this but sometimes the best fix is uninstalling and reinstalling. I'm using a little Blackberry so sorry for typos and I can't link to one of my fav free tools - CCleaner. [Don't download from Cnet - they want you to install their download tracker.]

1) Download and install ccleaner

2) Use the program uninstaller to delete FF

3) Run ccleaner to delete temp files and fix registry errors (have it back up your registry first)

4) Reboot

5) Maybe run ccleaner again just to make sure garbage gets cleaned up (optional)

6) Run the utility to create a Restore Point (sorry, wish I had the link - it's under System Properties I think)

7) Reinstall FF

Using these steps usually fixes pesky problems. Having worked in the industry since before DOS 1.3, I've seen a growing laziness, lack of skill depth, and cost cutting (outsourcing) that's killing quality and stability.

42 posted on 07/30/2012 5:22:45 PM PDT by uncommonsense (Conservatives believe what they see; Liberals see what they believe.)
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