Skip to comments.Any problems with your order from Amazon?
Posted on 12/14/2012 9:04:01 AM PST by JoeProBono
Greetings from Amazon.com.
Unfortunately we are currently unable to process your order. The financial institution issuing your credit card has refused our request to verify the billing address associated with the card presented for your order. Please note that your Amazon.com account and order have been placed on hold pending resolution of this matter. We appreciate your patience with our security measures.
We do request that you contact the issuing institution to see if you can make arrangements for them to accommodate our request.
Alternatively, you may fax us a copy of your credit card billing statement to 206-266-1838, confirming the name, address, and telephone number associated with the card.
Please don't hesitate to contact us should you have any questions, and thank you for shopping at Amazon.com.
I had the order shipped to my wife's work address rather than to the home (which is our billing address) and didn't encounter any issues there. I suspect that's because we typically order from Amazon and have deliveries made to her work address .....
Just received two LARGE boxes from them two days ago. Arrived a day earlier than I'd thought. And it was non-book, it came from an outside vendor.
Best of luck on your order.
What’s the question ?
Pain in the butt. This happened to me last year on an order. I ended calling Customer Support and had to talk to some guy in India. After a long, painful conversation, he finally got it sorted out, but I haven’t bought anything from Amazon since.
THAT reads like a scammer looking for you bank information to steal your identity.
Sounds like a freaking scam to get you to reveal your personal info to ID thieves.
This has ALL of the Hallmarks of a PHISH! Call Amazon Cutomer Service DIRECTLY! They need to know about this. If this is a PHISH then call your County Sheriff’s Office and You States’ Attourney General’s Office.
Absolutely none and I order a lot from them every week. Huge items and teeny ones. I love amazon. We get things sometimes the next day, free shipping. I accidentally ordered a big item twice. We returned the second one to a local ups truck at noon yesterday. By nightfall the money was returned to my credit card.
This sounds like a phishing scam where they want you to fax them all your credit card information. Don’t send anything.
Call Amazon (at the number on their webpage, not the number in this email) to verify. “Amazon” scams are very big around the holidays.
Hey Joe. One word of caution. The part where they talk about faxing something to them bothers me. Before doing anything, I would call them and ask if that is indeed their fax number, and if they request info in that fashion. Just sounds a little odd to me. :)
That’s gotta be a scam. Sounds like phishing.
Sounds like a phishing scam to me. They want you to fax them a credit card statement? Why? Don’t they already have that information?
Call your bank, then call Amazon at the number on their website, not any number listed in that email.
I’ve ordered much of my gifting from Amazon this year with no problems, using either a credit card or Paypal. Both worked well.
Amazon, or any other merchant, can’t be expected to send merchandise w/o verification that method of payment is legit.
We’re writing about the order you placed on December 12, 2012 . Unfortunately, we are unable to ship the item(s) as soon as we expected and need to provide you with a new estimate of when the item(s) may be delivered:
If you still want us to ship the delayed items when they do become available, (though they may arrive later than expected) please visit Your Orders on Amazon.com address to approve the delay:
Please approve the delay by December 21, 2012 to avoid cancelation. If the item becomes available before that date, we will automatically ship it to you. By approving the new delivery estimate, you are letting us know that you still want the item(s).
We will make every effort to get the delayed item(s) to you as soon as possible. If there are other items in your order, they’ll be shipped according to the delivery estimates listed in the order details in Your Account (www.amazon.com/youraccount) at no additional cost.
We apologize for any inconvenience caused by this delay.
If you have more questions about this order, you can e-mail, phone, or chat with Customer Service using the following link:
Customer Service Department
Only when they ship with Fed-ex. Then it doesn’t show up or is delivered to the wrong address.
That fax number belongs to Global Crossing Local Services, who have tons of fraud complaints against them.
>Call Amazon Cutomer Service DIRECTLY
Seriously, have you ever tried to call AMAZON directly?
Shopped exclusively with Amazon last year and thi for Christmas. No trouble with Amazon. Did have my email account through hotmail hacked. Was sent a wierd email that said it was from Microsoft and to fill in info to recover email. They wanted too much info. It was a phishing scam. I finally did work with someone from Hotmail’s geek squad and recovered email. Then let friend of mine (computer tech) do some deep scanning to see if I had any other problems.
Below from Yahoo is detailed description of phishing scams and they are thick this time of year!!! Good luck.
Identifying Phishing or Spoofed E-mails
From time to time, you might receive e-mails that look like they come from Amazon.com, but they are, in fact, falsified. Often these e-mails direct you to a Web site that looks similar to the Amazon.com Web site, where you might be asked to provide account information such as your e-mail address and password combination. Unfortunately, these false Web sites can steal your sensitive information; later, this information may be used to commit fraud. Some phishing messages contain potential viruses or malware that can detect passwords or sensitive data. We recommend that you install an anti-virus program and keep it updated at all times.
Below are some key points to look for in order to identify these e-mails:
1. Know what Amazon.com won’t ask for
Amazon.com will never ask you for the following information in an e-mail communication:
Your social security number or tax identification number
Your credit card number, PIN number, or credit card security code (including “updates” to any of the above)
Your mother’s maiden name
Your Amazon.com password
2. Requests to verify or confirm your account information
Amazon.com will not ask you to verify or confirm your Amazon.com account information by clicking on a link from an e-mail.
3. Attachments on suspicious e-mails
We recommend that you do not open any e-mail attachments from suspicious or unknown sources. E-mail attachments can contain viruses that may infect your computer when the attachment is opened or accessed. If you receive a suspicious e-mail purportedly sent from Amazon.com that contains an attachment, we recommend that you delete it and do not open the attachment.
4. Grammatical or typographical errors
Be on the lookout for poor grammar or typographical errors. Some phishing e-mails are translated from other languages or are sent without being proofread, and as a result, contain bad grammar or typographical errors.
5. Check the return address
Is the e-mail from Amazon.com? While phishers often send forged e-mail to make it look like it came from Amazon.com, you can sometimes determine whether or not it’s authentic by checking the return address. If the “from” line of the e-mail looks like “email@example.com” or “firstname.lastname@example.org,” or contains the name of another Internet service provider, you can be sure it is a fraudulent e-mail.
6. Check the Web site address
Genuine Amazon.com web sites are always hosted on the “amazon.com” domain—”http://www.amazon.com/. . . “ (or “https://www.amazon.com/. . .”). Sometimes the link included in spoofed e-mails looks like a genuine Amazon.com address. You can check where it actually points to by hovering your mouse over the link—the actual Web site where it points to will be shown in the status bar at the bottom of your browser window or as a pop-up.
Alternately, sometimes the spoofed e-mail is set up such that if you click anywhere on the text you are taken to the fraudulent Web site. Amazon.com will never send an e-mail that does this. If you accidentally click on such an e-mail and go to a spoofed Web site, do not enter any information and just close that browser window.
7. If an e-mail looks suspicious, go directly to the Amazon.com Web site
When in doubt, do not click the link included in an e-mail. Just go directly to www.amazon.com and click “Your Account” in the top right menu to view recent purchases, or review your account information. If you cannot access your account, or if you see anything suspicious, let us know right away.
8. Do not “unsubscribe”
Never follow any instructions contained in a forged e-mail that claim to provide a method for “unsubscribing.” Many spammers use these “unsubscribe” processes to create a list of valid, working e-mail addresses.
9. Protect your account information
If you did click through from a spoofed or suspicious e-mail and you entered your Amazon.com account information you should immediately update your Amazon.com password. You can do this through Your Account by choosing the option to “Change your name, e-mail address, or password” found under Account Settings.
Please be assured that if someone has been able to look at your account, they are not able to see your full credit card information. However, orders can be sent from your account using your credit card so please contact us immediately if you notice any orders that you do not recognize.
However, if you did submit your credit card number to the site linked to from the forged e-mail message, we advise that you take steps to protect your information. You may wish to contact your credit card.
Anything from any company that you have an account with, from which you purchase goods and services, that asks you to fax a copy of your billing statement to them is a COMPLETE FRAUD...c’mon people, how hard is this to figure out?