Skip to comments.Any problems with your order from Amazon?
Posted on 12/14/2012 9:04:01 AM PST by JoeProBono
Greetings from Amazon.com.
Unfortunately we are currently unable to process your order. The financial institution issuing your credit card has refused our request to verify the billing address associated with the card presented for your order. Please note that your Amazon.com account and order have been placed on hold pending resolution of this matter. We appreciate your patience with our security measures.
We do request that you contact the issuing institution to see if you can make arrangements for them to accommodate our request.
Alternatively, you may fax us a copy of your credit card billing statement to 206-266-1838, confirming the name, address, and telephone number associated with the card.
Please don't hesitate to contact us should you have any questions, and thank you for shopping at Amazon.com.
I had the order shipped to my wife's work address rather than to the home (which is our billing address) and didn't encounter any issues there. I suspect that's because we typically order from Amazon and have deliveries made to her work address .....
Just received two LARGE boxes from them two days ago. Arrived a day earlier than I'd thought. And it was non-book, it came from an outside vendor.
Best of luck on your order.
What’s the question ?
Pain in the butt. This happened to me last year on an order. I ended calling Customer Support and had to talk to some guy in India. After a long, painful conversation, he finally got it sorted out, but I haven’t bought anything from Amazon since.
THAT reads like a scammer looking for you bank information to steal your identity.
Sounds like a freaking scam to get you to reveal your personal info to ID thieves.
This has ALL of the Hallmarks of a PHISH! Call Amazon Cutomer Service DIRECTLY! They need to know about this. If this is a PHISH then call your County Sheriff’s Office and You States’ Attourney General’s Office.
Absolutely none and I order a lot from them every week. Huge items and teeny ones. I love amazon. We get things sometimes the next day, free shipping. I accidentally ordered a big item twice. We returned the second one to a local ups truck at noon yesterday. By nightfall the money was returned to my credit card.
This sounds like a phishing scam where they want you to fax them all your credit card information. Don’t send anything.
Call Amazon (at the number on their webpage, not the number in this email) to verify. “Amazon” scams are very big around the holidays.
Hey Joe. One word of caution. The part where they talk about faxing something to them bothers me. Before doing anything, I would call them and ask if that is indeed their fax number, and if they request info in that fashion. Just sounds a little odd to me. :)
That’s gotta be a scam. Sounds like phishing.
Sounds like a phishing scam to me. They want you to fax them a credit card statement? Why? Don’t they already have that information?
Call your bank, then call Amazon at the number on their website, not any number listed in that email.
I’ve ordered much of my gifting from Amazon this year with no problems, using either a credit card or Paypal. Both worked well.
Amazon, or any other merchant, can’t be expected to send merchandise w/o verification that method of payment is legit.
We’re writing about the order you placed on December 12, 2012 . Unfortunately, we are unable to ship the item(s) as soon as we expected and need to provide you with a new estimate of when the item(s) may be delivered:
If you still want us to ship the delayed items when they do become available, (though they may arrive later than expected) please visit Your Orders on Amazon.com address to approve the delay:
Please approve the delay by December 21, 2012 to avoid cancelation. If the item becomes available before that date, we will automatically ship it to you. By approving the new delivery estimate, you are letting us know that you still want the item(s).
We will make every effort to get the delayed item(s) to you as soon as possible. If there are other items in your order, they’ll be shipped according to the delivery estimates listed in the order details in Your Account (www.amazon.com/youraccount) at no additional cost.
We apologize for any inconvenience caused by this delay.
If you have more questions about this order, you can e-mail, phone, or chat with Customer Service using the following link:
Customer Service Department
Only when they ship with Fed-ex. Then it doesn’t show up or is delivered to the wrong address.
That fax number belongs to Global Crossing Local Services, who have tons of fraud complaints against them.
>Call Amazon Cutomer Service DIRECTLY
Seriously, have you ever tried to call AMAZON directly?
Shopped exclusively with Amazon last year and thi for Christmas. No trouble with Amazon. Did have my email account through hotmail hacked. Was sent a wierd email that said it was from Microsoft and to fill in info to recover email. They wanted too much info. It was a phishing scam. I finally did work with someone from Hotmail’s geek squad and recovered email. Then let friend of mine (computer tech) do some deep scanning to see if I had any other problems.
Below from Yahoo is detailed description of phishing scams and they are thick this time of year!!! Good luck.
Identifying Phishing or Spoofed E-mails
From time to time, you might receive e-mails that look like they come from Amazon.com, but they are, in fact, falsified. Often these e-mails direct you to a Web site that looks similar to the Amazon.com Web site, where you might be asked to provide account information such as your e-mail address and password combination. Unfortunately, these false Web sites can steal your sensitive information; later, this information may be used to commit fraud. Some phishing messages contain potential viruses or malware that can detect passwords or sensitive data. We recommend that you install an anti-virus program and keep it updated at all times.
Below are some key points to look for in order to identify these e-mails:
1. Know what Amazon.com won’t ask for
Amazon.com will never ask you for the following information in an e-mail communication:
Your social security number or tax identification number
Your credit card number, PIN number, or credit card security code (including “updates” to any of the above)
Your mother’s maiden name
Your Amazon.com password
2. Requests to verify or confirm your account information
Amazon.com will not ask you to verify or confirm your Amazon.com account information by clicking on a link from an e-mail.
3. Attachments on suspicious e-mails
We recommend that you do not open any e-mail attachments from suspicious or unknown sources. E-mail attachments can contain viruses that may infect your computer when the attachment is opened or accessed. If you receive a suspicious e-mail purportedly sent from Amazon.com that contains an attachment, we recommend that you delete it and do not open the attachment.
4. Grammatical or typographical errors
Be on the lookout for poor grammar or typographical errors. Some phishing e-mails are translated from other languages or are sent without being proofread, and as a result, contain bad grammar or typographical errors.
5. Check the return address
Is the e-mail from Amazon.com? While phishers often send forged e-mail to make it look like it came from Amazon.com, you can sometimes determine whether or not it’s authentic by checking the return address. If the “from” line of the e-mail looks like “firstname.lastname@example.org” or “email@example.com,” or contains the name of another Internet service provider, you can be sure it is a fraudulent e-mail.
6. Check the Web site address
Genuine Amazon.com web sites are always hosted on the “amazon.com” domain—”http://www.amazon.com/. . . “ (or “https://www.amazon.com/. . .”). Sometimes the link included in spoofed e-mails looks like a genuine Amazon.com address. You can check where it actually points to by hovering your mouse over the link—the actual Web site where it points to will be shown in the status bar at the bottom of your browser window or as a pop-up.
Alternately, sometimes the spoofed e-mail is set up such that if you click anywhere on the text you are taken to the fraudulent Web site. Amazon.com will never send an e-mail that does this. If you accidentally click on such an e-mail and go to a spoofed Web site, do not enter any information and just close that browser window.
7. If an e-mail looks suspicious, go directly to the Amazon.com Web site
When in doubt, do not click the link included in an e-mail. Just go directly to www.amazon.com and click “Your Account” in the top right menu to view recent purchases, or review your account information. If you cannot access your account, or if you see anything suspicious, let us know right away.
8. Do not “unsubscribe”
Never follow any instructions contained in a forged e-mail that claim to provide a method for “unsubscribing.” Many spammers use these “unsubscribe” processes to create a list of valid, working e-mail addresses.
9. Protect your account information
If you did click through from a spoofed or suspicious e-mail and you entered your Amazon.com account information you should immediately update your Amazon.com password. You can do this through Your Account by choosing the option to “Change your name, e-mail address, or password” found under Account Settings.
Please be assured that if someone has been able to look at your account, they are not able to see your full credit card information. However, orders can be sent from your account using your credit card so please contact us immediately if you notice any orders that you do not recognize.
However, if you did submit your credit card number to the site linked to from the forged e-mail message, we advise that you take steps to protect your information. You may wish to contact your credit card.
Anything from any company that you have an account with, from which you purchase goods and services, that asks you to fax a copy of your billing statement to them is a COMPLETE FRAUD...c’mon people, how hard is this to figure out?
Nope! I quit buying from them since they started collecting taxes for commieforia.
Sounds to me like your credit card dinged a purchase - it happens to me with some frequency because I purchase things from overseas. The credit card company flags it as a possible fraudenlent purchase. Have you tried calling your cc company?
May be a scam, but you’ll need to show us the headers from the email so we can see the source. If they had the details of your order, it’s less likely to be a scam, but it’s still not impossible, depending on how secure your computer set up is at home (are you hard wired into the wall, etc.
My first reaction would be ‘scam’. Verify before sending them any info to the number they gave you.
Nope. I’ve been an Amazon.com customer since the late 1990s... never had a problem.
>Have you tried calling your cc company?
Sure, they defer to Amazon.
I don’t know; the same FAX number is given in multiple places in Amazon’s own support database. They might contract FAX handling to that other company.
Actually I had the same thing happen to me. I used another card and had no problems. Weird.
Have them call you. It’s just hard to find, but they do call pretty quick.
Go to your account
Click on “help” way down on the bottom right of the screen
Click on Button - contact us
Down at the bottom are three options to interact with Amazon.
Given the some of the hits that company gets on a google search:
I wouldn’t give them my CC number even if Amazon said to on their website.
I think that the banks are being hit with another cyber assault today. I got the same at another site this morning.
I called my bank and they confirmed they were having some problems, but didn’t confirm it was a cyber attack. I think it is though. A DOS attacks probably.
Email headers are not the point.
Amazon has Outsourced its Customer Service to India.
>Contact their customer service
Been there done that
About 18 months ago, someone, likely a person w/access @ Discover card, used my card # 2x. One was caught by Walmart due to an out-of-state address and the other was caught by Discover, themselves. In both instances I received a phone call. No information was asked for except 1) did I order from an Indiana address? (no) and 2) did I order from an assortment of websites including Match.com, some music download site and NuEgg? (no)
In both cases, my account was not charged and I received a new card w/in days.
Not once was I asked for any information. This was the card security department and they already had all my info.
As a conservative, I wouldn’t order from Amazon if they were the last immigrant grocer!
No problem ever with Amazon.
Use a different credit card.
“Seriously,” have YOU EVER tried to UN-Screw-up your Identity and Credit? Doncha think it would/will be WORTH the EFFORT?!
Sage advice. Good post!
The few times I’ve had a issue with an amazon purchase, I got a more specific email than ‘amazon.com’ or ‘http://www.amazon.com/contact-us.';
I order from amazon several times a month (sadly). This looks like a phishing expedition to me.
Thanks for your “EFFORT”
Looking for something?
We’re sorry. The Web address you entered is not a functioning page on our site
I have spoken with several well spoken Indian women at Amazon “Customer Service”. They informed me that they can not access accounts.
Don’t click on any links in the e-mail. Go directly to www.amazon.com and type in your customer information. This is definitely a phishing expedition.
Log into Amazon and see if this is the case. If it is, fix the CC problem from within your account area (it's easy).
Otherwise, this is simply a scam.
Ditto that. I get emails supposedly from my bank saying that my account has been frozen. Please send the following information, etc. Or it has a link where it will send you to a fake bank site.
I vote scam. Received a bunch of e-mail statements from Citibank today with HUGE debts and HUGE payments. Funny thing...don’t HAVE any accounts with Citibank.
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