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Tech Ping, My Website Host Has Been Offline for a Week, What to do?
5/24/13 | Chickensoup

Posted on 05/24/2013 10:30:00 AM PDT by Chickensoup

My website host has been offline for a week citing weather problems. Now I am concerned about my Google ratings when what seemed to be a few days has turned into a long time.

Do I need to be concerned. How can I move to a different place if necessary.

Help!

Hello ronald Ron r: Hello, Welcome to the company.com How may I help you today? Soup: My website www.Womderful website.com is still not online after the power outage is it just my site or are you still having massive failure?

Ron: Yes Soup? Ron: Due to severe storms in the Saint Louis, Missouri area our Data Center experienced a severe power outage on both utility grids. Even though we have standby generators, the utility load was dropped across both A/B utility grids and this caused momentarily loss of power to our network. Upon power being restored, our immediate focus was to restore our network, routers, core switches, and email servers so we could communicate to our customers. Reports indicate this is complete for our clustered mail servers. Next, our SAN arrays which provide data storage attempted to rebuild and eventually it was determined the rebuild would not complete. The current status is we are restoring from our Disaster Recovery backup to the existing and new SAN array hardware. Currently our Network Engineers have not given us an ETA as to when the restore will be completed but it is our highest priority and I expect and update very soon. We do understand the urgency of the situation and will keep you updated via our website and support ticket center on the complete restoration of service. We appreciate your patience and understanding regarding this matter. We will follow-up with corrective action so this does not happen again and I assure you we will address this matter.

What does this mean in English?

Tech thoughts?


TOPICS: Business/Economy; Computers/Internet
KEYWORDS: vanity; web
My website host has been offline for a week citing weather problems. Now I am concerned about my Google ratings when what seemed to be a few days has turned into a long time.

Do I need to be concerned. How can I move to a different place if necessary.

Help!

Hello ronald Ron r: Hello, Welcome to the company.com How may I help you today? Soup: My website www.Womderful website.com is still not online after the power outage is it just my site or are you still having massive failure?

Ron: Yes Soup? Ron: Due to severe storms in the Saint Louis, Missouri area our Data Center experienced a severe power outage on both utility grids. Even though we have standby generators, the utility load was dropped across both A/B utility grids and this caused momentarily loss of power to our network. Upon power being restored, our immediate focus was to restore our network, routers, core switches, and email servers so we could communicate to our customers. Reports indicate this is complete for our clustered mail servers. Next, our SAN arrays which provide data storage attempted to rebuild and eventually it was determined the rebuild would not complete. The current status is we are restoring from our Disaster Recovery backup to the existing and new SAN array hardware. Currently our Network Engineers have not given us an ETA as to when the restore will be completed but it is our highest priority and I expect and update very soon. We do understand the urgency of the situation and will keep you updated via our website and support ticket center on the complete restoration of service. We appreciate your patience and understanding regarding this matter. We will follow-up with corrective action so this does not happen again and I assure you we will address this matter.

What does this mean in English?

Tech thoughts

1 posted on 05/24/2013 10:30:00 AM PDT by Chickensoup
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To: Chickensoup

In before, “Are you logged in?”


2 posted on 05/24/2013 10:30:31 AM PDT by Uncle Miltie ("The White House can't be trusted." - Ron Fournier, National Journal)
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To: Chickensoup

It does not matter what the “techno-babble” means. Move your site ASAP. These guys suck.


3 posted on 05/24/2013 10:32:53 AM PDT by Spruce
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To: Uncle Miltie

what does that mean?


4 posted on 05/24/2013 10:33:31 AM PDT by Chickensoup (200 million unarmed " people killed in the 20th century by Leftist Totalitarian Fascists)
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To: Spruce

why do you say that. They have been my isp for over then years and done well.


5 posted on 05/24/2013 10:34:07 AM PDT by Chickensoup (200 million unarmed " people killed in the 20th century by Leftist Totalitarian Fascists)
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To: Chickensoup
They're not doing well now, are they?

Find another ISP.

6 posted on 05/24/2013 10:36:14 AM PDT by South40
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To: Chickensoup; Jim Robinson

please out of the cheesehole, until I get some answers?


7 posted on 05/24/2013 10:37:10 AM PDT by Chickensoup (200 million unarmed " people killed in the 20th century by Leftist Totalitarian Fascists)
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To: Chickensoup

Your website has been down for a week. They suck. Move your site ASAP.


8 posted on 05/24/2013 10:37:59 AM PDT by Spruce
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To: South40

How does one do this, Google points to their serveer, how do I get that to change.


9 posted on 05/24/2013 10:38:07 AM PDT by Chickensoup (200 million unarmed " people killed in the 20th century by Leftist Totalitarian Fascists)
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To: Chickensoup

Submit another sitemap (.xml) to Googe as soon as you get the site back online. They will crawl it and establish that the URL is valid.


10 posted on 05/24/2013 10:38:45 AM PDT by ReconViper 1
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To: ReconViper 1

So I will be back where I was in rankings. I have not dared even to look. Afraid that the blank hits would hurt the rankins more


11 posted on 05/24/2013 10:41:06 AM PDT by Chickensoup (200 million unarmed " people killed in the 20th century by Leftist Totalitarian Fascists)
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To: Chickensoup; rdb3; Calvinist_Dark_Lord; Salo; JosephW; Only1choice____Freedom; amigatec; ...

12 posted on 05/24/2013 10:41:38 AM PDT by ShadowAce (Linux -- The Ultimate Windows Service Pack)
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To: Chickensoup
http://lmgtfy.com/?q=how+to+change+webhost+providers
13 posted on 05/24/2013 10:43:05 AM PDT by South40
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To: South40

but how does it happen when the site is down? Sounds more complicated.


14 posted on 05/24/2013 10:44:47 AM PDT by Chickensoup (200 million unarmed " people killed in the 20th century by Leftist Totalitarian Fascists)
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To: ShadowAce

Gracious thanks. I just got a call that that my son is in a jam with vehicle trouble and I have to leave and help.

Timing, I have no timing today. Should be back in two hours.


15 posted on 05/24/2013 10:49:48 AM PDT by Chickensoup (200 million unarmed " people killed in the 20th century by Leftist Totalitarian Fascists)
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To: FReepers

Click The Pic To Donate

Support FR, Be A Building Block

16 posted on 05/24/2013 10:50:01 AM PDT by DJ MacWoW (My faith and politics cannot be separated)
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To: Chickensoup

Use your backup copy of your web site ­. You do have backups don’t you? If not, you should have.


17 posted on 05/24/2013 10:50:24 AM PDT by South40
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To: Chickensoup

What diffference does it make what it means?

Network Solutins. Almost zero downtime for my two 200+ page eCommerce websites for 10+ years. Your guys ever gonna match that? No, they aren’t. Pay the extra $10 a year to have it done right.


18 posted on 05/24/2013 10:51:22 AM PDT by jessduntno ("If you give listeners a choice between NPR and NPR, they’ll pick NPR every time." - Howie Carr)
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To: Chickensoup
How does one do this, Google points to their serveer, how do I get that to change.
Pick a new web host and they'll provide you with instructions.
I use InMotion and have zero complaints.
19 posted on 05/24/2013 11:09:22 AM PDT by oh8eleven (RVN '67-'68)
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To: Chickensoup

There is a lot of finger wagging and not a lot solutions on this thread.

You should have made backups. Use network solutions because they are the best.

Here is a little secret for all of you out in Rio Linda... most of these servers are in the same locations.

If the storm that hit your data center had hit network solutions data center, network solutions would be down.

According to the note you received they had all the backups that can reasonably be expected for your $10 per month hosting account.

If you want to be safe, load a complete copy of your website onto another host’s servers in a different part of the country. (Yes...you will have to pay an additional $10 per month!) When your site goes down...just update the DNS and your backup site will show.

Of course, you will have to keep these files up to date on a regular basis so that both sites match exactly.

Beating up your hosting company because their building didn’t survive an F5 tornado...I don’t know if that is fair.

Now...to be fair...when things like this start to happen, you have to ask yourself...when is the last time they upgraded your equipment? Have they moved you to new servers in that 10 years? If not, you may want to look for two new hosts...one main and one backup.


20 posted on 05/24/2013 11:22:56 AM PDT by willyd
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To: Chickensoup

Here is the reality.

You should own your website code.
You should own the source and the compile.
You should not be in long contracts. Think wireless companies.
You should have backup plans.
How much money do you think you are loosing cause you saved a few bucks a month?


21 posted on 05/24/2013 11:36:32 AM PDT by Baseballguy (If we knew what we know now in Oct would we do anything different?)
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To: jessduntno

Network solutions currently has a $.99 a month hosting special.


22 posted on 05/24/2013 11:49:20 AM PDT by Foolsgold (Those who are too smart to engage in politics are punished by being governed by those who are dumber)
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To: Chickensoup

Sounds like a catastrophic outage which they should have been better situated to prevent/recover from. Once it’s a done deal, there are priorities and sequences that need to be followed to perform an orderly restore. It also sounds like their network “engineers” are not top quality folks or they would have been better postured for the outage and subsequent recovery. They probably tried to save some cash by cutting corners and it has the potential to bite them big time. Good luck.


23 posted on 05/24/2013 12:45:57 PM PDT by trebb (Where in the the hell has my country gone?)
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To: willyd

This site cost me fifty a quarter.


24 posted on 05/24/2013 1:31:20 PM PDT by Chickensoup (200 million unarmed " people killed in the 20th century by Leftist Totalitarian Fascists)
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To: Baseballguy

I was paying what I thought was a good price, 50 a quarter for hosting.


25 posted on 05/24/2013 1:32:27 PM PDT by Chickensoup (200 million unarmed " people killed in the 20th century by Leftist Totalitarian Fascists)
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To: trebb

I have a copy of the site here....somewhere.


26 posted on 05/24/2013 1:33:17 PM PDT by Chickensoup (200 million unarmed " people killed in the 20th century by Leftist Totalitarian Fascists)
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To: willyd

I dont want to beat them up. I want to fix this and not lose traction on Google.


27 posted on 05/24/2013 1:35:38 PM PDT by Chickensoup (200 million unarmed " people killed in the 20th century by Leftist Totalitarian Fascists)
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To: Chickensoup

just goto Godaddy.com until your other host is up. Its a monthly service


28 posted on 05/24/2013 1:57:33 PM PDT by Baseballguy (If we knew what we know now in Oct would we do anything different?)
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To: Chickensoup

Do you have a copy of the website? If so, post it to another host and update your DNS settings to point to the new server and your problem is solved.

If you don’t have an exact copy of your site downloaded to your local computer (or to the person that programmed your site) then you are SOL until the servers come back online.

Call your programmer and see if they have a copy.


29 posted on 05/26/2013 8:06:16 AM PDT by willyd
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