Skip to comments.Yahoo Mail users furious over..redesign..wiped away features..left..looking like a Gmail knockoff
Posted on 10/15/2013 12:39:02 AM PDT by Windflier
Yahoo Mail users are furious after the company debuted a major resign of the popular email service that eliminated many features and, some claim, left it looking like a knock off of competitor Gmail.
Observers say the 'beautiful' new look of Yahoo Mail is a product of new Yahoo CEO Marissa Mayer - and it has backfired.
The mail service's 275million users were 'surprised' on October 8 with the redesign and tens of thousands have complained about glitches and reduced functionality. Many simply don't like the look and feel of the new product.
(Excerpt) Read more at dailymail.co.uk ...
I really hate the redesigned Yahoo! email program. As is usual with programming changes that are arbitrarily instituted without customer/user input, they're a disaster.
The thing doesn't even properly display in my Firefox browser. I have to hover over little boxes to get a pop up that tells me what functions lie underneath. And of course they had to do away with lots of useful functions that I've come to rely on, such as the ability to edit a forwarded email. Nope, can't do that anymore, so you can forget cleaning them up before passing them on.
I don’t like it either.
I don’t want my emails looking like an instant message box.
I might not mind the changes so bad if the darn thing even worked properly in my Firefox browser. I'm seriously thinking of going back to Thunderbird mail because of this.
They keep changing it. It worked fine, soooooo - jack around with it.
Yahoo Groups is also a disaster. It wasn’t broke, but some asshat decided they know better than everyone else. The new design is a “charlie foxtrot”.
Hey, it works for Google.
(Seriously, every time they 'improve' google-groups [the news-group reader] it gets worse; the last update adds a line containing just '>' between all quoted text's lines. The same seems to be true of gmail too; they had some really good features that were removed this last go-`round [select-all for items not in spam, for one].)
Gmail was great before they changed it.
For all serious uses, I employ Gmail.
Without Gmail, Microsoft and Yahoo would be but pale shadows of their current inadequate selves.
Of course, if you need Snowden-level security, you should not be using any internet service. You should be using only your own stack, end-to-end encrypted. It's OK, even desirable, to use service providers. But the payloads must be utterly opaque!
The biggest mistake that any business can make, is failing to survey their public and market test before making major changes to their products or operating basis.
High tech companies are notorious for that behavior, and some have gone under for making those suicidal blunders. Unfortunately, their example doesn't stop other tech companies from following the same tried and true failure model.
And the number one rule of high tech redesign: Do not survey the public or market test major changes before rolling them out.
Makes me crazy.
Yahoo stock doing great so like she cares???
"Groups" hasn't worked properly since DejaNews owned it, way back when.
Of course, internet content production has long since outrun such quaint things as newsgroups. So, in practice, it doesn't matter. Just google for what you are looking for and take it from there, sharpening your query as results dictate.
She'd better care. Failures of this magnitude often adversely affect the stock price of large companies. Drive away enough formerly satisfied customers, and it'll eventually affect the bottom line.
Thanks for the link to the Yahoo feedback portal.
I use a very old machine and just loading the screen takes over twice as long as it did before.
Don't notice that on my wife's newer i7 quad core machine with Win 7 however, but it's really slow, flakey and buggy with my older one.
Oh well, time for a new machine anyway, support for Win XP is going to be ending fairly soon.
The changes at Yahoo really suck. I used to go there only for Sports and Finance.
They used to have the best Sports section on the Internet - easy to find scores and news about College Basketball and Football. Now it’s terrible. I rarely go there now.
I hate the new email look. I’m never sure the email is actually sent because when you hit the send button, the screen reappears with the message still on it - totally confusing. The inbox screen is now a dark blue which is hard on the eyes. They gave you an option of adding a light blue background and I took it - not a dark blue. Don’t know how to change it back.
“Of course, if you need Snowden-level security, you should not be using any internet service.”
That’s what the founder of lava-bit, the e/m provider for Snowden said after the feds leaned on him to either fork over the keys or shut down,,and shut down he did. He stated that knowing what he knows, never use the “normal” e-mail.
I'm using Firefox on a Windows 7 machine and the Yahoo email window is a complete dog's breakfast. Not only am I having to deal with all of the unfamiliar changes, but most of them aren't even properly displaying.
I see a lot of little boxes where visible control icons should be, but I have to hover over them to get a pop up bubble that describes what they are. It's making me nuts.
I hated the last Yahoo mail upgrade, but this one is just FUBAR. I hope the shareholders come down like a ton of bricks on the new CEO for launching this nightmare.
For what it’s worth (a little off topic .. ) gimmee back Windows 98
Yeah....and it doesn’t give the library of e-mail contacts
BRING BACK THE ‘56 CHEVY !!!
To change the background chose Themes under Folders. To change settings chose Settings under Folders. Both are in the Tools subgroup at the bottom of the Folders tab.
You would have a heart attack if John Rob came in here one day and completely changed the layout, appearance, and functions of FR.
That's essentially what's just happened to Yahoo mail. Millions of people around the globe use it, and overnight, it's like a brand new program that no one recognizes.
I can't tell you how frustrating it is - especially since we use it for business too.
Wow. I went to the Yahoo Feedback link you posted and there are literally tens of thousands of angry comments.
I’ve been reading there for about the last hour and haven’t run across a single positive comment about the new (and un-asked for) changes.
People are absolutely livid about Yahoo making such drastic changes to their email program without first consulting the users, or even giving them an option to try it out, or even the option to go back to the old layout.
When the women escape the kitchen it only has one outcome.
The Settings controls are the same as they always were. There's nothing in there that allows you to reconfigure the page to how it was before Yahoo made these major changes a few days back.
The Yahoo user community is in complete meltdown over this. You ought to read the comments at the Feedback page. Folks sound like they want to see heads roll over this.
Try using "ctrl" "+" or "-" to change the text size. Maybe that will fit things better.
"When the women escape the kitchen it only has one outcome."
The thought did cross my mind that yet again, we see a female taking over as CEO of a major high tech corporation, and what's the first thing she does when she moves in?
Why, she changes everything, of course - and without any regard to her predecessor's successful (or unsuccessful) actions.
I know it's not just female execs who are guilty of 'new broom' syndrome. Lots of execs make that mistake. Especially in government. It almost always ends in disaster.
Your contacts are still there. They're just not located on a tab up top like they were before. Look in the column on the left hand side. You'll see them.
Ain’t wasting any time over this. Yahoo and its users are lazy. There are ways to get it back to mostly normal.
Even the feedback page is messed up. You cant vote on the problems and when you try to vent that doesnt go through either.
I tried to reply to an e mail in my inbox this morning and the reply function doesn’t work. Same with delete. This has been happening on and off for days now.
Good to read this informative post on FR. I though I had a bug in my computer because of the E mail glitches but now realize that the bug is Yahoo.
I hated yahoo mail so much before the redesign that I dumped it for gmail. Yahoo’s ads slowed everything down to a crawl and would sometimes freeze my browser. Gmail doesn’t do that.
I've stuck with Yahoo for personal and business email for over ten years now because of the mail site layout and functionality. I liked the ease of function and the intuitive layout of the folders, tabs, etc. I never noticed the ads slowing down the basic operation.
I never liked gmail because of the way it was formatted, which is very similar to the 'new and improved' Yahoo mail. I stayed with Yahoo because their mail program was put together so well, but if they don't change it back soon, I'm probably going to jump ship.
That's only partially true. The only way to change Yahoo mail at present, is to reconfigure it to the basic version.
Most users are aware of that, but it's not what they want. They want the previous version back (which was a helluva lot better than Yahoo basic, or gmail).
The new mail doesn’t work across my various Operating Systems and I am a paying customer.
I’m going to let you express my feelings, too. Thanks.
I've been reading lots of comments from paying customers at the feedback page -- every one of them furious about the changes. I'd say about 90% are using Yahoo mail for business, and this is hurting them badly.
Fortunately, my business usage is fairly simple. Just a business address and a gif signature. I'm not having any major issues at the moment (cross fingers).
Some of the business users there are claiming significant disruptions to their normal activities, which is costing them money. Yahoo had better hurry up and get their act together with this before they face a class action lawsuit.
One of the dumbest marketing moves a company with majority market share can make is to mimic an inferior competitor. Coca-cola did it with its New Coke. Microsoft did it with Windows 7. And Yahoo did it with everything.
We have very high speed FIOS, but Yahoo mail is Veeeerrrrryyyyy SLOW, very slow on composition of new emails, screws up opening of emails, and gives annoying ads to boot.
Going back to Outlook. Pure email.
The employees at these companies (Yahoo, Google, Facebook, MySpace, Twitter, Flickr, ebay, etc.) have to keep writing themselves a job. CHANGE CHANGE CHANGE.
Customer "wants" be damned. And yes, they often break functionality for various browsers (Opera for instance).
Customers are over a barrel since their options are "give up (and 'retire' from the service)", "change to a competing 'free' service" (that will do the same to them), or "accept it".
Bingo! They are basically saying "To hell with the customer." They are getting more web traffic for now, but they will end up losing customers in the long run. If I owned Yahoo stock, I would consider unloading it right now.
I dunno, I adapted quickly. It’s okay I guess.
The above bears repeating.
All the easier to spy on you!
I have had a Yahoo mail account for years. Suddenly, I was no longer able to sign in. I use a 3rd party mail reader and it was still accessing to account. Many others had similar problems accessing their original account.
YahooMail directed me to enter a new account name and password. The result was a NEW email account. That was NOT what I wanted — I had several subdirectories of archived emails and I wanted to recover some of them.
The 3rd party mail reader continued accessing the ‘original’ account. Finally, last week, I tried again to access the old account through my browser, and it worked — and had the older interface. I guess Yahoo got a lot of complaints from users who could not access their old accounts.
Yahoo and my ISP email have changed their interfaces several times over the years. Each attempt is atrocious. Why can’t these places leave things alone? Newer is NOT always better.
I have 2 accounts one free one I pay for. I cannot access both like in the past .Talked to yahoo , they said functionality was still there .It is if you go back and keep trying 10 times or more .I need to send myself emails to load up the account so it will open. Still a turkey shoot . Old email was never a problem .maybe someone at yahoo will read this and do a fix.
Much of the time, I use my Yahoo! Mail and Gmail via some other proxy (such as the Mail app on my iPhone or Mac), and rarely use either website, though I do sometimes when accessing from my “other” computer, a Linux box, since I’ve never gotten the mail client (Evolution) to work right with either of them. [To be fair, it’s an old box running an outdated version of Fedora - core 14 - because it lacks the hardware for anything more recent.]
Frankly, I’m considering weaning myself off of both anyway, if I can find a reliable mail provider that’s not going to strip-mine my messages for advertisers (or more nefarious use) for my real personal email, leaving the others as basically throwaway accounts/spam-catchers. Any suggestions?