Skip to comments.T-Mobile to pay customers leaving rivals
Posted on 01/08/2014 3:46:54 PM PST by markomalley
T-Mobile US Inc., the country's fourth-largest wireless carrier, is aiming to lure subscribers from rivals by paying the fees required to break their service contracts.
Wednesday's announcement, at the International CES gadget show in Las Vegas, is the next step in T-Mobile's campaign to bolster its fortunes by shaking up conventions in the wireless industry. The strategy appears to be working: T-Mobile reported solid subscriber gains for the last three months of 2013. It started gaining subscribers last year after several years of losses to larger carriers AT&T Inc. and Verizon Wireless.
T-Mobile CEO John Legere said the company will pay early termination fees of up to $300 per line for people who switch from other companies.
"It's part of the overall industry scam," Legere said of early termination fees. "What we are going to do is force the industry to change."
T-Mobile eliminated early termination fees and service contracts last year. Instead, customers buy phones on installment plans and pay month to month for service. If they want to cancel service, they have to pay off the balance on their phones.
(Excerpt) Read more at news.yahoo.com ...
Maybe I’ll just drop Verizon and go back to having a land line with voicemail.
So now they’re giving back the money I gave them to leave them early and switch to Verizon.
Have they gotten a better nickname than T-Maybe yet? As in MAYBE you’ll get service.
T-Mobile rolled out 10/10 and 20/20 LTE in most metro areas this year, but their rural service for data especially still has a lot of holes.
They just purchased 700mHz A Block spectrum from Verizon, which should make the rural and building interior reception a lot better, but that’s probably 6 months away from being employed.
The bottom line is there really is no better deal if live near and tend to stay near population centers and major freeways. Next year, I’m hoping they’ll be able to say truthfully that there’s no better deal no matter where you live.
I gave T-Mobile an incredibly generous chance. I absolutely LOVED their customer service. Since My data plan pricing was grandfathered I was paying $20 for unlimited data.
Since switching to Verizon my bill has jumped up $70 from what I was paying with T-Mobile. but the headache of not missing important calls is worth it. In the summer each missed call can cost me $600.
I’ll concur with Heavyrunner on this. There is NO better deal than T-Mobile (if you are in an area that is built out). GREAT customer service. Unbeatable rates: for me, 3 lines each with unlimited voice, text, and high speed data (to include 2.5GB of mobile hotspot data per phone) for $150.
(And oh, by the way, that includes unlimited data and text when overseas and 20 cents per minute voice...when you have a child studying overseas, that is a godsend)
Granted, if I was in a rural area and needed the phone for business, then that would be a detractor, but, otherwise...
The bottom line is there really is no better deal if live near and tend to stay near population centers and major freeways. Next year, Im hoping theyll be able to say truthfully that theres no better deal no matter where you live.
I can attest, their coverage is still very spotty in rural areas.
We switched our 3 phones to T-mobile several months ago. I loathe Verizon. We had them for years and were repeatedly misled about our contract. The year we lived rural, I had to leave home to attempt to make a phone call so even their coverage has issues. Living in a metro area, I was still missing calls. I wrote corporate when we switched and was charged a fee for early termination after having been directly lied to buy customer service when I upgraded my last phone. We got a really great deal from T-mobile and I’m very glad I switched. I love my iPhone s5 I didn’t have to pay for up front. They also bought my iPhone 4 back. Since hubby works overseas and carries 3 phones, he likes that he can start and stop service when he’s out of the country for months. I hope people leave Verizon in droves for their horrible business practices.
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