[MissEdie]

Your post does help, I just talked to my husband and someone from the dealership told him I must have driven over something that cut the tread all the way across. I promise you I saw nothing in the road. All I know is I was driving about 30 mph and I heard a loud “pop”, ten seconds later my “Low Tire Pressure” light came on. When I got out to look I saw my back passenger tire going flat. My husband has asked for the tire but they are stonewalling on giving it to him. BTW, it’s a Ford Dealership, not a tire one.

[Rannug]

Miss Edie, Find a tire dealer you can trust. I have used the same shop, Flynn Tire, 30+ years. Maybe I pay a little more there, but I trust them(Kelly and Goodyear tires plus other brands.) Forget about that Ford dealer and move on.

[Svartalfiar]

My husband has asked for the tire but they are stonewalling on giving it to him.

That part right there seems suspicious to me. There's no reason they wouldn't return the tire (and most places will charge you a $5-10 tire disposal fee when you get new ones, unless you take the old ones with you), but then I don't see why a dealership would give you such a hassle over this. And something that cut the tread all the way across should have been pretty noticeable to you, and likely shouldn't have caused a popping noise.

My suggestion, is next time go to Discount Tire (America's Tire), they've always been good for me. Plus they'll fix your flat free whether you bought their tires or not. Hazard warranty is great, if you get a flat due to sidewall damage, you essentially get a free tire replacement. I've actually had 3 tires replaced that way, from construction debris/nails.

[logi_cal869]

That sucks:

You have a (alleged) dishonest Ford Dealership Service Dept.

I recommend Ford Corporate Customer Service Directly:

http://corporate.ford.com/owner-services/customer-support/contact-ford

If I’m correct, they may be violating at a minimum Ford’s own policies on that, plus possibly a State law or 2, depending on your State, by not providing you the tire to justify the ‘repair’ or ‘replacement’. ‘Stonewalling’ is a big red flag, obviously. Road debris happens; sometimes we see it, usually we don’t.

Good luck.