Skip to comments.UC Grad Sues In-N-Out Burger Over Injuries from Hot Coffee Burns
Posted on 05/23/2014 12:58:58 PM PDT by nickcarraway
A University of California at Berkeley graduate sued the fast food chain In-N-Out Burger Thursday over injuries suffered when she was badly burned by a spilled cup of hot coffee last year and an employee allegedly refused to call for an ambulance.
The lawsuit filed in Alameda County Superior Court by Hedy Chen is based on legal claims of negligence and failure to come to her aid.
Chen, who graduated from UC last year, says in the lawsuit that the incident happened when she and a friend stopped an In-N-Out drive-through restaurant in Oakland on April 1, 2013.
The lawsuit says she ordered a cup of coffee and that an employee handed her an "excessively hot" beverage in a paper cup without a protective sleeve. The cup was so hot that Chen could not hold it and she dropped it onto her abdomen and thighs, which caused her to suffer excruciating pain, the lawsuit alleges.
The suit alleges she asked the employee to call 911, but the worker refused, purportedly saying that she was forbidden to do so because it was against company policy to call 911.
Police Looking For Shotgun Bandit with Mohawk Haircut Chen claims the employee then gave her a bag of ice, which, according to the lawsuit, is a poor treatment for burns and can exacerbate scarring.
Chen sustained first- and second-degree burns, spent three days in a hospital and has permanent scars, according to the lawsuit.
"It's amazing that they would refuse to call 911, and then give her ice treatment which makes it worse," Chen's lawyer, Kirk Boyd, said in a statement.
The lawsuit asks for financial compensation for the injuries in an amount to be determined by a jury.
Woman in Coma Gives Birth to Healthy Baby Boy Arnie Wensinger, an executive vice president for the Irvine-based In-N-Out Burgers declined to comment on the lawsuit, but noted that "all In-N-Out Burger Associates are authorized to assist our customers and to call 911 in emergency situations."
In-N-Out operates in California and the southwestern United States.
Wouldn’t you be proud if your baby boy was a VP?
really. the employee could hold it fine but she couldn’t huh? maybe the employee had gloves on. great coffee at inandout.
btw, have eaten there since i was a boy, and the mom and pop founders were God fearing people. great company. love inandout.
I love it when OP’s hijack their own thread.
Did the Healthy Baby Boy have a Mohawk Haircut?
And, of course, neither she nor anybody else in the restaurant had any way to place a call for help.
If this jackass’ lawsuit leads to a price increase on a Double Double there’s going to be hell to pay!
is based on legal claims of negligence and failure to come to her aid.
We are required by law to come to another persons aid?
Would love to see that law in writing...............
I wonder if this ever happens at a Star Bucks COFFEE joint?
Can’t find a job. File a lawsuit. That is America today.
Or get on disability .
There are a lot of questionables in this case. If the employee could hand it to her without the sleeve, then why couldn’t the customer? And how in the world is it against company policy to not call 911? I have serious doubts about both of these. Does In n Out have video coverage showing the event? I have a feeling it will show a different story.
Who goes to In and Out Burger and orders a cup of Coffee?
I didn’t even realize they served Coffee there.
I was just about to post the same thing. Maybe I'll go to Starbucks and get a double-double.
Paging Jackie Chiles.........
There’s tort actions, and then there’s klutz actions.
I’ve got some serious questions about this. Three days in the hospital for spilling coffee on herself? Permanent scarring from first and second degree burns? I’ve scalded myself to the point of blistering more than once and kept working, and I have no scars to show for it.
Lawsuit lotto is what I think.
in and out ping