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Advice on unlocking used phone
vanity | June 15,2014 | self

Posted on 06/15/2014 8:33:07 AM PDT by Sherman Logan

I just purchased a purportedly unlocked AT&T Samsung Exhilarate on ebay.

Works fine, but it apparently wasn't really unlocked, so I can't change APN settings and therefore can't use it to access 3G or 4G internet.

AT&T simply hangs up on me automatically when I try to contact Customer Service, apparently because I'm not an active customer. You would think smart businessmen would realize someone who isn't a customer at the moment is still a potential future customer, but apparently not.

Their website outlines procedures for getting a phone unlocked, but only for present or past ATT customers, which I'm not.

There are numerous site online where they claim to be able to unlock your phone. I'm leery of clicking on these without some kind of info on the legitimacy of the site.


TOPICS: Business/Economy; Chit/Chat
KEYWORDS:
If anybody has suggestions on how to deal with this situation, I'd appreciate hearing them.

Thanks, Sherman

1 posted on 06/15/2014 8:33:07 AM PDT by Sherman Logan
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To: Sherman Logan

I wonder if this was a stolen phone you bought.


2 posted on 06/15/2014 8:38:42 AM PDT by A_perfect_lady
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To: A_perfect_lady

Any knocks on your door yet?


3 posted on 06/15/2014 8:39:59 AM PDT by Gadsden1st
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To: A_perfect_lady

Do you have an AT&T store locally?
They should be able to help you out.
Probably a ‘good idea’ to explain where the phone came from etc prior handing it over to a ‘tech’.


4 posted on 06/15/2014 8:41:47 AM PDT by xrmusn ((6/98)"Better to keep your enemies inside peeing out, rather than keep them outside, peeing in.".)
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To: Sherman Logan

Isn’t that like trying to bypass the gubmnt mandated safeties on your new lawn mower?


5 posted on 06/15/2014 8:42:50 AM PDT by Delta 21 (Its my freedom. YES. I will be keeping it.)
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To: Gadsden1st; xrmusn; Sherman Logan

I think you both meant to reply to Sherman.


6 posted on 06/15/2014 8:44:12 AM PDT by A_perfect_lady
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To: Sherman Logan
Although I'm with Verizon I've read that a good number of phones sold on ebay are stolen or have unpaid balances associated with them.It's my understanding that the carriers keep a master list of all such phones and if an attempt is made to reactivate,or “unlock”,them the request is denied.
7 posted on 06/15/2014 8:44:22 AM PDT by Gay State Conservative (Rat Party Policy:Lie,Deny,Refuse To Comply)
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To: A_perfect_lady

I very much doubt it. The seller is well reviewed and there are some dozens of identical phones available.


8 posted on 06/15/2014 8:45:29 AM PDT by Sherman Logan (Perception wins all the battles. Reality wins all the wars.)
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To: Gay State Conservative

Checked the IMEI on Swappa to see whether it is blacklisted, and it apparently is not.

Phone should be ok to activate.


9 posted on 06/15/2014 8:51:44 AM PDT by Sherman Logan (Perception wins all the battles. Reality wins all the wars.)
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To: Sherman Logan

You got it off of Ebay?

If so, contact the seller and tell them you will leave a very nasty rating if he doesn’t get the phone unlocked for you. He may need the phone’s ID, serial number, etc ...


10 posted on 06/15/2014 8:52:11 AM PDT by Theo (May Christ be exalted above all.)
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To: Sherman Logan

You don’t mention the model #, but there are videos on Youtube of performing the unlock.

Corollary to the other comment, I too wonder if your phone was stolen.

ATT: Another company, like GM, I wish would evaporate. Their customer service hasn’t changed...ever. I hear someone say ‘AT&T’, cringe, tell them why and EVERYONE just rolls their eyes in denial.

I’m telling you my story now as you asserted, sarcastically, a willingness to do business with them:

I had AT&T mobile phones years ago with my business. They came with a one-year contract. AT&T was the last of my research, as all others I was interested in at the time had 3-year contracts.

I year later I had already decided to go Nextel, awaited the 1-year date, waited a week and called to cancel the account. The ‘customer service people’ (including the supervisor I asked for/spoke to) asserted I still had another 2 years. They first claimed I acknowledged that in the purchase and that it was on my receipts. I’m a businessman: I save ALL receipts/paperwork. It was NOT on the receipt. Years later I still occasionally get another collection company letter that bought the debt (all over $62.00). It simply wasn’t worth the legal hassle to go to court as it never affected me credit-wise, business or personal. But having spoken to other former AT&T users that experienced the same, it seemed ‘standard business practice’ for AT&T.

Anything branded with AT&T is radioactive in my book.

Just fyi.

But, of course, some here at FR would assert that all radioactivity is not dangerous and critique my comment, but they can pound sand...

Good luck with the phone, but I wouldn’t bet any $$ it’ll work, but I found this forum

http://forum.xda-developers.com/showthread.php?t=2461288

If the unlock works, please post a thread under General/Chat about how you did it with pertinent keywords. I would LOVE it if more business ran away from the horrible company...


11 posted on 06/15/2014 8:56:38 AM PDT by logi_cal869
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To: Sherman Logan
Now, if all else fails and you have nothing to lose, you can try flashing the ROM. The risk with that is if you don't do it correctly, you will brick the phone. Here is a forum on the procedure for your phone:

Procedure

12 posted on 06/15/2014 9:02:22 AM PDT by TheCipher (Suppose you were an idiot and suppose you were a member of Congress. But I repeat myself- Mark Twain)
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To: logi_cal869

You beat me to it :-)


13 posted on 06/15/2014 9:03:23 AM PDT by TheCipher (Suppose you were an idiot and suppose you were a member of Congress. But I repeat myself- Mark Twain)
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To: logi_cal869

FWIW, my daughter has been with ATT for more than five years and absolutely loves their service.

As stated, the phone does not appear to be blacklisted and it is imo unethical for ATT to continue to impose a block on use of the phone after their contract has probably expired.


14 posted on 06/15/2014 9:06:00 AM PDT by Sherman Logan (Perception wins all the battles. Reality wins all the wars.)
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To: Sherman Logan

Return the phone to the eBay seller, secure your refund, and buy an unlocked phone.


15 posted on 06/15/2014 9:08:16 AM PDT by jimmyray
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To: Sherman Logan

Look on craigslist for cell phone unlock... cell phone store owners that have accounts with ATT have unlock privileges if their accounts are old enough. They can get it done automatically. They charge anywhere from $5 to $50 for this service... you should be able to find it for $5.


16 posted on 06/15/2014 9:09:11 AM PDT by willyd (I for one welcome our NSA overlords)
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To: Sherman Logan

Who are you wanting to get service through?


17 posted on 06/15/2014 9:21:25 AM PDT by coon2000 (Give me Liberty or give me death!)
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To: Sherman Logan
caveat emptor
18 posted on 06/15/2014 9:23:14 AM PDT by reg45 (Barack 0bama: Implementing class warfare by having no class.)
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To: coon2000

I am using Net 10. But I don’t think it makes much difference, since if the APN isn’t accessible, I can’t connect to any carrier except probably ATT.


19 posted on 06/15/2014 9:27:25 AM PDT by Sherman Logan (Perception wins all the battles. Reality wins all the wars.)
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To: Sherman Logan

Too bad you aren’t in my little part of Europe. You can take any phone to any pawn shop and they’ll crack it for you (or jailbreak it) for about $10.

I know in Sonnenalle in Berlin, there’s tons of electronic shops and internet cafes where they’ll do it as well.

Oh, and if you’re phone gets stolen in the Czech Republic? Wait about 20 minutes, and you’ll find it in a pawn shop for sale. If you can prove it’s yours - i.e., you have the IMEI written down - they’ll give it back to you.


20 posted on 06/15/2014 9:30:20 AM PDT by AnAmericanAbroad (It's all bread and circuses for the future prey of the Morlocks.)
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To: Sherman Logan

http://forum.xda-developers.com/showthread.php?p=32520094

http://forum.xda-developers.com/showthread.php?t=1806118&highlight=exhilarate+root

http://forum.xda-developers.com/showthread.php?t=1926253

Root it as directions in first two link,
Update to the newer CWM kernel mod in the third link.


21 posted on 06/15/2014 9:35:18 AM PDT by JerseyHighlander
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To: A_perfect_lady; SHERMAN

Now that is ‘strange’.
I know (well thought) I had replied to #1.

It shows I replied to #2.


22 posted on 06/15/2014 9:36:13 AM PDT by xrmusn ((6/98)"Better to keep your enemies inside peeing out, rather than keep them outside, peeing in.".)
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To: JerseyHighlander

Actually start here:

[HOWTO] NEWB GUIDES To | RESTORE TO STOCK | USE/T.S. ODIN | INSTALL TWRP/CWM | ROOT |

http://forum.xda-developers.com/showthread.php?t=1652398


23 posted on 06/15/2014 9:36:23 AM PDT by JerseyHighlander
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To: Sherman Logan

There should be a business or two in your are that would be willing to unlock it for you for a small fee.


24 posted on 06/15/2014 9:38:16 AM PDT by Jonty30 (What Islam and secularism have in common is that they are both death cults)
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To: All

Thanks to All for your input.


25 posted on 06/15/2014 10:06:39 AM PDT by Sherman Logan (Perception wins all the battles. Reality wins all the wars.)
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To: JerseyHighlander

That’s a very well-put-together tutorial. Not being an expert in the field, I’m scared to death of tackling it. My experience has been that experts invariably leave out steps, taking them for granted.


26 posted on 06/15/2014 10:13:59 AM PDT by Sherman Logan (Perception wins all the battles. Reality wins all the wars.)
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To: Sherman Logan
You likely bought a stolen phone. I found that two I had bought were stolen, with one that still had the original owner's phone number in it. I called it and got a lady who told me it had been stolen almost a year earlier and she had reported that, making the ESN “bad.”

Both were returned under the Ebay/Paypal guarantee and I was only out the money for return shipping.

27 posted on 06/15/2014 10:36:50 AM PDT by ConservativeMind ("Humane" = "Don't pen up pets or eat meat, but allow infanticide, abortion, and euthanasia.")
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To: Sherman Logan

My Net10 phones are through ATT. Net10 has several different SIM cards for different carriers. Net10 may be able to help you since you have to activate the SIM card. If you are on Facebook, you can go to Net10 and chat live with an agent or use their email link on Facebook.


28 posted on 06/15/2014 10:47:17 AM PDT by Abby4116
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To: Abby4116

NET10 was zero help. Finally got through to a chat guy, and he /she was useless.

However, I did find a step by step description of how to change APNs, and it turns out all I needed to do was press the Menu key at the right window, and I could access the APNs! Eventually found settings that worked when used.

I am now running on 4G! Thanks all for trying to help the incompetent.

Or, as Roseanna Roseannadanna would say, “Never mind.”


29 posted on 06/15/2014 12:34:14 PM PDT by Sherman Logan (Perception wins all the battles. Reality wins all the wars.)
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To: Sherman Logan

I’m glad that it worked!


30 posted on 06/15/2014 1:40:31 PM PDT by Abby4116
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To: TheCipher

The link I found or slamming AT&T?


31 posted on 06/15/2014 9:08:58 PM PDT by logi_cal869
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To: Sherman Logan

You did see the link I provided, I hope...hope it helps.


32 posted on 06/15/2014 9:10:08 PM PDT by logi_cal869
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To: logi_cal869

The link. It is the same one I posted.


33 posted on 06/16/2014 4:54:26 AM PDT by TheCipher (Suppose you were an idiot and suppose you were a member of Congress. But I repeat myself- Mark Twain)
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