Skip to comments.My computer connection is about to bite the dust.
Posted on 07/02/2014 6:58:05 PM PDT by Zionist Conspirator
Some of you know that I've been having re-occurring Internet connection troubles since the end of Feb. At first I was told it was the computer (which couldn't even be successfully repaired) so I got another (rebuilt) computer and for fifty days I was set to go. Then suddenly on 5/20 the problem started occurring again.
I took the computer back to the shop at which I'd purchased it to have it tested and apparently there was no problem whatsoever with it, so I was told it must have been my connection. Then began a very long and painful experience dealing with the tech support people at AT&T (for the record, AT&T have never been anything but good to me up until now). But now they were telling me there was absolutely no problem on the network, and sure enough, whenever they remote controlled my computer it worked great. Then the minute they turned it back over to me I began having the exact same trouble.
When a tech came out to the house last month he told me that everyone in this neighborhood was having the exact same problems I was and that it was located in the local box that everyone is connected through. So they spent a whole day fixing it. The problem was--you guessed it--after it was fix I continued to have the trouble. So another tech came by to check the lines here at the house and he told me that he could find nothing whatsoever wrong with the equipment. So it's not the computer, the network, or the wiring.
And now this is where some of you tell me it's the modem. Well I've got news for you. I have a spare modem. I'm using it right now. And guess what? That's right; I'm offline. I don't even know if I'll ever get to post this message.
I had one brief moment of hope when I took the line out of the surge protector and plugged it directly into the jack. Then it began working and I was elated. But now even with these adjustments I'm offline again and it doesn't look like I'll manage to get online again.
My computer connection seems to have bitten the dust, for whatever reason. I'll try to post this if the light turns green again but I don't expect it to.
I know I'm a terrible person and rub everyone the wrong way. That seems to be my function. But I just want you all to know that I will miss you.
The light just turned green. This may be my last post from home. I'll try to check you out at the local library from time to time.
Ping while I still can.
Do you have DSL? I went round-and-round with AT&T with my problem, including multiple technician visits, until one tech came out and installed some sort of a filter (I think) on the line coming into the house. Problem went away, although I was moody about why the previous techs didn’t do it.
Stop feeling sorry for yourself. Find the name of a compatible cable modem and pick one up from ebay or amazon or micro center. For goodness sake ATT will probably send you a replacement.
Talk to you neighbors to see if they still have the problem. You must do this. If they are running fine, ask if you can bring your computer over and hookup to their connection. If it works fine, it has to be your home connection to the local equipment.
A possible cause might be your computer’s battery. Good luck with it.
did at&t line guys give you filters for every single phone jack in your house? you need one for every phone jack because they all split off the incoming line and can introduce noise onto the line. i have em on all in my house and they make a difference.
i’d also check the physical connections on whatever wiring panel/post the outside line and house line wiring connect to each other. you may want to get a new one if it’s a really old board/post.
“Do you have DSL? I went round-and-round with AT&T with my problem, including multiple technician visits, until one tech came out and installed some sort of a filter (I think) on the line coming into the house. Problem went away, although I was moody about why the previous techs didnt do it.”
If you have DSL, other electronic devices on the phone lines will cause you problems. Each of those may require a filter. Electronic devices include most phones except for the old rotary types.
I had the filters they supplied on everything. Like I said, the tech came out and installed something else outside and all was fine.
Cable or WiFi or Dial-up?
Several years ago, I had all kinds of problems with my cable internet. It was a relatively new concept in this small town. About every 2 years it would mess up. The first time, I had 4 different crews over a period of days trying to discover the problem. It turned out to be a ‘hub’ a couple of blocks from my house. After they got that fixed, things were okay for a couple of years.
Each time a crew came out, they started by checking the connections at the back of my desktop computer. I would tell them they won’t find anything until they back track to that hub. But, they would spend a couple of hours at my computer, at the line coming into the house, at the junction on the poll outside my house, and then eventually work their way back to the problem hub.
Have you checked with others in your area to see whether they are having problems?
You make it sound as though you’re going to be stranded on Mars.
First off, call another internet provider.
We had the “hub” problem before too. Apparently they once had to rewire the whole thing. Within days we were hooked to FiOS though. lol
Why don’t you just buy a new computer (not another used one) and ditch the modem altogether. Just get a Wi-Fi connection (i.e. Verizon FIOS).
Life without FR is seriously a sad and lonely existence. I have been there. I don’t envy Zionist at all. I feel his pain!
“I had the filters they supplied on everything. Like I said, the tech came out and installed something else outside and all was fine.”
Techs had to dig up our phone lines. They crossed over our neighbors line and was in their yard. When talking to the neighbor about the problem and the need to dig up her yard, she mentioned these weird noises she had heard for years on her phone line. Turns out my dial-up modem was cross-talking over her phone for the five years I lived there before getting DSL.
The old phone lines were not installed with DSL in mind. Perhaps the filter removes some cross-talk from your neighbor?
Psst, you’re supposed to bribe the NSA dude who’s monitoring you.
I have had similar run-ins with AT&T - had a line problem whenever it would rain, but go away once it dried out. Phone, DSL, all screwed.
That’s a huge problem when it takes them 3-4 days to send someone out to check anything...which seems to be AT&T’s standard M.O. I can’t tell you how many times my ticket was closed a few days after opening it on a rainy day, with ‘no trouble found’ and not even a call from the tech to ask me what the deal was. And then only to have it rain the next day and be right back in the same boat.
Finally got connected to a unit called the ‘Customer Advocacy Group’...basically they rode the line team’s a$$es until the problem in the soggy line was found and addressed.
This is the issue with still having a monopoly POTS telephone / DSL provider...and sad that they need a ‘Customer Advocacy Group’ to get anything done. They tend to get more engaged when you threaten them with a call to the Public Service Commission.
Verizon is great, or is this an OPUS?
I’ll add to your paranoia by saying that ATT is doing this on purpose to make you upgrade to their fiber optic network.
Now we have Time Warner cable internet and we have gone through about 3 wireless routers within 9 months.
Right now I’m running 22.6mbps download and 5.4 mbps upload WIRELESSLY. The wire connection clocks more than twice as fast.
Two hours ago it slowed to the point where I had to reset the router.
I’m in another house now, anyway. Years ago, I switched to cable and never looked back.
I think Verizon FiOS stopped being expanded because it wasn’t profitable enough for them. or something like that.
Have you noticed the white van that has been stationed outside your home for a while?
My provider went to Ethernet.
No modem. All is well, now.
DSL is hell.
Me and my Netgear 5G router.
If you think you are having rain issues with your telephone connection, get your garden hose and SOAK the area where your phone wires are buried the morning that the repairman is coming out to service your home. SOAK the side of the house where the rain hits it. SOAK anywhere that you think there might be a telephone wire or connection box. If you have wires stapled to the outside of your house, SOAK them too.
The phone man is NOT going to use your water to soak telephone lines because then you will have a claim against the company for part of your water bill.
Advice from a retired telephone repairman.
I think it’s profitable but has some restrictions. I think the customer has to be within so many thousand feet of the telephone Central Office. Plus some cities wont allow it because FIOS wont carry some of the “black” channels.
What you have now is an obvious fustercluck, and there probably won't even be any price difference.
While I can empathize with the situation, the explanation of it sounds like a suicide note.
“I think Verizon FiOS stopped being expanded because it wasnt profitable enough for them. or something like that.”
My Verizon FIOS bill is too much, but the service is great.
I have already dropped their land line phone, in favor of an internet phone service, which ported my old number. That is about $35 per year, instead of $35 per month.
Next will be cutting back cable TV channels. I only watch for sports, but wife and daughter are not ready yet, to lose their shows and channels. Darn.
Thanks :) In my case it likely wouldn’t have helped as the problem was eventually found in a switching box up the street that wasn’t sealed properly.
Been thinking about switching to cable if it happens again. But Comcast is my only choice and I frickin’ hate that company + its Obama worshipping CEO with a passion.
I had Verizon DSL/Landline for ten years at this house. My best download speed was 1.3 even though I was paying for 3.0 (too far from the central office which they took the longest way around town to measure). My telephone service was terrible - if I spoke to anyone with other than a single phone line (e.g. any large business) I could not hear the other party. And that included Verizon.
Four years ago a Comcast rep in Best Buy talked me into switching - a little bit less money per month AND television cable.
Over the years my price has increased but other than several small glitches (read they worked on the area lines for hours at a time) it has been a pleasure. Using the same inside wiring and telephones that I had with Verizon and no connection problems to anywhere.
We do not have FIOS in the county so Comcast is really my only option. I am glad that I am happy with them.
I wish we could get FiOS where I live.
Have you considered trying a wireless Internet provider? Some of the wireless Internet services can deliver a lot of bandwidth at low prices.
I don’t know about that. They do have “wifi hot spot” devices using a cellular network. Hopefully they have a good data plan but it will work.
Are their shows and channels available online? Like Hulu Plus at $8 a month?
Some network shows are available for viewing on ABC/NBC/CBS for a few days after they air, unless that has changed.
Replace the network cable and wriggle it.
I was having a lot of problems with Verizon DSL. Kept losing the connection after a storm. They kept trying to blame ME for the problem. Turns out the box up on the telephone pole on the corner would fill up with water and short out whenever it rained. They finally fixed it!
Doesn’t sound too bad. I like my faster internet though.
Just say bye-bye to AT&T. They suck and always will. If you have the option where you live, go with a cable connection. You’ll never look back.
Have indeed had the water problem with the ATT connection. Still using the same one without replacement—ground was saturated with water. Do lose connections with some regularity. Am using a MAXA cookie manager to restrain the connection disruptions—tuning with cookies makes a difference. Any automatic updates are turned off. Free spyware software helps some too. NVG510 modem.
Sorry to hear this. The issues seem to be bizarrely untraceable: do you have any equipment in your home that could be interfering? Medical hardware, a different kind of heating/AC system from your neighbors?
Dslan is wonky.
Had similar issue with Frontier.
But they finally slew the beast, and our net speed improved after.
Four nights ago I posted to say that my Internet connection seemed about to die. It did. Despite the fact that I had changed modems and plugged it directly into the phone jack (bypassing both the filter and the surge protector) my Internet connection went from erratic to dead. And I expected that to be the end.
Before turning in for the night I noticed my Internet light had again turned green, but that didn't seem to indicate very much, since it had been going from red to green and back again with alarming frequency. However, for some reason, before going to bed I decided to put my computer on stand by rather than simply turning it off. The last ATT tech to visit the house had called back and advised me to keep the modem on even when I wasn't using the computer so he could monitor its performance. So when I called it a day the light was green again, but when I woke up the next morning, sure enough, the Internet light had turned red again.
Out of pure habit and a sense of desperation I booted my computer up and a funny thing happened. After coming off standby the Internet light turned from red back to green. Again, this didn't mean much. But as I continued to fool around on my computer I noticed that it wasn't turning red, and the connection speed seemed to be completely back to normal, as it had been the previous seven years. I didn't expect this to last long and continued to put the computer on stand-by when I wasn't using it, and every time it went to stand by the Internet light turned red. Then on coming to life it would turn green. For whatever reason the Net was turning off on stand by and turning back on when I re-activated the computer, and it was behaving much better as well.
I decided to take a chance and turn the computer off altogether, after leaving it on for over 24 hours. When I turned it back on, the Internet light was green again. I took another chance and replugged my modem back through the surge protector and the filter, and neither one interfered with the connection.
What I'm saying is that just as swiftly as my Internet connection went wonky and died, it came back and started working again. And I have no explanation, just as I never had an explanation for the trouble to begin with.
I've wracked my mind trying to come up with a reason. It's tempting to say it's the fact that I'm using another modem, but this is the same modem that was on it when the connection died completely, so I can't believe that's the reason. It may be that there were technicians working on the network somewhere and they finally repaired it. It may be that after a month of rain saturation the ground and equipment had dried sufficiently.
Maybe it was "just one of those things."
At any rate, right now my Internet connection appears to be working as good as ever. And while some of you may choose to join the computer and line technicians and say the whole thing was just in my mind, I can assure you that this is not the case.
Despite a little slow-down last night, I seem to be fully back now. The thing is, I have no idea how long this will last. My problems might never show up again, or they could suddenly reappear in another month, in another week, or later today.
I wish these things made sense. But the simple fact is that they don't.
I want to thank all of you for the advice and encouragement and apologize if I was short with any of you. It's been a difficult year altogether and these technical difficulties came at a particularly bad time. I will reply to a few of you that, yes, there are filters on the phones and on the DSL line. Similarly, as to the advice to get cable, I wish I could. Cable is not available where I live now. It was in my previous home, and that's how I received my television, but even there I used ATT DSL for the Internet and it worked fine.
I don't know what more to say. The past couple months have been like being under a curse. I just hope it's lifted now.
Thank you all again.