I have had similar run-ins with AT&T - had a line problem whenever it would rain, but go away once it dried out. Phone, DSL, all screwed.
That’s a huge problem when it takes them 3-4 days to send someone out to check anything...which seems to be AT&T’s standard M.O. I can’t tell you how many times my ticket was closed a few days after opening it on a rainy day, with ‘no trouble found’ and not even a call from the tech to ask me what the deal was. And then only to have it rain the next day and be right back in the same boat.
Finally got connected to a unit called the ‘Customer Advocacy Group’...basically they rode the line team’s a$$es until the problem in the soggy line was found and addressed.
This is the issue with still having a monopoly POTS telephone / DSL provider...and sad that they need a ‘Customer Advocacy Group’ to get anything done. They tend to get more engaged when you threaten them with a call to the Public Service Commission.
Now we have Time Warner cable internet and we have gone through about 3 wireless routers within 9 months.
Right now I’m running 22.6mbps download and 5.4 mbps upload WIRELESSLY. The wire connection clocks more than twice as fast.
Two hours ago it slowed to the point where I had to reset the router.
If you think you are having rain issues with your telephone connection, get your garden hose and SOAK the area where your phone wires are buried the morning that the repairman is coming out to service your home. SOAK the side of the house where the rain hits it. SOAK anywhere that you think there might be a telephone wire or connection box. If you have wires stapled to the outside of your house, SOAK them too.
The phone man is NOT going to use your water to soak telephone lines because then you will have a claim against the company for part of your water bill.
Advice from a retired telephone repairman.