Skip to comments.Reply from Costco Regarding D'Souza Book Vanity)
Posted on 07/10/2014 7:19:40 AM PDT by illiac
We appreciate you taking the time to email Costco Wholesale.
Costco is not influenced by political considerations in selecting product for sale in our warehouses or on Costco.com. This includes our selection of books. Our book buyers are solely interested in book sales, and do not favor any political persuasion over another. Recently, after deciding to sell the book "America: Imagine the World Without Her", beginning on June 1, a decision was made to pull the book from sale on July 1. This decision was based solely on the number of copies sold during that month, and had nothing to do with the content of the book. Costco is not a book store. Our book shelf space is very limited. We exercise discipline in the best utilization of that limited space based solely on what our members are buying. We can't carry every title that our members are interested in reading. We are constantly monitoring book sales, and make decisions to pull books off the shelves frequently based on sales volume to make room for other titles. Politics or controversy over content do not influence our decisions. After we made the return, a documentary was released about the book. Since then there has been heightened interest by our membership base and brisk sales at locations still in stock. Therefore, we have made the decision to reorder the book.
Tracy L. Member Service Center Costco Wholesale Corporation
Then why is Hillary’s book still being sold there?
Costco’s biggest customers, I’d wager, are Christian families with lots of kids.
Yes, it seems the protesting has gotten to them. I have tried numerous times to email them and they have derailed their email “Comments” portal, a sure indicator they do not want more complaints.
The next and better way is to cease shopping with Costco. Even if they are hardheaded about “Comments”, their bottom line is very sensitive.
Hard Choices sales continue to slide, but apparently not to Dinesh DSouza levels
Megaretailer Costco decided earlier this month not to continue to carry the new book from conservative writer Dinesh D’Souza, America, Imagine a World Without Her. Given that D’Souza recently pled guilty to campaign finance violations — charges that he and his fans considered politically motivated — Costco’s decision generated a lot of heat among conservative media outlets. It spawned headlines at Twitchy, World Net Daily, and a special mention from Rush Limbaugh himself.
It unleashed such a firestorm that Costco made it easier and quicker to hear its response in the phone tree that greets those calling corporate headquarters. Want to hear Costco’s response on D’Souza? Please press nine. Press nine and you get the rationale: “Each item we carry must meet sale thresholds in order for us to continue to stock them. We purchased this item with the best intentions when it came out on June 2, 2014. Unfortunately, it was not meeting the necessary threshold, and was part of our normal, weekly returns.”
Which for us, raised an interesting question. Given the role Costco played in the roll-out of Hillary Clinton’s book “Hard Choices” (a Virginia store hosted one of Clinton’s book signings), how are sales of Clinton’s book holding up under that standard?
There’s a reason to ask. If you haven’t been paying attention, national sales of Clinton’s book in hardcover in the first week were well below sales of her biography, Living History (though they exceeded first week sales of other political works). In week two, according to Nielsen BookScan, sales dropped 44 percent. In week three, another 46 percent. And by week four, according to numbers from the Times’ Amy Chozick, down another 36 percent, selling only about 17,000 copies.
Reached by phone, Costco Chief Financial Officer Richard Galanti made clear that, despite those figures, Clinton’s book still handily outsold D’Souza’s — but that was no guarantee it would stay in stores. “Any title will be on the cut list when its sales diminish,” Galanti said. “Our numbers are not always directionally consistent [with Nielsen’s], but generally they’re consistent.”
In a statement from CEO Craig Jelinek sent to the media (in hopes of quelling the continuing brouhaha), Costco revealed that D’Souza’s book had been sold 3,753 times in its stores, “or approximately 15 books per Costco location.” To the Post, Galanti said that Clinton’s had sold somewhere north of 17,000 in the last three weeks of June — about five times as much.
Tuesday night on Sean Hannity’s Fox News show, D’Souza echoed arguments that his book had been pulled for political reasons. “This is clearly a political decision that they made,” he said. “I think it’s because of their alliance with the Obama administration and now they’re feeling the heat so they’re trying to figure out how to wriggle out of it.” Jim Sinegal, a co-founder of Costco, spoke at the Democratic convention in 2012 and raised money for Obama.
“We delete 20 to 50 of the 200 titles we have every week,” Galanti told the Post. In terms of the political eruption, he said, “We probably should have known. But we didn’t.”
“Nobody wants to hear how we do business,” he continued. “Depending on what we say, half of the aisle gets mad. If we say something else, the other half gets mad.”
Good news for Costco customers on both sides, however. “Given yesterdays dramatic sales increase in the book,” the statement reads, “ perhaps due in part to the surrounding controversy we have chosen to bring back the book.” So for now, both Hard Choices and America are back in stores. Until sales slip.
“Costco is not influenced by political considerations in selecting product for sale in our warehouses....”
Oh, it’s always good to start the day with a hearty laugh at a funny joke.
Who's got that little 'bullsh*t' icon, because it certainly applies here...
Eat them, Costco...eat every last copy. (My error...I didn’t see the appropriate ‘BS’ icon in post #6. My bad.)
That was the identical reply I received.
That was the identical reply I received.
And why did the CEO feel obligated to tout such a "routine business decision?" Costco brought this issue to the main stage. They put the pile of poop on the floor and then jumped in with both feet.
I see all the gals from the local planned parenthood and NEA are there.
I hate being lied to, another hand I love winning. The excuse is window dressing and all parties involved know it. So I’ll just take it as a win.
I have bought both Sarah Palin and Glenn Beck books at my local Costco. They have had Bush’s book, among other conservative writers.
Earth To Costco:”You’re Full Of SH*T”!!!!!!!!!!!!!!!
Of course Costco won’t release the names of other books/authors (leftist/lib/commie) that they have pulled from their shelves for lack of sales.
Here’s the reply I got today:
July 10, 2014
Over the past two days, a number of press reports have created a controversy surrounding Costco’s decision to pull from sale the book, “America, Imagine a World Without Her”, a controversy that we believe is completely unwarranted. Unfortunately, in this time of extreme views
both left and right of the “political aisle”
such controversy has been exacerbated, in part due to the portrayal by some, of the facts surrounding the Company’s decision to pull this book from sale.
Here are the facts:
1. The book in question was brought into 249 Costco locations throughout the United States on or about June 1.
2. Sales during the month of June and into the first few days of July, totaled 3,753 units, or approximately 15 books per Costco location.
3. Consistent with the policy of our book department for thirty years, and based solely on the small number of copies sold during the four-to-five week period, our buyer, on July 1, communicated to the warehouse locations that the book be pulled from sale, and returned to the distributor by July 15. Costco is not a book store. Our book shelf space is very limited. We exercise discipline in the best utilization of that limited space based solely on what our members are buying. We can’t carry every title that our members are interested in reading. We are constantly monitoring book sales, and make decisions to pull books off the shelves frequently based on sales volume to make room for other titles. Politics, or controversy over content, do not influence our decisions.
4. While some press articles, blogs, television and cable programs, etc. have suggested that Costco’s decision to pull this book was politically motivated, perhaps due to the political views of certain members of senior management, nothing could be further from the truth. Two of the Company’s policies since its inception in 1983 are simple and straightforward:
o Politics, or political controversy over content, do not influence our decision to sell, or not sell, a given book.
o Costco does not make contributions to political candidates or parties left, center, right or other period! Costco does not have a political action committee.
5. The political views of Costco’s senior management team, Costco’s Board of Directors, and Costco’s more than 127,000 U.S. employees are varied, and span the entire range of views. While the two company policies mentioned above are clear and unambiguous, we live in America; and we respect the rights of each and every individual to personally support whatever views he or she may have; but we will not allow political beliefs to affect the products we choose to sell.
6. Some have suggested that Costco timed the pulling from sale the book in question to align with the July 2 opening of the book’s companion movie. This is unequivocally not true. The book was brought in to Costco to sell. It didn’t sell well. In retrospect, we probably should have waited for the movie to be released to see what sales impact it would have. Given yesterday’s dramatic sales increase in the book - perhaps due in part to the surrounding controversy - we have chosen to bring back the book.
Costco prides itself in the trust and member loyalty earned over the past thirty years. Costco is also proud that our more than 127,000 U.S. employees, and 189,000 employees worldwide, are the best in retail, and are able to earn wages and benefits that far exceed every other major hourly retailer.
Some in the press will continue to “fan the flames.” That’s what they do. At Costco, we have earned our members’ and our employees’ trust over the past thirty years by bringing to our members the best quality goods and services at the lowest possible prices; by taking care of our employees; and by being principled and doing what is right. We will continue operating our business in this way. It’s what makes us who we are.
So many points to question, and of course he blames the media for blowing it all out of proportion, it was merely a normal business decision based upon space available and sales. Sure... Of course they pulled it at the time the movie was coming out, which just might have sent their sales way up, but guess they didn’t think of that. Meantime, Hillary’s book was not a problem for them........
I wrote a scathing email to Costco, posted on Sinegal’s FB and despite having to renew our membership just one day before this news first broke we are cancelling our membership with Costco. In fact, my husband will go there immediately to request a refund based on this incredibly misguided business decision to limit my freedom of choice.
No matter what Costco responses are, they are lying. We all know the truth behind their decision. I mean duh. Really?!
Is there any way to believe Costco’s assertion that Hillary’s book sold so well at their stores? I’m currently having an argument regarding this as a reply from the FB messenger. I just cannot believe it. Whether or not true, I’m boycotting Costco!
Is there any way to believe Costcos assertion that Hillarys book sold so well at their stores? <<<<<<<<<<<<<
I’m not sure, but am trying to find out! I’m with you on not patronizing Costco.