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Service time in restaurants doubled in ten years -customers on their cell phones are to blame
dailymail ^ | 13 July 2014 | By David Mccormack

Posted on 07/13/2014 9:43:52 PM PDT by dennisw

After comparing the videos, they found that cell phones have become a large distraction for customers which are preventing them from ordering as efficiently as they once did.

Nowadays customers are too per-occupied with taking photos upon entering, telling the waiters they are having problems connecting to the WiFi, taking photos of their food once it’s delivered to them and bumping into other customers and waiters as they enter and exit the restaurant as a result of texting while walking. Restaurant customers nowadays are too preoccupied with taking photos and telling waiters they are having problems connecting to the WiFi

Anonymous restaurateur reviewed surveillance videos from 2004 and 2014 to discover why service has got so much slower

A manager at a ‘busy NYC restaurant’ claims that customers constantly using their cell phones are to blame for a dramatic increase in the amount of time it takes to be served in restaurants nowadays.

In an anonymous post on the Craigslist 'rants & raves' board, the restaurateur claims to have reviewed surveillance videos from 2004 and 2014 and found a staggering difference in the averagtime it takes to service a customer.

Following their research, the poster found that the average time that a customer spent in the restaurant from start to finish in 2004 was 1 hour and 5 minutes, while in 2014 the average time was 1 hour and 55 minutes. An anonymous restaurant manager claims to have reviewed surveillance videos from 2004 and 2014 and found a staggering difference in the average time it takes to serve a customer because they spend so long on their cell phones

(Excerpt) Read more at dailymail.co.uk ...


TOPICS: Food; Society
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1 posted on 07/13/2014 9:43:52 PM PDT by dennisw
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To: dennisw
http://www.redhawkproductionsmarketing.com/wp-content/uploads/2012/09/Friends-texting-in-restaurant-Credit-Thinkstock-630x420.jpg
2 posted on 07/13/2014 9:47:13 PM PDT by dennisw (The first principle is to find out who you are then you can achieve anything -- Buddhist monk)
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To: dennisw

I haven’t noticed any dawdling over e-distractions in my local redneck eateries, but New Yorkers may be enjoying make their meals into media events. There ought to be a media charge on the bill if a customer does that, or else a media-less discount.


3 posted on 07/13/2014 9:49:43 PM PDT by HiTech RedNeck (Embrace the Lion of Judah and He will roar for you and teach you to roar too. See my page.)
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To: dennisw
The Tower of Bable.


4 posted on 07/13/2014 9:52:01 PM PDT by UCANSEE2 (Lost my tagline on Flight MH370. Sorry for the inconvenience.)
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To: dennisw
Sorry, it is more than just cell phones. How about poorly trained wait staff?

Example: Hostess seats you and your guests, passes out the menus, then departs; “Your waiter will be right with you”.

Why not take a drink order (or at least ask)? Then have the waiter bring the drinks?

5 posted on 07/13/2014 9:52:24 PM PDT by Michael.SF. (I never thought anyone could make Jimmy Carter look good in comparisons)
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To: dennisw

Using a cell phone in a public venue is just rude.


6 posted on 07/13/2014 9:58:32 PM PDT by allendale
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To: dennisw

Using a cell phone in a public venue is just rude.


7 posted on 07/13/2014 9:58:37 PM PDT by allendale
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To: HiTech RedNeck

“New Yorkers may be enjoying make their meals into media events”

I have been trying to mitigate my sadness at what I feel is an inevitable collapse of our once great country. picturing rude and whiny new Yorkers realizing their party is over sometimes lifts my spirits.


8 posted on 07/13/2014 9:59:49 PM PDT by willywill
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To: dennisw; GeronL; Slings and Arrows

That’s nothing. Just think what it is doing to cause traffic congestion.


9 posted on 07/13/2014 9:59:53 PM PDT by a fool in paradise (The new witchhunt: "Do you NOW, . . . or have you EVER , . . supported traditional marriage?")
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To: HiTech RedNeck

I haven’t noticed any dawdling over e-distractions in my local redneck eateries, but New Yorkers may be enjoying make their meals into media events. There ought to be a media charge on the bill if a customer does that, or else a media-less discount.


I haven’t noticed that either. I do see lots of people on their phones, showing each other photos or whatever, but I haven’t noticed it holding up ordering and things. Strange.


10 posted on 07/13/2014 10:02:46 PM PDT by leapfrog0202 ("the American presidency is not supposed to be a journey of personal discovery" Sarah Palin)
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To: allendale

All the world’s a phone booth. And of course they consider it rude when asked “Excuse me” when they are yacking away while blocking your path.


11 posted on 07/13/2014 10:03:14 PM PDT by HiTech RedNeck (Embrace the Lion of Judah and He will roar for you and teach you to roar too. See my page.)
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To: Michael.SF.
"Why not take a drink order (or at least ask)? Then have the waiter bring the drinks?"

I don't want to order a drink as soon as I sit down. I want to look at the menu and decide what I'm having. Why does everyone insist on ordering a drink right away?

Lately I've just started telling them no, I don't want a drink yet, I just got here. It's amazing how many times that blows a fuse. :-)

12 posted on 07/13/2014 10:06:53 PM PDT by mlo
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To: dennisw

BTW, I call BS on this article. I eat out a lot. Cell phones are not causing that much distraction.


13 posted on 07/13/2014 10:07:40 PM PDT by mlo
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To: HiTech RedNeck

All the world’s a phone booth. And of course they consider it rude when asked “Excuse me” when they are yacking away while blocking your path.


Sometimes my “Excuse me” is in a rude tone of voice. Screw them.


14 posted on 07/13/2014 10:10:07 PM PDT by laplata (Liberals don't get it .... their minds are diseased.)
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To: mlo

This particular restaurant sounds like one of those places where tourists go to enjoy the environment. According to the story, the average dining experience in 2004 was just over an hour. That is toward the far end of most people’s experience at a restaurant.

Now it is close to 2 hours.

That is excessive and I can see why people might complain about how long the meal went. But if they are taking pictures of their food, pictures of each other, pictures of the restaurant, I can easily see that being a problem.


15 posted on 07/13/2014 10:10:55 PM PDT by Anitius Severinus Boethius (www.wilsonharpbooks.com - Eclipse, the sequel to Bright Horizons is out! Get it now!)
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To: dennisw; JimR
So what? Tip accordingly and move on. Another worthles thread. Oh no!!!! Who was that guy that told me to “scram” last time? I am certainly doomed. Jim, please save me!
16 posted on 07/13/2014 10:12:50 PM PDT by Fungi
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To: mlo

You can always ask for water.


17 posted on 07/13/2014 10:16:38 PM PDT by HiTech RedNeck (Embrace the Lion of Judah and He will roar for you and teach you to roar too. See my page.)
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To: HiTech RedNeck

I know. I just don’t understand the urgency to order a drink. Besides, it’s fun watching them blow fuses. :-)


18 posted on 07/13/2014 10:18:40 PM PDT by mlo
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To: allendale

Agreed. Once went to pick up a pizza I had ordered. There were four other people waiting all four were texting or playing some kind of game. No one looked up when I came in, didn’t look up till their name was called. Felt like a nightmarish sci-fi movie, normal looking people taken over by a small machine. Cell phones should be outlawed.


19 posted on 07/13/2014 10:21:43 PM PDT by Foundahardheadedwoman (God don't have a statute of limitations)
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To: Foundahardheadedwoman

....normal looking people taken over by a small machine.


It’s pretty disgusting.


20 posted on 07/13/2014 10:42:49 PM PDT by laplata (Liberals don't get it .... their minds are diseased.)
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To: Foundahardheadedwoman

“Agreed. Once went to pick up a pizza I had ordered. There were four other people waiting all four were texting or playing some kind of game.”

What are they supposed to do? Say hello and strike up a conversation? This ain’t the 1800’s. Everyone gives everyone space, as it should be. In restaurants especially here in L.A., I’m not rude enough to whip out my cell once during the dinner. I converse which is different from waiting for a pizza you pre-ordered.


21 posted on 07/13/2014 10:55:15 PM PDT by max americana (fired liberals in our company last election, and I laughed while they cried (true story))
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To: Foundahardheadedwoman

Order delivery next time.


22 posted on 07/13/2014 10:56:04 PM PDT by miliantnutcase
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To: allendale

I find it very rude to use a cell while dealing with anyone. I believe that this is some kind of show of authority by very insecure, low-esteem individuals.


23 posted on 07/13/2014 11:02:31 PM PDT by The Antiyuppie ("When small men cast long shadows, then it is very late in the day.")
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To: allendale

I find it very rude to use a cell while dealing with anyone. I believe that this is some kind of show of authority by very insecure, low-esteem individuals.


24 posted on 07/13/2014 11:04:13 PM PDT by The Antiyuppie ("When small men cast long shadows, then it is very late in the day.")
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To: max americana

‘What are they supposed to do? Say hello and strike up a conversation? This ain’t the 1800’s.’

What I was really saying was that they were not there, not aware of their surroundings and what was going on around them. They were zombies, and that is not a smart way to be in this world today.


25 posted on 07/13/2014 11:31:01 PM PDT by Foundahardheadedwoman (God don't have a statute of limitations)
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To: laplata

‘It’s pretty disgusting.’

Hope you are referring to them and not my comment.:)

I am one of those guys who sits in a corner booth with a wall at my back and only one way that I can be approached and I watch who or what walks into any restaurant I am in or anywhere else I might be. It is an old habit and has become second nature to me. Not paranoid and not stupid and not interested in being a victim.


26 posted on 07/13/2014 11:38:16 PM PDT by Foundahardheadedwoman (God don't have a statute of limitations)
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To: Foundahardheadedwoman

I know. I hate people who look at their phones every second like their lives depend on it. Most of the time even if I;m on the train (just like most people who ride it) I have it on MP3 mode so I;m listening to music but I can visually scan my surroundings and still be alert.


27 posted on 07/14/2014 12:17:09 AM PDT by max americana (fired liberals in our company last election, and I laughed while they cried (true story))
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To: HiTech RedNeck

That high a percentage of diners taking photos of themselves and their meals has convinced me this restaurant is actually a tourist trap and those aren’t NYers engaging in that behavior.


28 posted on 07/14/2014 12:31:45 AM PDT by 9YearLurker
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To: max americana

I was standing in line 2 back from the a lady at the register trying to buy a pack of cigs while talking on the phone. Instead of stopping her call and telling the clerk what she wanted she pointed towards a rack that must have had 50 different brands on it then grunted when the clerk got close. She finally managed to say ‘green’ the clerk put on the counter a green and white pack the phone lady shook her head and pointed some more, it was like a game of charades or something. After 3 different tries the clerk got it right, the woman, still talking, finally dug out her card. Soon as she got her receipt and card she turned, still talking and went out the door.

The clerk made a rude comment, obviously p.o.ed, and that started me off, I had a black guy in front of me and I said, “She be an impotent person, she a bizness woman gots to stay in touch with her peoples alls the time.” using my best ghetto accent. The black guy laughed the clerk did and I thought it was kind of funny. I get waited on and happened to notice the same lady sitting in her car 90 degree day and it not running still talking away. Must have been trying to raise bail for her busted boyfriend maybe. It was an interesting few minutes and I am sure my comment was racist as hell but it was funny.


29 posted on 07/14/2014 12:52:02 AM PDT by Foundahardheadedwoman (God don't have a statute of limitations)
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To: Foundahardheadedwoman
...not aware of their surroundings and what was going on around them.

I chuckle at the airport when I hear the PA announcement about 'See something, Say Something.' Piece of cake for anybody intnet on doing harm.

30 posted on 07/14/2014 12:56:34 AM PDT by QT3.14 (USA born 7.4.1776 fathered by geniuses, died 11.4.2008 (Suicide) by idiots and traitors)
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To: Foundahardheadedwoman

Nah, it was funny ;)


31 posted on 07/14/2014 1:27:42 AM PDT by max americana (fired liberals in our company last election, and I laughed while they cried (true story))
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To: Foundahardheadedwoman

I didn’t even want a cell phone but my family kept harping on me about it. So I got a cheap plan and as I figured, have now kind of found a “security” in it, seeing as I drive an older car half hour to work at night. It IS convenient but I’m not attached to it whatsoever. One time I was in line at JcPenney and accepted an important call I had been waiting on from the pharmacy. I ended up being waited on and paid for my 2 shirts while on the phone. The male cashier was very rude to me and when I got off the phone, said “Thank you” and walked away with my bag I was all set to call customer service to complain. Then it hit me that it was probably the fact I was on the phone during part of the transaction and he felt that was rude. Well “I” felt it was rude of him to just assume I’m one of those people who do it often, an take it personally. I remember sitting in a doctor’s office with 5 other people and all of them had their noses buried in their phones. I miss the days when you could actually strike up a little conversation with someone.


32 posted on 07/14/2014 1:57:27 AM PDT by kelly4c (http://www.freerepublic.com/perl/post?id=2900389%2C41#help)
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To: laplata; HiTech RedNeck

>>Sometimes my “Excuse me” is in a rude tone of voice.<<

I channel my late USMC Drill Instructor father and bellow, “MAKE A HOLE!”


33 posted on 07/14/2014 4:54:59 AM PDT by ItsOurTimeNow ("Scheming demons dressed in kingly guise, beating down the multitudes and scoffing at the wise.")
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To: Foundahardheadedwoman

It’s a strange kind of need for constant entertainment, I just don’t get it. No one can seem to just sit quietly and think anymore.


34 posted on 07/14/2014 4:57:04 AM PDT by ItsOurTimeNow ("Scheming demons dressed in kingly guise, beating down the multitudes and scoffing at the wise.")
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To: Foundahardheadedwoman
Cell phones should be outlawed.

Do you own one?

35 posted on 07/14/2014 6:03:01 AM PDT by Larry Lucido
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To: laplata
Sometimes my “Excuse me” is in a rude tone of voice. Screw them.

I've had to go from "Excuse me" in a polite tone, to a bolder tone, to a "MOVE!" to get the attention of some.

36 posted on 07/14/2014 6:49:41 AM PDT by IYAS9YAS (Has anyone seen my tagline? It was here yesterday. I seem to have misplaced it.)
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To: max americana
What are they supposed to do? Say hello and strike up a conversation? This ain’t the 1800’s.

It's certainly a good way to become a statistic. I can't stand people who bury themselves in their phones. I've actually had to grab one by the coat to prevent them walking out into traffic.

37 posted on 07/14/2014 6:53:09 AM PDT by IYAS9YAS (Has anyone seen my tagline? It was here yesterday. I seem to have misplaced it.)
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To: dennisw

The customer is always right. Restaurants need to adapt.


38 posted on 07/14/2014 6:59:58 AM PDT by dfwgator
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To: dfwgator

Disagree.

I see many of these cellular folks on their phones, oblivious to others while they are blocking aisles and shelf access in the grocery stores.

The only thing worse is Annie and Sally running into each other in the store and stop with carts blocking mid-aisle for a conversation, since they hadn’t seen each other since last Saturday.

I have considered buying one of those cellphone jammers and using it inside the stores — just for aggravation.


39 posted on 07/14/2014 7:11:39 AM PDT by TomGuy
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To: mlo
posted from Iphone at Waffle Hut.

:)


40 posted on 07/14/2014 7:20:29 AM PDT by TomGuy
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To: Foundahardheadedwoman
Agreed. Once went to pick up a pizza I had ordered. There were four other people waiting all four were texting or playing some kind of game. No one looked up when I came in, didn’t look up till their name was called. Felt like a nightmarish sci-fi movie, normal looking people taken over by a small machine. Cell phones should be outlawed.

What do you want them to do while they wait for their pizza? Glare at you?

I tend to call in my pizza order and time my arrival for when it's likely to be ready.

41 posted on 07/14/2014 7:26:04 AM PDT by PapaBear3625 (You don't notice it's a police state until the police come for you.)
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To: Foundahardheadedwoman

‘It’s pretty disgusting.’


Yes, I was referring to the zombies.


42 posted on 07/14/2014 7:36:18 AM PDT by laplata (Liberals don't get it .... their minds are diseased.)
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To: PapaBear3625

’ What do you want them to do while they wait for their pizza? Glare at you?

I tend to call in my pizza order and time my arrival for when it’s likely to be ready.’

I also time my arrival but it wasn’t ready.

Don’t care what they do but it would be wise to look up and notice who or what is walking in the door. My point was these people are in another world. Zoned out, not home, sitting ducks for anyone with evil on their mind.

I have answered this question before and I expect that since I still get the same question I must have hit a nerve with some of you, I guess you must be one of the zombies I am referring to. Anyone in this world today who focuses their attention on a child’s game or some trivial communication on a small telephone, and notices nothing of what goes on around them, is an idiot.


43 posted on 07/14/2014 7:47:56 AM PDT by Foundahardheadedwoman (God don't have a statute of limitations)
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To: Foundahardheadedwoman

I would be more likely to be reading a book than be on my cell. Same difference. I also tend to not frequent pizza places where there is significant need to watch the door for entering robbers.


44 posted on 07/14/2014 7:59:29 AM PDT by PapaBear3625 (You don't notice it's a police state until the police come for you.)
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To: Larry Lucido

‘Do you own one?’

When I was in business and often away for short periods and my employees had to get in touch with me, I owned one as a tool not a toy, it must have weighed 3 pounds. If I had to use it I pulled off the road or called people back when free. After I retired and was working our farm, I owned another one in case I broke down or the tractor turned over on me, again as a tool not a toy.

I got rid of it when we sold the farm and I go longer needed it. There is little reason for me to constantly stay in touch with anyone, I never learned to text or play games on it. It is a tool not a toy. I am not a rude person, or a drug dealer, and do not wish to cause harm while driving to someone because of my childish fixation of what is now entertainment for the retarded or those who want to appear important.


45 posted on 07/14/2014 8:02:14 AM PDT by Foundahardheadedwoman (God don't have a statute of limitations)
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To: max americana

‘Nah, it was funny ;)’

It defused the situation and I turned it into laughter instead of anger, which was where it was. I hate to say it but we are devolving instead of evolving into something better. It seems that each generation must learn the same hard lessons over and over. Manners and common courtesy are lost arts to many people. That is a shame. Glad you thought it was funny.


46 posted on 07/14/2014 8:11:34 AM PDT by Foundahardheadedwoman (God don't have a statute of limitations)
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To: Michael.SF.

“Sorry, it is more than just cell phones. How about poorly trained wait staff?”

Agree, sounds like an excuse. Everyone wants to blame “selfish” people on cell phones. I see people using their smartphones all the time everywhere. I don’t recall however every being delayed in a line by someone using a phone. They want to move quickly even when on the phone.


47 posted on 07/14/2014 8:14:44 AM PDT by HereInTheHeartland (Obama lied; our healthcare died.)
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To: kelly4c

‘Well “I” felt it was rude of him to just assume I’m one of those people who do it often, an take it personally. I remember sitting in a doctor’s office with 5 other people and all of them had their noses buried in their phones. I miss the days when you could actually strike up a little conversation with someone’

At that moment you were one of those people and you were also rude.

I had the same experience at my bone doc’s office, must have been a dozen people playing with their phones and one person reading. I also had a book with me for those types of visits, but I am never unconscious of what goes on around me. Why are people surprised that we are losing our country when they might as well be asleep?


48 posted on 07/14/2014 8:21:35 AM PDT by Foundahardheadedwoman (God don't have a statute of limitations)
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To: max americana

‘Most of the time even if I;m on the train (just like most people who ride it) I have it on MP3 mode so I;m listening to music but I can visually scan my surroundings and still be alert.’

You get it and you are wise to be alert. Many evil people walk among us and being their victim should not happen thru inattention.


49 posted on 07/14/2014 8:28:37 AM PDT by Foundahardheadedwoman (God don't have a statute of limitations)
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To: ItsOurTimeNow

‘It’s a strange kind of need for constant entertainment, I just don’t get it. No one can seem to just sit quietly and think anymore.’

You are right and our lack of reflection is destroying us. Almost seems planned.....on second thought, maybe it was.


50 posted on 07/14/2014 8:33:47 AM PDT by Foundahardheadedwoman (God don't have a statute of limitations)
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