TECH PING! Back up with WD Passport Ultra Does not Work.

chickensoup | 01.27.17 | chickensoup

[Chickensoup]

I want to have two backups. One for the office and one for home. The office backup is a little Toshiba, which does very well.

For the home backup I bought a Passport Ultra. I hooked it up to the machine to back up, using its own utilities and after 24 hours it had backed up less than 5%.

I talked on the phone with the nice man from India. He made a suggestion.

Another 24 hours. 5%.

I brought it to Staples techs. They decided that it was probably encrypting everything and that is why it is taking so long.

I said how do I turn off encryption.

They said I cannot.

I said then the product is useless.

They agreed.

Any thoughts on this?

[Chickensoup]

I want to have two backups. One for the office and one for home. The office backup is a little Toshiba, which does very well.

For the home backup I bought a Passport Ultra. I hooked it up to the machine to back up, using its own utilities and after 24 hours it had backed up less than 5%.

I talked on the phone with the nice man from India. He made a suggestion.

Another 24 hours. 5%.

I brought it to Staples techs. They decided that it was probably encrypting everything and that is why it is taking so long.

I said how do I turn off encryption.

They said I cannot.

I said then the product is useless.

They agreed.

Any thoughts on this?

[Chickensoup]

Pertinint info:

WIN7 Big memory on an Acer Aspire with a 500GBhd

[TheCipher]

Have you tried it using the utilities you use for the Toshiba or some other 3rd party utility ?

[Chickensoup]

Yes. I use Windows backup for the Toshiba and I tried it with the Passport.

5%

[TheCipher]

One thing I would suggest is to format the drive from Windows, then try to backup.

[Red Badger]

https://www.amazon.com/Kingston-DataTraveler-Predator-1TB-DTHXP30/dp/B00E65QM8O/ref=sr_1_2?ie=UTF8&qid=1485525922&sr=8-2&keywords=1tb+flash+drive+usb

[oh8eleven]

I said then the product is useless. They agreed. Any thoughts on this?
Yes, get a new product.
I have a WD My Book drive and back up usually takes no more than an hour.

[TheCipher]

That is a full format, not a quick format.

[BBB333]

You might try to reformat the hard drive and use the installed windows backup to do the job.

Paragon has a great cloning/backup software available that also does constant incremental backups.

Good luck!

[Red Badger]

Instead of using ‘Backup’ utility, try using the old DOS command: COPY C:\*.* A:\

http://www.computerhope.com/copyhlp.htm

[KarlInOhio]

Can you try a new cable? A loose or broken USB cable might require many retries before the entire data block is copied. I would expect encryption to be a little slower, but not that slow.

How fast can you read from the drive? How fast are other devices on the same USB port?

[AbolishCSEU]

i just manually back up profiles and programs

[AbolishCSEU]

"I brought it to Staples techs"

ugh!

[AbolishCSEU]

oh yeah and if i want to make an image, i used Parted/Clonezilla

[Chickensoup]

Wow Expensive!

[Red Badger]

How expensive would it be to lose all the data on your HD?......................

[Spruce]

Make sure write caching is enabled on the USB device

http://www.thewindowsclub.com/enable-disable-disk-write-caching-windows-7-8

Disable the Background Intelligent Transfer service until you’re backup is done

http://www.secretsofgeeks.com/2011/08/disable-background-windows-update-by.html?m=1

[P-Marlowe]

It’s probably just a defective drive. Take it back to where you got it. Demand they give you a new one.

[taxcontrol]

Assuming it is a USB drive, you might want to test it:
http://www.pcworld.com/article/2455205/test-the-speed-of-your-usb-drives.html

[upchuck]

It would be interesting to see HD Tune’s opinion of this backup drive:

http://www.majorgeeks.com/files/details/hd_tune.html