Eerily enough, I recall a snippet from a book whose name is forgotten, written ( possibly- it's been decades ) by Roberto Vacca, which asserted that it wasn't "computerizing" a business that made it more efficient so much as it was the re-thinking of processes necessary to implement the computer's use.
A streamlining of how things were done that eliminated redundancies, cut out deadwood, etc.
You have to do your thinking before you computerize it or else the computer simply goes on strike.
I've been an IT professional for a quarter-century, and this statement applies to everything from applications design to systems engineering. If you haven't thought it out before it hits the processor, the only cure is to throw obscene and unnecessary amounts of money at the problem or give up and start over. I've profited from both.
and, in this context, threatens to reduce the human guts of business, which is a tragedy, because business exists to serve people (not vice versa) -- and does so best when people actually make the decisions (as opposed to having someone's algorithm make them).