Racism is just a phone call away

http://timesofindia.indiatimes.com/articleshow/987643.cms ^

[Arjun]

Can you give examples of what you are talking about? What cultural knowledge is needed on the part of the call center worker regarding credit card issues?

[LongsforReagan]

"Can you give examples of what you are talking about? What cultural knowledge is needed on the part of the call center worker regarding credit card issues?"

Disputing a charge at a strip club made on the company AMEX card.

[Do not dub me shapka broham]

A similar strategy-though, with more outright violence on the part of union locals-was adopted by striking "Daily News" workers in the early 90s.

You can read about in Linda Chavez's latest book, Betrayal.

It's a scathing indictment of how organized labor does business in contemporary America.

[Ready4Freddy]

To say nothing of the language / accent barrier. What wersion of Windows do you have?

...but rather a matter of a lack of hands on experience with the technologies and procedures involved.

[Arjun]

Its still just a charge you are disputing. What should the call center worker need to know that he doesnt not? The inner workings of a strip club?