Skip to comments.Dell sued for bait-and-switch
Posted on 02/23/2005 7:46:57 PM PST by HAL9000
NEW YORK (CNN/Money) - Dell Inc. is being sued for allegedly pushing consumers into high-interest financing schemes, as well as other aggressive sales practices, the plaintiff's law firm said Tuesday.
The suit accuses the world's largest personal computer maker of false advertising and bait-and-switch practices, fraud and deceit in its sales and advertising representations, and breach of contract by unilaterally modifying terms and conditions of sales and financing.
First is the bait-and-switch accusation. A statement from the law firm given to Reuters said the suit was filed on behalf of a San Francisco nurse who claims that in 2003 she was led to believe that she was buying a Dell notebook computer listed at $599 and an $89 printer, but was later billed $1,352.
Dell is also accused of switching parts in the computers it sells. "The customer will order a computer with certain parts, but will not receive the machine they think they're getting," said Friedman. That includes installing lower end equipment in machines that a customer has been told will have better quality parts.
Second, the computer maker and its partners CIT Bank and Dell Financial Services (DFS) are accused of using false promises of low-cost financing to trick buyers with installment payment hikes.
(Excerpt) Read more at money.cnn.com ...
Do liberals eat their own?
Dude, Michael Dell is a republican.
The Dell's I bought long ago aren't that bad and have everything in them that I ordered. Too bad I've built my own computers for quite a while instead now.
Thanks for the information....Will pass on to my son (you have FR mail.)
Dell treated me like the farmer in the Dell shop.
Ouch. I'm a Mac guy, but I hate to hear this. Dell's a Texas company that brings a lot of money into the state. They used to have a reputation as a rock solid company, but I've heard quality and incompetence grumblings for a while, now. This is the first time I've heard of dishonesty complaints. Hope they're not true.
Is that good or bad?
Yeap, son and I notice the exact same thing. They have a bare system for $499 or so... but the second you decide 128mb ram is too little, you are looking at a $1000 system.
Well, they wouldn't let me pick it up with my turnip truck and they kept my money for three months when I refused delivery.
My son worked for Dell briefly.......He walked when he was asked to do something he wasn't comfortable doing....Very proud of him! It certainly appears from what he told me, to be true.
I'm a consulting engineer with a lot of digital/computer experience so knew what I was looking for from the get go, and Dell provided it at the cheapest price/highest quality ratio possible.
I did price out their gaming machines versus upgrading a 3000 to do pretty much the same and went with the 3000's at much, much cheaper pricing. But, in their defense, the motherboards and other "extras" in the higher end machines are better than what I ended up with in the 3000's, it's just that the overall cost benefit ration wasn't in it for me.
My wife and I own four Dell's, including a dual-processor 2400 server. I doubt we would consider purchasing from a competitor. Dell's are pretty darn reliable. Of the four, our only service call has been to replace noisy fans on the 2400 server.
However, Dell is not perfect. We had trouble with a laptop for which Dell tried many fixes, including a new hard drive, to no avail. Dell finally refunded our purchase price and shipping costs. We lost time, but no money. At the time my wife and I agreed that Dell should have known about the problem since it had been documented by previous purchasers on Dell's own 'newsgroup'. But Dell is a large organization and, by definition, sometimes the right hand doesn't know what the left hand is doing. So, all is forgiven, considering Dell's remarkable service history with our other computers.
BTW, Delta Power Tools (for woodworking) has the best customer service in the world, ever! Trust me. It is beyond belief.
Do you build middle of the road machines or high performance ones? I buy workstations that are always pretty close to the bleeding edge. I find it much easier to let Dell create configurations than to have to research what are the hottest components this week and trying to get them all to work together. I buy computers one at a time for the office, and the components are always different.
I usually go with high end gaming machines or servers. Buy them in parts and then continuously upgrade through its life. Makes it rather easy to stay on the curve and not get too far behind.
I buy all the cheapest systems for our office...then upgrade with memory from Crucial.com...most of my workers cant out-type a Celeron chip anyhow...
So what! The price is quoted for that particular configuration. I'm lucky if I spend less than $4,000.
Did your screen break like mine?
>>>We had trouble with a laptop for which Dell tried many fixes,
I have only had it for three months and the only problem is the McAfee virus scan won't let me send attachments on email.
No so what. Just point out that their upgrade costs are out of the market.
And if you are spending $4000, you are a fool.
I wish I could say that about myself. But, the kids are big gamers, so they need faster processors. And, I crash my work computer at least 3 or 4 times a day. It is running a pentium 4, 512 ram.
The day after the 2000 Presidential election, Governor Bush's first press conference was held at the Dell Jewish Community Center. Michael Dell's wife Susan designed the dresses that the Bush twins wore to the inuagural balls in 2001.
>> Did your screen break like mine?
I'm not sure what you mean. Ours went blank in high resolution after the Windows Logo appeared. At the lowest (640x480) resolution it worked fine, but it would go blank (black) at higher resolutions.
My finger was quivering over the post button - but I said to myself "what are the chances?" - thank g.d I don't play the lottery.
I am sure they view this as a smart business practice and maybe it is. But all I can say is that as a result of this, they have lost me as a customer and I advise people the same way when they ask me about Dell.
oh, the Dell Inspirons were notorious for cracking along the hinges...they replaced mine after trying to get out of it.....
there are some cracks again...but its going on three years now.
There ain't no more money in computers. They have become a commodity. I spent $350 on this one. It's getting kind of slow. I'll probably go nuts and spend $600 on my next one.
Not when you consider I'm running $60,000 worth of software. Dell gurantees their workstations to be compatible with my applications. I could have easily spent a lot more. Instead of maxing out my memory with 2 GB of ECC DDR DIMMS, I could have spent another $700 to get 2 GB with denser modules that would let me upgrade to 4 GB later. I could have gotten 4 GB instead of 2GB for and additional $2100. I could have gotten a higer end dual monitor video card, and I could have gotten a 147 GB 15,000 rpm Ultra 320 SCSI-3 hard drive instead of a 73 GB 15,000 rpm hard drive.
I read on a previous post that you are running workstations. Whole different world than when I thought you were spending $4000+ on a home system. Since the suit is probably referring to home computers, I don't think your situation is the same.
And, I agree, if you don't have the time to research & play, I wouldn't either. I would let professionals do it.
Last time I checked, Doom III was selling for about $50.
One thing with Dell is to look for coupons online - they don't always have their best deals in their ads.
I bought a Dimension 8400 with upgraded processor, 1 Meg of Ram, a 20.1 inch flat screen, the 5 speakers upgrade, the portable drive thing, 160Gig Drive, full 3 year onsite warranty, a full MS Office professional, a few smaller software packages, wireless mouse/keyboard, and some other things I can't think of for $2,600.00
I'm not saying it was the deal of the century, but I'm happy with it so far.
Go to Dell's website at check ou the Dimension 3000 priced at $439. upgrade from 256MB to 1GB memory for $128. They don't even offer a video card upgrade but a top-of-the-line card costs about $200. I don't think they offer any desktop on their website for $1,500. So get off the lawyer's lobby and stick to the facts. Most IT guys I've talked with say that Dell offers the best bang for the buck and the highest level of quality of the major manufacturers. Sheesh!
I just built my latest. P4 3.0, Intel 850GBF mobo, 1GB of PC3200, 16X dual layer NEC drive, 200 GB SATA HDD, and an FX5700 VGA. Paid under $600.... Knowledge (and online shopping) is power!
Please back up your fantasty with some facts. Or are you exaggerating, just a wee bit . . . ?
Once you get into it, building computers can turn into an addiction. I have four homebuilt machines in the room I'm in right now, one of which was built completely with extra parts that I didn't like in the other three boxes. :)
What did they ask him to do?
The only "fool" is see here is one that thinks $128 for an upgrade from 256k to 1MB is "out of the market." What market do you shop?
I'm not running games. The software I'm running can prevent multimillion dollar mistakes.
I bought a similar system for over 1/2 of that. That is the problem with Dell. They overcharge when you start adding on.
Aaaah, do you work for them?
Dimension 4700, as listed basic, $599. If I pick basic upgrades: $943.
I thought HP was the world's largest personal computer maker
Well, I am SMART ENOUGH to shop around. It is easy to get 1GB (not 1MB, but I am sure you were making a little typo there) for under $128.
And, I wasn't just referring to a single little upgrade. Just point out that Dell's basic systems come with 128mb/256mb ram, which is pretty much impossible to run most games and such now.
That's too bad if Dell or part of Dell is found to be guilty of malfeasance.
I'm really happy with my Dell that is several years old now, and happy also with their customer service when I did have a problem under warranty.
It was a horserace for a while. HP passed Dell with the Comqap acquisition, but Dell passed again HP shortly after that - and has maintained their lead since then.
The thing that Dell ought to be worried about is whether Microsoft will get into the computer manufacturing business. Microsoft could afford to sell the machines at a loss - and make up the difference in software sales. That would be bad news for all of the clone manufactureres - especially Dell.
Dell really does rape you on the memory upgrades. What makes it worse is that if you open the case to do your own upgrade it voids the warranty.
Maybe so, but just the MS Office was over three hundred and the monitor was very high but I love it.
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