Skip to comments.Microsoft to double Indian centers staff
Posted on 09/26/2005 4:52:24 AM PDT by Salo
Microsoft Corp. (Nasdaq:MSFT - news) plans to double its staff strength at its Indian centers in Hyderabad and Bangalore by March 2006, a top company official said late on Saturday.
"We aim to ramp up the strength at the India Development Center (in Hyderabad) by another 1,000 professionals," Tess Field, Microsoft's head of human resources in India, told reporters on the sidelines of a management convention.
The Hyderabad campus in the southern Indian state of Andhra Pradesh is the software maker's largest campus outside the United States and provides product development and support services.
The 28-acre (11 hectare) campus, which opened last November, also houses a global delivery center and is part of a three-year, $400 million investment plan for India announced in 2002.
Microsoft also plans to double the headcount to around 1,000 staff members at its technology center in India's premier software hub of Bangalore, Field said.
India's $17.2-billion software services industry employs about 1 million people. Exports of software and business services are forecast to grow 30 to 32 percent in the year to March 2006, powered by the country's low-cost, IT-savvy and English-speaking workforce.
The above 3 in excess are why capital and labor are fleeing the U.S.
Just like Micro$oft itself, that statement is technically correct while not being helpful.
Sure, they speak English, but the don't handle slang or vernacular well. Basically, they have trouble comprehending what you are telling them.
And why would this be a problem for a technical support? Geez, tech speak is like a foriegn language to most already. Micro$oft should check with Dell to see how their Indian support is going.
Q:"I'm having trouble printing".
A:"You Amercians are so lazy, why don't you re-program it in C++."
And they'll still employ more US technical and support staff than all Linux builds combined.
Being the large company they are, that is not shocking. I'm ok with the outsourcing as long as anyone I speak to speaks understandable English. The last time we called MS tech support, we got someone from China (we think) and had to request changes repeatedly until we got someone we could understand.
I do find it odd that after Dell's failure at outsourcing tech support to India, MS is going ahead with it.
Q:"I'm having trouble printing on my Lexmark Z-11. The print is fuzzy".
A:"OK. Let me ask you. Do you have a printer?"
What's there to say? If you had a single clue, you'd know who the real culprit is, and always has been:
US tech giant IBM plans to increase its payroll in India this year by 14,000 workers, even as it cuts 13,000 jobs in Europe and the United States.
IBM to acquire India firm with 6,000 employees
IBM boosted its Indian staff from 9,000 at the end of 2003 to 23,000 at the end of last year, and, according to an internal planning document made public by a union, the total is on its way to 38,000 by the end of this year. "What you have seen in the past 5 years is nothing compared to what you'll see in the next 5 to 10," promises Mats Agervi, a tall, enthusiastic Swede who is vice-president for global delivery at IBM Global Services India.
Sad, and transparent. Tolls are so boring.
Ridiculous, I'm just pointing out how quickly you guys are to condem Microsoft while constantly ignoring the much greater issues surrounding IBM. This is just another example, look at the links I just gave you, IBM has almost as many employees in India as Microsoft does worldwide, yet you whine about Microsoft instead. Complete hypocrisy, nothing else.